Titre : 5BR Home w/ Pool - Windsor at Westside (8890GC) – Avis, offres et photos 2026 | Expedia.ca [Afficher tous les hébergements](http://www.expedia.ca/Hotel-Search?regionId=&selected=36317135&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Maison entière # 5BR Home w/ Pool - Windsor at Westside (8890GC) Propriété de vacances à Kissimmee avec une piscine privée et une cuisine ## Galerie de photos de l’hébergement 5BR Home w/ Pool - Windsor at Westside (8890GC) ![Piscine](https://images.trvl-media.com/lodging/37000000/36320000/36317200/36317135/754c2c01.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Extérieur](https://images.trvl-media.com/lodging/37000000/36320000/36317200/36317135/968e4917.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Réfrigérateur, four à micro-ondes, un four, surface de cuisson](https://images.trvl-media.com/lodging/37000000/36320000/36317200/36317135/72c5ef44.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hall](https://images.trvl-media.com/lodging/37000000/36320000/36317200/36317135/9e1a35ee.jpg?impolicy=resizecrop&rw=297&ra=fit) ![5 chambres, fer et planche à repasser, lit de bébé portatif, Wi-Fi](https://images.trvl-media.com/lodging/37000000/36320000/36317200/36317135/fdb84b93.jpg?impolicy=resizecrop&rw=297&ra=fit) - Aperçu - Emplacement - Commodités - Politiques ## Avis 7,8 Bien ### Maison entière 5 chambres5 salles de bain13 personnes2260 pi² ## Commodités populaires - Piscine - Baignoire à remous - Cuisine - Laveuse - Sécheuse - Climatisation ## Ajoutez des dates pour connaître les prix Arrivée Départ Voyageurs ## À propos de cet hébergement ### Hébergement entier Vous aurez la maison entière pour vous et ne la partagerez qu’avec d’autres voyageurs de votre groupe. ### 5BR Home w/ Pool - Windsor at Westside (8890GC) This is an amazing, luxury 5 bedroom, 4.5 bathroom vacation home is beautifully decorated throughout. Has a beautiful lake view with a private pool for prime relaxation. Located in Windsor at Westside Resort with awesome amenities and great location to Disney and all parks. Can accommodate up to 13 people! (8890) \== ABOUT THE PROPERTY == Our 5 bedroom, 4.5 bathroom vacation home can comfortable accommodate up to 14 people! This rental home has attained the prestigious "Grand" status for having an upgraded professional furniture package and electronics throughout the home. We provide a fully stocked kitchen that also has marble counter tops and stainless steel appliances. The private pool will provide hours of fun in the Florida sun. Free hi-speed WIFI and a washer and dryer are included for added convenience. Bedroom set up: King master suite, 2 Queen bedrooms, Bedroom with 2 twin beds, Bedroom with 1 twin over full bunk bed, including twin trundle, and a Sofa Bed. Fresh towels and linens are provided. We also provide a pack n play and high chair for you. \== ABOUT OUR RENTAL POLICIES == \- No smoking \- No pets allowed \- No events, parties or large gatherings \- Primary renter MUST be at least 21 years old to book \- Submission of Photo ID or Passport may be required (simply upload into Guest Experience portal) \- Rental Agreement required for each booking (sent by email and text to be signed electronically by primary renter) Pool heat is currently not working. We are actively working to resolve the issue. The Grill is NOT NCLUDED in your reservation for this property. BBQ- One time fee of $50 to clean after your usage. Please let us know if you'd like to take advantage of this amenity once paid we will text you the code for the lock. We do not provide the propane tank. It can be refilled at the nearest gas station near the home Toiletries and Household Items: We provide a starter pack for each reservation (including toilet paper, paper towels, trash bags, dish tabs, laundry detergent pods, bar soap, shampoo, conditioner, and body lotion). Any further items needed will need to be provided by the guest. NO SHOWS, LATE ARRIVALS, EARLY DEPARTURES: We will not refund any monies should a guest decide to shorten their stay. Guest is responsible for payment of all nights confirmed, regardless of guest's late arrival or early departure date. No shows, late arrivals and early departures will be