Exterior

Reviews of Holiday Inn Resort Orlando - Lake Buena Vista, an IHG Hotel

3.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 1609 out of 2997 reviews" "
Rating 8 - Good. 798 out of 2997 reviews" "
Rating 6 - Okay. 307 out of 2997 reviews" "
Rating 4 - Poor. 146 out of 2997 reviews" "
Rating 2 - Terrible. 137 out of 2997 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Nomar

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Deseo me sea devuelto mi dinero ya que el cuarto estaba la alfombra inundada de agua y no tenían cuarto para acomodarlos en otro.
Stayed 1 night in Mar 2024
Response from Holiday Inn on Mar 28, 2024
Hola,Esto se ha solucionado desde que se realizó el reembolso final.Gracias

10/10 Excellent

CIndy

Liked: Cleanliness, property conditions & facilities
Love this hotel!! Super nice staff clean hotel and amazing service!
Stayed 1 night in Mar 2024
Response from Allie on Mar 27, 2024
CIndy,Thank you for staying with us, and for the feedback! We are glad to hear that you enjoyed your stay. Glad the staff was of service. We hope you do come back and see us.

6/10 Okay

Richard

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Liked the amenities. Disliked to cost for parking and the it was not mentioned we booked the room. Our room was not ready when promised. Communication at the check in desk was poor.
Stayed 3 nights in Mar 2024

2/10 Terrible

Erika

Business traveller
Disliked: Property conditions & facilities
Horrible customer service. Forgot prescribed eyeglasses at the hotel, called right after left and many times to have someone to check it. No one was able to give me any information, they kept asking me to call later. After so many calls they claim they can not check the lost and founds for me. Room’s AC is very loud, to be able to sleep I needed to turn it off and the room gets muggy.
Stayed 1 night in Mar 2024

10/10 Excellent

diego

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Byron

Stayed 5 nights in Mar 2024

10/10 Excellent

Kang

Travelled with family, Travelled with group
Good location
Stayed 1 night in Mar 2024

10/10 Excellent

CHRISTINA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean inside and out. Friendly, helpful. Staff fair price would stay here again.
Stayed 2 nights in Mar 2024
Response from Holiday Inn on Mar 23, 2024
We appreciate your feedback Thank you

10/10 Excellent

Maludi

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
EVERYTHING was wonderful. Thank you!!!
Stayed 2 nights in Feb 2024
Response from Holiday Inn on Mar 23, 2024
We appreciate your feedback Thank you

10/10 Excellent

Itzel

Stayed 1 night in Mar 2024
Response from Holiday Inn on Mar 23, 2024
We appreciate your feedback Thank you

10/10 Excellent

LaVonda

Liked: Cleanliness, amenities, property conditions & facilities
The hotel room was clean and quiet. Easy check in. Would stay here again.
Stayed 1 night in Mar 2024
Response from Holiday Inn on Mar 23, 2024
We appreciate your feedback Thank you

8/10 Good

Ravi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 7 nights in Mar 2024

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. A bit dated but doesn't matter as it was a good location too.
Stayed 2 nights in Mar 2024

10/10 Excellent

Javier Thomas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excelente Servicio. Lo recomiendo
Stayed 3 nights in Mar 2024
Response from Holiday Inn on Mar 23, 2024
We appreciate your feedback Thank you

10/10 Excellent

Noel Christopher, Corona

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Holiday Inn on Mar 23, 2024
We appreciate your feedback Thank you

10/10 Excellent

Jack

Liked: Cleanliness
This property was a very good stay, we would come back!
Stayed 3 nights in Mar 2024
Response from Holiday Inn on Mar 23, 2024
We appreciate your feedback Thank you

2/10 Terrible

Herschel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Literally had to wait until 6pm to check in when it states 4pm. No communication as I waited in lobby until I asked for the manager, and then miraculously my room was ready.
Stayed 1 night in Mar 2024
Response from MB on Mar 17, 2024
Thank you and we appreciate your feedback!

10/10 Excellent

P

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Doris and her staff is beyond amazing. This is my second stay here this year, and I came back because of her hospitality and warm embrace. She treats everyone like family.
Stayed 1 night in Mar 2024
Response from MB on Mar 17, 2024
Thank you and we appreciate your feedback!

