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Reviews of Maingate Lakeside Resort

3 out of 5
Maingate Lakeside Resort
7769 W Irlo Bronson Memorial Hwy, Kissimmee, FL

Reviews

4.0
Rating 10 - Excellent. 231 out of 2405 reviews" "
Rating 8 - Good. 164 out of 2405 reviews" "
Rating 6 - Okay. 258 out of 2405 reviews" "
Rating 4 - Poor. 391 out of 2405 reviews" "
Rating 2 - Terrible. 1361 out of 2405 reviews" "

3.8/10

Cleanliness

5.4/10

Staff & service

4.0/10

Amenities

3.6/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Sachette

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty. Smell was horrible. Bathroom gross.
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hi Sachette,Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay. We are committed to guest satisfaction and assure we will look into your concerns.

2/10 Terrible

Mike

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dump
Stayed 2 nights in Apr 2024
Response from Management on Apr 19, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

steven

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
No towels for shower dirty bed sheets and dirty carpet
Stayed 5 nights in Apr 2024
Response from Management on Apr 19, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Gibran

Disliked: Cleanliness, property conditions & facilities
Did not look like how it looked in pictures
Stayed 2 nights in Apr 2024
Response from Manager on Apr 14, 2024
Hi GilbranThank you for staying with us! We appreciate your feedback.

2/10 Terrible

Joel

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Very dirty and outdated
Stayed 4 nights in Apr 2024
Response from Mgr on Apr 16, 2024
Hello, Joel- Thank you for your valued feedback. I’m very sorry to hear about your experience. We will address with the appropriate departments.

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Manager on Apr 14, 2024
Hi Mike- Thank you for staying with us! We appreciate your feedback.

2/10 Terrible

Hector

Disliked: Staff & service, amenities, property conditions & facilities
Horrible location! Very outdated! Rooms smell, lamps/some lights don’t work,hard to find the actual building/rooms. Pool shut down looks like a dirty pond! Would never stay here again!
Stayed 2 nights in Apr 2024
Response from Mgr on Apr 9, 2024
Hello, Hector- I am very sorry to hear about your experience. Thank you for your valued feedback. We will escalate your concerns to the appropriate persons.

10/10 Excellent

Allister

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff are wonderful and professional I’m alway sad when I have to leave . It’s very peaceful there
Stayed 2 nights in Apr 2024
Response from Mgr on Apr 9, 2024
Hello, Allister- thank you for your valued feedback. I am very happy to hear you enjoyed your stay and our staff’s service. Please come back and see us soon!

2/10 Terrible

Jean, Margate

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Bedroom smells bad, A/C not working, long line to check in.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 7, 2024
Hi Jean, We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service to future guests.

2/10 Terrible

Lily

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The service of the manager and front desk were amazing. However the room was disgusting. Not only was there crap all over the walls but there was broken furniture. There was stains all over the carpet, and when I stepped on the carpet without socks on it felt gross like it had never been vacuumed or cleaned with soap. The tv remote was missing the back piece that holds the batteries in place. There were stains on the curtains. The mirror in the bathroom area had stickers on it as well as the bed frame and bathroom door. The bathroom door was also coming off its hinges. The toilet had a huge poop stain near the seat. The shower/tub was alright but there wasn’t a shower curtain at all. There were no bed bugs on the bed but there’s definitely dust mites which means the bedding hasn’t been properly washed nor has the mattress. Going outside of our room, there definitely wasn’t a bar that we saw like advertised. The hot tub was nowhere to be found. The playground was missing a whole slide on one side. Concrete sidewalks were broken apart, and my boyfriend even tripped and almost fell because of it. Like I said the manager in the front desk, lady were both very sweet and nice and professional but the moment we got to our room, it was a disaster. Definitely not a resort in anyway and they for sure. Need to update their advertisement pictures because it looks nothing like the pictures at all. Good price tho! lol
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hi Lily,Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay. We are committed to guest satisfaction and assure we will look into your concerns.

