Ratings based on 347 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from fort worth, tx

Will stay here again

Posted 23-Aug-2015
very clean comfortable room, beautiful lobby and friendly staff. our flight was late but they still sent a shuttle for us at 2 am. The staff greeted us with smiles and made sure we had what we needed. I was impressed there were enough towels for all four of us. We usually have to request more wherever we stay. I like that they have a hot breakfast for additional charge of course but it's a great option. We used the shuttle to and from airport both times the driver was pleasant and friendly.We will stay here again.
Comment from EPC
27-Aug-2015 by Assistant General Manager, EPC
Thank you for your terrific feedback regarding your stay at the Hilton Garden Inn Orlando Airport and for the perfect rating. We are delighted to know that you thoroughly enjoyed your time with us and that you loved our nice lobby, immaculate accommodations as well as the delicious breakfast we served. We appreciate your wonderful comments regarding our courteous associates and their exceptional service and the convenient shuttle service which was perfect for your needs. Thank you again and do hope to welcome you back soon in the future. All the Best, Charles Stephens Assistant General Manager Hilton Garden Inn Orlando International Airport
5 out of 5
Recommended
for Everyone
by A verified traveller

Great value

Posted 17-Aug-2015
Pros: Cleanliness, well-light and modern design
Cons: Fitness center
Location: Plenty of chain restaurants of course
I stayed for one night, think I got the wheelchair accessable room since the room & bathroom was quite large. Nice facility though wish the fitness center had more. Friendly staff and clean room.
Comment from EPC
20-Aug-2015 by AGM, EPC
Thank you for your wonderful feedback regarding your overnight stay at the Hilton Garden Inn Orlando Airport. We are so pleased that you loved the spaciousness and impeccability of our accommodations as well as our courteous staff. We strive to reach this goal for all our guests and seems we were able to achieve this during your stay. Thank you again for your comments and we do look forward to the opportunity to welcome you back for a much longer stay! Sincerely, Charles Stephen AGM Hilton Garden Inn Orlando International Airport
3 out of 5
by A verified traveller from Georgia

Needs updating felt old

Posted 12-Aug-2015
Pros: Close to airport and restuarants
Cons: Updating interior
Location: great
Check in took over an hour our room that was booked with expedia was given to another person with same last name. What a fiasco, after all of this no comp was offered or reduction in rate??
Comment from Hotel Management
16-Aug-2015 by Assistant General Manager, Hotel Management
Thank you for staying with us and for your honest feedback. Please accept our sincerest apologies that you were unhappy with the condition of our hotel and for the mix-up with your room and the inconvenience this caused you. Our goal is to provide exceptional service to our guests, so we are sorry that this was not your experience. Your observations and concerns are much appreciated and we hope that you will give us another chance to show you the hospitality you deserve on a future visit. All the Best, Charles Stephens Assistant General Manager Hilton Garden Inn Orlando International Airport
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Jul-2015
30th year wedding Anniversary!!! Nothing more to add...
Comment from Hotel Management
28-Jul-2015 by AGM, Hotel Management
I would like to start by offering you 30th Anniversary wishes. I am glad you chose to stay with us the Hilton Garden Inn Orlando Airport for this special day and we succeeded in making your stay an amazing one. It is great to know you enjoyed spending your time here. We look forward to the opportunity of welcoming you back and providing you with outstanding service once again. Sincerely, Charles Stephen AGM Hilton Garden Inn Orlando International Airport
4 out of 5
Recommended
for Everyone
by A verified traveller from Danmark

Godt sted at hvile ud efter flyrejsen til Orlando.

Posted 14-Jul-2015
Nemt og billigt med shuttlebus fra lufthavnen. Restaurant på stedet men også flere i gåafstand. Gode løbebånd og fin pool til en lille dukkert. Rigeligt med solbænke til første hvil i solen. Store senge og velfungerende aircondition. Også gratis shuttlebus til indkøbscenter.
Comment from Hotel Management
17-Jul-2015 by AGM, Hotel Management
I would like to thank you on behalf of the Hilton Garden Inn Orlando Airport team for your kind comments on our performance. I am pleased to read that you loved your comfortable beds, our complimentary shuttle service and all the other amenities which we had to offer. I am glad you had a wonderful experience during your stay with us and we look forward to the opportunity of welcoming you back and providing you with outstanding service once again. Sincerely, Charles Stephen AGM Hilton Garden Inn Orlando International Airport
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice

Posted 14-Jul-2015
Great, clean, cookies and lemonade in the lobby. Breakfast cost $12/person!!
Comment from Hotel Management
16-Jul-2015 by AGM, Hotel Management
We appreciate you sharing your review and for the perfect 5 star rating for Hilton Garden Inn Orlando Airport. I am happy that you loved our clean property and the special touch. I am glad you had a great time with us and we hope you will return to our hotel once again. Sincerely, Charles Stephen AGM Hilton Garden Inn Orlando International Airport
4 out of 5
Recommended
for Everyone
by A verified traveller from Minneapolis

