Façade de l’hébergement  – soirée/nuit

DoubleTree by Hilton Hotel Orlando at SeaWorld – Avis

4 out of 5
DoubleTree by Hilton Hotel Orlando at SeaWorld
10100 International Drive, Orlando, FL

Avis

7,0

Bien

Note de 10 – Excellent, d’après 3148 avis sur 8922." "
Note de 8 – Bien, d’après 1764 avis sur 8922." "
Note de 6 – Acceptable, d’après 1465 avis sur 8922." "
Note de 4 – Médiocre, d’après 1143 avis sur 8922." "
Note de 2 – Terrible, d’après 1402 avis sur 8922." "

7,2/10

Propreté

7,8/10

Service et personnel

7,4/10

Commodités

7,0/10

État et installations de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 – Bien

Charles

Points forts : Propreté, service et personnel
Séjour de 4 nuits en février 2024
Jose Colon a répondu le 3 mars 2024
Thank you for your review. Many of the guest comments on this site reference our wonderful customer service and the tremendous value our resort offers. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest.

4/10 – Médiocre

Mario

Voyage en famille avec de jeunes enfants
Points faibles : État et installations de l’hébergement
there was no wifi service, no fixing crew, and wifi was includ
Séjour de 3 nuits en décembre 2023
Jose Colon a répondu le 9 janv. 2024
Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

6/10 – Acceptable

Normand

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
J’ai été facturé deux fois,je veux parler à quelqu
Séjour de 1 nuit en décembre 2023
Jose Colon a répondu le 21 déc. 2023
Nous vous remercions pour votre avis et de nous avoir fait part de ces difficultés que vous avez rencontrées lors de votre séjour. L'équipe de direction a examiné vos commentaires et nous nous efforçons d'éviter que ces problèmes ne se reproduisent à l'avenir pour d'autres clients. Nous espérons que vous accepterez nos excuses car nous sommes désolés que vous ayez vécu cette expérience. Nous vous remercions pour vos commentaires qui ont identifié les domaines nécessitant des mesures correctives. Merci d'avoir choisi le Doubletree Resort Orlando.Joyeuses fêtes!

6/10 – Acceptable

Yannick

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Bien correct 3.5/5
Séjour de 6 nuits en novembre 2023
Jose Colon a répondu le 30 nov. 2023
Gracias por su puntuacion y su respuesta. Seguiremos trabajando arduamente con nuestro servicio y limpieza para ofrecerle una estadia placentera. Felices Fiestas!

8/10 – Bien

Jean-Sebastien

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great price value
Séjour de 3 nuits en juillet 2023
Joe Cardone a répondu le 6 août 2023
Thank you for the excellent review. We appreciate you staying with us and providing positive feedback.I hope you will come back and see us soon.Sincerely,

8/10 – Bien

Gail

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Complexe hôtelier avec beaucoup de commodité et à 10 min à pied de Seaword. Personnel courtois et sympathiques. Service de navette pour Walt Disney, Universel et Seaword .
Séjour de 4 nuits en février 2023
Joe Cardone a répondu le 20 févr. 2023
Thank you for your positive feedback.We appreciate you staying with us.

10/10 – Excellent

Valérie

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent accueil. Personnel courtois. Établissement un peu vieillot.
Séjour de 7 nuits en janvier 2023
Joe Cardone a répondu le 27 janv. 2023
Thank you!!! We are so glad you enjoyed our hotel!!Look forward to your return.Best wishes,

10/10 – Excellent

Joshua

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
5/5
Joe Cardone a répondu le 9 janv. 2023
Happy New Year!! We are so glad you enjoyed your stay with us. I appreciate your comments about the clean rooms and service.Come back and see us soon.....

8/10 – Bien

Jessica

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Moyen
Il n’y avait pas de sèche-cheveux dans la chambre, nous avons dû le demander à 3 reprises à la réception. Le petit déjeuner continental est en fait un simple fruit avec un muffin ou un croissant et un jus et une boisson chaude. Très déçue pour ce type d’établissement
Séjour de 2 nuits en juin 2022
Joe Cardone - General Manager a répondu le 22 juin 2022
Thank you for your feedback.

