2/10 Terrible
Dani
Travelled with partner
Jan 30, 2023
Disliked: Cleanliness, staff & service
I am usually an advocate of Home2Suites but received very poor service at this location. I am very surprised they have a 4.7 star review for cleanliness when my entire stay was VERY unsanitary.
My partner and I stayed for 5 days / 4 nights. When we arrived, the room was visibly not fully cleaned and sanitized. There were stains all over stainless steel appliances such as the sinks and dishwasher. The bed sheets STRONGLY smelled like urine. Understanding that room service was as requested, we called for room service every single day and NEVER received it. We basically had to beg for fresh towels by going to the front desk TWICE. Even after that, our towels had visible dark stains. They left a bag of sheets in front of our room our last night expecting us to change the dirty sheets they left before we even arrived.
The front desk assistant acknowledged that they failed us and stated they would give us a free night with Hilton. However, no actions were made and stated that someone would contact us. Very hard to believe when we had to contact them and beg for services that were never received.
Dani
Stayed 4 nights in Jan 2023