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Rating 10 - Excellent. 1004 out of 1665 reviews" "
Hello Thank you for sharing your positive experience with a rating of 5! We truly appreciate your support. Should you have any additional feedback or need assistance, please feel free to reach out.Best,The Laguna Hills Lodge Team
Good location, clean, quiet. Only one issue of needing a heavier blanket.
Lana
Stayed 2 nights in Mar 2024
Response from Laguna on Mar 27, 2024
Hey Thank you for sharing your experience with us. We're pleased that you enjoyed the good location, cleanliness, and quiet atmosphere. Your feedback about needing a heavier blanket is valuable, and we will take it into consideration for future improvements.Best,The Laguna Hills Lodge Team
10/10 Excellent
Paula
Travelled with partner
Mar 26, 2024
Liked: Cleanliness, amenities
The best!
Paula
Stayed 1 night in Mar 2024
Response from Laguna on Mar 27, 2024
Hi Thank you for your positive feedback and rating of 5! We are delighted to hear that you had a wonderful experience. If there's anything else you'd like to share or if we can assist you further, please feel free to reach out.Best,The Laguna Hills Lodge Team
Staff was great! Check in easy. beautiful garden area. Breakfast was very few options but everything else was wonderful!
Kenneth
Stayed 2 nights in Mar 2024
Response from Laguna on Mar 25, 2024
Hi We appreciate your kind words about our great staff, easy check-in process, and beautiful garden area. Your feedback is valuable to us. We apologize for the limited breakfast options and will work to improve this aspect. Thank you for choosing to stay with us. If you have any further feedback or need assistance, please do not hesitate to let us know.Best,The Laguna Hills Lodge Team
6/10 Okay
Amanda
Mar 24, 2024
Liked: Cleanliness, staff & service
Amanda
Stayed 4 nights in Mar 2024
Response from Laguna on Mar 28, 2024
Hi We appreciate your 3-star rating and value your feedback. If you have specific suggestions for improvement, please share them with us. Your support means a lot to us.Best,The Laguna Hills Lodge Team
8/10 Good
Josefina, Las Vegas
Travelled with family
Mar 24, 2024
Liked: Property conditions & facilities
Close location to key areas in OC
Josefina
Stayed 2 nights in Mar 2024
Response from Laguna on Mar 25, 2024
Hey We appreciate your feedback about our location being close to key areas in OC. Providing a convenient stay for our guests is our top priority, and we're glad you found our proximity beneficial during your visit.Best,The Laguna Hills Lodge Team
Hey We appreciate your positive review about our hotel being safe, clean, and serving good lunch. Your feedback is truly valued. If you have any further comments or need assistance, feel free to reach out.Best,The Laguna Hills Lodge Team
6/10 Okay
Joanne, Mississauga
Travelled with family
Mar 21, 2024
Disliked: Cleanliness, staff & service, amenities
Staff - no care really. Checked in without a hello and checked out without a good bye. No questions about the stay or actually no care to inquire.
The hotel is in a spot with limited access to restaurants. More in a residential area. The only convenience is that it’s close to the freeway.
Hello BiancaThank you for your positive feedback on our "clean and convenient location". We appreciate your kind words. If there's anything else you'd like to share or if we can assist you further, please feel free to reach out.Best,The Laguna Hills Lodge Team
very convenient location and reasonable for amenities!
James
Stayed 3 nights in Mar 2024
Response from Laguna on Mar 21, 2024
Hi Thank you for your positive feedback on our convenient location and reasonable amenities. We're thrilled to hear about your experience. If there's anything else you'd like to share or if we can assist you further, please feel free to reach out.Best,The Laguna Hills Lodge Team
This motel or lodge is top notch. The breakfast is simple but very good the entire property is well done. Also very nice folks at the front desk.
Alexander
Stayed 2 nights in Mar 2024
Response from Laguna on Mar 21, 2024
Hello Alexander,We are thrilled to hear that you enjoyed your stay at our motel/lodge. Your compliments about our property, breakfast, and team are truly appreciated. Thank you for choosing our establishment and for sharing your experience.Best,The Laguna Hills Lodge Team
8/10 Good
Ken
Travelled with family
Mar 19, 2024
Disliked: Cleanliness
. The room had a clean appearance. However, the carpets were sticky and beds were OK but not comfortable. we stayed three days and our room was not cleaned once during that time. However it was in a safe area. It was quiet. And took care of the need. If you’re just going to need a place to stay to sleep, this is a perfect place.