8/10 – Bien

Jérôme

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good deal
Séjour de 4 nuits en décembre 2021
Jc a répondu le 30 déc. 2021
Thank for your positive review. Happy New Year!!!

10/10 – Excellent

genevieve

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
le site vraiment beau et plein d'option.
Séjour de 1 nuit en décembre 2021
Jc a répondu le 30 déc. 2021
We appreciate you taking time to provide feedback. Thank for your overall positive review. Happy New Year!!!

8/10 – Bien

joel

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
L'emplacement est parfait !! La propreté des chambres est a améliorer
Séjour de 2 nuits en décembre 2021
Jc a répondu le 30 déc. 2021
We appreciate you providing us with your valuable feedback.Thank for your positive review. Happy New Year!!!

10/10 – Excellent

Marielou

Séjour de 3 nuits en novembre 2021

6/10 – Acceptable

Thérèse

Voyage de couple
Points forts : Service et personnel, commodités
Le déjeuner était bon et le choix satisfaisant.
Séjour de 1 nuit en octobre 2021
Joe Cardone - General Manager a répondu le 25 oct. 2021
We thank you for your review and for telling us about these difficulties that you encountered during your stay. The leadership team has reviewed your comments and we are working on preventing these challenges from occurring in the future for other guests. We hope you will accept our apologies as we are sorry you had these experiences. We thank you for your feedback that identified areas to take corrective actions. Thanks for choosing the Doubletree Orlando at SeaWorld

8/10 – Bien

Alex-Anne

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
The room was modern and clean. The lobby was welcoming and there are many amenities on site, like Starbucks.
Séjour de 1 nuit en août 2021
Joe Cardone - General Manager a répondu le 30 août 2021
Thank you for your positive feedback!!! We look forward to having you back soon .....

10/10 – Excellent

Joseph

Voyage de couple
Points forts : État et installations de l’hébergement
The walkways connecting everything together.
Séjour de 3 nuits en mai 2024

6/10 – Acceptable

Lindsay

Voyage en famille
Points forts : Commodités, état et installations de l’hébergement
Our room door could be accessed with out ankey card. The amenities were very nice the room needs improvements it was not what i reseved online or paid for I paid for a tower room king bed with pull out couch. I got a villa with dirty carpet.
Séjour de 2 nuits en mai 2024
Jose Colon a répondu le 26 mai 2024
Thank you for your review. I sincerely apologize that we were not a 10 during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

8/10 – Bien

Yumi

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Es muy lindo personal agradable lo único es que no tiene facilidad para estacionarse tienes que parar muy lejos parece que hay más habitaciones que puestos para estacionamiento de resto todo muy agradable
Séjour de 1 nuit en mai 2024
Jose Colon a répondu le 26 mai 2024
Muchas gracias por la excelente puntuación de nuestro resort. Estamos muy orgullosos de la limpieza de nuestra propiedad y de nuestras habitaciones. Nos gusta ir más allá para nuestros huéspedes. El clima suele ser perfecto en nuestra área, tenemos muchos juegos, comidas y bebidas especiales para toda la familia. Nuestro equipo quiere intentar hacer que tu experiencia sea especial.

10/10 – Excellent

Flavio

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Thas my favorite hotel 😘
Séjour de 1 nuit en mai 2024
Jose Colon a répondu le 26 mai 2024
Thank you so much for the excellent review/score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. We will work hard to keep you coming back!

8/10 – Bien

Paula

Voyage de couple
Points forts : État et installations de l’hébergement
Good property. Only complaint is we did not get maid service and had to ask for coffee and water each day.
Séjour de 3 nuits en mai 2024
Jose Colon a répondu le 25 mai 2024
Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

10/10 – Excellent

Jair, CORAL SPRINGS

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Jose Colon a répondu le 25 mai 2024
Thank you so much for your review and score of our resort. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond our guest expectation as part of our Doubletree culture and guest satisfaction. We appreciate you staying with us. Please come visit us again.