2/10 Terrible

Jennifer, Palmyra

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I understand there's certain concessions you need to make when staying at a discount hotel but here's the list of issues we had: - There was blood on the duvet cover that we didn't see until we were getting back to our room the first night at 11PM. We were able to get this remediated, - But no one was answering any of the numbers for the front desk: the front desk, the manager, and housekeeping buttons on the phone all went unanswered for several minutes, so I had to track down a security guard to get a new one. - In addition to no one answering the phone, the cord was torn almost all the way out it, so we had to hold it in to call anyone. I was asked the next day via text how check-in went and this concern wasn't addressed. I appreciate that the duvet cover was eventually replaced, but I don't want to have to be the one following up on my concerns via text while I'm trying to have a fun day at the Animal Kingdom. - You couldn't turn the hot water up anywhere past lukewarm without a loud banging occurring in the pipes. - The ice machine didn't have any ice. There's additionally no water fountains that we could find. - When visiting the pool at 9PM, 2 hours before it closed, there were no clean towels in any of the 4-5 stations that we could find. - The elevator shakes/sticks at the sixth floor. To get out, you must press the floor button repeatedly. I deeply regret choosing this location, and was there another option, we would have left.
Stayed 3 nights in Mar 2024
Response from Greg on Mar 16, 2024
Dear Jennifer,Thank you for your recent stay with us this week.On behalf of our team, my sincere apologies for the inconvenience caused to you during your short time in Orlando while on vacation.We regret that your stay was impacted by all of these items noted. Please feel free to reach out to the resort and ask for Danny or Melvin at the front desk, so we can review this and offer apologies.

8/10 Good

Ali

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Hotel was accessible and quiet.
Stayed 4 nights in Dec 2023
Response from Greg H on Mar 16, 2024
Thank you for staying with us recently. We are glad to see that you enjoyed your stay. Come back again to visit us soon.

8/10 Good

Nakayla

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from MB on Mar 17, 2024
Thank you and we appreciate your feedback!

10/10 Excellent

Julie, Portland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely overnight stay. Spent several hours by the pool. The bed was super comfortable. My only complaint was that the air conditioner was very loud.
Stayed 1 night in Mar 2024
Response from Greg H on Mar 16, 2024
Thank you for staying with us recently. We are glad to see that you enjoyed your stay. Our apologies that the air conditioner was loud.Come back again to visit us soon.

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice property. Beds comfortable. Room was clean.
Stayed 1 night in Mar 2024
Response from Greg H on Mar 16, 2024
Thank you for staying with us recently. We are glad to see that you enjoyed your stay. Come back again to visit us soon.

4/10 Poor

christina, Sebastian

Travelled with partner
Charge a resort fee for what I’m not sure. AC would not shut off in room. Turned on shower sounded like pipes were going to burst. Woke up with red spots on my legs. Horrible!
Stayed 1 night in Mar 2024
Response from Greg H on Mar 16, 2024
Thank you for your recent stay. Our apologies for the room concerns noted. We have shared this with our appropriate team for review.

8/10 Good

Jody, Santa Rosa Beach

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Greg H on Mar 16, 2024
Thank you for staying with us recently. We are glad to see that you enjoyed your stay. Come back again to visit us soon.

6/10 Okay

Kristine

Liked: Cleanliness, property conditions & facilities
The beds were comfortable for adults. The mattresses for the kids bunk beds are pretty thin. Maid service only cleans every 3 days so when we called front desk they said we could request it sooner so we did and they came to clean and switch out towels. There’s a little market in the lobby that was useful and the shuttle transportation to Disney parks was nice but limited schedule. Overall was decent.
Stayed 3 nights in Mar 2024
Response from Greg H on Mar 16, 2024
Thank you for your recent stay and apologies for the kids suite concerns. We will share this with our appropriate teams.We do offer daily Housekeeping services so unsure and apologize for any miscommunication with this service.We are glad to see that you utilized the park shuttles.Come back to see us again soon.

10/10 Excellent

Gabriella

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Greg H on Mar 16, 2024
Thank you for staying with us recently. We are glad to see that you enjoyed your stay. Come back again to visit us soon.

8/10 Good

carol

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel didn't offer free breakfast, but had a restaurant on premises.
Stayed 2 nights in Mar 2024
Response from Greg H on Mar 16, 2024
Thank you for staying with us recently. We are glad to see that you enjoyed your stay. Holiday Inn resorts and hotels have breakfast for purchase available.Come back again to visit us soon.

10/10 Excellent

Yaima

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent costumer service and clean !!!
Stayed 3 nights in Mar 2024
Response from Allie on Mar 11, 2024
Thank you so much for staying with us and for the feedback. We hope you come back and see us!

4/10 Poor

Peng

Stayed 1 night in Mar 2024
Response from Greg H on Mar 16, 2024
Thank you for your recent stay. Our apologies for any inconvenience experienced.We hope to see you again soon.

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice Family friendly Nice pool area
Stayed 2 nights in Mar 2024
Response from MB on Mar 11, 2024
Thank you and we appreciate your feedback!

8/10 Good

Maria

Travelled with family
Liked: Amenities
It is clean.
Stayed 1 night in Mar 2024
Response from MB on Mar 11, 2024
Thank you and we appreciate your feedback!

8/10 Good

Stacian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MB on Mar 11, 2024
Thank you and we appreciate your feedback!

8/10 Good

Joseph

Liked: Amenities, property conditions & facilities
Good location and nice for the price. Only complaint was the room smelled of mold a little. Otherwise it was good
Stayed 3 nights in Mar 2024
Response from MB on Mar 10, 2024
Thank you and we appreciate your feedback!

