Parc aquatique

CoCo Key Hotel and Water Resort  – Avis

3.5 out of 5
CoCo Key Hotel and Water Resort 
7400 International Dr, Orlando, FL

Avis

7,4

Bien

Note de 10 – Excellent, d’après 1470 avis sur 3715." "
Note de 8 – Bien, d’après 813 avis sur 3715." "
Note de 6 – Acceptable, d’après 593 avis sur 3715." "
Note de 4 – Médiocre, d’après 383 avis sur 3715." "
Note de 2 – Terrible, d’après 456 avis sur 3715." "

7,2/10

Propreté

7,6/10

Service et personnel

7,6/10

Commodités

7,0/10

État et installations de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 – Bien

François

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté
Old facilite but well maintained!
Séjour de 3 nuits en mars 2024
Sebastian A. a répondu le 29 mars 2024
Thank you for your review. Your feedback is valuable to us as we continuously strive to provide a comfortable and pleasant experience for our guests. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

2/10 – Terrible

sophie

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, état et installations de l’hébergement
All our clothes smell the pool !!! It’s verry small and dark room !
Séjour de 2 nuits en mars 2024
Sebastian A. a répondu le 9 mars 2024
We appreciate you taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced.We truly value your input, and we hope you will consider giving us another opportunity to better serve you in the future.

8/10 – Bien

Karima

Points forts : Propreté, confort de la chambre
Bel hotel
Superbe séjour, beau parc aquatique mais baignoire désuète, le robinet se fermait mal. Dommage que le petit dej et le parking ne soit pas inclus vu le prix. Sinon super hôtel
Séjour de 1 nuit en janvier 2024
Kari a répondu le 26 janv. 2024
Hello Karima, Thank you for taking the time to leave us a rating. I am thrilled that you thoroughly enjoyed your stay with us! I will be sure to pass your comments along to the team so that we can improve for the future. Be sure to come back and visit us again soon!Kind Regards,Coco Key Water Resort

2/10 – Terrible

Danny

Points faibles : Propreté
Séjour de 1 nuit en décembre 2023
Kari a répondu le 19 janv. 2024
Hello Danny, I deeply apologize that we seemed to have missed the mark in making your stay a pleasant one. If you have a moment, we would love to hear what we could have done to better improve your experience.Kind Regards,Coco Key Water Resort

2/10 – Terrible

Najib

Séjour de 1 nuit en décembre 2023
Kari a répondu le 6 janv. 2024
Hello Najib, thank you for taking the time to leave us a rating. I deeply apologize that your stay did not exceed expectations. We strive to create a memorable experience for all of our guests. If you have a moment, we would love to hear what we could have done to better improve your experience.Kind Regards,Coco Key Water Resort

10/10 – Excellent

REJEANNE

Points forts : Propreté, commodités et état et installations de l’hébergement.
Super agréable idéal pour les enfants Point faible le café starbuck ferme 2h Impossible d’avoir du café après 2 hrs Dans les chambre l’es cafetière sont passé date
Séjour de 4 nuits en novembre 2023
Valentina C. a répondu le 3 déc. 2023
Merci beaucoup d'avoir partagé votre expérience. Nous sommes ravis que vous ayez trouvé notre hôtel super agréable et idéal pour les enfants. Nous prenons note de votre commentaire sur la fermeture précoce du café Starbucks et le besoin d'amélioration des cafetières en chambre. Nous travaillons constamment pour améliorer nos services et espérons vous accueillir à nouveau pour une expérience encore meilleure.

10/10 – Excellent

Nancy

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Le personnel est génial et l’endroit est très bien situé!
Séjour de 2 nuits en juillet 2023

10/10 – Excellent

Jean-Samuel

Voyage en famille avec de jeunes enfants
Points forts : Propreté, état et installations de l’hébergement
Jeux d’eau
Séjour de 3 nuits en mars 2023

10/10 – Excellent

Liliane

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Glissades d’eau incroyable, les enfants ont adoré!
Séjour de 1 nuit en mars 2023
Kari a répondu le 8 mars 2023
Bonjour Liliane, merci d'avoir pris le temps de nous laisser une note. Je suis ravi que vous ayez pleinement apprécié votre séjour chez nous ! Assurez-vous de revenir nous rendre visite bientôt!