10/10 – Excellent

Jennifer

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice resort. Not many complaints. Only 2 things my family and I didnt like was 1. The breakfast line is extremely long. With the amount of guests that go in the morning they should have a least another lane/section for food. You have to wait in a long line to even seeve yourself. 2. If you dont park your car early then you have to literally park in the fron of the resort because there is literally no parking anywhere because of how packed it can get. Its very inconvenient especially due to the fact that you have to pay 30 per night to park. If they didnt charge for parking then i would suck it up but to pay a total of $60 to have to walk easily 10 minutes to my car stinks. Also not very handicap friendly. Only certain buildings have elevators and the buildings do not connect plus there isnt handicap parking near most of the buildings. Very inconvenient as we had a wheelchair.
Séjour de 2 nuits en mai 2024
Jose Colon a répondu le 25 mai 2024
Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

2/10 – Terrible

Alex

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Bad overall, very old, is a Motel. Nasty, smells, doesn’t feel safe at all
Séjour de 1 nuit en mai 2024
Jose a répondu le 25 mai 2024
Thank you for taking the time to share your concerns regarding your experience while visiting the Doubletree. It is clear from your review that we, regretfully, missed many opportunities to create the enjoyable vacation you anticipated. It is disheartening when we learn a guest has left here feeling unhappy. Thank you for your review.

6/10 – Acceptable

Nicholas

Points forts : Commodités, état et installations de l’hébergement
Points faibles : Service et personnel
This is a beautiful hotel with great amenities - pools, mini golf, guest laundry, nice onsite restaurants - and comfortable rooms (mine was a little dark, but at least that meant it stayed cool). The location is extremely convenient for SeaWorld, Aquatica, and Discovery Cove, all of which are walkable from the hotel - as are various restaurants and a few garage grocery stores, although in other respects the area is fairly soulless. Unfortunately some aspects of the service were poor. Although the guest info card said that housekeeping would be provided every day, I didn’t receive *any* at any point during an 8 day stay, even after asking for it specifically at the front desk. This is the main reason I can’t give a higher rating - the trash cans were overflowing by the time I checked out. The room was initially missing an ironing board. The processing of my payment was also handled badly - I was charged less than I was supposed to be and the hotel’s subsequent attempts to claim the balance registered as suspicious activity and led to my card being frozen so I couldn’t use it for other purchases until I’d had a long call with my bank! Frustrating! However, the restaurant staff were fantastic and the external areas of the hotel were beautifully clean and well run. Overall, I would recommend it - just be prepared for a few wrinkles during your stay.
Séjour de 8 nuits en mai 2024
Jose Colon a répondu le 25 mai 2024
Thank you so much for your review and score of our resort. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond our guest expectation as part of our Doubletree culture and guest satisfaction. I apologize that everything in your room was not set up correctly. We appreciate you staying with us. Please come visit us again.

10/10 – Excellent

Claudia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was good!
Séjour de 2 nuits en mai 2024
Jose Colon a répondu le 25 mai 2024
Thank you so much for the excellent score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

2/10 – Terrible

julia

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Jose Colon a répondu le 25 mai 2024
Thank you for your review. I sincerely apologize that we were not a 10 during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

8/10 – Bien

Stefano

Voyage en famille avec de jeunes enfants
Points forts : Commodités, état et installations de l’hébergement
Buena ubicacion
Séjour de 5 nuits en mai 2024
Jose Colon a répondu le 25 mai 2024
Thank you for your review. I sincerely apologize that we were not a 10 during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

2/10 – Terrible

Andriuska

Points faibles : Propreté
Séjour de 1 nuit en mai 2024
Jose Colon a répondu le 25 mai 2024
Thank you for your review. I sincerely apologize that we were not a 10 during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

10/10 – Excellent

Laura

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was great,we will stay again
Séjour de 3 nuits en mai 2024
Jose Colon a répondu le 22 mai 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

