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Reviews of Maingate Garden Inn

3 out of 5
Maingate Garden Inn
7888 W Irlo Bronson Hwy, Kissimmee, FL

Reviews

7.2

Good

Rating 10 - Excellent. 290 out of 1046 reviews" "
Rating 8 - Good. 366 out of 1046 reviews" "
Rating 6 - Okay. 186 out of 1046 reviews" "
Rating 4 - Poor. 102 out of 1046 reviews" "
Rating 2 - Terrible. 102 out of 1046 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Megan

Stayed 1 night in Oct 2022

2/10 Terrible

Katie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we got there half the property it was shut down. When we got into our room there was blood and pee stains on both beds. There was hair all in the bathroom and stains. And something red I don't know all over the rug. Then we go into another room that was available and the same thing was going on. Then later on we just went to another hotel and they still charged me for being there. I had to go through hoops to get my money back.
Stayed 3 nights in Jul 2022

2/10 Terrible

Sandra

Disliked: Cleanliness, room comfort
Be aware.
We got to this site and they were closed. A phone number was given to where our reservation was transferred. When we called the new resort, they said no reservation existed. No refund was given. Be very wary of this resort.
Stayed 2 nights in Jul 2022

2/10 Terrible

Ambrosio

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
very very poor,on arival the popperrty was in construction, and we not notified of this lrior, as for us to make otber arrangements
Stayed 2 nights in Jul 2022

6/10 Okay

Eric

Stayed 16 nights in Jul 2022

2/10 Terrible

Antonisha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was nothing unique about this property. Online they made the property looked so beautiful. When I got there the Maingate sign was missing. Room service did a horrible job in cleaning up. The rooms were not appealing. I would never recommend this place!!
Stayed 3 nights in Jul 2022

2/10 Terrible

Tania

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets weren’t changed, they left the same dirty sheets on until I said something, supplies weren’t replenished, floor was completely wet, manager wasn’t reachable, a complete nightmare will never stay here again!!!
Stayed 8 nights in Jul 2022

8/10 Good

Dolores

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was located at a convenient area close to the places we wanted to visit. There's just one thing i didn't like, there was water seeping into the room and the carpet was humid and created a weird odor.
Stayed 4 nights in Jul 2022
Response from VH on Jul 29, 2022
Thanks for the comments With the renovation we are eliminating the carpet flooring

4/10 Poor

Giovanni

Liked: Cleanliness
Disliked: Room comfort
Disappointed Stay
When i booked the hotel it was under one name but bought out once i got to the location. Their was NO cafe, gameroom, or gift shop as the description on the website. The bathtub in the hotel had no adhesive no slip , soo you were sliding all over. No handicap railings for elderly. On the bed they had throw pillows to sleep on, not even normal size pillows. I will never stay here again nor will i recommend this place to anyone.
Throw pillows for sleeping on.
Stayed 5 nights in Jul 2022

6/10 Okay

Ann-Marie

Stayed 1 night in Jul 2022
Response from vh on Jul 22, 2022
Thank you for the review

6/10 Okay

Heather

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Will never be back
The pictures look much better than property. Mold on lamp, roach in bathroom, old and smelly.
Stayed 1 night in Jul 2022
Response from vh on Jul 17, 2022
Did you notice that we have begun renovations?

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very good kindness And very clean and close to the Disney parks.
Stayed 3 nights in Jul 2022
Response from vh on Jul 17, 2022
Thank you for your comments !

6/10 Okay

Lissie

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
The breakfast was not so great! The breakfast staff was not pleasant at all, no “Hello” no “Good morning” and when asked if she had our orders correct she seem agitated! The jacuzzi was not open due to on-going renovations which is understandable. Overall the hotel was clean and cleaning staff was very nice and pleasant!!
Stayed 5 nights in Jul 2022
Response from VH on Jul 8, 2022
Thank you for your comments.

2/10 Terrible

Anthony

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My reservation was canceled because they said they had been recently sold so I guess the new owners don’t like money or did they realize it was Fourth of July and they could make more money for last minute reservation no one should ever deal with a business like this.
Stayed 1 night in Jul 2022
Response from VH on Jul 6, 2022
The renovation schedules were changed, and we had to comply.

