Outdoor pool, sun loungers

Reviews of Hampton Inn Orlando Near Universal Blv/International Dr

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 556 out of 1032 reviews" "
Rating 8 - Good. 235 out of 1032 reviews" "
Rating 6 - Okay. 113 out of 1032 reviews" "
Rating 4 - Poor. 58 out of 1032 reviews" "
Rating 2 - Terrible. 70 out of 1032 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay..
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Dear Steven, We humbly thank you for staying with us and recommending our hotel. Hosting you was our pleasure and we look forward to your next visit. Best, Isaac Vilarim, GM

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relatively cheap. Only complaint is that it has a “musty” smell to it. But the staff was exceptionally nice and bright. I would definitely stay there again.
Stayed 1 night in Apr 2024
Response from GM on Apr 18, 2024
Dear gordon, Your feedback is welcomed and appreciated. Reflections like yours, highlighting strengths and opportunities, allow us to monitor and improve our guest experience. I'm glad to hear you enjoyed our friendly service and would like to return in the future. Thank you for your time in reviewing your experience, and we hope to host you again soon. Best, Isaac Vilarim, GM

10/10 Excellent

Trai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed twice, three months apart. I have been travelling to Orlando from a kid, now i'm 31, but never stayed at Hampton Inn until recently. My first trip was Thanksgiving of 2023, and the continental breakfast was far from ordinary, I loved it, especially the omelettes and "around the clock" coffee. Yes, the coffee is bussin! Finally, the front desk staff were super friendly and helpful. Thumbs up to Earl and (I can't remember her name), but I know she spoke Spanish and was super nice. Loved it, no complaints! Free parking, awesome coffee, and accommodation resort and staff.
Stayed 2 nights in Feb 2024
Response from GM on Apr 17, 2024
Dear Trai, For being a return guest, you have the gratitude of the entire staff. Thank you so much for your business and your uplifting words regarding your experiences here. We are proud to be your favorite hotel in Orlando and look forward to your next stay. Best, Isaac Vilarim, GM

6/10 Okay

Jason

Liked: Cleanliness, staff & service
The Breakfast area was overcrowded. Seating for 15 with 35-people in line. There was a group of orchestra students given the area to stage in. The trash was overflowing. The food service machines were not working properly. The milk tasted OFF and there were runny eggs with no condiments available, salt, oepper, ketchup or hotsauce packets etc.
Stayed 1 night in Apr 2024
Response from GM on Apr 17, 2024
Dear Jason, I am sorry to hear that we missed an opportunity to impress you on your recent visit. Thank you for taking the time and caring enough to share your thoughts. I can assure you that your comments will be passed along to the entire team and we all hope you will give us another chance to earn your praise in the future. Sincerely, Isaac Vilarim, GM

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hampton Inn Orlando Near Universal on Apr 16, 2024
Thank you for the positive feedback and please stay with us again!

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property close to Disney World.
Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
Dear Kara, I am glad our Hampton Inn provided you with a five-star experience while visiting Disney World. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Isaac Vilarim, GM

10/10 Excellent

Joao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bit messy.
Stayed 1 night in Feb 2024
Response from GM on Apr 8, 2024
Dear Joao, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Isaac Vilarim, GM

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from GM on Apr 8, 2024
Dear Angel, Fantastic! We are so happy that you had a great stay and we hope to welcome you back soon. Best, Isaac Vilarim, GM

10/10 Excellent

Niliam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect
Stayed 2 nights in Apr 2024
Response from Hampton Inn Orlando Near Universal on Apr 9, 2024
Thank you for the positive feedback, please stay with us again!

2/10 Terrible

Jesse

Stayed here for 3 nights and my room wasn’t cleaned one single time. Despite me exiting my room and greeting some of the cleaning ladies, knowing I was leaving, and still no room clean. Will not stay here again.
Stayed 3 nights in Apr 2024
Response from GM on Apr 8, 2024
Dear Jesse, I’m sorry that you found our housekeeping service underwhelming; please forgive us. Guest satisfaction is our highest priority, and I regret that we left you disappointed. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Isaac Vilarim, GM

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hampton Inn Orlando Near Universal on Apr 9, 2024
Thank you for the positive feedback, please stay with us again!

