In-room safe, desk, blackout drapes, iron/ironing board

Reviews of Holiday Inn Express & Suites Nearest Universal Orlando, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 449 out of 1004 reviews" "
Rating 8 - Good. 312 out of 1004 reviews" "
Rating 6 - Okay. 118 out of 1004 reviews" "
Rating 4 - Poor. 69 out of 1004 reviews" "
Rating 2 - Terrible. 56 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Niki

Travelled with group
Disliked: Staff & service, amenities
Staff not helpful and refused to check my room for missing item after checking out. Shower in room extremely small and in need of repairs
Stayed 7 nights in Mar 2024
Response from Eric K. - General Manager on Mar 18, 2024
Niki, I'm very sorry no one was in contact regarding your missing item. Feel free to contact me directly should you want to follow up. Thank you

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Jan 2024
Response from RDR on Mar 9, 2024
Dear Sara,Thank you for your feedback, we really appreciate it.SincerelyRafael Del Rio

6/10 Okay

David M.

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Eric K. General Manager on Feb 25, 2024
David, We appreciate you choosing our hotel and hope to see you again!

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from RDR on Feb 24, 2024
Thank you for the great rating!!Sincerely Management

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience to all places we like to visit.
Stayed 2 nights in Feb 2024
Response from RDR on Feb 24, 2024
Thank you for the great rating!!Sincerely Management

6/10 Okay

Kesia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked that the property was near Universal, less than a 5 minute drive. But the restroom in our room was falling apart. The toilet did not flush properly, the towel rod fell after we placed 1 towel on it, the shower filled with water and it took a while for it to drain. Plus the door to the bathroom did not lock.
Stayed 1 night in Feb 2024
Response from Eric K. - General Manager on Feb 19, 2024
Kesia, We appreciate you choosing our hotel. We are sorry you had to deal with several issues during your stay. We certainly expect better. Thank you for staying!

8/10 Good

Juliet

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Eric K.- General Manager on Feb 19, 2024
Juliet, We appreciate you staying with us. Thank you!

8/10 Good

renato, Jacksonville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located close to stores, restaurants ,need to replaces sofa bed couch and mattress, they aren't good shapes . Everything was good
Stayed 1 night in Feb 2024
Response from Eric K.- General Manager on Feb 19, 2024
Renato, Thank you for staying with us!

6/10 Okay

DANA

Stayed 1 night in Feb 2024
Response from RDR on Feb 24, 2024
Thank you for sharing your feedback, is there anything in particular that I might be able to assist you with!!Sincerely Management

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay
Stayed 1 night in Feb 2024
Response from Eric K.- General Manager on Feb 19, 2024
Steven, Thank you for staying with us!!

8/10 Good

Suzette

Stayed 2 nights in Jan 2024

6/10 Okay

Frank

Travelled with family
Liked: Staff & service
There were problems with the toilet running causing me to continually wake up.This also occurred in the room adjoining mine which I can hear the person wiggling the handle throughout the night.The carousel on the microwave did not work causing food not to heat evenly. The refrigerator was lacking an ice box to freeze ice packs we use for travel for medical reasons. The refrigerator was missing the rack for the door which is handy for storing bottles.
Stayed 1 night in Feb 2024
Response from Eric K.- General Manager on Feb 19, 2024
Frank, We are terribly sorry you encountered so many issues during your stay. This is certainly not the norm. Thank you for staying with us!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and quiet. Very convenient for a visit to Universal.
Stayed 4 nights in Jan 2024
Response from RDR on Feb 24, 2024
Thank you for the great rating!!Sincerely Management

10/10 Excellent

Gregory, Clearwater

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to universal
Stayed 2 nights in Jan 2024
Response from Eric K. General Manager on Feb 25, 2024
Gregory, thank you so much for staying with us. We are happy you enjoyed your stay!

10/10 Excellent

Dan

Liked: Amenities
Great people that worked there Breakfast was great also
Stayed 2 nights in Jan 2024
Response from Eric K. - General Manager on Jan 28, 2024
Dan, Thank you for choosing the Holiday Inn Express and Suites!

4/10 Poor

Jason

Disliked: Cleanliness, amenities, property conditions & facilities
WiFi is supposed to included but it was down. Front desk does not answer the phone. Only one light on whole room.
Stayed 1 night in Jan 2024
Response from Eric K. - General Manager on Jan 28, 2024
Jason, We certainly appreciate the feedback. As far as I know, our wifi has not been down anytime recently and we are sorry if the FD didn't answer your call in a timely fashion. We certainly expect better. We are sorry for any issues you faced during your stay. Thank you

6/10 Okay

SOHA

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not worth it
Stayed 1 night in Jan 2024
Response from Eric K. - General Manager on Jan 28, 2024
We are sorry you didn't enjoy your stay with us.

