Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We are doing multimillion project remodeling at our resort and soon all our rooms will be updating with a new look. We are looking forward to your next visit with us and as always, please contact us with any special requests you might have and based on our availability we will make every effort to accommodate them. We look forward to welcome you back soon. Have a great day!

Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We truly appreciate you taking the time to provide us with your feedback regarding your stay, as it is primarily through the constructive criticism of our guests that we improve our service to the level of quality they deserve and upon which our reputation is based. On behalf of all of us here at Cypress Pointe Resort, please accept our apologies for the inconveniences you experienced during your recent stay. We continually strive to provide excellent service in all areas, and when we fail to meet the high standards expected by our guests, we share in their disappointment. It would be inappropriate for us to excuse, in any way, the lack of service you received due to the limited housekeeping services reserved for those that are staying with us 8 nights or more. Otherwise, guest do not receive any cleaning services during their stay. Any additional supplies that need to be replaced or replenished are delivered to the suite upon the guest request. I have addressed your issues with our team, and the appropriate actions have and will occur. I would, however, like to assure you that your experience is not the standard of our resort, and that every effort is being made to rectify any shortcoming which may exist. Please feel free to contact me directly if you would like discuss your stay further or if I may be of assistance in the future. Have a great day.

Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. I'm happy to read that you had a great experience at our resort and thank you for your kind feedback about the staff. We look forward to welcome you back. Have a great day!

Thank you for your feedback we greatly appreciate it. We are pleased to hear that you enjoyed your stay with us. We look forward to seeing you again soon.

Thank you for your feedback, we greatly appreciate it. We are pleased to hear that you enjoyed your stay with us. We look forward to hosting you again soon.

Thank you for taking the time to provide us with your positive feedback regarding our team! We are pleased that you enjoyed your stay and look forward to welcome you back!

Thank you for your 5 of 5 response to the survey on your recent stay at Cypress Pointe. We appreciate your time and look forward to welcoming you back again soon.

Thank you so much for your kind words! It’s an honor to be of service and nothing makes us happier than to hear how our Team Members made your stay so enjoyable, as they are truly the ones who make our resort so special! We will definitely make a point to celebrate your comments with them. We appreciate your resounding recommendation, and we look forward to making your next stay with us even better! Have a great Day!

Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. I'm happy to read that you had a great experience at our resort and thank you for your kind feedback about the staff. We look forward to welcoming you back. Have a great day!

Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. We are happy to read that you had a great experience at our resort. We look forward to welcoming you back in the near future. Have a great day!

Thank you for providing us with your valuable feedback. We’re disappointed to hear that our bathtub in your unit wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.

Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We are looking forward for your next visit and as always, please contact us with any special requests you might have and based on our availability I will make every effort to accommodate them.

Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. We are happy to read that you had a great experience at our resort. We look forward to welcoming you back in the near future. Have a great day!

Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. We are happy to read that you had a great experience at our resort. We look forward to welcoming you back in the near future. Have a great day!

Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. We are happy to read that you had a great experience at our resort. We look forward to welcoming you back in the near future. Have a great day!

Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. I sincerely apologize for the issues you encountered while staying with us, I do hope you enjoyed yourself and would come back and visit us soon. Have a great day!

Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. We are happy to read that you had a great experience at our resort. We look forward to welcoming you back in the near future. Have a great day!

Thank you for your feedback, we value it greatly! We are happy to hear you enjoyed your stay and we look forward to hosting you again soon.

Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We are looking forward for your next visit and as always, please contact us with any special requests you might have and based on our availability I will make every effort to accommodate them.

Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. We are happy to read that you had a great experience at our resort. We look forward to welcoming you back in the near future. Have a great day!

Thank you for your feedback, it is appreciated. We see you were not completely satisfied with your stay. In regards to the complimentary shuttle, It goes to four different park in the morning with multiple times as well as returns from four parks at different times. The shuttle times are determined by the third party who provides the shuttle service not by the resort. We would like to know how we could have made your stay better.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thank you so much for choosing to stay with us at Cypress Pointe! We are so glad to hear you enjoyed your stay with us and we hope to welcome you back soon!

