Outdoor pool, sun loungers
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Reviews of Homewood Suites by Hilton Lake Buena Vista - Orlando

3 out of 5
Homewood Suites by Hilton Lake Buena Vista - Orlando
11428 Marbella Palm Ct, Orlando, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 571 out of 1003 reviews" "
Rating 8 - Good. 238 out of 1003 reviews" "
Rating 6 - Okay. 109 out of 1003 reviews" "
Rating 4 - Poor. 44 out of 1003 reviews" "
Rating 2 - Terrible. 41 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great! 15 min drive to Disney, convention centre, and walking distance to restaurants and shopping. Our only complaint was the pool area. It's beautiful! But the umbrellas didn't stay open (pins needed were no where to be found), and the hot tub was cold when we arrived, and after we inquire about it on our third day did they actually realize something was wrong with it. Kind of made me sceptical about the pool area maintenance. Breakfast was good. Waffle-maker only came out of Sunday, it would have been nice to have it more often. Staff was super helpful and friendly, rooms were clean. Traffic was loud outside our window, and a/c unit was loud at night if you tried to have it cold, we just upped the temperature a couple degrees and that fixed it. The pool, gym, and laundry are shared with the Garden Inn. Parking is extra for stays less than 7 nights. Wednesday night social hour is not how it was pre covid. It was soup and salad, cheese and crackers, garlic toast, beer and wine, juice. But overall, it was a great experience. Aside from the hot tub and the traffic noise, it was great!
Stayed 7 nights in Apr 2024
Response from Hotel Management on Apr 15, 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

10/10 Excellent

Darrin Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Good breakfast nice room.
Stayed 6 nights in Apr 2024
Response from Hotel Management. on Apr 15, 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Hotel Management on Apr 11, 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

10/10 Excellent

Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a bit apprehensive about this hotel because I booked it and then read the reviews which caused some concern, but I’m ultimately very happy we choose Homewood suites! The teenagers loved the hotel because it has a basketball court and I loved it because of its location and the full kitchen. Staff was friendly and resolved issues promptly and I will be booking with them for future outings in the Orlando area! Great family hotel.
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 11, 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

10/10 Excellent

Allison, mahopac

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great inexpensive option for the Disney area. Staff was delightful. The pool was really nice and clean and hardly used at all. Not a lot of dining options nearby but there are tons of delivery options. Available through Uber and GrubHub. Rooms were spacious and clean.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Apr 7, 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

6/10 Okay

Dmitry

I liked 2 rooms suit, but in the begining I reported about one not working aircondition and saftybox, nobody came to check/fix them!
Stayed 5 nights in Mar 2024
Response from Hotel Management on Apr 7, 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations Thank you for sharing your experience. Your feedback is important to us and helps us grow.

8/10 Good

ALEISHA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Staff was friendly. Breakfast was great. Pool was a little dirty, we didn’t use it. Kids loves basketball court. Would stay here again for the nights we stayed and the price
Stayed 4 nights in Mar 2024
Response from Hotel Management on Apr 7, 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

8/10 Good

Carlos, Robbinsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and family friendly hotel. Great pool area and a very decent breakfast. One thing we are still trying to get used to in the Orlando area, is the steep parking fees at the area hotels.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Apr 7, 2024
Thank you for taking a moment to share your experience with our hotel. I'm glad to hear that you had an amazing stay, and that you enjoyed our spacious suite and the location of the hotel. We aim to exceed our guests expectations and with your review I'm able to say we did exactly that. We hope to welcome you back in the near future!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 28, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay up to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

2/10 Terrible

Marcia

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Don't stay at this hotel! We asked many times to fix the dishwasher and it was never done. We had problems with the room door lock (key card), I had to go back to reception several times to fix it. Due to these inconveniences, manager Rosa said that they would give us a discount on our stay and that was not done either! This hotel has total disregard for guests!!
Stayed 7 nights in Feb 2024
Response from Shirley on Mar 26, 2024
I want to thank you again for taking the time to review our hotel as well. I'm reaching out today to extend my apologizes for the poor conditions of the room. Please accept our heartfelt apology that your experience did not meet the usual high standards our guests have come to expect from us over the years. Feedbacks like this are always profoundly disturbing for us to read, and whenever a guest is this dissatisfied, it is an immediate concern for management. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Rest assured that your feedback has been taken to heart and that we will seize this opportunity for improvement. As your journey continues, we wish you well.