8/10 Good

JOHN

Stayed 3 nights in Jan 2024
Response from Eric K. - General Manager on Jan 28, 2024
John, Thank you for the 4 star rating. We are happy you enjoyed your stay with us!

8/10 Good

luicer

Stayed 3 nights in Dec 2023
Response from RDR on Feb 24, 2024
Thank you for the great rating!!Sincerely Management

10/10 Excellent

Janie

Stayed 3 nights in Dec 2023
Response from RDR on Feb 24, 2024
Thank you for the great rating!!Sincerely Management

8/10 Good

Mark

Stayed 1 night in Jan 2024
Response from RDR on Feb 24, 2024
Thank you for the great rating!!Sincerely Management

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay at this hotel again.
Stayed 4 nights in Dec 2023
Response from Eric K.- General Manager on Dec 26, 2023
Jeffrey, Thank you for staying with us. We appreciate you choosing the Holiday Inn Express and Suites!

10/10 Excellent

Hope

Liked: Amenities, property conditions & facilities
Very clean, great location, friendly staff, breakfast was amazing!
Stayed 2 nights in Dec 2023
Response from Eric K. - General Manager on Dec 26, 2023
Hope, thank you for the great review. We hope to see you again!

2/10 Terrible

Alden

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
We got a room directly next door to elevator and directly across hallway from 24/7 fitness center. Apparently a kids pop warner event was going on and teenagers and kids were galavanting all night. Knocking on doors and running yelling down the hallways. I will NEVER stay there again. Got 1 hour of sleep. I didn’t even shower- miscellaneous hair in shower. Horrible!! Spend $50-$100 more and go somewhere else.
Stayed 1 night in Dec 2023
Response from Eric K. - General Manager on Dec 26, 2023
Paul,I'm sorry to hear about your experience while staying with us. You stayed during a very busy and challenging time and completely understand. We were very busy during that time period. We relayed all information to the group and their chaperones regarding the childrens behavior. Again, we are very sorry this happened. Feel free to contact us should you have any further comments or questions.

6/10 Okay

Allan

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Alaen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed with this Holiday inn. First time I have stayed at a holiday inn express that was this dirty.
Stayed 1 night in Nov 2023
Response from Eric Krakowski, General Manager on Dec 4, 2023
Alaen, We are very sorry your stay was not up to standard. I certainly expect better and will certainly bring this up to my housekeeping managers to ensure we are being more consistent across the hotel with our cleaning. Thank you for staying with us!

8/10 Good

Charisse

Stayed 1 night in Nov 2023
Response from Eric K. - General Manager on Dec 26, 2023
Charisse, Thank you for staying with us. Please keep us in mind for future travels. Thank you

2/10 Terrible

Maribel

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. The room smelled awful like stinky feet. Had to get another room but until the next day. The hotel looks old bc and hotel staff not helpful at all. Never ever coming back to this hotel.
Stayed 3 nights in Nov 2023
Response from Angel (AGM) on Nov 30, 2023
I'm so sorry you didn't enjoy your stay. Please feel free to contact me at the hotel to discuss this further.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and good value. Breakfast was great. Staff was great and friendly. Perfect property for Universal Studios access.
Stayed 2 nights in Nov 2023
Response from Angel (AGM) on Nov 30, 2023
Thank you for your business. We hope to see you on your future travels.

10/10 Excellent

deysis

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Very clean, comfortable, the breakfast wonderful
Stayed 1 night in Nov 2023
Response from Angel (AGM) on Nov 26, 2023
Thank you for your wonderful review. We hope to see you again when you are in the Orlando area.

4/10 Poor

Luis, Los Angeles

Travelled with partner
Liked: Staff & service
Rooms had an odd scent, very difficult to ignore.
Stayed 1 night in Nov 2023
Response from Angel (AGM) on Nov 26, 2023
Thank you Luis for your honest review. We will have our housekeeping and engineering departments investigate this complaint. We appreciate your feedback.

10/10 Excellent

Christian

Travelled with family
Liked: Staff & service
Convinient
Stayed 2 nights in Nov 2023
Response from Angel (AGM) on Nov 26, 2023
Thank you for the wonderful review. We appreciate your business. Please come and stay with us again.

8/10 Good

Leon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Angel (AGM) on Nov 26, 2023
Thank you for letting us know you had a great time! Please come see us again.

10/10 Excellent

Lyndee, DENVER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was really clean and nice. Spacious room. I would stay here again
Stayed 1 night in Nov 2023
Response from Angel (AGM) on Nov 26, 2023
Thank you so much for choosing our hotel. We appreciate your business.

10/10 Excellent

Estefania

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot breakfast! Staff always smiling and there for you if anything needed. Very close to universal studios. Will definitely stay here again.
Stayed 2 nights in Nov 2023
Response from Angel (AGM) on Nov 26, 2023
Thank you for the glowing review. We hope to see you again soon.

