Old, Dirty, Musty, Mildew & Poor Customer Service
The front desk was unorganized and not structured in the way that they handled the customers. There was no access to the elevator from the parking lot for our room. We had to walk around the building and climb 2 flight of stairs to get to the elevator.
The first room had a horrible smell. When I went down to tell front desk, the employee insisted that I bring down all my bags all the way back to the lobby. The hotel layout made this a difficult task. To move all our bags we had to walk around the building and take the elevator, this took several trips. We ended up being relocated to the same building one floor up. I don't think it was necessary to make my family move all our luggage to wait in a line 3 times in a hot lobby just to be moved back to the same building. The second room had mildew issues as well. Overall, the hotel seemed old, dirty and musty.