8/10 Good

roberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Al good with our stay but breakfast it's a little bit limited.
Stayed 2 nights in Mar 2024
Response from Hampton Inn Orlando Near Universal on Apr 1, 2024
Thank you for the feedback, we'll pass that along to our Breakfast Team. Please stay with us again!

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service. Good breakfast
Stayed 5 nights in Mar 2024
Response from GM on Apr 1, 2024
Dear Christina, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Isaac Vilarim, GM

2/10 Terrible

Alma

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked hotel for 5 days! Arrived March 23rd checked in around 4 pm, we left to Disney park right after . When coming back to hotel the room was a bit cold and having two kids one under 2 we decided to turn heat on. Heat was not working it was late. Next morning I called front desk they told me maintenance guy won’t be in till 9am. I told them we would be leaving to Disney parks and will be gone all day. Upon returning to hotel around 10pm, I asked the front desk the status on the heat. She mentions “they need to order a part for the heater”.I asked for a new room , so around 11 pm we had to move all our belongings We asked to speak to a manager in regards to the situation we had. According to Favianna guest service manager they tried contacting us various times during the day but we never answered! Well of course we didn’t answer we are on vacation!With two kids at the parks ! They tried to compensate with half a day credit for next visit with points! Favianna was extremely rude over the phone, didn’t let me speak, very sad because I have used Hampton inns multiple times and never had any issues. My family and I will definitely not be staying here on any future stays
Stayed 5 nights in Mar 2024
Response from GM on Mar 29, 2024
Dear Alma, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback. We deeply apologize for the temperature issues you experienced in your initial room. Your comments are valuable to us, and we will take them into consideration as we strive to improve our guest experience. We hope you will give us another chance to serve you in the future. Sincerely, Isaac Vilarim, GM

10/10 Excellent

Kim

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and cleanliness of facility It would have been nice to have a fan or fan setting in the room rather than having to choose cool or heat.
Stayed 6 nights in Mar 2024
Response from GM on Mar 28, 2024
Dear Kim, It is always a pleasure to see that our guests had a five-star experience. Thank you for taking a moment to review your stay and share some insight on how we can improve our offerings for future visits. We appreciate your feedback and hope to welcome you back soon. Best, Isaac Vilarim, GM

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To me, cleanliness is extremely important and this hotel is very clean plus, the beds are very comfortable. The front desk staff are very helpful and friendly and explain everything with detail.
Stayed 1 night in Mar 2024
Response from Hampton Inn Orlando Near Universal on Mar 25, 2024
Thank you for the positive feedback and please stay with us again!

4/10 Poor

Kim

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They charged for Parking 7 dollars on sight yet, there was no parking available. The area surrounding the hotel was horrible.
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Kim, I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of our Hampton Inn. I apologize for our shortcomings and hope that we have the chance to redeem ourselves to you on a future visit. Sincerely, Isaac Vilarim, GM

8/10 Good

Natlee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 21, 2024
Dear Natlee, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Isaac Vilarim, GM

10/10 Excellent

David

Stayed 2 nights in Jan 2024
Response from GM on Mar 21, 2024
Dear David, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Isaac Vilarim, GM

10/10 Excellent

Rani

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. The property was quiet, it was clean, the beds were comfy, and everyone was friendly. The buffet breakfast is also really good!
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
Dear Rani, We love receiving compliments, but it warms our hearts even more when you shower our staff with praise. They are the heartbeat of our hotel, and it's their hospitality that makes your stay with us truly memorable. Thank you so much for taking the time to share your thoughts with us. We hope to have the pleasure of hosting you again soon! Best, Isaac Vilarim, GM

10/10 Excellent

svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hampton Inn Orlando Near Universal on Mar 25, 2024
Thank you for the positive feedback and please stay with us again!