Ken
Stayed 3 nights in Mar 2024
Response from bill on Mar 20, 2024
Hi Ken: Thank you for your review score of 4 out of 5. We provide daily housekeeping service on request, just call the Front Desk or place the maid service sign on your door. We appreciate your feedback "...it was in a safe area. It was quiet.". Yes, Laguna Hills is a safe city and the Laguna Hills City Hall and Police Department are next door to the Lodge. We love our first responders.
We always check the bed when we check in a hotel. Bed sheet had a lot of wrinkles and found hair. One thing that we like is the location of the hotel.
NgocHanh
Stayed 1 night in Mar 2024
Response from bill on Mar 20, 2024
Good Evening NgocHanh: Cleanliness is priority at the Lodge, as a matter of fact "Clean" is the #1 compliment the Lodge has received in thousands of guest reviews. We are glad you like our location, we are just across the street from the Five Lagunas Mall and are a short drive to Laguna Beach and other OC beaches.
Hello We are delighted to receive your 5-star rating! Your feedback and support mean a lot to us. Thank you for sharing your positive experience with us.Best,The Laguna Hills Lodge Team
10/10 Excellent
Samuel
Mar 19, 2024
Liked: Cleanliness, staff & service
Location
Samuel
Stayed 3 nights in Mar 2024
Response from bill on Mar 19, 2024
Hello Samuel: We enjoyed having you as a guest. We look forward to seeing you again soon Samuel, safe travels.
Hello Andrea: Thanks so much for taking the time to post a review score of 5 out of 5. We appreciate your review and your business. We look forward to seeing you often in 2024 _.
The property was beautiful in between the buildings and there was a lot of walkable restaurants which we appreciated
Judith
Stayed 1 night in Mar 2024
Response from bill on Mar 19, 2024
Hi Judith: Spring is just starting, come back in a month and you will see 450 rose bushes in bloom. Yes, the Five Lagunas Mall is just across the street, guest feedback is positive about King's Fish House, In-N-Out Burger, BJ's, and Ruby's.
The Lodge is in a convenient location, close to the 5 freeway. The downside is the age of the property and street noise. If you stay here, I highly recommend you get a room in the A building. The C building faces the street and fire department. I checked out early as I was sleep-deprived. The Lodge staff is great, kudos to them!
karen
Stayed 5 nights in Mar 2024
Response from bill on Mar 17, 2024
Hi Karen: Thanks so much for your review and feedback "The Lodge is in a convenient location...The Lodge staff is great,...". We do have a super location across the street from the Five Lagunas Mall and a short drive to Laguna Beach and Dana Point. Thanks for recognizing our staff _.
8/10 Good
Leonard
Mar 14, 2024
Liked: Cleanliness, staff & service
It’s an ok place to stay
Leonard
Stayed 5 nights in Mar 2024
Response from bill on Mar 19, 2024
Good Moring Leonard: Thanks so much for your review score of 8 out of 10.
8/10 Good
Lisa
Travelled with partner
Mar 13, 2024
Liked: Staff & service
Landscaping was very nice
Lisa
Stayed 1 night in Mar 2024
Response from bill on Mar 14, 2024
Hi Lisa: Thank you for your review score of 4 out of 4. Regarding our landscaping, Spring has sprung so come back soon to take a look at our 450 rose bushes _. Safe travels.
10/10 Excellent
Kent W
Mar 13, 2024
Room was clean. Tv could go have been bigger,
Kent W
Stayed 7 nights in Mar 2024
Response from bill on Mar 19, 2024
Hi Kent: "Clean" is the #1 compliment we receive _. Please consider one of our Garden Rooms, the all have large TVs. Safe travels Kent, hope to see you often in 2024.
10/10 Excellent
Hunter
Mar 12, 2024
Convenient, clean, easy parking
Hunter
Stayed 3 nights in Feb 2024
Response from bill on Mar 13, 2024
Hi Hunter: Thanks so much for your feedback "Convenient, clean, easy parking." Parking is a real plus at the Lodge as most customers park very close to their room at no fee. Hunter, we look forward to seeing you again soon, safe travels.
Thanks so much for your review Ruveyda. Please let us know what you didn't like about our complimentary Continental Breakfast. Our plan is to provide guests with lots of options at breakfast. We watch guest reviews carefully and appreciate your feedback.
Wonderful stay, staff are super professional and accommodating. Great location a close drive to the heart of Laguna Beach. Even included a very nice continental breakfast.
Thank you!
