Ratings based on 1,404 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveller from PA

Should be a 2 star Hotel

Posted 28-Apr-2016
Pros: The only thing I liked about this Hotel was gym. It wasn't big, but it was adequate.
Cons: This place needs new management and employees. When your in hospitality, you need to be accommodating to your guests.
Location: Location was fine. It's Orlando. Everything you need is a short ride away. Nothing within walking distance of this Hotel.
From the start, our stay was less than "warm and cozy". Reserved a room with a king sized bed, but said they only had standard rooms with double beds available. Not a big deal, but definitely not starting out good. To top it off, they put us in a handicap room. Okay, again, not a big deal, but not what I ordered. My fiance' likes to take baths when we're on vacation but if you know anything about handicap rooms, there is no tub. The room had an unpleasant odor which made it difficult to sleep, and the air conditioning system did not work properly. We had to set the thermostat to 60 to get the temperature in the room to 68. Weird. I don't like writing reviews like this, so here's my list of reasons not to stay at this hotel: 1.) Staff was EXTREMELY unfriendly and unaccommodating. 2.) Food was horrible and overpriced. 3.) Shuttles to parks were not convenient at all. Free, yes, but not convenient. 4.) They CHARGE you more than Starbucks for a cup of coffee. The point here, they CHARGE for coffee. I've never stayed in a Hotel that charged it's guests for coffee. 5.) Internet was horrible. Kept dropping. 6.) Rooms were not clean. Literally, the maids emptied the trash and made the beds. That's it. 7.) Noisy rooms. Could hear everything in the hallways and rooms next to ours. 8.) We knew more about what was happening at the Parks than the Concierge. He tried to sell us things we couldn't use. No more room. I ran out of characters, but I have more to say!
4 out of 5
by A verified traveller from Midwest, United States

Crowne Plaza is a quality chain of hotels

Posted 21-Apr-2016
Cons: parking, $12 a day is a little high. possibly a free continental breakfast or a reduced rate for those staying multiple nights.
Location: Very close to Universal Studios (a few miles away) Disneyworld is like a 15-20 minute drive. Starbucks, Dunkin Donuts, and other places close by.
Very comfortable, quiet hotel. Even though we were directly over the entrance to the hotel we never heard any noise and had a nice view of the Orlando eye nearby. Beds were super comfortable, room was bigger than expected and had plenty of room to move around between both beds, the desk, the chairs, and the dresser with the TV. Nicely sized bathroom and the shower/tub even had a clothes line that pulled out so we could hang up our wet suits and items. Top notch hotel. Very nice pool and hot tub. Never ate at the hotel restaurants or paid the $17 fee for breakfast. Overall a very pleasant stay.
Comment from Hotel Management
25-Apr-2016 by TMason, Hotel Management
Thank you for your review and sharing your experience. It's great to know you rested well in our beds and enjoyed the peace and quiet. I am sorry you expressed concern over the parking fees. There are times throughout the year that we offer a parking package, or breakfast package, for example. When you make your plans for a future stay please visit our website to see our special offers.
5 out of 5
by A verified traveller from Thamesville Ontario Canada

Nice rooms....Beautiful common areas!

Posted 20-Apr-2016
Everyone was friendly and knowledgeable when we asked questions about our first trip to Disney World!
Comment from Hotel Management
21-Apr-2016 by TMason, Hotel Management
We have some of the most amazing staff. Thank you for recognizing them and for this wonderful 5 star review and rating. We're so glad they made the difference for you. We hope you enjoyed your first trip to Disney World and will be back again soon to enjoy everything else the Orlando area has to offer.
5 out of 5
by A verified traveller from NJ

Very nice hotel close to universal studios

Posted 11-Apr-2016
Pros: Clean and confortable
Cons: The breakfast service could be better
Location: It itveryclose to Univeral studios and Sea World
It is clean and nice hotel. It has a nice pool and an out door bar. The rooms are in good condition and good size for family of 4. We stayed mainly to visit Universal Studios and it is very close to it. I wish that had better shuttle service to the theme parks.
Comment from Hotel Management
11-Apr-2016 by TMason, Hotel Management
Thank you for this wonderful review and 5 star rating. It's great to know you and your family enjoyed your stay and our pool. We are very close to Universal and other area attractions. Although we offer a free shuttle to Universal, there are many other options too that are very cost effective. The next time you visit we'd also recommend the i-ride trolley. It takes you all up and down the International Drive area.
2 out of 5
by A verified traveller

