Exterior

Reviews of Hampton Inn Orlando-International Airport

2.5 out of 5
Hampton Inn Orlando-International Airport
5767 T.G. Lee Blvd., Orlando, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 620 out of 1007 reviews" "
Rating 8 - Good. 222 out of 1007 reviews" "
Rating 6 - Okay. 79 out of 1007 reviews" "
Rating 4 - Poor. 50 out of 1007 reviews" "
Rating 2 - Terrible. 36 out of 1007 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Near restaurants
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Dear Thomas, Isn't it fantastic to have so many excellent restaurants steps away from our beautiful Hampton Inn? Thank you for your positive review and for recommending our property for a great stay in Orlando. We hope you find a reason to revisit us soon. Best, Isaac Vilarim, GM

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to restaurants
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Dear Thomas, Isn't it fantastic to have so many excellent restaurants steps away from our beautiful Hampton Inn? Thank you for your positive review and for recommending our property for a great stay in Orlando. We hope you find a reason to revisit us soon. Best, Isaac Vilarim, GM

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dorit

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and easy to access.
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Dear Dorit, Thank you for choosing Hampton Inns and taking the time to write. I’m happy to hear that our convenient location made for an enjoyable stay worthy of five stars. A return visit is always the best compliment! Best, Isaac Vilarim, GM

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Dear Chris, Our team strives to provide a great experience. We thank you for writing a review, as your feedback is helpful in continuing to obtain this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Isaac Vilarim, GM

10/10 Excellent

JANICE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an overnight stay but everything was excellent
Stayed 1 night in Apr 2024
Response from GM on Apr 21, 2024
Dear JANICE, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Isaac Vilarim, GM

6/10 Okay

Justin

Travelled with family and small children
Liked: Staff & service
AC unit barely cooled the room, the room is outdated and the beds were not comfortable.
Stayed 2 nights in Apr 2024
Response from GM on Apr 16, 2024
Dear Justin, I apologize that your experience was mediocre. I have taken note and thank you for all your valuable comments regarding your stay. We appreciate your business and hope to serve you better on a return trip. Sincerely, Suzanne Herr, GM

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very helpful.
Stayed 1 night in Apr 2024
Response from GM on Apr 16, 2024
Dear Kevin, I am glad to hear that your stay was enhanced by our wonderful staff and the helpful service they provide. Thank you for your feedback and your patronage. We hope that every time your travels bring you to the Orlando area, we will be your first choice of lodging. Best, Suzanne Herr, GM

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear Jesse, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit and found our location convenient. We appreciate your choosing us and hope to host you again. Best, Suzanne Herr, GM

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the place
Stayed 1 night in Apr 2024
Response from GM on Apr 14, 2024
Dear Jacqueline, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Suzanne Herr, GM

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 14, 2024
Dear Joyce, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Suzanne Herr, GM

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

vicky

Liked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

susan

It was a close hotel to the airport and the shuttle service was on time.
Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
Dear Susan, I'm sorry to see that your experience with us was not as positive as we would have hoped. We value your feedback and appreciate you choosing us. I assure you that we will work hard to make sure that your next visit is more enjoyable. Thank you for giving us the chance to improve. Sincerely, Suzanne Herr, GM

6/10 Okay

Jennifer

Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
Dear Jennifer, Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, Suzanne Herr, GM

10/10 Excellent

Kathleen

Stayed 1 night in Apr 2024

10/10 Excellent

Natalia Yepez

Liked: Cleanliness, amenities
NA
Stayed 1 night in Mar 2024
Response from GM on Apr 4, 2024
Dear Natalia Yepez, Fantastic! We are so happy that you had a flawless stay and we hope to welcome you back soon. Best, Suzanne Herr, GM

10/10 Excellent

Sonja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The driver for the hotel, John, went above & beyond to make this a pleasant experience for us.
Stayed 1 night in Mar 2024
Response from GM on Apr 4, 2024
Dear Sonja, We appreciate your exceedingly kind words about John. Thank you for being our valued guest and sharing your heartwarming review. It would be our pleasure to host you again in the future should you return to the area. Best, Suzanne Herr, GM