2/10 – Terrible

Sahar

Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a reservation for 5 nights we encountered multiple occurences of roaches and we finally asked for a room swap when we were woken up by 10 roaches in the bathroom and the living room at 4 am and when asked for another room not only did they give us the furthest away room they were not accommodating and did not help us bring our luggage when asked. When we asked to speak to a manager they said they wrote notes and they will call us later with an update but never reached out. We called them and not only did they not take any notes they said they would give us 3 nights for free but when checking out they changed their minds and only offered us to waieve "resort fees' despite needing to move suitcases at 4 am with no help what so ever. Very unprofessional staff, no courtesy or accommodating staff, was spoken to very rudely and brushed off by every employee. Also, we chose this hotel for the hot tub and not only was it filthy but we called 3 times to have it fixed because it was not working and no one came to fix it, we waited well over 2 hours. Would not recommend!
Séjour de 5 nuits en mai 2024
Jose Colon a répondu le 25 mai 2024
I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Your comments are helpful to better serve all guests. We thank you for sharing these challenges you experienced, and we hope you will accept our most sincere apologies for them. Our management team just reviewed your comments, and we are taking corrective actions. We apologize that you had this experience, and we appreciate that you made us aware so these issues can be resolved. On behalf of the Doubletree Orlando at SeaWorld, please accept my sincerest apologies that the Hotel did not generally meet your expectations. Once again, I would like to thank you for your review.

10/10 – Excellent

Natasha

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The cookies
Séjour de 3 nuits en mars 2024
Jose Colon a répondu le 22 mai 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

4/10 – Médiocre

Keila

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Decepcionada, el teléfono no tenía el cable, baño tapado, la caja se seguridad dañada, entre otra cosas.
Séjour de 3 nuits en mai 2024
Jose Colon a répondu le 25 mai 2024
Le agradecemos su reseña y por informarnos sobre estas dificultades que encontró durante su estadía. El equipo de liderazgo ha revisado sus comentarios y estamos trabajando para evitar que estos desafíos ocurran en el futuro para otros huéspedes. Esperamos que acepte nuestras disculpas ya que lamentamos que haya tenido estas experiencias. Le agradecemos sus comentarios que identificaron áreas para tomar acciones correctivas. Gracias por elegir el Doubletree Resort Orlando

6/10 – Acceptable

Brienne

Voyage en famille
Points faibles : État et installations de l’hébergement
Breakfast buffet was not good and cooked properly. There were limited food choices and the rooms are a bit dated.
Séjour de 3 nuits en mai 2024
Jose Colon a répondu le 25 mai 2024
We do appreciate that you took the time to share your observations about your stay and for providing information that will help to increase the level of service we provide to future guests here at the Doubletree Resort Orlando International Drive. We have already made changes to correct some of the areas you have mentioned and others are in process.

8/10 – Bien

Sebastian

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple, Voyage en groupe, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Pretty good hotel ! 👍
Séjour de 3 nuits en mai 2024
Jose Colon a répondu le 26 mai 2024
Thank you so much for your review and score of our resort. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond our guest expectation as part of our Doubletree culture and guest satisfaction. We appreciate you staying with us. Please come visit us again.

4/10 – Médiocre

Daniela

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, état et installations de l’hébergement
My roomed smelled like cigarrate smoke . Absolutely no parking space . Evertime leaving hotel to go to parks someone smoking weed out side that’s not safe for the young kids.
Séjour de 3 nuits en mai 2024
Jose Colon a répondu le 26 mai 2024
I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Your comments are helpful to better serve all guests. We thank you for sharing these challenges you experienced, and we hope you will accept our most sincere apologies for them. Our management team just reviewed your comments, and we are taking corrective actions. We apologize that you had this experience, and we appreciate that you made us aware so these issues can be resolved. On behalf of the Doubletree Orlando at SeaWorld, please accept my sincerest apologies that the Hotel did not generally meet your expectations. Once again, I would like to thank you for your review.

10/10 – Excellent

Leslie

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great
Séjour de 2 nuits en mai 2024
Jose Colon a répondu le 22 mai 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

2/10 – Terrible

Yoandy

Muy mal servicio
Séjour de 3 nuits en mai 2024
Jose Colon a répondu le 26 mai 2024
Le agradecemos su reseña y por informarnos sobre estas dificultades que encontró durante su estadía. El equipo de liderazgo ha revisado sus comentarios y estamos trabajando para evitar que estos desafíos ocurran en el futuro para otros huéspedes. Esperamos que acepte nuestras disculpas ya que lamentamos que haya tenido estas experiencias. Le agradecemos sus comentarios que identificaron áreas para tomar acciones correctivas. Gracias por elegir el Doubletree Resort Orlando

10/10 – Excellent

Victoria

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a amazing time
Séjour de 3 nuits en mai 2024
Jose Colon a répondu le 22 mai 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

2/10 – Terrible

John

Voyage d’affaires
Points faibles : Commodités
Horrible staff, hidden prices, poor accommodation for what the price entailed.
Séjour de 1 nuit en mai 2024
Jose Colon a répondu le 26 mai 2024
Thank you for taking the time to share your concerns regarding your experience while visiting the Doubletree. It is clear from your review that we, regretfully, missed many opportunities to create the enjoyable vacation you anticipated. It is disheartening when we learn a guest has left here feeling unhappy. Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. Thank you for staying with us.