Posted 6-Apr-2016
Pros: The one person that made our trip worthwhile at the hotel was in the inside bartender Israel! He was nice, informative and talkative.
Cons: The rooms!
Location: Great location for walking to restaurants and bars!
The room smelled like smoke even though it was smoke free. The thermostat was broken so the room was either too cold or too hot. We always had to call for our room to be cleaned. Two times, within minutes we'd have a message on our phone saying they tried to clean our room but the "Do not disturb sign" was on - It was not! When asked about changing to a different room the front desk was not accommodating because we booked on expedia. The pool was fun and clean. The seating area out side was nice. The grounds were managed well. The speakers for the pool was very dull to were you could barley hear the music. The picture of the pool that is on all sites makes the pool look a lot bigger than it really is. Its pretty small. The pool area had a tiki bar which would have been fun for the adults but 3 different bartenders were RUDE. Bartenders and servers are suppose to fun, nice and act like they like their job. Inside they have a nice restaurant and bar area. Food was good. The one person that made our trip worthwhile at the hotel was in the inside bartender Israel! He was nice, informative and talkative.
Comment from Hotel Management
10-Apr-2016 by Anthony, Hotel Management
Thank you for your review. I am truly sorry that we earned only 2 of 5 stars during your visit. I do thank you for the kind mention for Israel and at the same time sorry that you found the other bartenders to be less than friendly. We take your critique seriously and will use it to help improve our service. Thanks again.
5 out of 5
by A verified traveller

Posted 5-Apr-2016
Its a really nice hotel with a large pool and jacuzzi. Its about 5 minutes drive to the Universal Studio. The hotel provides complimentary shuttle service which you can take to the parks. There are walgreens, starbucks and Mcdonalds close by but u need a car to get to them. The hotel is awesome! Highly recommend it to people who are planning on visiting the universal studio parks
Comment from Hotel Management
6-Apr-2016 by TMason, Hotel Management
Thank you for this wonderful and informative review. It will certainly help others make a decision. We're so glad you enjoyed your stay with us and all we have to offer. Did you also enjoy some of the entertainment complex's that surround the hotel like the new Orlando 360? If not, the next time you return check it out. It's a lot of fun.
4 out of 5
by A verified traveller from caribbean

Nice hotel close to Universal Studios and parks

Posted 3-Apr-2016
Pros: Rooms were clean and big. The hotel is in great condition and comfortable. Proximity to parks is great.
Cons: AC could be quieter, noise between rooms could be reduced as you do hear quite a bit.
Location: Great access to parks and restaurants. Groceries close by.
Comfortable rooms, hotel in good condition. Good overall cleanliness. Rooms were a bit noisy as you can hear the adjoining rooms especially if the other guests are speaking loudly. AC was noisy when on but still slept well at night. There are only 2 shuttle runs to Universal in the morning and one back in the evening and a lot of guests using it so space is a challenge. It's great that it is so close to the parks so no real issues back and forth if you need to use a taxi.
Comment from Hotel Management
4-Apr-2016 by t, Hotel Management
Thank you for your review and wonderful rating. We really appreciate it. We're glad you enjoyed your stay and were impressed with the hotel. And yes, our location makes visiting the parks very easy. In addition to the free shuttle we offer, there's also the I-Ride Trolley that makes visiting all the immediate area has to offer very easy and reasonable. We hope you try that the next time you come back to visit.
4 out of 5
by A verified traveller

Posted 28-Mar-2016
It was very pleasurable experience and I would recommend it to my friends. I thought the car service from the hotel to the airport was a bit high
Comment from Hotel Management
29-Mar-2016 by TMason, Hotel Management
Thank you for this wonderful review and recommending our hotel to all your friends. We hope you'll visit again soon. We don't provide a car service from the airport but there are many to choose from. Once you're here you can walk to many shopping and entertainment outlets all around us or take the I-Ride Trolley. It's nice to have that flexibility. We're looking forward to your next visit!
4 out of 5
by A verified traveller

Close to the convention center

Posted 20-Mar-2016
This wasn't far from the convention center or other attractions. Overall a nice hotel and I would stay here again. The only thing that irritated me was we had to pay for parking in an open parking lot to the hotel.
Comment from Hotel Management
21-Mar-2016 by TMason, Hotel Management
Nick and Lisa, thank you for this great review and 4 star rating. It's great to know that you enjoyed your stay and our location. We're sorry that you were not pleased with our parking fee. Because of our location our parking lot is very popular and we must ensure it's availability to our guests and therefore do charge for the parking. However, please see our special offers for your next stay. Some offer parking, breakfast and more. Plus our app is a great resource too and will help you build your IHG Rewards. We're so glad you enjoyed your stay and are looking forward to your return!
3 out of 5
by A verified traveller

Nice hotel

Posted 20-Mar-2016
We booked this hotel specifically because it shuttled to Disney and Universal. What I didn't realize is that they only have one shuttle per day. Also, housekeeping damaged our phone charger and the desk staff was Not friendly when I asked them about it. The concierge desk only has one person working it and usually a long wait anytime you need that. Beauyiful hotel. Great pool.
Comment from Hotel Management
22-Mar-2016 by Anthony Lazzara, GM, Hotel Management
Thank you for sharing. I am sorry about your phone charger and the reaction from the desk. I appreciate your critique and will use your comments to share with our team in the effort of improving our service delivery.