TRACI
Stayed 1 night in Mar 2024
Response from bill on Mar 14, 2024
Hello Traci: Thank you for your review and feedback "...staff are super professional and accommodating. Great location a close drive to the heart of Laguna Beach." We do get a lot of guests that want to visit Laguna Beach and Dana Point but do not want to pay beachfront prices. Our location is just across the street from the Five Lagunas Mall, lots of nice restaurants like King's Fish House, In-N-Out Burger, BJ's, and Ruby's. We look forward to seeing you again soon Traci.
10/10 Excellent
Heather Ruth
Mar 11, 2024
Liked: Cleanliness, staff & service
Heather Ruth
Stayed 1 night in Mar 2024
Response from bill on Mar 13, 2024
Hello Heather Ruth: Thank you for taking the time to post a review score of 5 out of 5. We look forward to seeing you again soon. BTW, our roses will be in bloom soon, we have 450 rose bushes and 80 bougainvillea _.
8/10 Good
Pierre
Mar 11, 2024
Mattress , linens, towels worn out , need to replace.
Pierre
Stayed 7 nights in Feb 2024
Response from bill on Mar 12, 2024
Hi Pierre: Thanks so much for your review score of 4 out of 5. We will inspect your room to make sure the mattress is in good shape. I will also share your input with our housekeeping manager about the linens in your room - thanks for the heads up. Travel safe Pierre, we look forward to seeing you again soon.
6/10 Okay
Sue
Travelled with partner
Mar 11, 2024
Liked: Cleanliness, staff & service, amenities
Our room was on the second floor of building B, and there was no elevator. When we got to our room, our keys did not work. We had to go back to the desk, and when she came back up with us, even her master key didn’t work. They had to move us to another room. Breakfast was just OK. There is nothing hot other than toasted bagel or bread and coffee or tea.
Sue
Stayed 3 nights in Mar 2024
Response from bill on Mar 12, 2024
Hi Sue: Thanks so much for your review and feedback. We were happy to read that our Front Desk Officer went to your room to address the key problem, we apologize for this problem. In researching this issue with my maintenance team there was a magnetic read issue in the door lock, it has been fixed. Regarding our free Continental Breakfast we do not offer hot items but can recommend to you two local restaurants if you prefer a full hot breakfast - Ruby's at the Five Lagunas Mall across the street and Chick-fil-A which is next door to the Lodge. Thank you again for your feedback Sue and thank you for staying with us.
6/10 Okay
Bharat
Mar 10, 2024
Liked: Cleanliness
Disliked: Staff & service
It’s an old property, though clean and quiet.
Carpets are old, rooms are dark and no one smiles at the front desk!
Cleaning lady and the young man at the continental breakfast were only person with a smile!
How can you run out of bread at the breakfast time??
Bharat
Stayed 3 nights in Mar 2024
Response from bill on Mar 11, 2024
Good Morning Bharat: Thanks so much for your review and feedback "...clean and quiet" and comment about smiles. Regarding breakfast I checked with my team and they are not aware of any shortage of bread, we have a drawer with a two day supply of bread, bagels, pastries and muffins. I would appreciate any help you can give me so I better understand your concern. Thanks.
The grounds around the property felt like a mini-resort in the midst of the city. The buildings were accessible, and the continental breakfast was better than expected, with different bread options (wheat, various bagels, English muffins), cold cereal choices, hard-boiled eggs, yogurt, fruit juices, and of course coffee and hot chocolate.
Wendy
Stayed 1 night in Mar 2024
Response from bill on Mar 11, 2024
Hi Wendy: We loved your comment "...the property felt like a mini-resort in the midst of the city." As a family owned property we thank you for your business. We look forward to seeing you again soon Wendy.
This is a lovely hotel with a beautiful garden, in a convenient location. The housekeepers were angels, pleasant, helpful and efficient. Unlike many hotels these days that have cut back on housekeeping, it is a requirement when you stay there to have daily housekeeping. The bed was nice and firm and plenty of fluffy towels. Clean room for the continental breakfast with an attendant to toast your bagel for you.
The negatives are: the hotel is across the street from a very busy fire station, frequently going out on calls with sirens and horn at full volume (something to keep in mind unless you are a heavy sleeper), and some of the Front Desk attendants could use a refresher course in customer service.
TERRY
Stayed 2 nights in Mar 2024
Response from bill on Mar 9, 2024
Hi Terry: Thank you for all of the detail in your review. We appreciate your comments "This is a lovely hotel with a beautiful garden, in a convenient location. The housekeepers were angels....". We also appreciate your feedback on the Front Desk, I will share your feedback with them, we watch reviews carefully. Thanks for staying with us Terry.
