Outdoor pool, sun loungers

Reviews of Crowne Plaza Orlando - Lake Buena Vista , an IHG Hotel

4 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 326 out of 1001 reviews" "
Rating 8 - Good. 263 out of 1001 reviews" "
Rating 6 - Okay. 164 out of 1001 reviews" "
Rating 4 - Poor. 122 out of 1001 reviews" "
Rating 2 - Terrible. 126 out of 1001 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Bernard

Travelled with family
It was ok. I’ve stayed at nicer hotels for less $$. Read the fine print before booking. Hidden fees. Trail mix was all over the floor in my room between AC and bed. Probably there for a while.
Stayed 2 nights in May 2024

10/10 Excellent

Raquel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was out second stay. We stayed in March and now in may. Very convenient and close to Disney which we needed, free parking, which is always a plus. very clean (I have very high standards) very reasonably priced, plus a balcony! many places to eat around! all around great place, can’t beat it. Will stay again.
Stayed 1 night in May 2024
Response from Nash on May 28, 2024
Thank you for choosing us again for your stay, Raquel! We're delighted to hear you enjoyed our convenient location, free parking, and clean rooms. It's wonderful to know our proximity to Disney and nearby dining options made your visit even better. We look forward to welcoming you back soon!- The Staff at Crowne Plaza Orlando Lake Buena Vista

2/10 Terrible

ana

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom not clean, dogs barking all night. Left after first night due to all mentioned and smell of mj in hallways. Do not recommend.
Stayed 2 nights in May 2024
Response from Nash on May 28, 2024
Hi Ana! We apologize for the inconveniences you experienced during your stay. Your feedback is valuable to us, and we regret that we fell short of expectations. We will address these issues promptly to improve our services. Thank you for bringing this to our attention.- The Staff at Crowne Plaza Orlando Lake Buena Vista

10/10 Excellent

Paloma, Lawrenceville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Communication through text was so simple and easy and effective
Stayed 3 nights in May 2024
Response from Nash on May 27, 2024
Thank you for your feedback, Paloma! We're thrilled to hear that our text communication was simple, easy, and effective for you. We strive to make your experience as seamless as possible. Looking forward to your next stay!- The Staff at Crowne Plaza Orlando Lake Buena Vista

8/10 Good

Edeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Nash on May 28, 2024
Thank you for your 4-star rating, Edeline! We appreciate your feedback and are glad to hear you had a positive experience during your stay at our hotel. If there's anything specific you feel we could improve upon to earn that extra star next time, please don't hesitate to let us know. We're committed to providing the best possible experience for all our guests.- The Staff at Crowne Plaza Orlando Lake Buena Vista

8/10 Good

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Nash on May 24, 2024
Thank you for your 4-star rating, Abraham! We appreciate your feedback and are pleased to hear you enjoyed your stay. If there are any specific areas where we can improve to earn that extra star, please let us know. We're dedicated to providing the best possible experience for all our guests.- The Staff at Crowne Plaza Orlando Lake Buena Vista

10/10 Excellent

Bertalenica

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation
Stayed 1 night in May 2024
Response from Gabby on May 20, 2024
Thank you for sharing your feedback about your stay with us. Your positive comments will be shared with our staff to motivate them to continue providing excellent service. We hope you choose to stay with us again if you visit Orlando in the future. We look forward to welcoming you back!

2/10 Terrible

Mishala

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible. I booked my room WEEKS in advance and they have it to someone else claiming that Expedia called and canceled my reservation.
Stayed 3 nights in Mar 2024
Response from Nash on May 20, 2024
We’re deeply sorry to hear about the inconvenience you experienced with your reservation. We take your feedback seriously, and we want to better understand what happened. Someone from our team will be reaching out to you to make things right.- The Staff at Crowne Plaza Orlando Lake Buena Vista

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and clean room! Loved the Balcony, parking was very easy. Only con was hotel did not have guest laundry. They did say that we could drop off at night for dry cleaning and pickup in the morning as laundry staff had already left for the day but unfortunately our flight left early so no time. Staff was friendly.
Stayed 2 nights in May 2024
Response from Gabby on May 20, 2024
It is wonderful to know that you had an excellent experience with us. Thank you so much for your kind words about our lovely accommodations and great location. Your feedback regarding the microwave will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon.