charged the full amount for the entire reserved stay. LATE CHECK OUT/EARLY CHECK IN: Check in time is 4pm, Check out time in 10am. These times are STRICT due to our operation schedule. Guests who do not check out of the property by 10am are subject to a $150.00 fine. Also, guests who arrive to the property prior to 4pm are subject to a $150.00 fine. Any check in/check out times other than 4pm and 10am MUST be approved by De Paula Realty. NO PETS: No Pets are allowed. A $250 per pet fee will be charged if there is any report of pet hair on bedding and sofas. The violation of any terms of this pet policy subjects the guest to additional fines or termination of the rental period. NO SMOKING: No Smoking is allowed in any of the properties and there may be a fine imposed ($450 charged to your credit card) or immediate removal from the property. MINIMUM AGE: We will not rent to vacationing students or singles under 21 years of age unless accompanied by an adult guardian or parent. PROPERTY DAMAGE: If you damage the property you will be charged accordingly. If any issues should arise, please be sure to contact us IMMEDIATELY. CLEANING: The departure cleaning fee will also be required on all reservations and will be applied to each property booked. If a guest is staying more than one month in the same rental unit, the fee will only be charged on the final month. A thorough cleaning of the property will be carried out before and after occupancy. It is expected that you will leave the property in a reasonably clean and orderly condition. Guests will be charged for any damage, loss or breakage in the homes or on the premises during your stay, including stolen items. If you have not vacated the unit before the cleaning crew arrives, and they are unable to clean the unit, you will be assessed an additional extra night. There is no daily maid service. You can always add services during your stay for additional charge. We are not responsible for any injuries or accidents in the home. Thank you and we hope you enjoy your stay. \== ABOUT THE LOCATION == Windsor at Westside is one of Kissimmee’s newest and most luxurious resort communities. The resort amenities include an extraordinary 10,000 sq.ft. clubhouse as the centerpiece, as well as a huge resort-style pool, complete with cabanas, a water slide, and lazy river – perfect for families to enjoy for hours (resort pools are heated year round)! When it’s time for a drink or a bite to eat, head over to the tiki bar where they have a tempting menu for poolside dining. With all the latest in cardio and strength building equipment, the fitness center will keep you in shape while on vacation. There are also sand volleyball courts, multi-purpose sports courts and a video arcade room. How far to the attractions? Disney- 8 miles ESPN Wide World of Sports- 10 miles Premium Outlets- 14 miles Sea World- 16 miles Universal Studios- 21 miles Mall at Millenia- 23 miles Orlando International Airport- 29 miles Downtown Orlando- 27 miles Legoland- 31 miles Busch Gardens- 63 miles The resort is strategically located in the Kissimmee area. It is only 8 miles to Disney and within a short drive to Universal, Disney Springs, dining, shopping and many local beaches. For Disney enthusiasts, the location is ideal - the Disney parks can be accessed via Toll Road 429 and the Western Way Blvd. Pets - not allowed Please check your e-mail for arrival instructions once the reservation process is complete. ## Commodités de l’hébergement ### Piscine/spa - Baignoire à remous - Piscine commune - Piscine privée ### Internet - Disponible dans la maison : Wi-Fi ### Stationnement et transport - Stationnement sur place ### Cuisine - Cafetière-théière - Essuie-tout - Four - Four à micro-ondes - Grille-pain - Lave-vaisselle - Réfrigérateur - Surface de cuisson ### Restauration - Table de salle à manger ### Chambres - 5 chambres - Canapé-lit - Draps fournis ### Salle de bain - 4,5 salles de bain - Douche - Papier de toilette - Savon - Séchoir à cheveux - Serviettes fournies - Shampooing ### Lieux de séjour - Salle de séjour - Table de salle à manger ### Divertissement - Téléviseur ### Espaces extérieurs - Barbecue - Patio ### Buanderie - Installations de buanderie - Laveuse-sécheuse ### Confort - Climatisation ### Animaux de compagnie - Aucun animal de compagnie autorisé ### Accessibilité - Hébergement non-fumeurs ### Services et commodités - Fer et planche à repasser ### Dispositifs de sécurité - Détecteur de monoxyde de carbone (L’hôte a indiqué qu’il y avait un détecteur de monoxyde de carbone dans l’hébergement.) - Détecteur de fumée (L’hôte a indiqué qu’il y avait un détecteur de fumée dans l’hébergement.) ### Information générale - Taille de l’unité : 2 260 pieds carrés ## Hébergements similaires ![Piscine](https://images.trvl-media.com/lodging/37000000/36090000/36089600/36089529/ba7def1a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Perfect Retreat 8BR/6BA Pool Home in Windsor at Westside! 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Les renseignements fournis par l’hébergement peuvent être traduits au moyen d’outils de traduction automatique. ### Animaux de compagnie Les animaux de compagnie ne sont pas autorisés. ### Enfants et lits supplémentaires Les enfants sont bienvenus. ### Événements Aucun événement autorisé ### Fumeurs/non-fumeurs Interdis de fumer ## Renseignements importants ### À savoir Des frais par personne supplémentaire peuvent s’appliquer et varient selon les politiques de l’établissement. Une pièce d’identité avec photo émise par le gouvernement et un dépôt en espèces, une carte de crédit ou une carte de débit pour couvrir les frais accessoires peuvent être requis à l’arrivée. Les demandes spéciales sont sujettes à la disponibilité au moment de l’enregistrement et peuvent entraîner des frais supplémentaires. Les demandes spéciales ne peuvent pas être garanties. Les fêtes et les événements de groupe sont strictement interdits. L’hôte a indiqué qu’il y avait un détecteur de monoxyde de carbone dans l’hébergement. L’hôte a indiqué qu’il y avait un détecteur de fumée dans l’hébergement. Cet établissement est géré par l’intérmediaire de notre partenaire Vrbo. Vrbo vous enverra un courriel contenant un lien vers un compte Vrbo qui vous permettra de modifier ou d’annuler votre réservation. ### Hébergement également appelé Lake View Private Pool modern 5br Windsor at Westside Lake View! Free Waterpark! Modern 5br Windsor at Westside 3892068 ## À propos du quartier ![Carte](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C28.30663%2C-81.64291&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Lelbapdm1qqlnZ7fqf0AhqiYLZQ=) Kissimmee, FL #### À proximité - Parc régional du nord-est \- 4 min en voiture \- 2.7 km - Lac Davenport \- 4 min en voiture \- 2.8 km - Highland Reserve Golf Club \- 7 min en voiture \- 4.0 km - Parc aquatique Surfari \- 8 min en voiture \- 7.9 km - Mystic Dunes Golf Club \- 10 min en voiture \- 10.4 km #### Transport - Gare de Kissimmee : à 32 min en voiture - Kissimmee, Floride (ISM-Kissimmee Gateway) : à 40 min en voiture #### Restaurants - ‪Dutch Bros Coffee - ‬6 min en voiture - ‪McDonald's - ‬6 min en voiture - ‪7-Eleven - ‬3 min en voiture - ‪Chick-Fil-A - ‬9 min en voiture - ‪Twistee Treat Berry Town - ‬6 min en voiture ## Foire aux questions ### 5BR Home w/ Pool - Windsor at Westside (8890GC) possède-t-il une piscine? ### 5BR Home w/ Pool - Windsor at Westside (8890GC) accepte-t-il les animaux de compagnie? ### Combien coûte le stationnement à 5BR Home w/ Pool - Windsor at Westside (8890GC)? ### À quelle heure est-il possible d'arriver à 5BR Home w/ Pool - Windsor at Westside (8890GC)? ### À quelle heure doit s'effectuer le départ à 5BR Home w/ Pool - Windsor at Westside (8890GC)? ### Où se situe 5BR Home w/ Pool - Windsor at Westside (8890GC)? ## Avis pour 5BR Home w/ Pool - Windsor at Westside (8890GC) ## Avis ### Bien Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives. [Plus de renseignements](https://www.expedia.ca/fr/lp/b/content-guidelines) 10 – Excellent 21 8 – Bien 14 6 – Acceptable 9 4 – Médiocre 5 2 – Terrible 4 ### 6,8 Propreté ### 9,2 Emplacement ## Avis ### 8/10 – Bien #### Estelvyn H. 10 août 2025 Points forts : Propreté The stay and location was great the only problem was when we got to the property the pool was dirty.we tried to clean it with the leaf rake pole to swim but it was a lil to much. I texted about the problem they came in two days after i requested cleaning and all they did was poor Clorox inside and left they didn’t even clean out the leafs and dirty things inside. ![](https://a.travel-assets.com/ugc/hotel-reviews/705534fc-01cb-4da7-b1e1-911329e1a527-1754867195346.