Clean and spacious

Posted 13-Jul-2015
Pros: Clean, comfortable, great staff, and an airport shuttle.
Cons: Repair tiles on bathroom floor.
Location: Near the airport and not far from attractions.
The rooms are large, very clean, new carpets, pillow top beds are very comfortable, and the staff was fabulous! This would have been 5 stars all the way across the board if the there weren't broken tiles that were loose on the floor of the bathroom. We had 4 rooms! and all of us agreed the staff was great, and the rooms were really nice with the only exception being 2 bathrooms had broken tiles on the floor.
Comment from Hotel Management
15-Jul-2015 by general Manager, Hotel Management
Thank you for your wonderful feedback for Hilton Garden Inn Orlando. I am pleased to learn that you were highly satisfied with your immaculate accommodation. By reading your wonderful comments about the staff, I am assured that we are keeping this spirit alive and well. I will pass on your gracious review at our next associate meeting. However, I am sorry that the bathrooms did not live up to your expectations, I will share your concern with my maintenance team. We do hope you give us another opportunity to welcome you in the future. All the Best, Charles Stephens Assistant General Manager Hilton Garden Inn Orlando International Airport
4 out of 5
Recommended
for Everyone
by A verified traveller from Sacramento, CA

Nice hotel close to the airport

Posted 23-Jun-2015
Pros: Clean room, proximity to airport and very helpful check-in staff
Cons: Air conditioning units need to be upgraded and the rooms could be larger.
Location: Restaurants close by
I stayed here on two different dates - at the beginning of my vacation and at the end of it to be close to the airport. On both occasions, check-in staff were exceptionally friendly and helpful. Great initial impression of the hotel based upon these employees. The room (two doubles) while very clean was rather small and the bathroom door barely cleared the front of the toilet. Too small of a room and bathroom to stay in for more than one night. The room had an air conditioner that while running never seemed to cool the room completely. Beds were comfortable and room was clean. Room featured a Keurig coffeemaker and a mini-fridge which was a nice touch. Lobby also offers breakfast and dinner, for a fee. Several restaurants within walking distance like Denny's and TGI Friday's. Very close to airport and complimentary shuttle services.
Comment from Hotel Management
30-Jun-2015 by General Manager, Hotel Management
I am glad to here that you enjoyed both your stays here at the Hampton Inn Orlando Airport recently and that our location was perfect for your visit. We appreciate you for highlighting our closeness to many restaurants and the convenience of our complimentary shuttle service. It gives me immense pleasure that our staff made such a lasting impression on you and that you found your bed to be comfortable. Thank you again for your feedback which will aid us to work towards enhancements of our products and we hope to see you back again soon! Sincerely, Debra Thompson-French General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from College Station, Texas

Posted 11-Jun-2015
Nice hotel if you need to be close to the airport.
Comment from Hotel Management
13-Jun-2015 by Assistant General Manager, Hotel Management
Dear Jennifer, Thank you for your stay. I appreciate you pointing out our proximity to the airport. Thank you again for your feedback and we hope to welcome you soon. All the Best, Melissa Petiot Assistant General Manager Hilton Garden Inn Orlando Airport
4 out of 5
Recommended
for Couples
by A verified traveller from Northern Virginia

Very nice for the price. Great location.

Posted 2-Jun-2015
Pros: Refreshments always available in the lobby, i.e., fresh lemondade, coffee, and pastries. Ben & Jerry's in the snack shop? - YES!! Great choice!
Cons: bed pillows and view from out window
Location: Great restaurants within 2 minutes. Wish it were closer to shopping mall. and further from toll roads. Was helpful to have a drug store close by.
Very clean, modern decor, not really my style, but acceptable. Food in the breakfast/dining area was very good as was service there. We recommend better bed pillows. They were flat pillows - totally useless. Would have liked a room with a better view than the roof looking out at the air-conditioning units. Pool was very nice as was workout room and office room for computer use. Very nice to have fresh lemonade and pastry in the lobby! Lemonade was VERY good!! We will probably stay here again the next time we travel to Florida. We will bring our own pillows though. :-)
Comment from Hotel Management
5-Jun-2015 by Assistant General Manager, Hotel Management
Dear Lisa, Thank you for choosing our hotel for your accommodation needs. I am happy to know that you loved our clean rooms, convenient location and wonderful facilities. It is great to hear that you enjoyed the lemonade as well as the breakfast offerings along with our prompt service and found us to be a good value for money. Thank you again for your feedback and we will be eagerly waiting for your return to our hotel. Sincerely, Melissa Petiot Assistant General Manager Hilton Garden Inn Orlando Airport