10/10 Excellent

Danielle A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and quiet. The staff was helpful and friendly. The pool with the little watersides was great. It was an easy area to walk around and you can get to any of the parks within just a few minutes. It was exactly what we needed, and very affordable.
Stayed 4 nights in Mar 2024
Response from Gabby on May 20, 2024
It is wonderful to know that you had an excellent experience with us. Thank you so much for your kind words about our lovely accommodations and great location. Your feedback regarding the microwave will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you return soon.

8/10 Good

Aleshia

Travelled with family
Liked: Cleanliness, staff & service, amenities
The King room was a great size but the bed was hard and very uncomfortable. Our toilet also ran for 20 minutes after every flush.
Stayed 2 nights in May 2024
Response from Nash on May 13, 2024
Thank you for your review, Aleshia! We're glad you appreciated the spaciousness of our King room, but we apologize for the discomfort you experienced with the bed and the issue with the toilet. We'll address these concerns promptly to ensure a more comfortable stay for future guests.- The Staff at Orlando - Lake Buena Vista

8/10 Good

Claudia Fehribach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place, very clean and it appear to have been updated recently. The only downside, they don’t have microwave on the rooms or downstairs by the food market. The pool area needs updates urgently. But overall it was good for the price.
Stayed 2 nights in May 2024
Response from Nash on May 13, 2024
Thanks for the feedback, Claudia! We're thrilled you found our place clean and updated. We'll definitely take your comments about the microwave and pool area into consideration for future improvements. We hope to welcome you back soon!- The Staff at Orlando - Lake Buena Vista

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 4 nights in May 2024
Response from Nash on May 13, 2024
Hi Melissa! Glad you found the location great! If there's anything else we can do to enhance your stay, just let us know.- The Staff at Orlando - Lake Buena Vista

4/10 Poor

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing everyone from the front to security and maintenance! However our television did not work for a day in a half, poop in the pool, restaurant opens and closes whenever it wants.
Stayed 2 nights in May 2024
Response from am on May 13, 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza ORLANDO - LAKE BUENA VISTA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at or frontdesk@cplbvorlando.comSincerely,Angelo Moncayo Finol frontdesk@cplbvorlando.com

10/10 Excellent

markjoseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in and very clean
Stayed 1 night in May 2024
Response from Nash on May 13, 2024
Hi Mark Joseph! We're delighted to hear that your check-in experience was smooth and that you found our hotel to be very clean. Your satisfaction is our top priority, and we hope to continue exceeding your expectations during your stay. If you need anything else, please don't hesitate to let us know!- The Staff at Orlando - Lake Buena Vista

10/10 Excellent

juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a perfect stay for our Disney vacation. Also Teresa was so welcoming and helped me when I needed something or had questions. She deserves a huge raised.
Stayed 4 nights in May 2024
Response from Nash on May 10, 2024
We're delighted to hear that you had a perfect stay with us during your Disney vacation, Juan! It's wonderful to know that Teresa provided such exceptional service and made your experience memorable. We'll be sure to pass along your kind words to her. Thank you for choosing our hotel, and we hope to welcome you back again soon!- The Staff at Orlando - Lake Buena Vista

10/10 Excellent

Catalina

Liked: Cleanliness, staff & service, property conditions & facilities
Located in a good area everything close I loved that. Easy to move around and easy to park
Stayed 2 nights in May 2024
Response from Nash on May 7, 2024
Hi Catalina! It's fantastic to hear that you found our location convenient and enjoyed the ease of moving around and parking. We strive to provide a seamless experience for our guests, and we're delighted that you appreciated these aspects of your stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know!- The Staff at Orlando - Lake Buena Vista