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b85f05eb-b01d-4b2f-b6ce-3c7754de6bd8-1754867198107.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/fe8ce2ef-d271-4f85-9ead-1322acf22a12-1754867201230.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c02152ff-3b2d-456a-8ef1-d3a8365c9110-1754867201757.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Estelvyn H. Séjour de 3 nuits en août 2025 ### 6/10 – Acceptable #### Vincent B. 15 mai 2025 #### Mother’s Day’s Really nice, wish there were wash towels in the bathrooms. Pool area had vegetation growing. Not enough blankets. ##### Vincent B. Séjour de 2 nuits en mai 2025 ### 6/10 – Acceptable #### RAYMOND BAKER J. 7 mai 2025 #### Descent Carpet need cleaning, no rags, and not a fan of trash picked up by front door ##### RAYMOND BAKER J. Séjour de 2 nuits en avril 2025 ### 8/10 – Bien #### Rachael D., Streator, Illinois 10 avr. 2025 Points forts : Propreté #### Disney Family Vacation The house was big enough for all of our family-11 in total. Plenty of bathrooms and beds for everybody. Upon arrival we had issues getting into the community because of an old gate code. Once we got into the house you could see the place had some wear and tear. It was very clean though. I do wish in the listing they would have put that they only provided starter supplies like one roll of toilet paper per bathroom and so on. That we knew what we were getting into having to grocery shop to stock the entire house for our long stay. Throughout the first 2 days in the house we realized some issues. The shower door track in the main suite was broke and the doors wouldn’t shut properly. They did come and fix that quickly thankfully. We also found that several of the outlets did not work, and one of the back outside doors was off the hinges. They did come by and fix those when we told them. So it started off rocky. While all of these issues were going on the gate code problem turned out to be a bigger issue then a simple fix due to clerical errors regarding the owners paperwork. It took like 3 or 4 days before they finally got everything fixed and got us.a working gate code. I understand some of these things were out of their control but it did leave a bad taste in our mouth. We spent alot of money and had to deal with their issues while trying to enjoy our family vacation that we only get once every several years. I would stay somewhere else next time. ##### Rachael D. Séjour de 9 nuits en mars 2025 ### 10/10 – Excellent #### The B. 22 mars 2025 Points forts : Propreté #### EXCELLENT CHOICE!!!! Exactly as described. Gated community is a plus. Unfortunately the pool needed repairs so we were unable to enjoy it. The home is absolutely beautiful. It accommodated 7 Adults and a 2 year old easily. The location is ideal. Only a few mins from Walmart and approximately 30 mins from Orlando's Airport We enjoyed the Club House Ammenites ##### The B. Séjour de 3 nuits en décembre 2024 ### 4/10 – Médiocre #### Calandra R. 13 mars 2025 Points faibles : Propreté #### Old living room furniture and cold pool Great location, furniture and carpet was dirty. Pool was very cold not heated ##### Calandra R. Séjour de 3 nuits en novembre 2024 ### 8/10 – Bien #### Craig V. 9 mars 2025 Points forts : Propreté #### Nice place to stay! We had a nice visit! The home was nice and the resort was cool. It would have been nice to know that there’s a charge to purchase tubs for lazy river at resort. The screen door top hinge needs repair but door was functional. Overall we would stay again. ##### Craig V. Séjour de 5 nuits en mars 2025 ### 8/10 – Bien #### Ignacio V. 15 févr. 2025 Points forts : Propreté #### Good house All good ##### Ignacio V. Séjour de 2 nuits en février 2025 ### 10/10 – Excellent #### Meri F. 9 févr. 2025 Points forts : Propreté #### Fun weekend Excellent except the pool was slimh ##### Meri F. Séjour de 2 nuits en février 2025 ### 10/10 – Excellent #### Victoria M. 1 janv. 2025 Points