Premium bedding, in-room safe, blackout drapes, iron/ironing board

Reviews of DoubleTree by Hilton Orlando Airport

4 out of 5
DoubleTree by Hilton Orlando Airport
5555 Hazeltine National Drive, Orlando, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 788 out of 1465 reviews" "
Rating 8 - Good. 313 out of 1465 reviews" "
Rating 6 - Okay. 152 out of 1465 reviews" "
Rating 4 - Poor. 110 out of 1465 reviews" "
Rating 2 - Terrible. 102 out of 1465 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Gerardina

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The bath tub was really dirty and the shampoo pump container has someone else hair on it.
Stayed 1 night in Mar 2024

4/10 Poor

Alyson

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The staff seemed annoyed during check in. they had no milk available for the free coffee in the room only 1 tiny creamer in the room. the room smelled wet ! the balcony room is an extra charge to just be able to look into the inside of the building. not worth it ! upon check out the lady at the front desk was extremely rude. the shuttle was to arrive every 30 min due to the time we were leaving (3am) . it was 10 minutes late !!! so we asked the front desk where it was at 3:05 she said oh u must of missed it ! mean while we were outside waiting since 2:50am. I told her this and said can u call and get an update. at this point she never even made eye contact one time with me and then said I don't know but hell be here soon. so rude ! never again not even for the few hours we needed.
Stayed 1 night in Mar 2024

10/10 Excellent

Stefany

It was an amazing experience
Stayed 1 night in Mar 2024
Response from th on Mar 29, 2024
Thank you for your review and for choosing our hotel.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again.
Stayed 1 night in Mar 2024
Response from th on Mar 29, 2024
Thank you for your review and for choosing our hotel.

4/10 Poor

Lizabeth

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This place is just old and is in need of a complete renovation. Our room was musty and old, and It did not appear to be as updated as the lobby and common areas. The air conditioning did not cool the room adequately, it was more of a vent setting than true air conditioning. There was only one hand towel and two bath towels, no washcloths. There was no directory, or pen/paper in the room. The wallpaper was ripped in the bathroom, and the paint on the wall near the bed, was chipped. Our bed was made with the sheets and comforter upside down so that the tags were in our faces when sleeping. Just too many little things that didn’t make it feel up to the standard of a Hilton property. Many of the rooms had balconies overlooking the atrium, however our view was of the parking lot. I’m not sure if we received an inferior room because we booked through Expedia or not. That being said, the check in staff was incredibly accommodating and helpful. The included breakfast was delicious, and far more generous than expected! The pool area was clean, although many of the lounge chairs were broken and would only lay flat. We won’t stay here again… for the price paid we can find a much nicer stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Kathy, Friendswood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in the type of room we asked for wasn’t available. The front desk person gave us 2 dinner vouchers and a nice room with a balcony. She was really kind.
Stayed 1 night in Mar 2024
Response from th on Mar 29, 2024
Thank you for your review and for choosing our hotel.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from th on Mar 29, 2024
Thank you for your review and for choosing our hotel.

8/10 Good

Anne Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Mar 2024
Response from th on Mar 25, 2024
Thank you for your review and for choosing our hotel.

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Dec 2023
Response from th on Mar 22, 2024
Thank you for your review and for choosing our Hotel.

6/10 Okay

Benjamin

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from th on Mar 17, 2024
Thank you for your review and for choosing our hotel.

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean, and nice property. The pool cabanas were awesome! Walkable distance to restaurants and close to the airport. Highly recommend
Stayed 1 night in Mar 2024
Response from th on Mar 14, 2024
Thank you for your review and positive comments.

2/10 Terrible

Yadira

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from th on Mar 10, 2024
Thank you for your review

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from th on Mar 3, 2024
Thank you for your review and for choosing our hotel.

10/10 Excellent

Letty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So glad the restaurant was open late. Excellent service. Thank you !
Stayed 1 night in Feb 2024
Response from th on Feb 19, 2024
Thank you for your review and positive comments.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I was happy that I was allowed to check in early!
Stayed 1 night in Feb 2024
Response from th on Feb 19, 2024
Thank you for your review and positive comments..

10/10 Excellent

patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. They upgraded foe no extra charge. Bonus
Stayed 1 night in Feb 2024
Response from th on Feb 15, 2024
Thank you for your review and positive comments.