8/10 Good

Patty

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel for the price. Very friendly, helpful staff. Nice pool. Light breakfast to go.
Stayed 4 nights in Jun 2022
Response from VH on Jul 6, 2022
Thank you for your comments

2/10 Terrible

Stephanie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We had some issues with our card and the bank with booking this property. The front desk staff seemed patient and understanding while we got the runaround from our bank for over an hour. Eventually we ended up paying for our hotel in cash, including $40 of the $50 deposit. Just to have a card on file, we used our credit card for the remaining $10 deposit. Later, we found our room was disgusting. The sheets on the pull out bed were gross and dirty and we found a roach crawling in our room on the wall. We ignored this considering the front desk person was so patient with us from the beginning. We just requested new sheets and killed the bug. On Friday night, our AC went out in the middle of the night. They didn't have anyone to fix it, so they moved us rooms, one floor up. A bit inconvenient because we had all of our stuff but they did allow us just to leave everything in the old room for the night as long as we moved everything by 11 am the next morning, which we did. So once again, I said to myself, due to their customer service and understanding, we wont leave a poor review of our poor experience thus far. The last straw was getting our $50 deposit back. As previously stated, we paid $10 on our card and the rest of the deposit in cash. However, upon checkout they only gave us $10 back. They stated they didn't have record of the other $40. So it seems the man that night stole our money and no one will return our calls to refund our remaining money.
Stayed 3 nights in Jun 2022
Response from VH on Jul 6, 2022
Please contact us direct

6/10 Okay

Carole

Liked: Cleanliness, room comfort
Affordable
Stayed 2 nights in Jul 2022
Response from VH on Jul 6, 2022
Thank you for your comments

8/10 Good

Laura Anne

Travelled with family
Liked: Cleanliness
The pool was nice, but the shuttles run once a day and would be nice to have had the vending machines full, almost everything was sold out. The breakfast could have been better. Very friendly staff.
Stayed 4 nights in Jun 2022
Response from VH on Jul 6, 2022
Thank you for your comments

8/10 Good

SASHA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 1 night in Jun 2022
Response from VH on Jul 6, 2022
Thank you!

2/10 Terrible

Haven

Travelled with partner
Disliked: Amenities, property conditions & facilities
Hotel was nasty, never had towels to refill. No customer service.
Stayed 5 nights in Jun 2022
Response from VH on Jun 29, 2022
We will address this with staff

4/10 Poor

Linda

Stayed 1 night in Jun 2022
Response from VH on Jun 28, 2022
We apologize for not meeting your expectations.

10/10 Excellent

Guadalupe, catano

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very good Service and nices rooms
Stayed 4 nights in Jun 2022
Response from VH on Jun 29, 2022
Thank you very much

4/10 Poor

Camron

Travelled with family
Disappointed
My stay was not good. When I got to my room, we called the front desk because we did not have any wash clothes, we were told that housekeeping was not there that late and I would have to wait. The front desk did not offer to get me any at all and never received any at all while we were there. We had no hot water and got it about 30 minutes before we checked out. When I went to check out I had to wait 10 minutes before anybody came to the desk and then when I complained again to the front desk clerk all she said was okay you are good to go. I called Hotels.com about my stay and they took my infomration called the hotel and they got no answer and the customer service rep stated that she would email the hotel and that somebody would reach out to me soon. I left on Sunday 6/19/2022 and it is now 6/22/2022 3 days later and I haven't heard from the hotel it self nor hotels.com. Very disappointed
Stayed 2 nights in Jun 2022
Response from GM on Jun 23, 2022
We will review this with staff and get back with you

8/10 Good

tithy

Stayed 3 nights in Jun 2022

8/10 Good

Kristin, Vienna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here to go to Disney. We saved a ton of money and this hotel is very close to the parks.
Stayed 2 nights in Jun 2022
Response from Vance on Jun 21, 2022
Thank you for your comments!

6/10 Okay

Alfonso

Stayed 6 nights in Jun 2022

6/10 Okay

James

Travelled with family
Disliked: Room comfort
Stayed 6 nights in Jun 2022
Response from Vance on Jun 16, 2022
Thank you for rating us

6/10 Okay

Christin

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Jun 2022
Response from Vance on Jun 17, 2022
Thank you for taking your time to score us.

4/10 Poor

Katherine

Travelled with family
Bathtub was repaired with plaster, made noises as
Bathtub was repaired with plaster, it was cracking as we were showering.
Stayed 1 night in Jun 2022
Response from Vance on Jun 16, 2022
Renovations begin in August we apologize for the inconvenience.

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. I was really impressed with my room.
Stayed 1 night in Jun 2022
Response from Vance on Jun 15, 2022
Fabulous we are very happy your stay was excellent

8/10 Good

Ruben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Vance on Jun 14, 2022
Thank you for your score

6/10 Okay

keniel

Travelled with family and small children
Disliked: Cleanliness
The was good
Stayed 3 nights in Jun 2022
Response from Vance on Jun 14, 2022
That is good!

10/10 Excellent

MAYRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Jun 2022
Response from Vance on Jun 14, 2022
Thank You

6/10 Okay

Carissa

Travelled with family
Disliked: Cleanliness
Pictures of resort are very misleading
Stayed 1 night in Jun 2022
Response from Vance on Jun 13, 2022
We have begun our renovation projection and will complete by 2023 .

4/10 Poor

kendra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
The pictures of the room weren't what we got. The sheets were stained,room had an odor,bathroom and shower were terrible. We didn't stay ...we went and got another hotel the same night we checked in. Then we checked out the next day.
Stayed 2 nights in Jun 2022
Response from Vance on Jun 13, 2022
That is not our normal level of service and we aoplogize.

