We stayed at this hotel mainly because of its proximity to Universal and its free shuttle to the parks. We were very disappointed and annoyed to find out that the much promoted "free shuttle" is actually shared with all neighbouring hotels, with hours that are not all that convenient, and are fully booked up days before you even get there. You need to stand in line at another hotel to "book" in the early morning hours and may or may not even get a space. We were never able to book the free shuttle so others looking at this hotel should note that while it's promoted as an amenity of this hotel, there is absolutely no guarantee you will receive it. On the upside, the pool is heated and hotel is in a convenient location.