- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first night of our Thanksgiving family vacation, one of our sons out of three, had a medical emergency in his room. My daughter in law called the front desk for an ambulance. They immediately connected her to 911 and sent help to the room to assist until help arrived. They helped get her children to my other son, who was also staying in the cars suites. Then they brought my son to our room on the other side of the resort to get us to send us to the hospital to be with our other son. They went way above and beyond to help us. They put us in a cars suite right next to our daughter in law and grandkids free of charge. They texted and communicated with us daily to help anyway they could. You would have thought we were in a small bed and breakfast, not in a big Disney Resort. I can't thank them enough for all the help and concern for our son. They even extended their suite for free of charge until he was discharged from the hospital and was able to fly home. Chelsea thank you so much. We are truly thankful for all your help.