Thank you so much for choosing to stay with us at Cypress Pointe! We are so glad to hear you enjoyed your stay with us and we hope to welcome you back soon!

Thanks for staying with us. We appreciate your feedback!

Thank you for taking the time to complete our survey regarding your most recent stay at Cypress Pointe Resort. We are looking forward for your next visit and as always, please contact us with any special requests you might have and based on our availability I will make every effort to accommodate them.

Thank you for your 5 of 5 review on your recent stay with us at Cypress Pointe Resort. We appreciate your feedback and look forward to welcoming you back again soon.

Thank you so much for choosing to stay with us at Cypress Pointe! We are glad you loved everything about your stay, and we hope you come back so we may continue making good memories!

Thank you for your feedback. We are pleased to hear you enjoyed your stay. We look forward to hosting you again soon.

Thank you for your feedback. We are pleased to hear you enjoyed your stay. Please let us know anyway we could have made your stay better. We look forward to hosting you again soon.

Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. We are happy to read that you had a great experience at our resort. We look forward to welcome you back in the near future. Have a great day!

Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. We are happy to read that you had a great experience at our resort. We look forward to welcome you back in the near future. Have a great day!

Hello Ana, we are sorry that your stay did not go as expected. By being a vacation ownership property we do things a little different than normal hotels. Even though we do not service the unit on a daily basis, our team is always willing to assist and provide you with any and all amenities you require by simply requesting for them. We welcome the opportunity to have you stay with us in the future for a more enjoyable stay.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Hello, Thank you for leaving your 3 of 5 review. We are sorry that you were unhappy here at Cypress Pointe. I did find that you were unhappy with the room type that you rented, because you were expecting a different type of room and location. Cypress Pointe does not have 1-bedroom units with Kitchens as Grande Villa does. We only have the open floor Studio or 2 Bedrooms. We did offer you a room move, an upgrade to a larger fully equipped 2 Bedroom which you did not want and then we offered to let you check out with refund of remaining nights. Besides that, Grande Villas and Cypress Pointe are very similar resorts as they were at one point 2 parts of the same resort, which is why all guests at either Resort have access to the amenities on both properties. We are happy that you were able to make a reservation to stay at Grand Villas where we see you did choose to stay in a 2 Bedroom as opposed to the 1 bedroom. We hope that in the future we are able to welcome you back to stay in one of our 2 Bedroom units at Cypress Pointe.

Thank you for your 3 of 5 review on your recent stay at Cypress Pointe Resort. We would love to hear how we could have offered you better experience. We hope to welcome you back again soon.

Hello Ms. Cruz thank you for your time leaving us your review on your recent stay at Cypress Pointe Resort. We apologize for your experience. We are a bit confused to why you had not said anything to the resort during your stay as you left us a 5 out of 5 review on the internal survey at the middle of your stay. We would have done what was needed to handle your issues while you were here. We hope this does not deter you from staying her in the future.

Thanks for staying with us. We appreciate your feedback!

Thank you for your feedback. We are happy you enjoyed your stay with us. Please let us know how we could have improved your stay with us. We look forward to welcoming you back in the future.

Thank you for leaving a review. We’re so glad you were able to visit us at Cypress Pointe. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon

We greatly appreciated your feedback. We very pleased to hear you enjoyed your stay. We do know our studios are usually best for a single guest. We would like you to know we have a two bedroom unit option with full kitchen and living room we hope you consider on your next stay. We look forward to hosting you again soon.

We greatly appreciated your feedback. We very pleased to hear you enjoyed your stay. We look forward to hosting you again soon.

Thank you for taking the time to complete our survey and giving us your feedback regarding your most recent stay at the Cypress Pointe Resort. We are happy to read that you had a great experience at our resort. We look forward to welcome you back in the near future. Have a great day!

Thank you for choosing to stay with us again! We are always excited to welcome you back and hope we are able to continue to do so. Come back and visit us soon!

Thank you for your feedback, it is greatly appreciated. We are very pleased to hear you enjoyed your stay. We look forward to hosting you again soon.