6/10 – Acceptable

Syncere

Voyage d’affaires
Points forts : Service et personnel, commodités
Property was okay. Staff was helpful, amenities were nice, and the breakfast was really good. Villas a bit outdated, it looked like an old apartment/motel complex. The room was clean on arrival, but no cleaning services (trash pickup) was done during our stay. Parking was absolutely atrocious. The staff should spread out guests' rooms so we're not all packed like sardines on one side of the property, fighting for parking while the other side is a ghost town. It was incredibly frustrating after a long day of meetings having to take a 10 minute walk (no direct walkways through buildings) back to the room.
Séjour de 2 nuits en mai 2024
Jose Colon a répondu le 26 mai 2024
Thank you for your review. I sincerely apologize that we were not a 10 during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

2/10 – Terrible

Yadiel

Séjour de 1 nuit en mai 2024
Jose Colon a répondu le 25 mai 2024
Thank you for your review. I sincerely apologize that we were not a 10 during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

2/10 – Terrible

Grace

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
request house keeper, didn’t come
Séjour de 3 nuits en mai 2024

10/10 – Excellent

SANTHOSH

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice place. Parking is little bit confusing
Séjour de 1 nuit en mai 2024
Jose Colon a répondu le 22 mai 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 – Excellent

Elizabet

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I loved the breakfast
Séjour de 2 nuits en mai 2024
Jose Colon a répondu le 22 mai 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 – Excellent

Xavier

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excelente
Séjour de 2 nuits en mai 2024
Jose Colon a répondu le 22 mai 2024
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

2/10 – Terrible

Jade

Points faibles : Propreté
Séjour de 3 nuits en mai 2024
Jose Colon a répondu le 26 mai 2024
Thank you so much for your review and score of our resort. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond our guest expectation as part of our Doubletree culture and guest satisfaction. We appreciate you staying with us. Please come visit us again.

6/10 – Acceptable

ROBERTO

Points forts : État et installations de l’hébergement
Séjour de 2 nuits en mai 2024
Jose Colon a répondu le 25 mai 2024
Thank you so much for your review and score of our resort. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond our guest expectation as part of our Doubletree culture and guest satisfaction. We appreciate you staying with us. Please come visit us again.

10/10 – Excellent

Alma

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Las instalaciones son excelentes.
Séjour de 2 nuits en mai 2024
Jose Colon a répondu le 26 mai 2024
Muchas gracias por la excelente puntuación de nuestro resort. Estamos muy orgullosos de la limpieza de nuestra propiedad y de nuestras habitaciones. Nos gusta ir más allá para nuestros huéspedes. El clima suele ser perfecto en nuestra área, tenemos muchos juegos, comidas y bebidas especiales para toda la familia. Nuestro equipo quiere intentar hacer que tu experiencia sea especial.

4/10 – Médiocre

Adriel

Points faibles : Service et personnel
Séjour de 2 nuits en mai 2024
Jose Colon a répondu le 26 mai 2024
Thank you so much for your review and score of our resort. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond our guest expectation as part of our Doubletree culture and guest satisfaction. We appreciate you staying with us. Please come visit us again.

6/10 – Acceptable

Quintrell

Points forts : Service et personnel
Other than an issue with the room it wasn’t half bad
Séjour de 6 nuits en mai 2024
Jose Colon a répondu le 26 mai 2024
I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Your comments are helpful to better serve all guests. We thank you for sharing these challenges you experienced, and we hope you will accept our most sincere apologies for them. Our management team just reviewed your comments, and we are taking corrective actions. We apologize that you had this experience, and we appreciate that you made us aware so these issues can be resolved. On behalf of the Doubletree Orlando at SeaWorld, please accept my sincerest apologies that the Hotel did not generally meet your expectations. Once again, I would like to thank you for your review.