10/10 Excellent

Jeffrey

Stayed 1 night in Mar 2024
Response from Nash on May 27, 2024
Thank you for the 5-star rating! We're delighted to hear that you enjoyed your stay with us. If you have any specific feedback or comments you'd like to share, feel free to let us know. We appreciate your support and hope to welcome you back soon!- The Staff at Crowne Plaza Orlando Lake Buena Vista

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service
It was convenient and close to the parks.
Stayed 1 night in May 2024
Response from Nash on May 6, 2024
We're glad to hear that you found our location convenient and close to the parks, Pamela! Providing easy access to attractions is important to us, and we're delighted that you enjoyed your stay with us. Thank you for your feedback, and we hope to welcome you back again in the future!- The Staff at Orlando - Lake Buena Vista

10/10 Excellent

Sogie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Nash on May 3, 2024
Thank you for the 5-star rating, Sogie! We're delighted to hear that you enjoyed your stay with us. If you have any specific feedback or comments you'd like to share, feel free to let us know. We appreciate your support and hope to welcome you back soon!- The Staff at Orlando - Lake Buena Vista

10/10 Excellent

TAINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nash on May 3, 2024
We're grateful for your 5-star review, Taina! It's wonderful to know that you had a fantastic experience during your stay. Should you have any additional feedback or thoughts you'd like to share, please don't hesitate to reach out. Your continued support means a lot to us, and we eagerly await the opportunity to host you again in the future!- The Staff at Orlando - Lake Buena Vista

8/10 Good

Billie, purcellville

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with clean comfortable rooms. My only complaint would be upon check in there were no luggage carts to be found which made checking in rather difficult.
Stayed 2 nights in Apr 2024
Response from Nash on May 1, 2024
Thank you for your feedback and for choosing to stay with us, Billie. We're delighted to hear that you found our hotel lovely and enjoyed the comfort of our clean rooms. We apologize for the inconvenience you experienced with the lack of luggage carts during check-in. Your comments are valuable to us, and we'll work to ensure a smoother arrival experience for our guests in the future. We appreciate your understanding and hope to welcome you back for an even more enjoyable stay.- The Staff at Orlando - Lake Buena Vista

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to nearby restaurants, 2 mins from Disney springs
Stayed 3 nights in Apr 2024
Response from Nash on Apr 25, 2024
Hi Andrew! It's great to hear that you found our location convenient for accessing nearby restaurants, and being just 2 minutes away from Disney Springs certainly adds to the appeal. We strive to provide our guests with easy access to dining and entertainment options, and we're glad to know that you enjoyed your stay with us. Thank you for your feedback, and we look forward to welcoming you back for another visit soon!- The Staff at Orlando - Lake Buena Vista

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nash on Apr 23, 2024
Thank you for your 4-star rating, Kerry! We appreciate your feedback and are glad to hear you had a positive experience during your stay at our hotel. If there's anything specific you feel we could improve upon to earn that extra star next time, please don't hesitate to let us know. We're committed to providing the best possible experience for all our guests.- The Staff at Orlando - Lake Buena Vista

8/10 Good

Whitney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar was open during odd times but overall really nice stay !
Stayed 4 nights in Apr 2024
Response from Nash on Apr 23, 2024
Glad to hear you enjoyed your stay overall, Whitney! It's a shame about the odd bar hours, but hopefully, it didn't put too much of a damper on your experience. Here's to better timing on your next visit!- The Staff at Orlando - Lake Buena Vista

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
So far so good
Stayed 1 night in Apr 2024
Response from Nash on Apr 23, 2024
Glad to hear things are going well, Alexandra! Here's to the trend continuing and your experience getting even better as you go along. Keep enjoying your time!- The Staff at Orlando - Lake Buena Vista

10/10 Excellent

Aubrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 4 nights in Apr 2024
Response from Nash on Apr 19, 2024
Thank you for the feedback, Aubrey! We're glad you enjoyed your stay. If there's anything specific you particularly liked or any areas where we can improve, please feel free to let us know. We appreciate your support and hope to welcome you back soon!- The Staff at Crowne Plaza Orlando Lake Buena Vista

8/10 Good

Shenika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good condition and by a lot of places for dining and shopping
Stayed 1 night in Mar 2024
Response from Gabby on Apr 17, 2024
Thank you for telling us about your experience. We're grateful you chose our Crowne Plaza Orlando - Lake Buena Vista for your travel needs. Your review is important to us and will help improve the quality of our service.