10/10 Excellent

Ashwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Shirley on Mar 25, 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

10/10 Excellent

TINA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Raining when there. Couldn’t see or do much
Stayed 1 night in Feb 2024
Response from Shirley on Mar 25, 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient no complaints the rooms were spacious
Stayed 5 nights in Nov 2023
Response from Shirley on Mar 25, 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

6/10 Okay

Kristian, Oakville West

Travelled with family and small children, Travelled with pets
Disliked: Staff & service
Ok property, good for the price. Pool is not heated and was freezing; you also have to pay $25/night for parking.
Stayed 3 nights in Feb 2024
Response from Shirley on Mar 26, 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations when it came to the pool area. We will work diligently and get this rectified.

10/10 Excellent

Jagdishkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Enjoyed staying there
Stayed 5 nights in Feb 2024
Response from Shirley on Mar 25, 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, y la zona muy segura y bonita
Stayed 4 nights in Feb 2024
Response from Shirley on Mar 25, 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

6/10 Okay

Isabella

Liked: Staff & service
Disliked: Cleanliness
Response from Hotel Management on Mar 26, 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We will work diligently to get this rectified.

2/10 Terrible

Midiala

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
I’ve been at this hotel for 4 days there no hot water and at the front desk they said a lot of excuses but they never fixes, the breakfast table I have to cleaning by myself because nobody take care of that, and you have to paid for a parking when you get there!! There a lot of hotel around that one please don’t take this one…
Response from Shirley on Mar 26, 2024
I want to thank you again for taking the time to review our hotel as well. I'm reaching out today to extend my apologizes for the poor conditions of the room. Please accept our heartfelt apology that your experience did not meet the usual high standards our guests have come to expect from us over the years. Feedbacks like this are always profoundly disturbing for us to read, and whenever a guest is this dissatisfied, it is an immediate concern for management. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Rest assured that your feedback has been taken to heart and that we will seize this opportunity for improvement. As your journey continues, we wish you well.

8/10 Good

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than having to pay full parking rate for only being there 10 hours it was a very nice hotel. Good hot breakfast!
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 26, 2024
Thank you for taking a moment to share your experience with our hotel. I do want to express my deepest apologizes for the inconvenience this has caused, We will work on improving our hotel with all the feedback provided to us.

4/10 Poor

Olivia

Liked: Staff & service
Disliked: Property conditions & facilities
I booked the room a month in advance and called two weeks prior to my stay to verify my reservation and details. When I checked in, I was informed after checking my room that the king suite I booked was not communicated by Expedia and that room style was no longer available, but a double suite was. The elevators smelled and the floors were wet. I had to shoulder into my door because it was stuck and then had to roughly push it closed or it wouldn't lock. The walls in the dining area were dug into, the bathroom vanity was broken, and there was blood droplets on the carpet outside of the bathroom. The staff was nice and the bathroom items smelled good, though.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 26, 2024
I want to thank you again for taking the time to review our hotel as well. I'm reaching out today to extend my apologizes for the poor conditions of the room. Please accept our heartfelt apology that your experience did not meet the usual high standards our guests have come to expect from us over the years. Feedbacks like this are always profoundly disturbing for us to read, and whenever a guest is this dissatisfied, it is an immediate concern for management. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. Rest assured that your feedback has been taken to heart and that we will seize this opportunity for improvement. As your journey continues, we wish you well.

4/10 Poor

Amanda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Feb 2024
Response from Hotel Management on Mar 26, 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We will work diligently to get this rectified.

8/10 Good

Carole

Travelled with partner
Liked: Staff & service
Good location, check in was easy. Staff was friendly and professional.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 26, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay up to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

6/10 Okay

Gissel

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 26, 2024
Thank you for the feedback about your recent stay. Please accept our heartfelt apology that your experience did not meet the usual high standards our guests have come to expect from us over the years. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We will work diligently to get this rectified.

8/10 Good

Bryanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of humidity in the room and smelled like bleach. The place was very clean but the smell was just too strong. Besides that it was nice and spacious.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 26, 2024
Thank you for the feedback about your recent stay. Please accept our heartfelt apology that your experience did not meet the usual high standards our guests have come to expect from us over the years. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We will work diligently to get this rectified.

6/10 Okay

Carl, Reidsville

Travelled with partner
Outdated tub and the bed and pillows were awful
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 26, 2024
Thank you for the feedback about your recent stay. I'm reaching out today to extend my apologizes for the poor conditions of the room and pool area. Please accept our heartfelt apology that your experience did not meet the usual high standards our guests have come to expect from us over the years. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We will work diligently to get this rectified.

10/10 Excellent

Ms z

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, price was right. Breakfast was excellent .
Stayed 2 nights in Feb 2024
Response from Shirley on Mar 25, 2024
Thank you for taking a moment to share your experience with our hotel. I am so happy to hear that you enjoy our complimentary breakfast. Thank you again for the 5/5 rating! We hope to welcome you back soon!