6/10 – Acceptable

Isabelle, Montreal

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
J’ai aimé les jeux d’eau pour les enfants. En arrivant à l’hôtel, ont me retire 300$ disant que ces frais devaient être du. Pourtant, en appelant Expedia avant de faire la réservât, l’agence ma dit que le montant indiqué dans le total était la totalité et qu’aucun autre frais ne seraient perçus.
Séjour de 6 nuits en février 2020
Front Office a répondu le 26 févr. 2020
Good day, I am glad the kids enjoyed the water games the resort fee of $36.00 per night and the charge for parking of $10.00 per night are due at time of check in and is stated on the reservation letter you receive from the third party. The agency should of never advised there would be no additional fees collected.

8/10 – Bien

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Très bien situé, propre, beaucoup de commodités, hôtel d’un certain âge, donc pas nécessairement au goût du jour, mais très propre avec un prix très abordable
Séjour de 4 nuits en novembre 2019
Jarvon a répondu le 7 déc. 2019
Merci d'être resté avec nous dans notre hôtel et complexe aquatique. Nous sommes ravis que vous nous ayez permis de vous accueillir. Nous sommes ravis d'apprendre que nos hébergements vous convenaient si bien. Nous sommes très heureux de savoir que vous avez eu une excellente expérience et nous vous remercions d'avoir pris le temps de partager. Au nom de nous tous, nous vous invitons à nous rejoindre en tant qu'invité de valeur lors de votre prochain voyage à Orlando.

10/10 – Excellent

Laneshia

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
This was such an all inclusive resort if you ask me! Perfect environment for couples, singles, and families with children. Everything was easily accessible such as towels for drying off, an arcade, and dining options with a nice movie from the projector. 10 out of 10 ⭐️
Séjour de 1 nuit en mai 2024
Sebastian A. a répondu le 10 mai 2024
We're thrilled to hear that you had such a wonderful experience at our resort! Providing an all-inclusive environment where guests of all ages can enjoy themselves is exactly what we strive for. It's fantastic that you found everything you needed easily accessible.Thank you so much for your glowing review and perfect rating! We're delighted to have exceeded your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future.

8/10 – Bien

Andrea

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
My room 6209 needed a bit of maintenance and update, but overall it was good
Séjour de 1 nuit en mai 2024
Sebastian A. a répondu le 10 mai 2024
Thank you for sharing your feedback regarding your recent stay. We're glad to hear that overall, you had a good experience. However, we apologize for any maintenance issues or updates needed in the room. Your comments are valuable to us, and we'll make sure to address these concerns with our maintenance team to ensure that improvements are made.We appreciate your understanding and hope that despite these issues, you were still able to enjoy your time with us.We look forward to welcoming you back for a more improved stay in the future!

10/10 – Excellent

Stephanie

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great hotel if you want something for the kids to do and you just want to relax. Lots of life gaurds in the water park, everyone is very nice, lots of seating and shade. Food on property, smoking area, games and movies. Worth the stay
Séjour de 1 nuit en mai 2024
Sebastian A. a répondu le 9 mai 2024
It's fantastic to hear that you had a great experience at our hotel and that it provided plenty of entertainment for the kids and relaxation for you. Your feedback about the friendliness of our staff and the availability of activities like games and movies is greatly appreciated.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future!

10/10 – Excellent

mildred

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
My kids and family enjoy the days we was there. Nice area love how it had everything nearby too. We had much fun.
Séjour de 2 nuits en avril 2024
Sebastian A. a répondu le 9 mai 2024
It's wonderful to hear that you and your family enjoyed your time at the hotel and had a fun-filled stay! We're thrilled to know that you appreciated the convenient location and the nearby amenities, making it easy to have a great time together.Thank you for choosing our hotel for your family getaway, and we hope to have the pleasure of welcoming you all back for another enjoyable stay in the future!