10/10 Excellent
Vania
Mar 9, 2024
Liked: Amenities
Great convenient location with friendly staff.
Vania
Stayed 4 nights in Mar 2024
Response from bill on Mar 9, 2024
Hi Vania: Thank you for your feedback "Great convenient location with friendly staff." We are across the street from the Five Lagunas Mall and a short drive to Laguna Beach, lots of restaurants and fun stuff to do in the area. Safe travels Vania, come back soon _.
8/10 Good
Martha
Mar 6, 2024
Liked: Staff & service, amenities
The staff were pleasant and welcoming upon arrival. The exterior of the premises was well maintained and clean. The little garden is cute but the windows all face each other, so no privacy. The interior of the room was satisfactory. However, there was a
faint odor of dirty carpet (smelly feet, for example). Spider webs in the corner near the AC/heater. I would recommend this place, if you’re looking for a nice place to stay in OC. Hopefully the carpets will be cleaned and spider webs removed. :-)
*No elevator.
Martha
Stayed 3 nights in Mar 2024
Response from bill on Mar 7, 2024
Good Morning Martha: Thanks for your recommendation "I would recommend this place, if your looking for a nice place to stay in OC." BTW, we do have an elevator in Building C, and of course first floor rooms in all three buildings so please give us a call when you make your next reservation. Nice to see you Martha _.
6/10 Okay
dennes
Mar 1, 2024
dennes
Stayed 7 nights in Feb 2024
Response from Laguna on Mar 22, 2024
Hi Dennes,Thank you for your feedback and for rating us 3 stars. We appreciate your review score. If you have any specific suggestions for improvement, please feel free to share. Your support is valuable to us.Best,The Laguna Hills Lodge Team
Good Morning Raymond: Thank you for your review. We will check out the mattress in your room, thanks for the heads up. We offer Premium Simmons Mattresses - Medium Firmness. Safe travels Raymond, come back soon.
Hi Carmen: Thanks so much for staying with us and thank you for your review score of 5 out of 5. We look forward to seeing you again soon _.
10/10 Excellent
Amira
Feb 22, 2024
Amira
Stayed 1 night in Feb 2024
Response from Laguna on Mar 21, 2024
Hi Thank you for the 5-star rating! We truly appreciate your feedback and are thrilled to hear about your positive experience. Your support means a lot to us.Best,The Laguna Hills Lodge Team
Staff was amazing friendly. Super helpful and very nice. The bathrooms were slightly dirty(the tub had a few stains that easily went away with hot water) and under the beds had trash(I always check as I'm one of those paranoid moms). The continental breakfast was great! A little something for everyone. Check in and check out when great.
Audrianna
Stayed 2 nights in Feb 2024
Response from bill on Feb 20, 2024
Good Morning Audrianna: Thanks so much for your review and comments "Staff was amazing...The continental breakfast was great! A little something for everyone" . We also appreciate your heads-up "The bathrooms were slightly dirty", I will follow up with house keeping. Audrianna, we look forward to seeing you again soon at the Lodge _.
Very cute grounds. Nothing super fancy, but a nice clean place to stay. I’d come again!
Serisha
Stayed 1 night in Feb 2024
Response from bill on Feb 20, 2024
Hello Serisha: Thank you for staying with us and thank you for your review. We appreciate your feedback "Very cute grounds...nice clean place to stay. I'd come again!" We hope to see you again soon _.
10/10 Excellent
Veronica
Feb 17, 2024
Veronica
Stayed 1 night in Feb 2024
Response from Laguna on Mar 21, 2024
Hi Thank you for the wonderful 5-star rating! We are delighted to hear about your positive experience.Best,The Laguna Hills Lodge Team
Hi Grace: We appreciate all of your feedback "...Clean rooms, excellent breakfast." We very much appreciate your recommendation "Highly recommended." _ BTW, "clean" is the #1 compliment the Lodge receives in guest reviews.
Our building didn't have an elevator. If we ever stay here again we will ask for a room on property with an elevator.
Benjamin
Stayed 1 night in Feb 2024
Response from bill on Feb 13, 2024
Good Morning Benjamin: Thanks so much for your review. Regarding an elevator, we have an elevator in Building C; and of course first floor rooms in all three buildings. We will be happy to help you at our Front Desk the next time you stay at the Lodge _.
Hello Flora: Thanks so much for your review and review score of 5 out of 5. We appreciate your comments "peace and quiet and friendly staff." Please come back soon Flora.