10/10 Excellent

Doreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was great
Stayed 1 night in Feb 2024
Response from GM on Feb 21, 2024
Dear Doreen, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Isaac Vilarim, GM

10/10 Excellent

Larry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the most comfortable hotel bed I've ever slept on.
Stayed 2 nights in Jan 2024
Response from GM on Feb 18, 2024
Dear Larry, It is wonderful to hear that you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel and please come see us again in the future. Best, Isaac Vilarim GM

6/10 Okay

Laura

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Feb 17, 2024
Dear Laura, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Isaac Vilarim, GM

6/10 Okay

Alan Siu Lun

Travelled with family, Travelled with family and small children
Liked: Cleanliness
The breakfast is not enough to eat. It is gone so fast in busiest days.
Stayed 3 nights in Jan 2024
Response from GM on Feb 14, 2024
Dear Alan Siu Lun, I am sorry that our breakfast buffet service impacted your satisfaction with our hotel. We appreciate you taking the time to share your review and hope to provide you with a WOW experience in the future. Thank you for staying with us. Sincerely, Isaac Vilarim, GM

4/10 Poor

Herberth, BAY SHORE

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Front desk receptionist on the day shift was rude, he was not helpful at all. I arrived there at 12 pm with my boyfriend and have booked a queen bed room, it was not available and he saw us discriminatory offering us a double queen bed room, I asked for a king offering paying the difference and his answer was it sounds like you want to wait giving me my ID right away. He does not want to work anymore and he makes people feel bad. Horrible and embarrasing
Stayed 2 nights in Feb 2024
Response from GM on Feb 12, 2024
Dear Herberth, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to your assigned room type. Additionally, I regret that a member of our staff did not respond with empathy. We strive to provide guests with a comfortable stay, but we missed the mark. Thank you for your feedback. Sincerely, Isaac Vilarim, GM

8/10 Good

Alecia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location. In walking distance of shopping and restaurants.
Stayed 2 nights in Feb 2024
Response from GM on Feb 12, 2024
Dear Alecia, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review of our hotel and its excellent location. We hope to see you back anytime you return to the area. Best, Isaac Vilarim, GM

8/10 Good

Mauricio

Travelled with partner
Liked: Staff & service
Ac unit had a musty smell when it would come on
Stayed 1 night in Feb 2024
Response from GM on Feb 11, 2024
Dear Mauricio, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Isaac Vilarim GM

10/10 Excellent

Dzmitry

Stayed 2 nights in Feb 2024
Response from Hampton Inn Orlando Near Universal on Mar 25, 2024
Thank you for the positive feedback and please stay with us again!

10/10 Excellent

Josefina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel last minute due to not being comfortable and safe at our original hotel we had booked and the Hampton was great and really saved my trip 😊
Stayed 4 nights in Feb 2024
Response from GM on Feb 7, 2024
Dear Josefina, We love five-star reviews because they mean that your stay was tremendous. Thank you for choosing Hampton Inn Orlando Near Universal Blv/International Dr and sharing your fantastic experience. We hope to welcome you back soon! Best, Isaac Vilarim, GM

6/10 Okay

Gary

Travelled with family
Liked: Staff & service, amenities
Somehow there was a weird smell in our room. We arrived very late at night so we didn’t bother switching. Staff were good and breakfast was not very good but you get what you paid for.
Stayed 2 nights in Jan 2024
Response from GM on Feb 6, 2024
Dear Gary, I'm very sorry we disappointed you with our accommodations and breakfast offerings. Our business includes fresh accommodations and tasty breakfast options, so I regret we let you down on this trip. Your time in sharing candid feedback is appreciated and reviewed by us to foster improvements continually. For this reason, we hope that you consider a return visit. Sincerely, Isaac Vilarim, GM

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!
Stayed 1 night in Feb 2024
Response from GM on Feb 4, 2024
Dear Jenny, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Isaac Vilarim GM

10/10 Excellent

Gil

Travelled with group
Liked: Cleanliness, staff & service
Property needs update. Location is perfect. Small property areas for the people that are attending the hotel
Stayed 1 night in Feb 2024
Response from GM on Feb 3, 2024
Dear Gil, Thank you for taking the time to write. I am delighted our convenient location was perfect for your travel plans. We appreciate all of your feedback, including opportunities for improvement, as we continually strive to enhance our guest experience. We can't wait to welcome you again. Best, Isaac VilarimGM

10/10 Excellent

Korinne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very friendly, rooms were clean and quiet. We stayed the night before a cruise out of Port Canaveral. Highly recommend!
Stayed 1 night in Jan 2024
Response from GM on Feb 3, 2024
Dear Korinne,I'm thrilled to hear about the comfort you experienced during your stay! I sincerely appreciate your acknowledgment of our high cleanliness standards and warm hospitality! I look forward to sharing your positive feedback with our dedicated associates and hope we can welcome you again soon.Best,Isaac VilarimGeneral Manager