2/10 Terrible

Eduardo Adrian

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were cockroaches and rat poop
Stayed 4 nights in Mar 2024
Response from Manager on Apr 4, 2024
Hi Mr. Adrian,We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service to future guests.

2/10 Terrible

Shakevya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roaches crawling around and hair was in the bath tub
Stayed 2 nights in Mar 2024
Response from Management on Apr 3, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Jessica

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Apr 3, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Alejandra

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived the staff was amazing 10/10 but the hotel room itself was disgustingly dirty. The showerheads were horrible the carpet covered in unknown stains 0/10. the second we got out of the car near our room there was a man outside yelling and arguing at the top of his lungs on the phone and a few minutes later we were offered to buy narcotics. This place is not family friendly nor clean. 0/10
Stayed 1 night in Mar 2024
Response from Manager on Apr 1, 2024
Hi Alejandra,We are always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Our housekeeping team will be made aware of the oversight in cleanliness you experienced so we can improve in this manner, and provide an even better service to future guests.

6/10 Okay

Marsha

Travelled with family and small children
Liked: Staff & service, amenities
I like the area. There was a lot to do. Good restaurants and close to Old Town. Landscaping could use some work, especially all the weeds growing around the pool. The pool chairs were falling apart and the kiddie pool needed cleaned. However the staff was awesome! So friendly and helpful! And to me that definitely makes a difference!
Stayed 2 nights in Mar 2024
Response from Manager on Apr 1, 2024
Hi Marsha,The issues you raise are important to us. It's always our goal to provide caring and helpful service. Your remarks will be discussed with the team to ensure our high standards are being met. Hopefully, our convenient location worked well for your plans in town. It's our hope that you will consider giving us another chance to provide you with the fantastic stay you were expecting and that you deserve.

6/10 Okay

Suzette

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good
Response from Manager on Apr 1, 2024
Hi Suzette,Thank you for staying with us! We appreciate your feedback and hope that you come back and see us soon!

4/10 Poor

Reid

Disliked: Cleanliness, amenities, property conditions & facilities
There were roaches and black mild in the hotel room. I have pictures of both roaches in the sink, bathroom, and under the tv. Chicken wing bones and cheetos laying on the ground in the fitness area Wednesday night, and still there Friday morning. Staff was nice enough, but severly understaffed when I was checking in and waited over 25 minutes at the desk.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 30, 2024
Hi Reid,Thank you for taking the time to express your concerns to us. First, we apologize wholeheartedly for your unsatisfactory experience. We take the concerns you've made very seriously and intend to fully investigate. Should you have additional questions, please contact us directly. It's regrettable that your situation wasn't handled more courteously and appropriately at the time and we'll speak to our team about that. Your feedback will enable us to improve the quality of our service and accommodations. We appreciate you reaching out to us and hope for a chance to make this up to you.

10/10 Excellent

Suzette

Stayed 1 night in Mar 2024
Response from Manager on Mar 30, 2024
Thank you for staying with us! We appreciate your feedback and hope that you come back and see us soon!

2/10 Terrible

Alfredo

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirtiest place ever. Roaches. There was I flushable feces already in the toilet when going in
Stayed 1 night in Mar 2024
Response from Mgr on Mar 27, 2024
Hello, Alfredo- Thank you for your valued feedback. I am very sorry to hear about your experience. We will address your concerns with the appropriate personnel.

2/10 Terrible

Lisandra

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got to the hotel and it was so bad on top of that we got the the room and there was cockroaches and dead lizards it was so nasty
Stayed 2 nights in Mar 2024
Response from Mgr on Mar 27, 2024
Hello, Lisandra- Thank you for your valued feedback. I am very sorry to hear about your experience. We will address your concerns with the appropriate departments.

8/10 Good

Larisa

Travelled with partner
Liked: Staff & service, property conditions & facilities
beds and bathroom extremely clean. premises where some what clean. carlets are really dirty. but it was perfect for what i wanted ehich was just to sleep in.
Stayed 2 nights in Mar 2024
Response from Management on Mar 27, 2024
Thank you for your candid feedback. It was our pleasure to host you.

