Ratings based on 1,366 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from NY

close to universal

Posted 8-Feb-2016
Pros: quiet, location, free park shuttle, clean
Location: 5 min walk to international dr with many options for breakfast and dinner, 24 hour walgreens
the hotel offers a free shuttle to disney and universal, which was great! we stayed 9 nights and had only 1 issue - id say our 7th day the AC wasnt blowing cool air so we called and a staff member was at our door within 5 minutes and fixed the issue and we had no other problems with the AC, our room was at the end of the hall so it was very quiet. pool was a little chilly but then u can just hop in the hot tub! our room was clean and spacious (king bed), staff was very helpful with everything u can get park tickets there if u havent already purchased them, they have a nice buffet breakfast for a reasonable price in my opinion. we would def stay here again
Comment from Hotel Management
10-Feb-2016 by TMason, Hotel Management
Thank you for taking the time to share this fantastic 5 star review. It sounds as though you had a fantastic time and were able to enjoy everything that surrounds the hotel. These details really help others make informed decisions. We're so pleased you enjoyed your stay, the facilities and the service our staff provided. We hope you'll be back again soon!
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to all attractions.

Posted 1-Feb-2016
Pros: It was very clean and the interior was very nice.
Cons: Listening to the guests when they are telling that they did not get what they asked for.
Location: Very convenient close to Universal, Disney and other attractions.
When we arrived could not get into room the lock was broken. the room we booked was with a king sized bed we were in a room with 2 queen sized beds. W e were moved to another room with 2 queen sized beds nobody was listening to us. The breakfast was cold, threw it in the microwave and still was not hot. The shuttle was always late.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Jan-2016
Pros: Location, was good it was real close to many restaurants.
Cons: Parking is at a premium, more people at the check-in counter.
Location: Giordano's Italian restaurant is right next door and their food, pizza was absolutely fabulous.
Overall we enjoyed our stay, downside was at check-in they claimed that there was a glitch and they couldn't find our reservation we made with Expedia.
Comment from Hotel Management
31-Jan-2016 by TMason, Hotel Management
Thank you for sharing this great review. We're glad you enjoyed your stay but do want to apologize for the delay in checking you in. It seems as though they were able to work around the glitch. I hope it didn't take too long. Please come back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice location

Posted 22-Jan-2016
Very comfortable. Easy you get to places. Parking lot sometimes full at night but they allowed us to use valet at no charge.
Comment from Hotel Management
23-Jan-2016 by TMason, Hotel Management
Thank you for this wonderful 5 star review. It's great to know how you enjoyed the comfort of the hotel and it's location. I'm also pleased to hear how the valet helped with your parking. Thanks again! We hope to see you soon.
3 out of 5
Recommended
for Everyone
by A verified traveller from boston

Good for the money

Posted 22-Jan-2016
The hotel is in a great location close to everything short drive if you do need to take an uber anywhere the parking is plentiful in January so I'm not sure why they need to charge us, but I guess that's just their policy luckily the front desk agent was nice enough to give us a discounted fee For parking. The room was pretty terrible a standard hotel room but there was a stain on the floor in between both of the beds the head boards needed to be wiped down there was a platter of ketchup or something on the wall and the overall condition was just poor I also didn't like the fact that there are no balconies but that was just something I missed when booking I also didn't like the lingering police and security presence every time I walked through the front door.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Jan-2016
Amazing and comfortable beds. It's perfectly located.
Comment from Hotel Management
13-Jan-2016 by TMason, Hotel Management
Thank you for this wonderful 5 star review! It's great to know how much you enjoyed our hotel, beds and location! We're so glad you were able to rest well and are very grateful for this review.
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Ontario

Posted 4-Jan-2016
Pros: The staff went out of their way to make the stay a great one. Also the shuttle buses to and from Disney and Universal helped make the stay great.
Cons: Replace the air conditioner. It was very loud so we had to turn it off at night.
Location: It was very close to Universal Studios and to restaurants and stores. Felt very safe.
The staff went out of their way to make the stay a great one. The air conditioner in the room was loud. Had to turn it off at night. The couch bed was uncomfortable. The facility was beautiful. The swimming pool was heated.
Comment from Hotel Management
5-Jan-2016 by TMason, Hotel Management
Thank you for this wonderful 4 star review. We're so glad you enjoyed the hotel and our team. We will certainly discuss the air conditioner. We hope you'll come back and stay with us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from Indianapolis

Nice hotel close to a lot of restaurants

Posted 2-Jan-2016
Pros: Quiet and clean room. Location.
Location: Near to international drive where most of the restaurants locate.
This hotel is good. Rooms are quiet and clean. Breakfast is good.
Comment from Hotel Management
4-Jan-2016 by TMason, Hotel Management
Charlotte, thank you for this wonderful 5 star review. We're so glad you enjoyed your stay and all your experiences with us. We hope you'll visit with us again soon!
3 out of 5
by A verified traveller from Kansas City

Near Universal Studios and International Drive

Posted 31-Dec-2015
Pros: Located near Universal Studios and I-4 (most direct route to Disney World). The best feature - a Giordano’s Pizza within walking distance.
Location: Universal Studios is just s short drive. Lots of shopping and dinning on International Drive
The hotel has an upscale, perhaps even a little gaudy and artificially pretentious feel. The rooms and public areas are clean and well maintained. Perhaps because of the convenient location, the roads around the hotel are very contested, making it hard to get in and out of the parking. Parking is the other issue - there is not much, and what there is, costs $12 a night. There were 2 private events at the hotel the night we checked in, and the parking was over-full with abandoned cars blocking empty parking spots, and other cars which could not get out - a perfect nightmare. Finally, the hotel seems to be the location the chain uses to lure people to Orlando for their time-share presentation - "Stay 3 nights in Orlando for free if you attend a 45 minute presentation." If you are into timeshares, great! We are not. If we ever visit Orlando again, we will choose a different hotel.
Comment from Hotel Management
5-Jan-2016 by alazzara@cporlando.com, Hotel Management
Thank you for sharing. I appreciate that you have taken the time to critique your recent visit with us. It is true that during this time of year, the busiest week in the Orlando area, that traffic can be challenging. We also were informed that the event on property during your visit would not have the volume of cars which resulted in the congested conditions. I am happy that this is a very infrequent occurrence. You will also find time share sales presence in many hotels in the Orlando area and of course there is no obligation from our guests to participate. I again thank you for your comments and hope you have a wonderful New Years.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel near In'l Dr

Posted 5-Dec-2015
Excelent hote, near to everything in the Orlando areal, will stay here again!
Comment from Hotel Management
6-Dec-2015 by TMason, Hotel Management
Thank you for this outstanding 5 star rating. We really appreciate that you shared this and hope you'll come back again soon!