10/10 Excellent

Geeta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gabby on Apr 12, 2024
Thank you for telling us about your experience. We're grateful you chose our Crowne Plaza Orlando - Lake Buena Vista for your travel needs. Your review is important to us and will help improve the quality of our service.

8/10 Good

Matthew R

Travelled with family
Liked: Staff & service
Pros: Comfy room, clean, nice beds, good tv, good breakfast buffet, extremely helpful staff, safe location with walkable dining options, close to parks and attractions Cons: lots of deferred maintenance. Balcony door was almost impossible to open and close, pool and other common areas look a great deal older than in the pictures but still comfortable and functional. Overall, this is a good, convenient option and a decent value for the cost but is due for some updates and maintenance.
Stayed 4 nights in Apr 2024
Response from Gabby on Apr 9, 2024
Thank you for telling us about your experience. We're grateful you chose our Crowne Plaza Orlando - Lake Buena Vista for your travel needs. Your review is important to us and will help improve the quality of our service.

6/10 Okay

Arlen

Travelled with partner
Liked: Cleanliness, staff & service
The bathrooms are outdated, other than that the property service's and staff were great.
Stayed 1 night in Apr 2024
Response from Gabby on Apr 8, 2024
Thank you for telling us about your experience. We're grateful you chose our Crowne Plaza Orlando - Lake Buena Vista for your travel needs. Your review is important to us and will help improve the quality of our service.

8/10 Good

Litao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Gabby on Apr 8, 2024
Thank you for telling us about your experience. We're grateful you chose our Crowne Plaza Orlando - Lake Buena Vista for your travel needs. Your review is important to us and will help improve the quality of our service.

10/10 Excellent

William, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gabby on Apr 8, 2024
Thank you for telling us about your experience. We're grateful you chose our Crowne Plaza Orlando - Lake Buena Vista for your travel needs. Your review is important to us and will help improve the quality of our service.

6/10 Okay

tekakawitha

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Gabby on Apr 8, 2024
Thank you for telling us about your experience. We're grateful you chose our Crowne Plaza Orlando - Lake Buena Vista for your travel needs. Your review is important to us and will help improve the quality of our service.

10/10 Excellent

Modesty

Stayed 1 night in Feb 2024
Response from Gabby on Apr 8, 2024
Thank you for telling us about your experience. We're grateful you chose our Crowne Plaza Orlando - Lake Buena Vista for your travel needs. Your review is important to us and will help improve the quality of our service.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very nice and updated. Quite big, and exactly what we needed. Areas for improvement include an updated bathtub/shower and an easier-to-open balcony door.
Stayed 1 night in Apr 2024
Response from Gabby on Apr 8, 2024
Thank you for telling us about your experience. We're grateful you chose our Crowne Plaza Orlando - Lake Buena Vista for your travel needs. Your review is important to us and will help improve the quality of our service.

8/10 Good

Darla

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great for our stay. Breakfast was a nice plus. Very close to many restaurants.
Stayed 2 nights in Mar 2024
Response from Gabby on Apr 8, 2024
Thank you for telling us about your experience. We're grateful you chose our Crowne Plaza Orlando - Lake Buena Vista for your travel needs. Your review is important to us and will help improve the quality of our service.

10/10 Excellent

Lisa Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice vacation at the Crowne Plaza. Would go back.
Stayed 7 nights in Mar 2024
Response from Gabby on Apr 8, 2024
Thank you for telling us about your experience. We're grateful you chose our Crowne Plaza Orlando - Lake Buena Vista for your travel needs. Your review is important to us and will help improve the quality of our service.