forts : Propreté #### Perfect place to stay This is a good place to stay if you want convenience for visiting Disney. ##### Victoria M. Séjour de 5 nuits en décembre 2024 ### 10/10 – Excellent #### Hazem I. 2 déc. 2024 ##### Hazem I. Séjour de 4 nuits en novembre 2024 ### 8/10 – Bien #### Rachelle S. 7 nov. 2024 #### Nice The place was nice. My friends and I enjoyed our stay. The only cons I have are the carpets (stained…feels unclean), the peeling leather (white) couch, and the mesh screening above the pools needs to get fixed (there’s a big hole). Other than that, we really enjoyed our stay. Check in/check out process was really easy and no complications. Please read before booking, if I had a chance review the Renter’s Agreement before booking, that would’ve been helpful in deciding to book this place or not. I rate this place a 7/10\. ##### Rachelle S. Séjour de 2 nuits en novembre 2024 ### 8/10 – Bien #### Cari B. 1 nov. 2024 #### Spacious and Affordable Family meeting up together. Enough room for all of us to stay together. Plenty of bathrooms as well. Bring your own toiletries (bath soap) and shop for paper towels and toilet paper the ones provided are extremely thin and only 1\. Rug is filthy, faux leather peeling off from couch. Response from host was always quick and they did tend to some of our concerns immediately during the stay and fixed a few things. Host does try to help make the stay a pleasurable one. ##### Cari B. Séjour de 2 nuits en octobre 2024 ### 6/10 – Acceptable #### Gem F. 16 août 2024 #### Overall nice place Very accommodating property manager. Nice location. Accessible to various surrounding stores. Quiet compound. ##### Gem F. Séjour de 6 nuits en août 2024 ### 10/10 – Excellent #### charles n. 2 août 2024 Points forts : Propreté #### Great Stay Me and my family enjoyed the house. There was more than enough space and the kids enjoyed the pool and the water park. We will return. ##### charles n. Séjour de 4 nuits en juillet 2024 ### 10/10 – Excellent #### Angelique T. 22 juill. 2024 Points forts : Propreté #### Good spot We really enjoyed our self ##### Angelique T. Séjour de 2 nuits en juillet 2024 ### 8/10 – Bien #### Khristopher W. 15 juill. 2024 #### Nice Stay The property is great. My only issue was equipment such as not enough towels, Toilet paper, Wash rags and Garbage bags! But other than that is way a good stay. ##### Khristopher W. Séjour de 2 nuits en juillet 2024 ### 10/10 – Excellent #### Melvis V. 27 juin 2024 Points forts : Propreté #### Great! It was clean, great costumer service by host, good space, confort and capacity. Only I need to point that missing towels for outdoor activities ( in the description appear) . ##### Melvis V. Séjour de 3 nuits en juin 2024 ### 2/10 – Terrible #### Nina P. 17 juin 2024 Points faibles : Propreté #### Updates Needed Online impression was great. However, the furniture needs to be replaced very worn. Carpet needs to be cleaned throughout. Only the TV in the Living Room and Master gave channels to watch. Bugs entered into the pool area and home due to broken screens on the pool area. No additional trash bags, front entrance to the Unit was not clean and undesirable to enter. Not at all what I expected. Enjoyed the benefits of using the Lazy River Pool area. ##### Nina P. Séjour de 2 nuits en juin 2024 ### 2/10 – Terrible #### Vanessa M. 27 mai 2024 Points faibles : Propreté #### This is a scam! This place was so run down broken beds clogged tubs dirty floors stained carpets dirty sheets. Do not book here. Ruined my daughter’s 10th birthday. Was cleaning and washing all night before we could sleep. No response from anyone please spend your money else where I left 1s because a 0 wasn’t able to put ##### Vanessa M. Séjour de 2 nuits en mai 2024 ### 2/10 – Terrible #### ashley c. 6 juill. 