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived very early morning hours. the front desk agent was so accommodating and helpful. They had a shuttle that was quick to pick us up from the airport.
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Dear Tammy, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Suzanne Herr, GM

10/10 Excellent

Garth, Dartmouth

Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Parking was easy. Very clean and convenient area to access airport.
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Elizabeth, Offering clean accommodations and cheerful service are core goals of the staff, so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel, and please come see us again. Best, Suzanne Herr, GM

6/10 Okay

Janeen

Liked: Staff & service
The room was fine. Comfortable bed and nice bathroom. There is room for some updating and deep cleaning. The desk chair was beat up, stairs on curtains, the elevators are old, and cleaning things like buttons on the thermostat and bench in the shower.
Stayed 1 night in Mar 2024
Response from GM on Mar 31, 2024
Dear Janeen, We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Suzanne Herr, GM

8/10 Good

Matthew

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Very close to the airport with a 24 hour shuttle to the airport which was handy. Pool is not heated but was still warm enough to use at the end of March. Overall a good experience
Stayed 1 night in Mar 2024
Response from GM on Mar 31, 2024
Dear Matthew, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Suzanne Herr, GM

8/10 Good

Kim

Travelled with partner
Liked: Amenities
Conveniently located, clean, close to airport
Stayed 1 night in Mar 2024
Response from GM on Mar 31, 2024
Dear Kim, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Suzanne Herr, GM

10/10 Excellent

Juan

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It really checked all the boxes. Super nice to get picked up at the airport too.
Stayed 1 night in Mar 2024
Response from GM on Mar 30, 2024
Dear amy, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Suzanne Herr, GM

8/10 Good

Rocky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Sarah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Room was not clean, food and crumbs still on desk and furniture from previous guest, had to ask for them to clean it. Employees are kind and helpful however.
Stayed 1 night in Mar 2024
Response from GM on Mar 29, 2024
Dear Sarah, Offering exceptionally friendly service is undoubtedly one of our standards, however, so is providing spotless rooms. I sincerely apologize that we only achieved one of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in Orlando. Thank you for staying with us, and please come back soon for an improved visit. Sincerely, Suzanne Herr, GM

10/10 Excellent

Mary

Stayed 1 night in Mar 2024
Response from GM on Apr 18, 2024
Dear Mary, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Hotel Management

10/10 Excellent

Gisela

Liked: Cleanliness, staff & service, property conditions & facilities
Close to restaurants and airport. It’s not 5 stars compared to better hotels but on its category, it’s very nice
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
Dear Gisela, While you didn't feel our hotel was a perfect fit for your travels, the fact that it was still worthy of a five-star rating says a lot. Thank you for being our guest and sharing this great review. We hope to be your first choice for lodging in the area. Best, Suzanne Herr, GM

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet and close the airport.
Stayed 1 night in Mar 2024
Response from GM on Mar 27, 2024
Dear Bryan, I am glad that our convenient proximity to the airport and quiet atmosphere made for a nice stay. Thank you for being our guest and sharing this five-star rating. We look forward to welcoming you back in the future. Best, Suzanne Herr, GM

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Dear Ricardo, We humbly thank you for staying with us and recommending our hotel. We look forward to your next visit. Best, Suzanne Herr, GM

10/10 Excellent

Richard

Stayed 1 night in Mar 2024
Response from GM on Apr 7, 2024
Dear Richard, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Suzanne Herr, GM

10/10 Excellent

Lindsay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay and they offered great transportation to and from the port Canaveral
Stayed 1 night in Jan 2024
Response from GM on Mar 18, 2024
Dear Lindsay, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit and found our shuttle service convenient. We appreciate your choosing us and hope to host you again. Best, Suzanne Herr, GM

8/10 Good

JoAnne

Had a pretty good stay! Staff was very kind and helpful.
Stayed 1 night in Mar 2024
Response from GM on Mar 17, 2024
Dear JoAnne, Thank you for taking the time to rate us. It brings us joy to learn that our team's efforts contributed to making your stay a pleasant one. We appreciate your patronage and eagerly anticipate your return. Best, Suzanne Herr GM