10/10 – Excellent

Yurico

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great hotel
Séjour de 1 nuit en avril 2024
Sebastian A. a répondu le 9 mai 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

4/10 – Médiocre

Dayana

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Nada que ver con la foto , todo completamente sucio no hay condiciones ni en el baño , lleven todo para su estancia . Y dinero porque todo hay q pagarlo
Séjour de 2 nuits en mai 2024
Sebastian A. a répondu le 9 mai 2024
Lamentamos mucho escuchar que tu experiencia no estuvo a la altura de tus expectativas.Tomamos muy en serio tus comentarios y los compartiremos con nuestro equipo de limpieza para abordar las preocupaciones mencionadas y asegurarnos de que se tomen medidas para mejorar la situación.Lamentamos sinceramente cualquier inconveniente que hayas experimentado y esperamos tener la oportunidad de recuperar tu confianza en el futuro.

10/10 – Excellent

Iuliia

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
I give it the maximum rating. for cleanliness, comfort, excellent location. I liked everything very much. there was a barbecue area, everything you needed in the kitchen, a washing machine and a dryer, the house was clean and smelled nice, there was parking near the house, the neighbors didn’t bother each other. Thank you very much for a good holiday!
Séjour de 2 nuits en mai 2024
Sebastian A. a répondu le 9 mai 2024
Thank you so much for your glowing review and perfect rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. It's fantastic that you found the cleanliness, comfort, and location of the hotel to be excellent, and we're glad that you enjoyed all the amenities provided.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.

6/10 – Acceptable

Christina

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Propreté
Very very dirty rooms Towels never dry, keep moisture for days We stayed at this hotel 2 years ago and rooms were clean Need to be renovated…
Séjour de 5 nuits en avril 2024
Sebastian A. a répondu le 9 mai 2024
I'm sorry to hear about your disappointing experience with the cleanliness of your room during your recent stay. Maintaining high standards of cleanliness is a top priority for us, and it's concerning to hear that we fell short of your expectations. Your feedback is important to us, and we will address this issue with our housekeeping team to ensure that improvements are made.We continuously strive to enhance our facilities and amenities based on guest feedback, and your comments will be taken into consideration as we plan for future improvements.Thank you for bringing these issues to our attention. We apologize for any inconvenience caused and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

2/10 – Terrible

Emily

Séjour de 1 nuit en février 2024
Sebastian A. a répondu le 9 mai 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

10/10 – Excellent

Sharon

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Excelente lugar para el disfrute de los niños y de toda la familia. Un hotel completo, lugares cerca para comer hasta caminando. No hay que salir del hotel para nada, todo accesible.
Séjour de 5 nuits en mai 2024
Sebastian A. a répondu le 7 mai 2024
Qué maravilla escuchar que disfrutaste de tu estancia en nuestro hotel y que lo encontraste perfecto para el disfrute de toda la familia. Nos enorgullece ofrecer una experiencia completa con comodidades accesibles y opciones de entretenimiento para todas las edades.Apreciamos tus amables palabras y nos alegra saber que encontraste opciones de comida cerca y que todo lo que necesitabas estaba a tu alcance sin tener que salir del hotel.Gracias por elegir nuestro hotel y por tomarte el tiempo para compartir tu experiencia positiva. Esperamos darte la bienvenida nuevamente en el futuro.

10/10 – Excellent

Marlyn

Points forts : Propreté, état et installations de l’hébergement
Hotel bueno para pasar en familia, mis hijos disfrutaron las atracciones de la piscina. Agradable y buen servicio todo los días nos limpiaban la habitación y todo en su lugar. GRACIAS si lo recomiendo. Mi experiencia fue buena..!
Séjour de 4 nuits en avril 2024
Sebastian A. a répondu le 7 mai 2024
¡Qué alegría saber que tu experiencia en el hotel fue tan positiva! Nos complace enormemente saber que disfrutaste de las atracciones de la piscina y que tu familia recibió un buen servicio durante tu estancia. La limpieza y el mantenimiento son prioridades importantes para nosotros, y nos alegra saber que cumplimos con tus expectativas en ese aspecto.Agradecemos mucho tus amables palabras y tu recomendación. Esperamos tener la oportunidad de darles la bienvenida nuevamente en el futuro y continuar brindándoles experiencias maravillosas en nuestro hotel.

