Dear Kevin, Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay. Your feedback is valuable, and we are addressing the cleanliness concerns with our housekeeping team to ensure this does not happen again. We also apologize for the confusion with the room change request and the maintenance visit. Please know that we are taking steps to improve based on your comments. We hope you will give us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Ashley, Thank you for your feedback and for choosing to stay with us at Extended Stay America. We appreciate your positive comments about our hotel. We strive to offer a quality experience for all our guests, and we're delighted to hear that you enjoyed your stay overall. Your satisfaction is important to us, and we hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Management

Dear Cynthia, We deeply regret to hear about the negative experience you and your family encountered during your stay. Your safety and comfort are our utmost priorities, and it's disheartening to learn about any incidents of ill-treatment. Please accept our sincerest apologies for any discomfort or inconvenience caused. We take such matters very seriously and actively address them to ensure a safe and welcoming environment for all our guests. Your feedback is invaluable, and we hope you'll reconsider and give us another chance to provide you with a much-improved experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Harry, Thank you for choosing Extended Stay America and sharing your kind remarks! We're glad to learn that our hotel met your expectations for a convenient stay. Your positive feedback means a lot to us, and we hope to welcome you back soon for another seamless experience!Sincerely,Hotel Management

Dear Billy, Thank you for sharing your review with us. We apologize if our complimentary grab-and-go breakfast fell short of your expectations. Your comments are valued and will be shared appropriately, as we always want to know what would enhance our guest experience. We continuously strive to ensure a convenient, homelike experience for every guest and hope to have the opportunity to host you again soon.Sincerely,Hotel Management

Dear Hiywote, Thank you for reviewing your stay. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. Maintaining a high level of cleanliness is our top priority, and we are dedicated to ensuring that our team pays meticulous attention to this aspect to enhance the quality of our guests' experiences in the future.Sincerely,Hotel Management

Dear Changyu, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Ivan, Thank you for your recent stay at our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Kaveh, Thank you for evaluating your stay. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will implement and experience the stay you expect and deserve. Thank you.Sincerely,Hotel Management

Dear TONI, Thank you for your recent stay at our hotel. We appreciate the time you took from your day to share your experience. We are pleased you liked our service, but we regret your concerns. We have discussed your observations with our team, and we are grateful for feedback that helps us better serve our guests. Thank you again for your comments, and we hope you will revisit and experience our hotel the way you should have during this stay.Sincerely,Hotel Management

Dear Erika, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect and regret the concerns you encountered, but we appreciate you mentioning that you were pleased with our location and service. We value hearing from our guests as this lets us know where to focus our attention to improve our guest experience. We hope to welcome you again whenever your travels bring you to the area. Sincerely,Hotel Management

Dear Jamie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear BONNIE, Thank you for choosing to stay with us. We are delighted you enjoyed our staff's hospitality and attentive service. However, we are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We deeply regret the inconvenience caused by the presence of unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you for bringing this to our attention. We value your feedback and hope for the opportunity to regain your trust with an improved experience upon your next visit.Sincerely,Hotel Management

Dear Sarah, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We apologize for any inconvenience caused by not having a variety of food options that meet your expectations. We will address this issue with our team and take corrective measures to meet our high standards. We appreciate your kind words about our staff, Felicia, and we hope you will consider giving us another opportunity to serve you better in the future. We look forward to welcoming you back soon.Sincerely,Hotel Management

Dear SelIna, We appreciate your continued loyalty to Extended Stay America and are glad to hear that you found everything clean during your recent stay. We understand your disappointment with the downsized breakfast and apologize for any inconvenience caused by the crowd in the parking lot. Please accept our apologies for the dishwasher issue; we'll ensure it's addressed promptly. Thank you for your feedback, and we hope to welcome you back soon.Sincerely,Hotel Management

Thank You

Dear SANDREA, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest.Sincerely,Hotel Management

Dear Melissa, We appreciate your feedback and apologize for any inconvenience you experienced. Guest comfort is important to us, and we will share your comments with the team to address areas of improvement. We hope to meet your expectations better in the future. Thank you for sharing your thoughts.Sincerely,Hotel Management