8/10 Good

Daniela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 26, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay up to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

10/10 Excellent

SINDY, cape coral

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property!!
Stayed 1 night in Feb 2024
Response from Shirley on Mar 25, 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

10/10 Excellent

William

Travelled with family
Great check in, the front desk staff was excellent
Stayed 1 night in Feb 2024
Response from Shirley on Mar 25, 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

2/10 Terrible

Amber, MIDDLEBURG

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 26, 2024
Thank you for the feedback about your recent stay. Please accept our heartfelt apology that your experience did not meet the usual high standards our guests have come to expect from us over the years. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We will work diligently to get this rectified.

10/10 Excellent

Cendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Management on Mar 26, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay up to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

10/10 Excellent

Yadira

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Shirley on Mar 25, 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Shirley on Mar 25, 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

10/10 Excellent

Maureen Ann

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Shirley on Mar 25, 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

6/10 Okay

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not informed about the nightly parking fee. $25 a night is alittle high for unsecured parking. I will choose a different property next trip. I feel the parking thing is a bit shady.
Stayed 1 night in Jan 2024

10/10 Excellent

Jamie

Travelled with partner
Stayed 1 night in Jan 2024
Response from Shirley on Mar 25, 2024
Thank you for taking a moment to share your experience with our hotel. Thank you again for the 5/5 rating! We hope to welcome you back soon!

6/10 Okay

Caroline

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We asked for a late checkout and they gave us 1 hour until 12pm. I was trying to get out of the room and had 2 knocks at the door and 1 phone call in 7 minutes to get out of room. Very annoying.
Stayed 1 night in Jan 2024

10/10 Excellent

Michelle, Lindon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and clean. Breakfast offered excellent variety and a clean and comfortable dining area. We were most impressed and appreciative of the front desk service provided by Oskar. When we were unable to make a toll free call from our room, he graciously allowed us to use his personal cell phone to make the call. (We are from Canada so we were unable to use our own cell phones). The call took over half an hour to complete but Oskar’s only concern was that we were able to get our needs met. What a fantastic employee who truly cares about the guests. Thank you!
Stayed 3 nights in Jan 2024

8/10 Good

Arleti Lisdemis

Travelled with group
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Samary

Stayed 5 nights in Dec 2023
Response from Hotel Management on Mar 26, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay up to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

10/10 Excellent

Michael

Stayed 3 nights in Jan 2024
Response from Hotel Management on Mar 26, 2024
Thank you for taking a moment to share your experience. I am happy to hear you found your stay up to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter.

6/10 Okay

tiffany

Stayed 1 night in Jan 2024

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely stay here again. Clean, breakfast was nice, staff friendly. The room was excellent i had the king suite. Only issue would be the $25 a day parking.
Stayed 7 nights in Dec 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Joshua

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay; however, we had no hot water for showers. We addressed with the front desk by day 2 of our stay, but no resolution and it was lukewarm showers the remainder of the trip. We were very close to all the Disney parks and it was quiet and safe to stay. Great breakfast options and bountiful servings even after 8am.
Stayed 7 nights in Dec 2023

6/10 Okay

Saida

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was very dated and needs an upgrade given the price that is being charged. Also, hot water was not available all day so you had to take showers very early in the morning.
Stayed 5 nights in Dec 2023

2/10 Terrible

Greta

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
After long days at the parks and wanting a hot shower and there was no hot water. Reported two nights and mornings and nothing done. Also, the microwave was broke and reported it. Nothing done.
Stayed 3 nights in Dec 2023

10/10 Excellent

MICHEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Graciela

Liked: Amenities
Stayed 2 nights in Dec 2023

2/10 Terrible

Luis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasant stay
We had a previous good experience with Homewood suites. But this location was not as pleasant as the other Homewood suites. This location had us pay for parking which was an extensive bill for several days and unexpected. Which google says otherwise. Please be aware. In addition, the team members were not approachable or friendly when trying to speak to them. Cable is not always functioning properly. Toilet paper was not replenished during our stay. However, the only positive thing I can say is this location is convenient for stores and restaurants.
Stayed 5 nights in Dec 2023
Response from Hotel Management on Mar 26, 2024
We're sorry to hear that you had an unpleasant experience at our hotel. We apologize for any inconvenience or discomfort it may have caused. We strive to provide exceptional customer service and it's disappointing to hear that we fell short in your case. We will address this with our staff and take steps to ensure that all customers receive the assistance they need. Thank you for sharing your experience with us - it's important to us. Your feedback is important to us and helps us grow.