10/10 – Excellent

Breana

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
It was very family oriented the place was really clean from top to bottom very comfortable activities for the children adults can relax while they play 9/10
Séjour de 3 nuits en mai 2024
Sebastian A. a répondu le 6 mai 2024
We're thrilled to hear that you had such a positive experience during your stay with us! Creating a family-friendly environment and providing clean, comfortable facilities is important to us, and we're glad that you found everything to your satisfaction. It's wonderful that there were activities for the children and opportunities for adults to relax as well.Thank you for your kind feedback, we truly appreciate your comments and are grateful for your recommendation.We look forward to welcoming you and your family back for another fantastic stay in the future!

6/10 – Acceptable

Anelys, Naples

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
Está muy bueno el hotel pero deberían de cambiar los colchones y ponerle cortinas a las ventas entra demasiada claridad y es algo incómodo dormir . Por lo demás todo bien
Séjour de 3 nuits en mai 2024
Sebastian A. a répondu le 7 mai 2024
Gracias por compartir tus comentarios sobre tu estancia en el hotel. Nos alegra saber que en general disfrutaste de tu tiempo con nosotros.Tomamos en cuenta tus sugerencias y comentarios para mejorar la experiencia de nuestros huéspedes. Investigaremos estas áreas para ver cómo podemos hacer ajustes y mejoras.Agradecemos tus amables palabras sobre el resto de tu experiencia, y esperamos tener la oportunidad de recibirte nuevamente en el futuro.

6/10 – Acceptable

Michelle

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
It was a good deal to stay on property with 5 people and go to the waterpark. However, the room was very moldy and musty. I had to take some allergy sinus pills to get through the night. They also did not give enough towels, shampoo, or blankets for 5 people even though they knew five people were listed at check in.
Séjour de 1 nuit en mai 2024
Sebastian A. a répondu le 6 mai 2024
I'm sorry to hear about your experience with the condition of your room during your stay. Your feedback is valuable to us, and we'll be sure to address these issues with our housekeeping team to ensure that they are resolved promptly.Thank you for bringing these concerns to our attention. We strive to provide a comfortable and enjoyable experience for all of our guests, and we apologize for falling short in this instance.We hope to have the opportunity to welcome you back for a more positive experience in the future.

6/10 – Acceptable

elias

Séjour de 1 nuit en mai 2024
Sebastian A. a répondu le 6 mai 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

6/10 – Acceptable

Lori

Voyage en famille
Points forts : État et installations de l’hébergement
It was good, the property had lots of food choices though in my opinion pricey. There is quite a few places off property nearby though if you like to walk or have a car. There were lots of scooter rentals available near property. They could use 1 more pool.
Séjour de 1 nuit en mai 2024
Sebastian A. a répondu le 2 mai 2024
Thank you for sharing your experience with us!We'll certainly take this into consideration as we continue to enhance our amenities for our guests.Thank you for choosing to stay with us, and we hope to welcome you back again in the future! If you have any other feedback or suggestions, please don't hesitate to let us know.

10/10 – Excellent

oscar

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Amazing experience at coco key.
Séjour de 2 nuits en avril 2024
Sebastian A. a répondu le 2 mai 2024
We're thrilled to hear that you had an amazing experience at Coco Key! Providing fantastic experiences for our guests is what we strive for, and we're delighted that we succeeded in making your stay enjoyable.We look forward to welcoming you back for another fantastic stay in the future!