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

2/10 Terrible

Diron C

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had the biggest cockroach living in a crack in the bathroom that ive ever seen. The room smelled disgusting and Im glad I only was booking for a night before staying at a different hotel
Stayed 1 night in May 2022
Response from Vance on Jun 9, 2022
The insect is a palmetto bug and i assure you we have a professional licensed Pest Service. As for the condition of the room we apologize it has been a long time since we've had a comment like yours.

4/10 Poor

Britney

Travelled with family and small children
Disliked: Cleanliness
Pretty sure there was blood on the couch in our room. Bed was very uncomfortable and it took staff awhile to help me in person at the front desk
Stayed 1 night in May 2022
Response from Vance on Jun 13, 2022
Our apologies taht is not our normal service level

8/10 Good

Tasha

Travelled with family
Liked: Cleanliness, staff & service
I liked that there was a heated pool and they had towels available for the guest. I wish that they had a better selection for breakfast. I really think they should have had all their renovations done before having guests. There were a lot of things that weren't available that the website said there were available. overall the property was not that bad I mean u get what you pay for considering. we had fun we had a place to lay our heads when we were done with our activies for the day!
Stayed 2 nights in May 2022
Response from Vance on Jun 13, 2022
Wait till you see the renovations beginning in August

4/10 Poor

Francheska

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
My staff was the worst part of this hotel experience. They did not comunícate well and her were not friendly or inviting.
Stayed 2 nights in May 2022
Response from Vance on Jun 13, 2022
Most of the labor pool is Spanish speaking. But that does not stop a sincere smile.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Wasn’t expecting much for the price and really just looking to crash since we spent most our time at the parks. However, this place was really out dated. House keeping knocked on the door twice before 8am. Won’t stay here again.
Stayed 1 night in May 2022
Response from Vance on Jun 13, 2022
Housekeepers do not even clock in until 8:30 in the morning and do not go on floors till after 9:00.

10/10 Excellent

Stacye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was quick and easy. The pool was great after a long day at Island of Adventure. The room was fine. We only stayed over night, but everything was great.
Stayed 1 night in May 2022
Response from Vance on Jun 13, 2022
Thank you for your comments

10/10 Excellent

Amanda

Stayed 1 night in May 2022
Response from Vance on May 24, 2022
Thank you very much

6/10 Okay

Vincent

Business traveller
Liked: Cleanliness, staff & service
This resort charges $12 that is needed to be paid at the desk which is no big problem they also charge your credit card $50 for incidentals which is supposed to be returned upon leaving. My credit card has been hit for $50 from this resort and still has not been refunded several calls to them I’ve been hung up on I’ll give this although a nice room Weston good ratings for their customer service
Stayed 1 night in May 2022
Response from Vance on Jun 13, 2022
The credit to a card depends on your bank and can take up to 7 business days

2/10 Terrible

kelly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining and pool area bar were closed due to being short staffed. Found 4 cockroaches in the hotel room. Checked out a day early.
Stayed 2 nights in May 2022
Response from Vance on May 17, 2022
With 25 restaurants within less than a mile we have served breakfast only since 2014. The Pool Bar has not been reopened since the Pandemic. Being under new ownership and the massive cleanup of the Lanscaping areas our Pest Control pretreated the area prior, and we are sorry for the insects getting into the room.

6/10 Okay

Bryon F

Travelled with family
Disliked: Amenities
WAS OK, BREAKFAST WAS WORSE THAN SCHOOL LUNCH AND CHEAT AS HELL!!
Stayed 9 nights in Apr 2022
Response from Vance on May 13, 2022
Thank you for your comments we are working on improvements

10/10 Excellent

MISTINA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous and helpful. Especially Antonio, he was helpful and kind. He assisted with anything we needed, with a while on his face. Wish housekeeping came every 2 days as we were told, but when they did come, it was a great job.
Stayed 5 nights in Apr 2022
Response from Vance on Apr 20, 2022
Thank You for your comments

4/10 Poor

Dawn

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The shower head fell off. The AC unit was loud and sounded like cats were fighting. We found shards of glass in one of the beds. And the pull out bed was disgusting and the had no linens for it.
Stayed 2 nights in Apr 2022
Response from Vance on Apr 20, 2022
I am so sorry that this occurred, and I hope our associate when informed corrected the issues .

2/10 Terrible

yolanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad smell and mold in the bathroom and dirty ness.
Stayed 4 nights in Apr 2022
Response from Vance on Apr 13, 2022
According to the notes in your reservation we offered to move your room on the check in date 4/8 and it was declined by you.

2/10 Terrible

Nathan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 4 nights in Apr 2022
Response from Vance on Apr 11, 2022
I wish you could be more specific but none the less we apologize for your not-so-great experience