Ratings based on 1,442 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller fromga


Posted 23-Aug-2016
Not good . nothing open after10pm Feels like a motel not hotel+÷=% €£¥₩¥£*^/! $@×=_£¥₩₩*&^/! $$#&£¥£_=×$/&¥¥€/###! $×@×÷%/%/_££^"! $^*¥?&;:":*(;;;
4out of 5
by A verified traveller

Posted 23-Aug-2016
Overall - great location, friendly staff, got place to stay However - the hotel room was dated - need to be upgraded especially the bathrooms. Also - a good lower cost break fast option would serve its customers good.
Comment from Hotel Management
24-Aug-2016 by TMason, Hotel Management
Thank you for your wonderful review. We really appreciate you taking the time and are glad to know you enjoyed the location and staff. You'll also be happy to know our rooms are next in our renovation. They will be completely new once that's done. We do hope you'll visit again once that's done.
2out of 5
by A verified traveller fromMiami

Not happy at all!!!

Posted 13-Aug-2016
Pros: The room was not that bad
Cons: The staff need more training,and the supervisor need to correct the problem if that's what they tell the customer
Location: The location was great
The check in process was very long only one person was checking everyone in at checking time. They over charge me on my credit card, and once I explain it to them they placed at another hold on my account. It was only suppose to be $100 but it added up to $240 dollars that I'm still waiting on. I spoke with a supervisor name Williams who just said I'm sorry,but again he didn't correct the problem.
Comment from Hotel Management
16-Aug-2016 by Anthony, Hotel Management
Dear Nicole, My sincerest apologies for any error that occurred. Please reach out to us if the correction has not yet taken place. We will follow up with any corrective action necessary. Thank you for reaching out.
4out of 5
by A verified traveller fromCoesfeld

Zentral gelegenes Stadthotel.

Posted 11-Aug-2016
Hotel liegt fussläufig zum International Dr. Frühstück für amerikanische Verhältnisse sehr gut. Gebrühter Kaffee, Wurst und frisch zubereitetes Omelett... Zimmer sauber, aber in die Jahre gekommen. Betten eher zu weich. Schlafcouch aufgrund der durchdrückenden Federn nicht wirklich nutzbar, daher war die Junior-Suite für drei Leute zu klein (Bett nur 1,40 breit). Fitnessraum gepflegt und funktionsfähig.
Comment from Hotel Management
12-Aug-2016 by TMason, Hotel Management
Thank you for this wonderful 4 star rating and review and for choosing to stay with us during your visit to Orlando. We're so glad you enjoyed our location, service and breakfast. But we deeply apologize for the uncomfortable bed. Our beds receive high marks so we must be aware of this in order to fix it. Thank you. We are continuing with our renovations and the next phase includes the rooms. Not only with the bed be improved but all the furnishings, floors, walls and bathrooms will be updated. We're very excited and hope you'll visit with us again once that's done.
2out of 5
by A verified traveller

Surprise at checkout

Posted 5-Aug-2016
I was taking a continuing ed course at Crowne Plaza Universal, and stayed for 1 night, taking the class the following day. When I checked out, I was informed I still owed $12.00. I was told that if you pay for a room, you pay for parking; however, the others in the class received free parking for an entire day! The room was expensive and I was shocked that this wasn't included in the price of the room! I rated the hotel on my class paperwork as poor and to never hold any classes there again.
4out of 5
by A verified traveller

Very good value and perfect for Universal

Posted 2-Aug-2016
Pros: The rates particularly brought a smile to my face.
Location: Excellent location for Universal - $12 taxi ride.
We were very pleasantly surprised. Yes, the hotel has probably seen better days but it is, after all, a theme-park sleeping place not a five-star destination hotel. The Management were extremely helpful and most the staff were too. The rooms are fine, beds comfortable and facilities more than adequate. Would we stay there again - yes, especially for value.
Comment from Hotel Management
4-Aug-2016 by TFMason, Hotel Management
Thank you for this great review and rating. We're so glad you enjoyed your stay. I think you'll be very impressed when you stay next. Our rooms are scheduled to be renovated and will surely make for an outstanding experience.
4out of 5
by A verified traveller

nice hotel

Posted 25-Jul-2016
Overall we had a great stay. Hotel and room was clean and the staff was accommodating. The only cons were the tiki bar by the pool closing too early and having to pay $12/day for parking. Though I knew of this fee ahead of time, it still angered me to pay to park after we already paid to stay at the hotel.
Comment from Hotel Management
25-Jul-2016 by TMason, Hotel Management
Thank you for this great review. We're so glad to hear how much you enjoyed your stay. We do offer a parking package that may help with your future plans. Please visit our website to learn more about it. When you do return our rooms should be all new too!
2out of 5
by A verified traveller fromorlando fl

Very disappointing

Posted 18-Jul-2016
Pros: Staff was ok very helpful
first room was not what I ask the extra beds makes a lot of NOISE you could not even move because you will wake up every one in the room, second all around hotel was very dirty and the pool OMG nasty pool you see buggers all around nastiest pool.
Comment from Hotel Management
20-Jul-2016 by Anthony, Hotel Management
Thank you for your feedback. I am very sorry that your experience did not live up to your expectations. Although our pool is cleaned each morning by a professional pool service we will certainly step up the frequency in maintaining the area. I appreciate your comments and hope you will give us a second chance to serve you.
5out of 5
by A verified traveller

clean and nice

Posted 11-Jul-2016
Pros: it was clean and quiet
Location: easy to drive to restaurants
the whole family enjoyed the vacation which was near the hotel
Comment from Hotel Management
12-Jul-2016 by TMason, Hotel Management
Thank you for this great review. We really appreciate you taking the time share it and are so glad you enjoyed you and your family enjoyed it. We hope you'll come back again next year! We'll be renovating the rooms so your experience will be even better!
4out of 5
by A verified traveller

Posted 6-Jul-2016
I enjoyed the stay at Crowne plaza....I'll love to say there again. THE room hadesign a good view. ...................
Comment from Hotel Management
7-Jul-2016 by TMason, Hotel Management
Thank you for this fantastic review. We do hope you'll stay with us again. We will be renovating the rooms in the near future. So it may be that you have an even better experience.