8/10 Good

Lorie

No airport shuttle services
Stayed 3 nights in Mar 2024
Response from Gabby on Apr 3, 2024
Thank you for telling us about your experience. We're grateful you chose our Crowne Plaza Orlando - Lake Buena Vista for your travel needs. Your review is important to us and will help improve the quality of our service.

10/10 Excellent

Jorge L.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was amazing services, I did have problems qith my TV, I called and they come fast and fix it. Greate experience I will see my self coming back to it. Thank Crowne Plaza.
Stayed 4 nights in Mar 2024
Response from Gabby on Apr 3, 2024
Thank you for telling us about your experience. We're grateful you chose our Crowne Plaza Orlando - Lake Buena Vista for your travel needs. Your review is important to us and will help improve the quality of our service.

10/10 Excellent

Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast included and good room price, close to Disney World. I would choose this hotel again.
Stayed 1 night in Mar 2024
Response from Gabby on Apr 3, 2024
It is wonderful to know that you had an excellent experience with us. Thank you so much for your kind words about our lovely accommodations and great feedback.

10/10 Excellent

Hailey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well maintained, parking was simple. I always much prefer a self park over valet so that’s good. Room was well furnished, love the bench for luggage. There was some construction noise in the morning making sleeping in less likely. Which was sad because I slept well in the comfortable bed. Over all a great stay in Orlando close to the Disney parks.
Stayed 1 night in Mar 2024
Response from Gabby on Mar 31, 2024
Our team can't wait to host you again and show you all the improvements and changes based on your valuable feedback.We hope to see you soon!

4/10 Poor

Viola, Delray Beach

Disliked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Gabby on Apr 3, 2024
Thank you for telling us about your experience. We're grateful you chose our Crowne Plaza Orlando - Lake Buena Vista for your travel needs. Your review is important to us and will help improve the quality of our service.

10/10 Excellent

Lucas

Liked: Amenities
Very nice hotel
Stayed 2 nights in Mar 2024
Response from Gabby on Mar 31, 2024
Thank you for telling us about your experience. We're grateful you chose our Crowne Plaza Orlando - Lake Buena Vista for your travel needs. Your review is important to us and will help improve the quality of our service.

10/10 Excellent

Inieddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Gabby on Mar 31, 2024
Thank you for telling us about your experience. We're grateful you chose our Crowne Plaza Orlando - Lake Buena Vista for your travel needs. Your review is important to us and will help improve the quality of our service.

10/10 Excellent

Azarel

Liked: Cleanliness, staff & service, property conditions & facilities
The pool
Stayed 6 nights in Mar 2024
Response from Gabby on Mar 31, 2024
Thank you for telling us about your experience. We're grateful you chose our Crowne Plaza Orlando - Lake Buena Vista for your travel needs. Your review is important to us and will help improve the quality of our service.

10/10 Excellent

Ivelice

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was AWESOME!
Stayed 2 nights in Mar 2024
Response from Gabby on Mar 31, 2024
Thank you for telling us about your experience. We're grateful you chose our Crowne Plaza Orlando - Lake Buena Vista for your travel needs. Your review is important to us and will help improve the quality of our service.

8/10 Good

Hidenori, Corona

Liked: Cleanliness, staff & service, amenities
Good
Stayed 3 nights in Mar 2024
Response from Gabby on Mar 31, 2024
Thank you for telling us about your experience. We're grateful you chose our Crowne Plaza Orlando - Lake Buena Vista for your travel needs. Your review is important to us and will help improve the quality of our service.

10/10 Excellent

Angelica

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Mi kids loves the pool area, the breakfast is wonderful
Stayed 4 nights in Mar 2024
Response from Gabby on Mar 31, 2024
Thank you for telling us about your experience. We're grateful you chose our Crowne Plaza Orlando - Lake Buena Vista for your travel needs. Your review is important to us and will help improve the quality of our service.

10/10 Excellent

Jorge

Stayed 2 nights in Mar 2024
Response from Gabby on Apr 18, 2024
Thank you for telling us about your experience. We're grateful you chose our Crowne Plaza Orlando - Lake Buena Vista for your travel needs. Your review is important to us and will help improve the quality of our service.