Dear Andrea, Thank you for choosing Extended Stay America. We're delighted you enjoyed your stay with us and appreciate your kind words about our staff and location. Our team is committed to providing a positive experience for our guests. We hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management

Thank You

Dear Jonathan, Thank you for sharing your remarks about your experience at our hotel. We are sorry for the disappointment and inconvenience caused to you. We are discussing this with our housekeeping and maintenance team to review the room and check the missed spots. Also, our front desk is available to help you; feel free to connect with them. Let us correct this for you on your next visit and regain your trust. Please feel free to reach out for any assistance.Sincerely,Hotel Management

Dear Cory, Thank you for taking the time to share your review with us. We appreciate your kind words about our staff's friendliness. While we understand your observation about the property being dated, please be assured that we continuously strive to improve our facilities. Your feedback is valuable, and we are committed to providing a positive experience for our guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely,Hotel Management

Dear Kelly, Thank you for your consistent support of Extended Stay America. Nothing pleases us more than to know we have provided everything necessary for you to have a wonderful stay. We thank you for your continued patronage over the years and sincerely appreciate your loyalty. Thank you for making us your preferred choice on every visit, and we hope to see you soon.Sincerely,Hotel Management

Dear Boning, Thank you very much for the fantastic rating of Extended Stay America and for leaving us your feedback. We will use your feedback as a guide for improvement as we always look for ways to make our guest experience the best it can be. We enjoyed having you as our guest and hope to welcome you back on your next visit to the area. Sincerely,Hotel Management

Dear Jennifer, Thank you for taking the time to review our hotel. We pride ourselves on delivering a memorable hotel experience in all aspects; therefore, we apologize for the areas where we fell short, precisely the oversight in housekeeping and the noise concerns you experienced during your stay. We take this feedback seriously and are determined to improve in these areas to ensure our guests have a wonderful experience, and we want you to know for future visits, our front desk is always available to help make your stay as comfortable as possible. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management

Dear Andres, All of us at Extended Stay America are thrilled to know you loved your time with us! Thank you for sharing your generous compliments. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Robert, Thank you for sharing your experience on your recent visit to our hotel. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting your expectations with the cleanliness factor. Our dedicated team works hard to keep the areas clean and fresh, but we will discuss this with them to review any missing spots. Further, we regret your disappointment with the breakfast menu not meeting your liking and will share the remarks with our Brand Leaders for action. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Jason, Thank you for choosing us and sharing your feedback about your stay at Extended Stay America. We are glad to know you enjoyed your stay. We aim to provide an outstanding stay for every guest. We can do better and hope you will choose us again to experience the flawless stay you deserve. It was a pleasure having you as our guest, and we look forward to seeing you again soon.Sincerely,Hotel Management

Dear Bobby, Thank you for staying with us. It is great to see your travels brought you back to see us again. It is nice to read that we met most of your expectations and you liked our excellent hospitality. However, we apologize for the issues you had with your room and amenities. We have shared your comments with our staff, and we want to thank you for this valuable feedback. We hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management

Dear Jorge, Thank you for choosing us. Please accept our apologies for your disappointment with the condition of the room. Our housekeeping team is already addressing the concern mentioned so that future guests do not have the same issue. The front desk team is always available to help and make your time with us comfortable. Please give us another chance to provide a better experience on your next visit to our city. Sincerely,Hotel Management

Dear Edwin, Thank you for staying with us. Please accept our apologies for the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We do not take these concerns lightly, especially with the cleanliness of our hotel, and will address this matter with our housekeeping associates, as providing a clean environment to our guests is our top priority. We appreciate your feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management

Dear Stephen, Thank you for choosing us. It is glad you had a pleasant time here. We appreciate you pointing out specific items you loved and areas where we can improve. We always prioritize providing attentive customer service, and we apologize for the inconvenience caused while evaluating it, as we are committed to offering better service for our guests. We look forward to welcoming you back for a seamless trip. Sincerely,Hotel Management

Dear Benjamin, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Alain, Thank you for sharing about your stay at our hotel. We are sorry for the noise issues during your visit and their impact on your comfort. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We hope you will allow us to give you a better experience on your next trip this way.Sincerely,Hotel Management