10/10 Excellent

Geovanny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall phenomenal experience
Stayed 3 nights in Nov 2023
Response from Eric Krakowski- General Manager on Nov 15, 2023
Geovanny,We are so happy you had a phenomenal experience at our Holiday Inn Express and Suites. Be sure to visit us again!!

10/10 Excellent

Lateisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Husband Birthday Trip
Very friendly staff! Rooms were very clean! Would stay again!
Stayed 1 night in Nov 2023
Response from Angel on Nov 11, 2023
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our staff very friendly and the rooms exceptionally clean. Providing a welcoming and clean environment is a priority for us, and it's rewarding to know that our efforts contributed to your satisfaction.We would be delighted to have you stay with us again in the future! If there's anything specific you enjoyed or any suggestions you have for improvement, please don't hesitate to let us know. We look forward to the opportunity to welcome you back for another enjoyable stay.

8/10 Good

Clara, Ocala

Liked: Cleanliness, staff & service, property conditions & facilities
Staff outstanding in all areas, roles, sections, and designations. JUST superb staff in all aspects!!! . Room design excellent with toiletry bottles secured in an efficient and accessible manner. Breakfast buffet impressive and impressive options. Noise in hallways biggest issue: Slamming DOORS all night long. Constant!
Stayed 3 nights in Nov 2023
Response from Angel on Nov 11, 2023
Dear [Guest],We truly appreciate your generous compliments regarding our staff and the overall aspects of your stay! It's heartening to know that our team's performance across various areas and roles exceeded your expectations.We're delighted that you enjoyed the thoughtful design of our rooms and the efficient arrangement of toiletries. Your positive feedback on the breakfast buffet and its diverse options is also greatly appreciated.We sincerely apologize for the inconvenience caused by the noise from slamming doors in the hallways. Please rest assured that we take this feedback seriously, and we will address this issue promptly to ensure a more peaceful environment for our guests.Thank you for sharing your experience with us, and we look forward to the opportunity to welcome you back for another outstanding stay.

10/10 Excellent

Liang

Stayed 1 night in Nov 2023
Response from Angel (AGM) on Nov 30, 2023
Thank you for the great review.

10/10 Excellent

Boodram

Stayed 1 night in Nov 2023
Response from Angel (AGM) on Nov 30, 2023
Thank you for the wonderful review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay! The night time staff were wonderful as that’s who I saw as I got in late and would continue to get in late from returning from HHN. They were very kind and always asked how my day was! The rooms were clean and I enjoyed being able to grab and go breakfast in the morning (although you can sit if you want!) Would stay again if I didn’t decide to stay on property next trip!
Stayed 5 nights in Oct 2023
Response from Angel (AGM) on Oct 29, 2023
Thank you for the wonderful review! We hope to see you next year for HHH!!

8/10 Good

Reginald

Stayed 2 nights in Oct 2023
Response from Eric Krakowski- General Manager on Nov 15, 2023
Reginald, Thank you for the 4 rating. We hope you had a great time. Thank you for staying with us!

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Angel (AGM) on Oct 22, 2023
Thank you for the wonderful review. We hope to see you soon.

4/10 Poor

Justin

Stayed 1 night in Oct 2023
Response from Angel on Nov 11, 2023
Thank you for staying with us. We would like to talk to you about your stay.

8/10 Good

Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Angel (AGM) on Oct 22, 2023
Thank you for the fantastic review. We hope you will stop in to see us when you are in Orlando again.

10/10 Excellent

Misti

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so pleasant.
Stayed 2 nights in Oct 2023
Response from Angel (AGM) on Oct 13, 2023
Thank you for making us your home away from home. Please come see us again.

8/10 Good

Joseph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean, free parking. Very friendly staff.
Stayed 1 night in Oct 2023
Response from Angel (AGM) on Oct 11, 2023
Thank you for taking the time to let us know about your stay. We appreciate your business and hope to see you again.

8/10 Good

Jose, Delray Beach

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good location. Hotel is decent. Staff is nice. Check-in and check-out was good. The rooms are comfortable. The ac units could get upgraded to quiter ones and it could get a little noisy with the people walking and talking in the hallway outside the room. Other than that, good experience.
Stayed 2 nights in Oct 2023
Response from Angel (AGM) on Oct 11, 2023
Thank you for the wonderful review. We hope to see you again soon.

10/10 Excellent

Leslie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, helpful staff. Easy access to Universal ($8 Uber). Good value for the price and worked well for our needs.
Stayed 1 night in Oct 2023
Response from Angel (AGM) on Oct 11, 2023
Thank you for taking the time to let us know about your stay. We hope to see you again soon.