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kate

Stayed 1 night in Mar 2024

10/10 Excellent

Pasquale, Gatineau

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from GM on Mar 17, 2024
Dear Pasquale, It is wonderful to hear that you enjoyed your stay and our convenient location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Suzanne Herr GM

10/10 Excellent

Michael

Stayed 1 night in Mar 2024

6/10 Okay

Coley

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Mar 13, 2024
Dear Coley, Your feedback is incredibly valuable to us as we're always looking for ways to improve our services and make our guests' experiences exceptional. Our team is committed to exceeding your expectations, so please don't hesitate to let us know how we can make your next stay more enjoyable. Sincerely, Suzanne Herr, GM

8/10 Good

Johanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 13, 2024
Dear Johanne, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Suzanne Herr, GM

10/10 Excellent

Robert, Franklin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Mar 13, 2024
Dear Robert, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Suzanne Herr, GM

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Meredith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet rooms, good amenities, and an airport shuttle make this hotel a good choice for travelers.
Stayed 1 night in Mar 2024
Response from GM on Mar 7, 2024
Dear Meredith, We appreciate your review. Your valuable feedback is very important and allows us to monitor our guest experience. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Suzanne Herr, GM

8/10 Good

Roberta, Winter Haven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were there for a preflight stay. Room was clean and comfortable. Denny's within walking distance was handy. they do have transportation to the airport, however we did not need it.
Stayed 1 night in Feb 2024
Response from GM on Mar 2, 2024
Dear Roberta, I'm glad that our location and clean accommodations made for a good pre-flight stay. We appreciate your choosing us and hope to host you again. Best, Suzanne Herr, GM

2/10 Terrible

Marilyn Diane

Disliked: Staff & service
My flight was delayed causing me to arrive at the hotel shortly after midnight. I found the hotel had canceled my reservation leaving me without a room. I was told if I had arrived before midnight I would have had a room but at 12:20 am there was no room. Interesting that in those few minutes at that late hour they had no rooms. The room was prepaid but since I went through a 3rd party that didn’t count. Luckily a wonderful young man from Expedia spent over an hour calling around Orlando in the middle of the night until he found me a room at another hotel. Epic failure on the part of the Hampton!
Stayed 1 night in Feb 2024
Response from GM on Feb 29, 2024
Dear Marilyn Diane, We sincerely regret your experience; we never intend to relocate any guests. Our inventory levels change by the minute due to guests extending their stays, rooms being taken out of order for maintenance, etc. and sometimes we just can't fulfill all room reservations onsite. I'm sorry we disappointed you, and I'm sure that was frustrating after a long day of travel. I appreciate you taking the time to share your review, and we hope you might consider a return in the future. Sincerely, Suzanne Herr, GM

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. Surface around the pool needs to be refinished (very rough/ hard on the feet) Otherwise, we enjoyed our stay.
Stayed 2 nights in Feb 2024
Response from GM on Feb 29, 2024
Dear Mark, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your fantastic experience and share some insight on how we can improve our offerings in the future. We appreciate your feedback and hope to welcome you back soon. Best, Suzanne Herr, GM

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. The hotel front desk staff knew what they were doing and breakfast was decent too. Pretty close to Disney and the airport which was great! Definitely would stay here again!!!
Stayed 1 night in Feb 2024
Response from GM on Feb 28, 2024
Dear Matt, As a hotelier, one of the most rewarding things to hear is when guests are happy with their stay and would return for another visit. Thank you so much for your business and your kind feedback. We enjoyed hosting you and look forward to doing so again anytime you return to the area. Best, Suzanne Herr, GM

10/10 Excellent

Pamela J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Dear Pamela J, We take great pride in being your new favorite hotel in Orlando! Thank you so much for your patronage and your feedback. We always strive for improvement, expecting your next stay to be even better. Please see us again soon. Best, Suzanne Herr, GM

10/10 Excellent

Loyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024