8/10 Good

karen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything was close by thats a plus
Stayed 3 nights in Mar 2024
Response from Management on Mar 27, 2024
Thank you for your candid feedback. It was our pleasure to host you.

10/10 Excellent

Monica

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from Management on Mar 28, 2024
Thank you for your candid review. We are happy to have met and hopefully exceeded your expectations.

4/10 Poor

jorge

Stayed 1 night in Mar 2024
Response from Manager on Apr 14, 2024
Hi Jorge-Thank you for staying with us! We appreciate your feedback and hope that you come back and see us soon!

8/10 Good

Reymen

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Manager on Mar 19, 2024
Thank you for your valued feedback and for being our guest. We would like to express our apologies for any troubles and/or dissatisfaction you may have had with your stay.

2/10 Terrible

ROBERT

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The electric outlets were unsecured. The bathroom door couldn't close because the hinge was broken. The cable TV was meh. The furniture was beyond repair. The carpets smelled of god-knows-what. The door security swing latch was missing. I saw one of the housekeeping staff spit in the walkway. Check-in took over 45 mins. But the AC did work very well.
Stayed 7 nights in Mar 2024
Response from Manager on Mar 19, 2024
Thank you for taking the time to express your concerns to us. First, we apologize wholeheartedly for your unsatisfactory experience. We take the concerns you've made very seriously and intend to fully investigate. Should you have additional questions, please contact us directly. It's regrettable that your situation wasn't handled more courteously and appropriately at the time and we'll speak to our team about that. Your feedback will enable us to improve the quality of our service and accommodations. We appreciate you reaching out to us and hope for a chance to make this up to you.

4/10 Poor

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
At first, the hotel facilities would have received 4 stars out of 5 for a 3 star hotel. It appears clean and a cute theme. Then I found out that the restaurant, pool side refreshments, and mini-golf were closed for a long time. It was a simple room but had no issues the first night. The next morning I killed 3 roaches. I learned the sink was plumbed wrong, the cold was hot and hot faucet was cold. The carpet was torn. Then after checking out, I went to use the lobby restroom and found both toilets were plugged, one of the with human waste. I realize the hotel can't control the people that use their bathrooms. Keep your luggage sealed if you stay here.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 19, 2024
The issues you raise are important to us. It's always our goal to provide caring and helpful service. Your remarks will be discussed with the team to ensure our high standards in hospitality are being met. Hopefully, our convenient location worked well for your plans in town. It's our hope that you will consider giving us another chance to provide you with the fantastic stay you were expecting and that you deserve.

8/10 Good

charice

Travelled with family
The heated pool.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 19, 2024
Thank you for staying with us! We appreciate your feedback and hope that you come back and see us soon!

2/10 Terrible

Kristina

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was not stocked with adequate supplies, three of us were staying there and they had enough items for one person. Also they had no comforter on the bed, what they used for a comforter was a fitted sheet which was the material of a curtain. And the cable was blurry, I've stayed in $40 motels better than this place that ended up running a little over $90.
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Thank you for taking the time to express your concerns to us. First, we apologize wholeheartedly for your unsatisfactory experience. We take the concerns you've made very seriously and intend to fully investigate. Should you have additional questions, please contact us directly. It's regrettable that your situation wasn't handled more courteously and appropriately at the time and we'll speak to our team about that. Your feedback will enable us to improve the quality of our service and accommodations. We appreciate you reaching out to us and hope for a chance to make this up to you.

6/10 Okay

Irene

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very nice and helpful, but the cleanliness of the room was poor. The lock wouldn’t close properly at first and the shower was difficult to get it to work. At night some of the other guests hung around the pool drinking past midnight and started an argument that made us feel unsafe.
Stayed 1 night in Mar 2024
Response from Management on Mar 14, 2024
Dear Irene,Thank you for taking the time to review the property. We always strive to exceed expectations and are thankful to receive your honest feed back. It is important to receive that so that we know where we are exceeding and where w need to improve. We will work hard to address the issues you experienced and hope you will consider giving us another shot in the future.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
No good
Stayed 2 nights in Mar 2024
Response from Management on Mar 13, 2024
Thank you for your candid feedback We strive to provide the best possible experience for our guests and appreciate all feedback. It is important to know where we may have fallen short so that we may improve this for you.