10/10 Excellent

Ingrid

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The place is awesome! Great for dogs as well, they have a very nice dog park and the room is very comfortable and clean
Stayed 1 night in Mar 2024
Response from Holiday Inn on Mar 8, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO LAKE BUENA VISTA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Dawn

Stayed 1 night in Mar 2024
Response from Holiday Inn on Mar 28, 2024
Thank you

8/10 Good

Mario

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from MB on Mar 9, 2024
Thank you and we appreciate your feedback!

6/10 Okay

Jasmine

Liked: Amenities
It was very loud. Between staff laughing and carrying on in the hallway and families running amok during the day screaming and hollering, it wasn’t a place to relax and rest (despite the sign I put on the door that I was inside my room resting). Courtesy shuttle to theme parks was useful but the hotel also isn’t a far drive from Disney. Not far from a few restaurants, nearby a mall, but the way to get in and out of the hotel was a bit of challenge. Half an hour away from the Kia Center. It’s somewhere I’d go with my family next time rather than for a self-care trip.
Stayed 4 nights in Mar 2024
Response from Holiday Inn on Mar 8, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO LAKE BUENA VISTA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to Disney Springs. Transportation to Disney Springs and Disney World was great. Felt safe. Did not like the shower. It made a loud noise but outside of that it was great
Stayed 2 nights in Feb 2024
Response from Holiday Inn on Mar 8, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO LAKE BUENA VISTA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

barbara

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We didn't stay but for one night, so we didn't get to experience the resort that we had to pay extra for, so that wasn't good. The property abs the room was really nice. Its right next to the outlets and we walked to dinner. I saw they have shuttles to the parks so that is a great feature. Front desk was acconidating when asked for extra pillows.we just wish we could have picked them up ourselves instead of having to wait for them to bring them. Overall, seems like a nice place.
Stayed 1 night in Mar 2024
Response from Holiday Inn on Mar 8, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO LAKE BUENA VISTA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
So very nice and affordable!
Stayed 1 night in Mar 2024
Response from Holiday Inn on Mar 8, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO LAKE BUENA VISTA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Maria, San Antonio

Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Holiday Inn on Mar 8, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO LAKE BUENA VISTA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Anne, Cape Coral

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good 2 day stay at property while in Orlando. Staff were good, very clean. Only issue was construction going on one evening. When we had a uber drop us off at the front door, we were instructed to go through Applebees. When we went in we were told we had to go all the way around the building in the pouring rain. If we had been instructed at the front door, we could have had the uber drop us off at the side of the building.
Stayed 2 nights in Mar 2024
Response from Holiday Inn on Mar 8, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO LAKE BUENA VISTA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Nancie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice property, room was clean and spacious. Pool was nice with bar. Bathroom towel had someone’s dry hair in it. Overall, nice place.
Stayed 1 night in Mar 2024
Response from Holiday Inn on Mar 8, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO LAKE BUENA VISTA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Alexander

Travelled with group
Liked: Amenities
Great pool and bar, loved the cinema and games room in the lobby. Room comfortable and large. Great value for money.
Stayed 1 night in Feb 2024
Response from Holiday Inn on Mar 8, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO LAKE BUENA VISTA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Lixin

Liked: Cleanliness, property conditions & facilities
Great location, near the Disney Springs. Free parking.
Stayed 2 nights in Feb 2024
Response from Holiday Inn on Mar 8, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO LAKE BUENA VISTA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Joel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay near Orlando, Nice pool and good room when traveling with multiple kids. We had the four bunk kids suite with the king bed. Beds were comfortable and we slept well. Elevators were old and slow and the ice machine took forever to fill a bucket, there was only one. On the first floor. Breakfast is expensive for a family (17.99 USD adults and 7.99 USD children) So we went elsewhere to eat. Resort fee was charged although it is more of a hotel than a resort. Would stay here again, kids enjoyed the bunk suite. Called front desk and they gave us late checkout at 1pm which was a bonus.
Stayed 1 night in Mar 2024
Response from Holiday Inn on Mar 8, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO LAKE BUENA VISTA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Matt

Liked: Cleanliness, property conditions & facilities
Check in was a breeze even though we checked in after 11pm. Very clean. The property consists of several buildings and it can be difficult to find your room. Parking on site was a breeze.
Stayed 2 nights in Feb 2024
Response from Holiday Inn on Mar 8, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO LAKE BUENA VISTA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Frank

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property was in a great location, very clean and spacious.
Stayed 3 nights in Mar 2024
Response from Holiday Inn on Mar 8, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO LAKE BUENA VISTA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, comfortable as well. The set up of the hotel is odd and I would have liked more signs on how to get to the lobby and sets of elevators. AC was great though, as well as water pressure.
Stayed 1 night in Mar 2024
Response from Holiday Inn on Mar 8, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO LAKE BUENA VISTA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.