8/10 – Bien

Bonnie

Voyage en famille avec de jeunes enfants, Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Staff is very friendly! Housekeeping did a great job! Our neighbors had cockroaches and we kept waiting to see them come into our room via the adjoining doors, but we didn’t! Although fairly recently renovated, our floor had deep gouges and marks, the shower was poorly repaired. It functioned but looked awful. This is a very old hotel, my guess is 1960’s, they’ve tastefully renovated it, and smartly, no carpets to get wet! I recommend a “pool view” room as there are no interior corridors, your room door opens up to outside. The exterior, non pool view rooms open directly into the parking lot. Wish we had a microwave or at least an area in the lobby to heat things up! Water park was amazing! Our group’s kids aged 7-14 and they all (even adults) had fun. It’s a big water park! Pool was amazing! Foam party Saturday night, music by the pool daily! Breakfast at tradewinds was ok, just your basic stuff, skip the scrambled eggs, they’re not even close to real eggs, but the muffins, waffles, fruit and yogurt, all your basic stuff and good. For meals, there are over a dozen restaurants in walking distance, so walk or get delivery. Lots of Ubers available, we never waited more than 5 minutes for one, so save $ and don’t rent a car and pay $30 /day to park at the parks! Hotel shuttle is limited. Walmart is 1.5 mi away, cost $6 to Uber there. Take your kids there for souviners, they have 12 aisles of licensed stuff. A great basic hotel, with some pretty amenities!!
Séjour de 5 nuits en avril 2024
Sebastian A. a répondu le 2 mai 2024
Thank you for sharing your detailed feedback about your stay with us. We're pleased to hear that you found our staff to be friendly and that housekeeping did a great job during your visit. We also appreciate your recommendations regarding room views and amenities.We apologize for any concerns regarding the condition of your room, and we'll certainly address these issues with our maintenance team to ensure that any necessary repairs are made promptly. Your feedback regarding the breakfast and other amenities is also valuable to us, and we'll take it into consideration as we strive to improve our offerings.It's great to hear that you and your group enjoyed the water park and pool, as well as the nearby dining options. Thank you again for taking the time to share your experience with us. We hope to have the opportunity to welcome you back for another stay in the future, and we'll work hard to ensure that your next visit is even more enjoyable.

6/10 – Acceptable

Stephanie

Points faibles : État et installations de l’hébergement
It needs a little update in the rooms
Séjour de 4 nuits en avril 2024
Sebastian A. a répondu le 2 mai 2024
Thank you for your feedback. We appreciate your suggestion regarding the rooms. We are always looking for ways to improve our guests' experiences, and your input is valuable to us. We will certainly take your suggestion into consideration as we continue to make enhancements to our property. We hope to welcome you back for another stay in the future, and we aim to make your experience even better.

10/10 – Excellent

ILIANA

Points forts : Propreté, état et installations de l’hébergement
Séjour de 4 nuits en avril 2024
Sebastian A. a répondu le 1 mai 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

8/10 – Bien

QI

Voyage en famille
Points forts : Propreté, commodités
Points faibles : État et installations de l’hébergement
Not very quiet but others are OK
Séjour de 5 nuits en avril 2024
Sebastian A. a répondu le 30 avr. 2024
We're sorry to hear that you experienced some noise during your stay. We understand the importance of providing a peaceful environment for our guests to relax and rest. Your comfort is important to us, and we want to ensure that you have a pleasant and enjoyable stay with us. Thank you for your feedback, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.

8/10 – Bien

Trina

Points forts : Propreté, état et installations de l’hébergement
Séjour de 5 nuits en avril 2024
Sebastian A. a répondu le 30 avr. 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

10/10 – Excellent

KELLIE

Points forts : Commodités
The ppl was nice and we felt welcomed
Séjour de 3 nuits en avril 2024
Sebastian A. a répondu le 29 avr. 2024
We're delighted to hear that you felt welcomed by our staff and that you encountered friendly people during your stay. Providing warm hospitality and excellent service is a top priority for us, and we're glad that you had a positive experience in this regard.We look forward to welcoming you back again soon!

