BEWARE OF HIDDEN RESORT FEES!
first off, i will say this hotel is very clean and very up to date and modern, and is close to food and theme parks. the issue i had was with the front desk and what was charged to my card. i booked this through expedia with an agreement to pay $502.
upon checkout, they had charged me $589. in trying to ask the front desk lady, she would not listen to my questions and just told me there are resort fees that you have to pay. so why was this not disclosed prior to booking??? i asked her and was told, in a very degrading tone in front of other customers, “it’s on the website honey.” she was an absolute TERROR to work with. two days in a row i had questions for her, to which she would talk over me, not let me finish speaking, and talk with a very degrading tone. whether there are included fees or not, they were not disclosed nor did the hotel staff mention these fees upon check in.
so be VERY aware that this property will charge you more than agreed to. it wouldn’t have been a big deal if i would have been talked to in a respectful manner and had my questions listened to. this isn’t even a resort, it’s a holiday inn express??? i come to the area often and had thought it would be a good place to stay in the future. but after the disrespect and overcharging without prior knowledge, i promise i will not be staying here again; unless you want to be overcharged without your consent or be disrespected, i’d be careful about staying here yourself.