6/10 Okay

michelle

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I had to buy a tub stopper so i could have a bath. The door looked like it was kicked in.
Stayed 8 nights in Mar 2024
Response from Management on Mar 12, 2024
Thank you for your candid feedback We strive to provide the best possible experience for our guests and appreciate all feedback. It is important to know where we may have fallen short so that we may improve this for you.

2/10 Terrible

Kevin

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Run, don’t walk! We didn’t stay in the room. Took one look at the room and between the smell, the bugs, the stains, the noise (there was a long buzzing sound), the fact that the fire suppression system was broken (they had a paper on the office telling you this), and the clientele behind what would have been our room, we ran out of the place at 1 am. They don’t answer the phone so it took forever for Expedia to refund our money. The place should be condemned!
Stayed 1 night in Mar 2024
Response from Mgr on Mar 12, 2024
Hello, Kevin- Thank you for your valued feedback. I’m very sorry for your experience. We will address your comments with the appropriate departments.

2/10 Terrible

Lan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mgr on Mar 12, 2024
Hello, Lan- Thank you for your valued feedback.

2/10 Terrible

Kellee

Stayed 2 nights in Mar 2024
Response from Manager on Mar 31, 2024
Hi- KelleeThank you for your feedback!

2/10 Terrible

Megan

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a joke, often does last minute deals of $22 and gets bottom of the barrel people we spent an hour and half trying to check in.. with only one person checking in guests. We took pictures.. but there were about 40 guests. 40! That we're waiting with kids and one guest was taking about cockroaches. The ac was broken in the arcade, we left I was too worried to ruin any more of our vacation
Stayed 1 night in Mar 2024
Response from Mgr on Mar 12, 2024
Hello, Megan- I’m very sorry to hear that this was your experience. We will address your comments with the appropriate personnel.

2/10 Terrible

Nettie

Travelled with family
Absolutely horrible! Expedia needs to break their affiliation with Maingate Lake Resort. It was disgusting!
Stayed 2 nights in Mar 2024
Response from Mgr on Mar 12, 2024
Hello, Nettie- Thank you for your valued feedback. I’m sorry to hear about your experience.

2/10 Terrible

Christine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t even stay. We found another hotel.
Stayed 1 night in Mar 2024
Response from Mgr on Mar 12, 2024
Hello, Christine- I am sorry to hear that you were not able to stay.

2/10 Terrible

Caitlin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mgr on Mar 12, 2024
Hello, Caitlin- Thank you for your valued feedback.

2/10 Terrible

Felipe

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I’ve ever been in Orlando for the price of 120 for 2 nights you can get something way better. The room is full of bugs my room had a disgusting smell of wet dog the beds were full of bed bugs, I had to kill a couple roaches that were in the room, blood stains in the room,on the bed sheets and the bathroom was disgusting, in the first morning we immediately asked to check out and the lady in the front desk told us they would send our money back in the same day but it never did, and all my friends woke up itching from the bed don’t go there the area is very dangerous the people that stay in this motel have no other option that is why they go there. Do yourself a favor and don’t go there.
Stayed 2 nights in Mar 2024
Response from Management on Mar 12, 2024
Thank you for your candid feedback We strive to provide the best possible experience for our guests and appreciate all feedback. It is important to know where we may have fallen short so that we may improve this for you.

6/10 Okay

Kyle

Liked: Cleanliness
Great stay but I’m still waiting on my deposit return it’s been 5 days
Stayed 3 nights in Mar 2024
Response from Management on Mar 12, 2024
Thank you for your candid feedback We strive to provide the best possible experience for our guests and appreciate all feedback. It is important to know where we may have fallen short so that we may improve this for you.