10/10 Excellent

Chris

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly
Stayed 2 nights in Dec 2023
Response from th on Feb 7, 2024
Thank you for your review and positive comment.

10/10 Excellent

Richard, Upper Chichester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 3 nights in Feb 2024
Response from th on Feb 7, 2024
Thank you for your review and positive comment.

10/10 Excellent

Stéphane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hôtel
Stayed 1 night in Feb 2024
Response from th on Feb 4, 2024
Thank you for your review and positive comment.

10/10 Excellent

James, Valley View

Travelled with family
Liked: Staff & service, property conditions & facilities
Great place that stay.
Stayed 1 night in Jan 2024
Response from th on Jan 31, 2024
Thank you for your review and positive comment.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern rooms, clean, friendly staff, valet parking, as usual.
Stayed 1 night in Jan 2024
Response from th on Jan 31, 2024
Thank you for your review and positive comments.

10/10 Excellent

Joel

Response from th on Jan 31, 2024
Thank you for your review and for choosing our hotel.

10/10 Excellent

Ann

Liked: Cleanliness, property conditions & facilities
Love it
Stayed 1 night in Dec 2023
Response from th on Jan 25, 2024
Thank you for your review and positive comment.

4/10 Poor

Susan

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
When I got to the hotel at 12am after flying all day, I was told I did not have a reservation. I showed them several text from them several days before my arrival. They said they were from Expedia, which I believe they were from Doubletree. After a long discussion and the late hour they did have a room for me at $211.00 I have never had a problem with Expedia but was unhappy that there was not a reservation for me upon arrival
Stayed 1 night in Jan 2024
Response from th on Jan 25, 2024
Thank you for your review.My sincere apologies for the inconvenience you experienced.

10/10 Excellent

Dahiana

Stayed 1 night in Jan 2024
Response from th on Jan 14, 2024
Thank you for your review and for choosing our hotel.

6/10 Okay

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
the tv stations were minimal and not easy to find info. the BAR was comfortable, decent food
Stayed 1 night in Dec 2023
Response from th on Dec 31, 2023
Thank you for your review and positive comment.

10/10 Excellent

Holly

Stayed 2 nights in Dec 2023
Response from th on Jan 1, 2024
Thank you for your review and for choosing our hotel.

10/10 Excellent

Roberta, Alpharetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from th on Jan 25, 2024
Thank you for your review and for choosing our hotel.

8/10 Good

MICHAEL, BELMONT

Travelled with family
Stayed 1 night in Dec 2023
Response from th on Dec 31, 2023
Thank you for your review and for choosing our hotel.

10/10 Excellent

Diana

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from th on Dec 31, 2023
Thank you for your review and for choosing our hotel.

2/10 Terrible

Jesse

Stayed 1 night in Dec 2023
Response from th on Dec 21, 2023
Thank you for your review.We are sorry to hear that we did not exceed your expectations. Please do not hesitate to call the hotel and share more information and we will try our best to rectify the situation.

10/10 Excellent

Duane, Red Deer

Stayed 1 night in Dec 2023
Response from th on Dec 20, 2023
Thank you for your review and for choosing our hotel.

10/10 Excellent

Jomekka

Stayed 1 night in Dec 2023
Response from th on Dec 20, 2023
Thank you for your review and for choosing our hotel.

6/10 Okay

xiu

Stayed 1 night in Dec 2023
Response from th on Dec 31, 2023
Thank you for your review and for choosing our hotel.

2/10 Terrible

Mario

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
**Profiled** My husband and I are here on a business trip and decided to stay at this double tree. At about midnight we heard someone loudly knocking at our door stating they were security asking us to open the door. My husband asked through the door what he needed. He again asked to be let in to speak with us about a noise complaint. Mind you there is no tv on, no music playing and it’s just us two with our pjs on. My husband informed him that we were not dressed to open the door. I immediately called down to the front desk to report what happened. After calling twice, Kevin at the front desk finally picked up. I let him know what happened and he rudely informed me that he sent security because of the noise that was coming from the room. First of all it’s midnight! A courtesy call should have been the 1st option. But instead my husband and I were treated as though we were being a disturbance or behaving in an inconsiderate manner with sending security to bang on the door at midnight. After I informed Kevin at the front desk that there was no tv on, no music playing and nothing happening in our room the Kevin with an elevated voice rudely snapped at me and told me the walls are thin so people can hear me talking… Talking? Really? Sounds like a bit of profiling to me. NEVER again will I patronize this double tree and I will be sure that my associates and other business partners do not either!
Stayed 2 nights in Dec 2023

10/10 Excellent

juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean
Stayed 2 nights in Dec 2023
Response from th on Dec 7, 2023
Thank you for your review and for choosing our hotel.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
very clean property. Nice Resturant with great food! The shuttle service is fabulous and runs 24 hours!
Stayed 1 night in Dec 2023
Response from th on Dec 7, 2023
Thank you for your review and positive comments. We are looking forward to having you again as a guest in our hotel.

