Ratings based on 513 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller fromIndianapolis

Great public areas, but cheap lighting in rooms

Posted 24-Jan-2017
Pros: I liked the public areas and how comfy the bed was.
Cons: The lighting in the bathrooms and halls.
Location: It's just a few minutes walk away from a Starbucks, Giordano's, Cooper's Hawk, McDonalds, and several other restaurants.
The outside of the hotel was impressive and the main lobby, outdoor courtyard, and first floor lounge areas lived up to that high standard and were beautiful. The staff were friendly and courteous. I enjoyed sitting out in the courtyard on a cool night next to the fire. The beds were very comfy. What really disappointed me the most were the light bulbs used in the rooms and halls. When the bathroom lights were on, I could hear them buzz from the bed, which was on the other side of the room. Yes, this is a small annoyance, but it cheapened the experience. I said something to the woman at the front desk, and she had somebody take a look at it, but there was no improvement. That and the slow internet annoyed me.
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent Hotel

Posted 21-Jan-2017
Clean, updated and great location. Restaurant and bar was very good. Free shuttle service very convenient. Clean, updated and great location. Restaurant and bar was very good. Free shuttle service very convenient.
Comment from Hotel Management
22-Jan-2017 by TMason, Hotel Management
Thank you for choosing to stay with us and for sharing this wonderful review and rating. We're so glad you enjoyed your stay with us. When you're making your plans to come back we hope you choose to stay with us again. And please dowload our app. You'll receive notifications for daily dining specials and more.
5out of 5
Recommended
for Everyone
by A verified traveller

Remarkable customer service

Posted 8-Jan-2017
So many choices in Orlando but this was perfect for a short trip. Great location and very customer service oriented.
Comment from Hotel Management
9-Jan-2017 by TMason, Hotel Management
Thank you for this wonderful review and 5 star rating. There are many hotel's to choose from in Orlando and we're so glad you chose ours. Please come back the next time you're in Orlando. Visit our website to make your reservations. You may find the perfect package for your visit, like our attractions package that includes passes to some of the parks.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Dec-2016
excellent stay, highly recommended, pay for parking is a little unfair, but the rest good
Comment from Hotel Management
30-Dec-2016 by TMason, Hotel Management
Thank you for sharing this outstanding review and 5 star rating. It means a lot to know you enjoyed your stay. We also appreciate your feedback regarding our parking. We do not include a fee for parking in our room rates because not everyone has a car as we provide free transportation to the area attractions. Therefore, those who do drive will be charged for parking. Due to our location, our parking lot is very popular. If you would like you can arrange to have the parking taken care of in advance next time. We have a great parking package on our website.
2out of 5
by A verified traveller

Would not stay here again.

Posted 9-Dec-2016
The carpet was wet from water leaking from the ice machine next door. The bathroom had paint peeling from the walls. I called room service at 11:30pm to order from the late night menu only to find out they don't serve late night meals. Why have it in the menu!
4out of 5
Recommended
for Everyone
by A verified traveller fromNY

Good location, Need to mention affordable shuttle

Posted 6-Dec-2016
Airport Mears shuttle much for affordable than Cab 33 return, Cab 90 return needs to be mentioned on Site, Nice facilities, rooms spacious yet need an update
Comment from Hotel Management
7-Dec-2016 by TMason, Hotel Management
Thank you for sharing this great review. We're glad you enjoyed your stay and hope you'll visit with us again. Our rooms are due to be renovated next and should make a huge difference. With regards to airport transfers, there is always a number of options available to our guests and pricing varies. If you want to call before arrival they can provide you with some resources to find what best fits your needs.
5out of 5
Recommended
for Everyone
by A verified traveller fromUS

nice to stay

Posted 2-Dec-2016
Visiting disney with my kid. A little bit far from Disney but I think it's ok. Easy parking with affordable charging. Convenient restaurants to choose.
Comment from Hotel Management
4-Dec-2016 by TMason, Hotel Management
Thank you for sharing this great review. We're so glad you enjoyed your stay and do hope you'll come back soon. Next summer Universal Orlando is opening Volcano Bay, a new water park. That should be a lot of fun for you and your family.
4out of 5
Recommended
for Everyone
by A verified traveller

Great!

Posted 1-Dec-2016
Nice hotel close to universal. Good size rooms. Water faucet in tub leaking but didn't bother us
Comment from Hotel Management
2-Dec-2016 by TMason, Hotel Management
Thank you for this wonderful review. We're so glad you enjoyed your experience and hope you'll visit with us again soon.
5out of 5
Recommended
for Everyone
by A verified traveller

Muy buen hotel, amplias habitaciones y muy cómodas

Posted 29-Nov-2016
Una excelente estancia, excelente ubicación cerca de Millenia, de Universal, y practicamente de International drive, el hotel es muy amplio bonito , y súper cómodo. Quizá el único incoveniente es la tarifa de estacionamiento diaria de 14 dlls pero aún así vale la pena.
Comment from Hotel Management
1-Dec-2016 by TMason, Hotel Management
Thank you. We really appreciate this wonderful review. It's wonderful to know how much you enjoyed your stay with us. We do hope you'll visit with us again soon and maybe take advantage of some of our packages. We have a wonderful shopping package that includes transportation and fantastic perks. You can learn more about it on our website. We're looking forward to seeing you next time!
5out of 5
Recommended
for Everyone
by A verified traveller fromUS

Comfortable time!!!

Posted 23-Nov-2016
Pros: The staff and my room was cleaned and comfortable.
Cons: Shuttle times to the parks and pick up from the air port.
Location: close to nearby things and restaurants
I enjoyed my stay and the staff was very helpful. Thanks concierge desk. What would I change? The hotel needs to change the times they have scheduled going to the theme parks. Only two times for pickup and departure can be hard. In this current time, I would expect more I would stay again. It was close to a number of things.
Comment from Hotel Management
23-Nov-2016 by TMason, Hotel Management
Thank you for this fantastic review and rating. It's wonderful to know that you enjoyed your experience here at the hotel. We welcome your thoughts regarding our shuttle transfers too and will share those with management. We're looking forward to your next trip. Before you arrive please download our app and you'll receive special offers to use during your stay.