6/10 Okay

Stephanie

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Our first room had a used towel hanging on the bathroom door and the bedsheets had blood stains on them. The carpet was gross. Went to front desk , asked for a different room. They apologized for the room and gave us a better room. Front desk staff was wonderful!!! Housekeeping needs work!!!!
Stayed 3 nights in Mar 2024
Response from Management on Mar 12, 2024
Thank you for your candid feedback We strive to provide the best possible experience for our guests and appreciate all feedback. It is important to know where we may have fallen short so that we may improve this for you.

4/10 Poor

karen

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Management on Mar 12, 2024
Thank you for your candid feedback We strive to provide the best possible experience for our guests and appreciate all feedback. It is important to know where we may have fallen short so that we may improve this for you.

4/10 Poor

Thomas

Travelled with partner
Liked: Staff & service
The staff was very friendly. However the rooms are all outdated. The ligt didn't want to turn on when we first entered. The bathroom lioked very out of date and the tub pooled with water when we showered
Stayed 1 night in Mar 2024
Response from Management on Mar 12, 2024
Thank you for your candid feedback We strive to provide the best possible experience for our guests and appreciate all feedback. It is important to know where we may have fallen short so that we may improve this for you.

2/10 Terrible

Jeffrey

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a strong humidity smell with carpet stains. There was no trash can in the room. Everything looked dirty and seemed like the room never had any maintenance. The only convenience was the location and price. Some additoonal fees were paid at the "resort". .
Stayed 2 nights in Mar 2024
Response from Management on Mar 12, 2024
Thank you for your candid feedback We strive to provide the best possible experience for our guests and appreciate all feedback. It is important to know where we may have fallen short so that we may improve this for you.

4/10 Poor

william, Harrisburg

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 12, 2024
Thank you for your candid feedback We strive to provide the best possible experience for our guests and appreciate all feedback. It is important to know where we may have fallen short so that we may improve this for you.

2/10 Terrible

Mathew

Travelled with group
Disliked: Cleanliness, property conditions & facilities
My room was not clean. Upon entering I did a thorough insection finding a used bandage under the nightstand, a half eaten apple in the safe, and a coke straw under the dresser among many other things like missing hardware, damaged furinture, water damaged floors, tub stains etc. Please deep clean this room before checking it out again, i ended up staying only 1 of the 2 nights. (Room 225)
Stayed 2 nights in Mar 2024
Response from Management on Mar 12, 2024
Thank you for your candid feedback We strive to provide the best possible experience for our guests and appreciate all feedback. It is important to know where we may have fallen short so that we may improve this for you.

2/10 Terrible

charles john barcay

Disliked: Staff & service, amenities, property conditions & facilities
This hotel is absolutely disgusting! There are roaches running rampid, no housekeeping whatsoever ever. Stained furniture with GOD knows what, the room door didn't lock. Homeless people wandering around and pot smells everywhere. DO NOT STAY HERE!!
Stayed 4 nights in Feb 2024
Response from Management on Mar 12, 2024
Thank you for your candid feedback We strive to provide the best possible experience for our guests and appreciate all feedback. It is important to know where we may have fallen short so that we may improve this for you.

2/10 Terrible

Rajae

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold my furniture, urien smells, stains & holes in sheets, everything about this property was trash including the staff.
Stayed 1 night in Mar 2024
Response from Management on Mar 12, 2024
Thank you for your candid feedback We strive to provide the best possible experience for our guests and appreciate all feedback. It is important to know where we may have fallen short so that we may improve this for you.

2/10 Terrible

Holly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay, had to leave cause we did not feel safe in the atmosphere provided here! It’s was after 2:30 in the morning it was steady flow of people in and out of the rooms around us. Very unsafe the room had no locks on the door and had obviously been kicked in before! Security rides by on golf carts and does nothing. More worried about parking passes in the middle of the day than when the place is buzzing with people in the middle of the night.
Stayed 2 nights in Mar 2024
Response from Management on Mar 12, 2024
Thank you for your candid feedback We strive to provide the best possible experience for our guests and appreciate all feedback. It is important to know where we may have fallen short so that we may improve this for you.