Ratings based on 1,463 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromNY

Good location, Need to mention affordable shuttle

Posted 6-Dec-2016
Airport Mears shuttle much for affordable than Cab 33 return, Cab 90 return needs to be mentioned on Site, Nice facilities, rooms spacious yet need an update
Comment from Hotel Management
7-Dec-2016 by TMason, Hotel Management
Thank you for sharing this great review. We're glad you enjoyed your stay and hope you'll visit with us again. Our rooms are due to be renovated next and should make a huge difference. With regards to airport transfers, there is always a number of options available to our guests and pricing varies. If you want to call before arrival they can provide you with some resources to find what best fits your needs.
5out of 5
by A verified traveller fromUS

nice to stay

Posted 2-Dec-2016
Visiting disney with my kid. A little bit far from Disney but I think it's ok. Easy parking with affordable charging. Convenient restaurants to choose.
Comment from Hotel Management
4-Dec-2016 by TMason, Hotel Management
Thank you for sharing this great review. We're so glad you enjoyed your stay and do hope you'll come back soon. Next summer Universal Orlando is opening Volcano Bay, a new water park. That should be a lot of fun for you and your family.
4out of 5
by A verified traveller

Great!

Posted 1-Dec-2016
Nice hotel close to universal. Good size rooms. Water faucet in tub leaking but didn't bother us
Comment from Hotel Management
2-Dec-2016 by TMason, Hotel Management
Thank you for this wonderful review. We're so glad you enjoyed your experience and hope you'll visit with us again soon.
5out of 5
by A verified traveller

Muy buen hotel, amplias habitaciones y muy cómodas

Posted 29-Nov-2016
Una excelente estancia, excelente ubicación cerca de Millenia, de Universal, y practicamente de International drive, el hotel es muy amplio bonito , y súper cómodo. Quizá el único incoveniente es la tarifa de estacionamiento diaria de 14 dlls pero aún así vale la pena.
Comment from Hotel Management
1-Dec-2016 by TMason, Hotel Management
Thank you. We really appreciate this wonderful review. It's wonderful to know how much you enjoyed your stay with us. We do hope you'll visit with us again soon and maybe take advantage of some of our packages. We have a wonderful shopping package that includes transportation and fantastic perks. You can learn more about it on our website. We're looking forward to seeing you next time!
5out of 5
by A verified traveller fromUS

Comfortable time!!!

Posted 23-Nov-2016
Pros: The staff and my room was cleaned and comfortable.
Cons: Shuttle times to the parks and pick up from the air port.
Location: close to nearby things and restaurants
I enjoyed my stay and the staff was very helpful. Thanks concierge desk. What would I change? The hotel needs to change the times they have scheduled going to the theme parks. Only two times for pickup and departure can be hard. In this current time, I would expect more I would stay again. It was close to a number of things.
Comment from Hotel Management
23-Nov-2016 by TMason, Hotel Management
Thank you for this fantastic review and rating. It's wonderful to know that you enjoyed your experience here at the hotel. We welcome your thoughts regarding our shuttle transfers too and will share those with management. We're looking forward to your next trip. Before you arrive please download our app and you'll receive special offers to use during your stay.
5out of 5
by A verified traveller fromRiviera Beach, FL

Beautiful Hotel

Posted 22-Nov-2016
Pros: Cleanliness and Hospitality
Cons: Improve the Wi-Fi range
Beautiful hotel, great staff, close for great shopping and awesome prices. I will definitely be recommending Crown Plaza Orlando Universal to friends and family!!!!!!
Comment from Hotel Management
22-Nov-2016 by TMason, Hotel Management
Thank you so much for this wonderful review. We're so glad you enjoyed your stay. It's great to know you also took advantage of our location. Did you know we have a great shopping package that includes a American Express shopping card? You can learn more and reserve it for your next stay on our website. We're looking forward to seeing you again!
4out of 5
by A verified traveller fromUS

Nice hotel for day time relaxers

Posted 21-Nov-2016
Pros: very clean and beautiful, good location, free shuttle to parks
Cons: offer shuttle to airport and friendlier staff, maybe keep the tiki bar open as late as the pool/hot tub
Location: Disney, universal, etc
The hotel is very nice and clean. Some of the staff was less pleasant and helpful than others, but overall OK. The hot tub and pool are open until 11, but the Tiki Bar at the pool closes at 9, so that stunk since we were out all day and didn't get to enjoy the pool until around 9 o'clock. They have a free shuttle to the parks but everything else at the hotel is pretty expensive (breakfast, etc).
Comment from Hotel Management
24-Nov-2016 by TMason, Hotel Management
Thank you for sharing your experience and for this review. We really appreciate it. We do hope you'll return when you visit Orlando next. Before you do, please download our app. You'll receive special offers to use at the hotel and restaurant.
1out of 5
by A verified traveller fromkey biscayne, FL

Extremeely noisy hotel

Posted 20-Nov-2016
Extremely noisy room on very busy street with lots of traffic; very dirty windows; elevator not working; very noisy AC unit
5out of 5
by A verified traveller

Very clean and updated

Posted 1-Nov-2016
I personally had a great experience I think it's one of the best hotels for the price and the beds are very comfortable as well as the pillows and the hotel was very clean
Comment from Hotel Management
2-Nov-2016 by TMason, Hotel Management
Thank you for this wonderful review! We're so glad you enjoyed your stay and the beds, specifically. Soon, our rooms will receive a complete renovation but the bed quality will remain the same. We hope you'll return to experience that!
4out of 5
by A verified traveller frommelbourne,fl

Good night sleep

Posted 3-Oct-2016
Good hotel, booked on expedia, called the next to confirm the reservation. Was told the standard room i reserved Was all booked. so they upgraded me to a Junior suite. Cant complian! No hassels.
Comment from Hotel Management
5-Oct-2016 by TMason, Hotel Management
Kenny, we're so glad you enjoyed your stay and the upgraded room. We hope you'll come back again. Before you do, please download our app and you'll receive special incentives like additional IHG rewards or offers for the bar, for example. Thank you very much for sharing this wonderful review!