10/10 Excellent

Loretta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Jan 2024
Response from GM on Feb 2, 2024
Dear Loretta, Thank you for taking the time to review our hotel. We are pleased that you enjoyed your stay and found our location convenient. We appreciate your choosing us and hope to have the opportunity to welcome you back in the future. Best, Isaac Vilarim, GM

10/10 Excellent

jena

Stayed 1 night in Feb 2023
Response from GM on Mar 21, 2024
Dear jena, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Isaac Vilarim, GM

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Staff friendly. Extra sink outside bathroom. Restaurant next door awesome. Pia Pia.
Stayed 1 night in Jan 2024
Response from Hampton Inn Orlando Near Universal on Jan 31, 2024
Thank you for the positive review and please stay with us again!

8/10 Good

Sherman

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hampton Inn Orlando Near Universal on Feb 5, 2024
Thank you for your review and please stay with us again!

10/10 Excellent

Diego

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice. I enjoy all the nights.
Stayed 3 nights in Jan 2024
Response from GM on Jan 28, 2024
Dear Diego,We are thrilled to hear that you had a first-rate experience at our Hampton Inn. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us!Best,Isaac VilarimGeneral Manager

2/10 Terrible

Octavia

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Too small, congested… asked for refund hotel wasn”t wirth it
Stayed 1 night in Jan 2024
Response from GM on Jan 25, 2024
Dear Octavia, I'm sorry that you did not find us a good value and that our accommodations were not to your liking. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Isaac Vilarim, GM

10/10 Excellent

Elizabeth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to everything, staff was so helpful
Stayed 3 nights in Jan 2024
Response from GM on Jan 24, 2024
Dear Elizabeth, We are delighted that your stay was fantastic. Thank you for the privilege of hosting you and we appreciate your glowing comments regarding our central location and helpful staff. We hope you find a reason to return to our hotel soon! Best, Isaac Vilarim, GM

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from Hampton Inn Orlando Near Universal on Jan 23, 2024
Thank you for your positive review and please stay with us again!

10/10 Excellent

Devonne

Liked: Staff & service, amenities, property conditions & facilities
The lobby had an odd smell but the rooms and a eytbing else was clean and very nice.
Stayed 1 night in Jan 2024
Response from GM on Jan 21, 2024
Dear Devonne,While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time.Best,Isaac VilarimGeneral Manager

10/10 Excellent

Lorena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were treated so good. The girls at front desk were awesome. My grandson wanted to be way up. She made sure of it. We had a very clean room. The breakfast was amazing and no fee to park. Thanks
Stayed 1 night in Jan 2024
Response from GM on Jan 21, 2024
Dear Lorena,I can assure you that the pleasure of your stay at our Hampton Inn was all ours! Thank you so very much for letting our staff and other travelers know that your experience was great across the board. We appreciate your praise and look forward to your next visit.Best,Isaac VilarimGeneral Manager

8/10 Good

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like seeing the green water holding pond. It had junk in it. I don't think it is your responsibility, but it made the hotel look not as good as it really is. I don't like the barn doors on the bathrooms. That is a personal preference. We had ample towels. The one problem is the room smelled really musty.
Stayed 1 night in Jan 2024
Response from GM on Jan 21, 2024
Dear Kimberley,Your comfort is our top priority, so it's wonderful to know your stay was pleasant overall. We appreciate all your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for your review and recommendation, and we look forward to your return.Best,Isaac VilarimGeneral Manager

10/10 Excellent

Marioly

Travelled with family and small children
Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Hampton Inn Orlando Near Universal on Jan 22, 2024
Thank you for the positive review and please stay with us again!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay… Near everything.
Stayed 1 night in Jan 2024
Response from GM on Jan 18, 2024
Dear Anonymous, We appreciate your review and recommendation. I'm delighted to know you found our location to be top-notch. Please find a reason to visit us again soon. Best, Isaac Villarim General Manager

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hampton Inn Orlando Near Universal on Jan 22, 2024
Thank you for the positive review and please stay with us again!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hampton Inn Orlando Near Universal on Jan 22, 2024
Thank you for the positive review and please stay with us again!