10/10 Excellent

Patrick

Stayed 2 nights in Nov 2023
Response from th on Dec 7, 2023
Thank you for your review and for choosing our hotel.

8/10 Good

Loyus, BEDFORD

Liked: Cleanliness, staff & service, property conditions & facilities
They tried to give me a standard room when I had booked a suite. I had to call the front desk to get resolved
Stayed 1 night in Nov 2023
Response from th on Dec 1, 2023
Thank you for your review. We apologize for the inconvenience you experienced during your stay.

10/10 Excellent

James

Travelled with family
Liked: Amenities
Everything went smoothly
Stayed 1 night in Nov 2023
Response from th on Nov 30, 2023
Thank you for your review and positive comment.

10/10 Excellent

Sherie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle service is exceptional, even if just going across the street. Super friendly staff; clean and spacious. Great little smoothie shop as well.
Stayed 1 night in Nov 2023
Response from th on Nov 30, 2023
Thank you for your review and positive comments.

4/10 Poor

Khori

Travelled with partner
Disliked: Property conditions & facilities
The ac in my room was not working. They had someone come in to fix it but it still didn’t work after. After being unable to relax due to the heat I went back to the staff and they gave me a different room.
Stayed 3 nights in Nov 2023
Response from th on Nov 30, 2023
Thank you for your review.I would like to apologize for the inconvenience you experienced during your stay. Please do not hesitate to contact the hotel that we can try our best to rectify the situation.

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities
The property was a good choice close to the airport
Stayed 1 night in Nov 2023
Response from th on Nov 26, 2023
Thank you for your review and positive comments.

8/10 Good

Lorrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property but there is a strong cologne smell throughout the building. I thought at first the desk attendant was wearing too much cologne but it’s been two hours and it’s still super strong in the hallways. It would have also been nice to have been told at check in, how to get on the WiFi. It took me three calls to get that info.
Stayed 1 night in Nov 2023
Response from th on Nov 24, 2023
Thank you for your review. We apologize for the inconvenience. Hopefully there is anything we can do to make it right.

4/10 Poor

Dhiamia

Travelled with group
Disliked: Staff & service, property conditions & facilities
The room smelled awful when you entered and hair and hard nasal mucus were on either bed
Stayed 1 night in Nov 2023
Response from th on Nov 23, 2023
Thank you for your review. We apologize for the inconvenience you experienced during your stay in our hotel. Please do not hesitate to call the hotel and share more information and we will try our best to rectify the situation.

6/10 Okay

José Fernando

Travelled with family
Liked: Cleanliness, staff & service
The hotel needs some real updated all outlets in our room wasn’t working. Bathroom tub very all the don’t used bathtub any more . In general not to bad but need improvement
Stayed 1 night in Nov 2023
Response from th on Nov 20, 2023
Thank you for your review.We would like to apologize for the inconveniences you experienced during your stay.

10/10 Excellent

Benzion, Monroe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from th on Nov 20, 2023
Thak you for your review and for choosing our hotel.

10/10 Excellent

David, Guaynabo

Liked: Staff & service, amenities, property conditions & facilities
Location is good
Stayed 2 nights in Nov 2023
Response from th on Nov 17, 2023
Thank you for your review and for choosing our hotel.We are looking forward to having you again as a guest in our hotel.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from th on Nov 17, 2023
Thank you for your review. We are looking forward to having you again as a guest in our hotel.

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was nice, but I doubt I’ll stay again. Because of the price you pay for the room free parking should be part of the package, along with a breakfast. But that’s not the case, breakfast was $20 dollars a person and parking was $20 dollars a day. Nice place but very over priced.
Stayed 1 night in Nov 2023
Response from th on Nov 17, 2023
Thank you for your review and for choosing our hotel.