6/10 – Acceptable

Megan

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
The place is ok! I seen one roach. The bar and pool area is really nice and cool. The food at the girl is really good. Most of all we enjoyed but I wasn’t too pleased with the room.
Séjour de 1 nuit en avril 2024
Sebastian A. a répondu le 29 avr. 2024
Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the bar and pool area, as well as the food at the grill. However, we apologize for any inconvenience caused by the issue you experienced with the room. Please know that cleanliness and guest satisfaction are top priorities for us, and we take reports of pests very seriously. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a more positive experience in the future.

10/10 – Excellent

Jennifer

Voyage en famille
My mom, daughter and I had a memorable experience! We have no complaints. It’s not cheap, but that was to be expected! Nothing in 2024 is cheap or inexpensive! We had a blast! The room was immaculate! The food at the Rooster Bar was yummy , but very pricey as mentioned! Other than that we are thankful.for the time we had!
Séjour de 1 nuit en avril 2024
Sebastian A. a répondu le 29 avr. 2024
It's wonderful to hear that you, your mom, and your daughter had a memorable experience during your stay with us! We're delighted that you enjoyed your time and that you found the room immaculate.Thank you for choosing to stay with us and for taking the time to share your positive feedback. Your satisfaction is our top priority, and we're grateful for your understanding and appreciation. We look forward to welcoming you back again in the future!

8/10 – Bien

Shuen

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
The transportation of the location is very convenience. There is a lot of dining options. The resorts provide with daily housekeeping service.
Séjour de 5 nuits en avril 2024
Sebastian A. a répondu le 29 avr. 2024
It sounds like you had a great experience at our resort! We're glad to hear that you found the transportation convenient and that there were plenty of dining options available nearby. Providing daily housekeeping service is important to us, and we're pleased that it added to your overall satisfaction. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!

10/10 – Excellent

Ana

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Me encanta este Hotel vengo todos los años
Séjour de 1 nuit en avril 2024
Sebastian A. a répondu le 29 avr. 2024
¡Nos alegra mucho escuchar eso! ¡Gracias por ser un cliente leal y por hacer de nuestro hotel tu elección anual! Siempre estamos aquí para brindarte una experiencia increíble en cada visita. ¡Esperamos verte de nuevo el próximo año y que sigas disfrutando de tu tiempo con nosotros!

8/10 – Bien

Diamond

Voyage en famille avec de jeunes enfants
Points forts : Propreté, état et installations de l’hébergement
The property itself was very nice and family friendly. It’s big in the sense of space but the water park portion isn’t huge. It’s a nice place to bring your kids and spend time with the family.
Séjour de 3 nuits en avril 2024
Sebastian A. a répondu le 29 avr. 2024
It's wonderful to hear that you found our property to be nice and family-friendly! We strive to provide a welcoming environment where families can create lasting memories together.Thank you for choosing to spend time with us, and we look forward to welcoming you and your family back again soon!

10/10 – Excellent

Natalie

Voyage en famille avec de jeunes enfants
Points forts : Commodités, état et installations de l’hébergement
It was Nice my kids like it but i feel like should have more things to do!!
Séjour de 1 nuit en avril 2024
Sebastian A. a répondu le 29 avr. 2024
We're glad to hear that your kids enjoyed their time at our place! We appreciate your feedback about wanting more activities available. We're always looking for ways to enhance our guests' experiences, so we'll definitely take your suggestion into consideration.We want to ensure that every member of your family has a memorable and enjoyable stay with us. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

6/10 – Acceptable

Eboni

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en avril 2024
Sebastian A. a répondu le 29 avr. 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

10/10 – Excellent

Natalia Silva

Points forts : Propreté, état et installations de l’hébergement
LOVE IT
Séjour de 3 nuits en avril 2024
Sebastian A. a répondu le 29 avr. 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

10/10 – Excellent

Nisa

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
The rooms could have been more up to date but overall experience was great
Séjour de 3 nuits en avril 2024
Sebastian A. a répondu le 26 avr. 2024
Thank you for your feedback! We're glad to hear that you had a great overall experience. We appreciate your suggestion about updating the rooms and will take it into consideration as we strive to improve our accommodations. We look forward to welcoming you back for another enjoyable visit in the future!