2023 Points faibles : Propreté #### Should not have luxury listed in the description This is a maintained condo, nothing is luxury about it. Contact with the owner is horrible. I called months before my vacation and never received a call back About my concerns regarding the bad reviews that I read. Those reviews were very true. There needs to be a total makeover at this condo. The walls were horrible and also was the carpet. Stains on walls and carpet were very disgusting. The “white” couch was nasty peeling and no longer white it was beige and brown very worn down and also the black couch upstairs was not sturdy and worn as well. Also there were limited amenities inside the condo. The bedding was clean but the bed my husband and I slept in was leaning so it was very uncomfortable. Overall I would not stay here again I would suggest a total makeover and new furniture throughout the condo. ##### ashley c. Séjour de 3 nuits en juillet 2023 ### 4/10 – Médiocre #### Jennifer C., Sparta, USA 28 juin 2023 Points faibles : Propreté #### 8890 Geneve Ct-June 23-27, 2023 Glad I purchased the accidental insurance beforehand. The place was only have of what we expected. The room downstairs had a broken board on frame, drink or some kind of substance spilled on wall behind lamp by night stand on same side of broken board, foam topper was torn in several spots plus stained linens, no wash rags at all, broken baseboards on entry going into kitchen, a small cooking sheet big enough for 8 biscuits, one 9x13 casserole dish, several pots and pans but only 2 lids, the white sectional in living room had food and several black spots (removal with wet rag) left on it, hole in wall by dining room table, the screens on pool patio were ripped, one of which had a decent size hole, the crayon markings on many walls, busted crayons all over closet floor that was located in kitchen, upstairs tv room had several candy wrappers shoved behind tv, the bunk bed room night stand drawers were drawn all over inside, the tall dresser top right drawer had a huge hole through the bottom, the tv picture on top left corner was busted 3-4 inches across and about a full 2 inches down, the double bed room looked to have spit splotches in 3 or 4 different spots, the bed closest to door had hair and debris on it(like it had been slept in and not changed), the bathroom located outside of it had a dirty hand towel as in either shaving cream or tooth paste on it, plus the shower/tub rug was dirty footprints and wet . Couldn’t get a call back from anyone regarding the issues at all. ##### Jennifer C. Séjour de 4 nuits en juin 2023 ### 10/10 – Excellent #### Sandy M. 7 avr. 2023 #### Honestly I wasn’t happy The place is a little warn down but after all my kids and grandkids arrived I was ok. They all loved the pool and community pool and didn’t really notice anything else. We had 13 people in our group, beds were comfortable, bathroom for all families and had enough dishes, etc. we did have to buy kitchen towels and wash clothes - otherwise we loved it. ##### Sandy M. Séjour de 10 nuits en mars 2023 ### 4/10 – Médiocre #### Anna Mae M. 18 mars 2023 Points faibles : Propreté #### The condo The whole house needs a new paint job as well as all the carpets should be replaced! As well as the bare essentials should be provided! Dish soap , extra garbage bags, paper towel & toilet paper, as well as face cloths. House was reasonably clean, but definitely not spotless n shining. I would not rent here again. ##### Anna Mae M. Séjour de 6 nuits en mars 2023 ### 4/10 – Médiocre #### Andrea L. 13 févr. 2023 #### Not such a nice place and not very good service I asked twice via messenger and once via phone before we came if we needed to bring pool towels NO ONE responded. We had none upon arrival. Getting here the walls were all marked up, verticals blinds missing slats, click falling apart, a mismatched variety of plates and cups/glasses No bath mats one towel per person for the bathroom. No wash cloths. No dish cloth. No lounge chairs at the pool One bedroom locked meaning the occupants could NOT get out. I called this time they answered me and sent a person to take a look. He said this was a diar emergency to get fixed. He was suggesting a lock smith. They NEVER came. Any time after this initial call to the agency I tried to contact them they would not answer my call. I would receive an automatic text message saying someone would call me back. Never happened. The pictures on VRBO made this place look much nicer than it was. Very disappointed ##### Andrea L. 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