Public Health Risks / Unfriendly Staff
Upon arrival the first thing I noticed was that the pictures online look nothing like the actual room. All bedding, fixtures, and television was much older and a different style. The toilet was clogged and proceeded to overflow the entire bathroom and carpeted area outside. Since I didn't want the experience to ruin the trip I simply requested a new room but was told that the hotel was booked solid and they didn't have one. The front desk would not help me find a new hotel or transportation and told me to call Expedia. After over an hour of trying to get the front desk to rectify the situation, a room magically appeared. It was a handicapped accessible room with double beds (I paid for a king.) I was not offered the difference in price to be refunded and the hotel was very combative about it. I had to explain to them that they could not keep me in a room that had bodily fluids on the soaked carpet. Not really something you should have to do at 12:30 a.m. after traveling all day! Finally after checking in to the new room I noticed the drywall all over the floor. The next day I stepped on a long nail, but luckily it didn't penetrate the skin. Beyond that point I made sure that we wore shoes in the room. Overall it was a very unsatisfactory experience.