2/10 – Terrible

Wander Abimael Diaz

Voyage en famille avec de jeunes enfants
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
Tienen mala comunicación, si llegas pasada la hora de hacer check in cancelan la reserva de ese día aún esté totalmente pagado , no informan y se queda uno varado sin saber dónde irse , luego dicen que regrese al día siguiente , otra cosa es que aunque vas sin carro te cobran un fee de parqueo , en mi caso dure 5 días y tuve que pagar 224 dólares por un parqueo que nunca use porque no venía en carro .
Séjour de 5 nuits en avril 2024
Sebastian A. a répondu le 29 avr. 2024
Lamentamos profundamente escuchar sobre tu experiencia decepcionante con nuestra comunicación y políticas de reserva.Entendemos que esta situación fue frustrante y lamentamos mucho cualquier inconveniente que haya causado. Tomaremos tus comentarios en serio y revisaremos nuestras políticas para garantizar una comunicación clara y transparente con nuestros huéspedes en el futuro.Valoramos tu retroalimentación y esperamos tener la oportunidad de mejorar tu experiencia si decides visitarnos nuevamente en el futuro.

10/10 – Excellent

Brenda

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Everything was nice and clean and welcoming, water park was calm and clean I would recommend.
Séjour de 3 nuits en avril 2024
Sebastian A. a répondu le 25 avr. 2024
It's wonderful to hear that you had a positive experience during your stay! We're thrilled that you found everything nice, clean, and welcoming, and that you enjoyed the calm and clean atmosphere of the water park. Thank you for your recommendation! We look forward to welcoming you back for another great stay in the future!

10/10 – Excellent

Cindy

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
I loved our stay at the hotel. Would definitely go back.
Séjour de 3 nuits en avril 2024
Sebastian A. a répondu le 24 avr. 2024
We're delighted to hear that you loved your stay at our hotel! Your satisfaction is our top priority, and we're thrilled that you had such a positive experience with us. We can't wait to welcome you back for another fantastic stay in the future. Thank you for choosing to stay with us, and we look forward to seeing you again soon!

10/10 – Excellent

sermekia

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Me and My Family Had a Amazing Time
Séjour de 3 nuits en avril 2024
Sebastian A. a répondu le 24 avr. 2024
That's fantastic to hear! We're thrilled that you and your family had an amazing time during your stay with us. Creating memorable experiences for our guests is what we strive for, and we're glad we could provide that for you. We can't wait to welcome you and your family back for another wonderful stay!

8/10 – Bien

Erica Jayne

Points forts : Propreté
It was okay
Séjour de 5 nuits en avril 2024
Sebastian A. a répondu le 24 avr. 2024
Your satisfaction is our top priority, and we're thrilled that you had such a positive experience with us. We can't wait to welcome you back for another wonderful stay!

6/10 – Acceptable

Sheila

Voyage en famille avec de jeunes enfants
The water park was nice and loved all the life guards on hand
Séjour de 5 nuits en avril 2024
Sebastian A. a répondu le 22 avr. 2024
We're thrilled to hear that you enjoyed the water park and that you appreciated the presence of our dedicated lifeguards! Ensuring the safety and well-being of our guests is of the utmost importance to us, and we're glad that our lifeguards helped enhance your experience. We look forward to welcoming you back!

4/10 – Médiocre

Taivon M

Voyage en famille avec de jeunes enfants
Points faibles : Propreté
Housekeeping was terrible
Séjour de 3 nuits en avril 2024
Sebastian A. a répondu le 22 avr. 2024
We're deeply sorry to hear about your disappointing experience with housekeeping. Maintaining cleanliness and providing a comfortable environment for our guests are top priorities, and we regret that we fell short of your expectations in this regard.Please know that we take your feedback seriously, and we will address this matter with our housekeeping team to ensure that appropriate measures are taken to improve the quality of service provided.We sincerely apologize for any inconvenience this may have caused you, and we appreciate you bringing this issue to our attention. We hope to have the opportunity to welcome you back for a much-improved experience in the future.