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Reviews of Hyatt Regency Irvine

4 out of 5
Hyatt Regency Irvine
17900 Jamboree Rd, Irvine, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 497 out of 1003 reviews" "
Rating 8 - Good. 254 out of 1003 reviews" "
Rating 6 - Okay. 114 out of 1003 reviews" "
Rating 4 - Poor. 70 out of 1003 reviews" "
Rating 2 - Terrible. 68 out of 1003 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Rayne

Travelled with family and small children, Travelled with pets
Liked: Amenities
there was no indication that i’d have to pay $40 for parking and $46 to valet. super pricey and not something affordable for low/middle class income. they also would not let me use a trolly on my own which is annoying if you have pets and/or children. the “restaurant” wasn’t a restaurant. it was more like a fast food dine out experience.
Stayed 4 nights in Apr 2024
Response from Michaela on Apr 17, 2024
Dear Rayne,I want to personally thank you for being our Guest at Hyatt Regency Irvine. I truly appreciate your time and review and want to thank you for providing feedback in regard to parking fees and the restaurant. I do hope we get the opportunity to have you back as our Guest at some point in the future. Have a great day!

10/10 Excellent

zoe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Dacia on Apr 17, 2024
Hi Zoe, Thank you so much for your review and stay feedback. We strive to always provide a clean environment for our guests. We hope to welcome you to Hyatt Regency Irvine again soon. Kind regards,

8/10 Good

andie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 1 night in Apr 2024
Response from Angela S. on Apr 16, 2024
Hello andie,Thank you for taking the time to rate your experience and share your feedback. We are thankful you chose to stay at our hotel and had a pleasant stay. We look forward to welcoming you back soon.Best regards,Angela

8/10 Good

ROBERT

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Too many areas still under construction, not ready for guests
Stayed 1 night in Apr 2024
Response from Angela S on Apr 14, 2024
Hello Robert, We are truly grateful that you chose to stay with us. Your feedback is invaluable in our continuous efforts to improve our guest experiences. We are sorry to hear that we did not meet your expectations, and we would be honored if you would consider staying with us again in the future. If there's anything else we can do for you, please contact us on our social or chat channels.Best regards,Angela

4/10 Poor

Nataly

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My issue with this property is the cleanliness. When I got my room, I called front desk and told them that the room was not clean. I asked them to focus on the bathroom, BUT I did say that the ROOM was not clean. So, when I came back, I noticed that the bathroom cleaning was just surface level. AND the hand print on the window, the food crumbs on the couch were still there. The cleaning is VERY surface level, they don't even change the bed sheets. I am not sure they even change the used towels. The same towels that I used were folded and put back to their original place. Overall the cleanliness issue really pissed me off because I was staying at THE HYATT and it was EXPENSIVE. Obviously, there are no refund options. So, this is a warning to all my germaphobes out there or to anyone who cares about sleeping in a clean room. That said, the front desk were very nice and considerate. Especially Miriam, she even gave me a refillable water bottle.
Stayed 2 nights in Apr 2024
Response from Tania on Apr 12, 2024
Hello Nataly,Thank you for providing this feedback about your visit. Please allow me to apologize on behalf of our team for your experience. We apologize for the issues you encountered regarding the cleanliness of your room. We ask that you please contact us on our social media site so that we can discuss your stay further. We look forward to hearing from you soon.Best wishes,Tania

8/10 Good

Ross, Henderson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet property, nicely renovated.
Stayed 2 nights in Mar 2024
Response from Krista on Apr 9, 2024
Hello Ross, Thank you so much for your rating and lovely review of your stay with us here at the Hyatt Regency Irvine. We are glad to hear that you were pleased with your accommodations, and we hope to welcome you back again soon!Warm Regards, Krista

8/10 Good

Ross, Henderson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for business.
Stayed 1 night in Apr 2024
Response from Tania on Apr 13, 2024
Hello Ross,Thank you for the rating and feedback. We are happy that you enjoyed your stay and appreciate the kind feedback. We look forward to welcoming you back soon here at Hyatt Regency Irvine.Warm regards,Tania

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Betsy on Apr 9, 2024
Dear Leonardo,Thank you for your 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Thank you for staying with us.Warm Regards,

10/10 Excellent

James Jong Chul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Great staff.
Stayed 1 night in Mar 2024
Response from Michelle on Apr 2, 2024
Hello James, Thank you for the excellent rating. We are so glad you had an amazing visit at our hotel. Also happy to hear that the staff was great. It was our pleasure to welcome you. We look forward to welcoming you as our guest again soon.Warm regards,

8/10 Good

Hadi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was like new brand hotel, they did really good renovation
Stayed 7 nights in Mar 2024
Response from Angela S on Mar 31, 2024
Hello Hadi, Thank you for taking the time to share your feedback. We appreciate you staying with us and are delighted that you appreciate the hotel renovations and overall hotel. We hope to welcome you back again soon. Warmest regards,Angela

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay here! Super clean
Stayed 1 night in Mar 2024
Response from Melinda on Mar 28, 2024
Dear Susan,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Irvine again soon!Warm regards,Melinda

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay.
Stayed 1 night in Mar 2024
Response from Ciara on Mar 25, 2024
Dear Rachel,Thank you for sharing your review with us. We are delighted to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you again in the near future. Please don't hesitate to contact us should you need any assistance. Kind Regards,Ciara

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Lovely. Clean
Stayed 1 night in Mar 2024
Response from Ciara on Mar 25, 2024
Dear Andrea,Thank you for taking the time to review your stay with us. We are happy to know you enjoyed our property and the cleanliness of our hotel. we hope to have the pleasure of welcoming you again in the near future. Please don't hesitate to contact us should you need any assistance. Kind Regards,Ciara

10/10 Excellent

Manuel, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 1 night in Mar 2024
Response from Travis on Mar 24, 2024
Hello Manuel!Thank you for taking the time to provide your 5 star review of our hotel. We are glad to hear you enjoyed your stay with us. We look forward to welcoming you back soon! Warm Regards, Travis

8/10 Good

Eduardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would 5 star if you didn't have to pay 40 dollars a night to park
Stayed 2 nights in Mar 2024
Response from Melinda on Mar 23, 2024
Dear Eduardo,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us. We have noted your concern about parking and will forward your feedback to our management team. We hope to have the opportunity to welcome you back to Hyatt Regency Irvine again soon!Warm regards,Melinda

10/10 Excellent

Yvette

Stayed 1 night in Mar 2024
Response from Melinda on Apr 12, 2024
Dear Yvette,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Irvine again soon!Warm regards,Melinda

10/10 Excellent

Naji, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dacia on Mar 22, 2024
Hello Naji,Thank you so much for the 5-star rating. We are so glad you enjoyed our service and accommodations. Please visit at Hyatt Regency Irvine again soon.Kind regards,

4/10 Poor

Beatriz, Norwalk

Liked: Cleanliness, amenities
Disliked: Staff & service
The room was nice and super clean. One thing I didn’t like was that I paid for 2 days of valet, but we only used the service for 1 day. When we informed the front desk about this, they said they couldn't refund us because we didn't mention it on the day of use. It seems unreasonable that we can't get a refund for the unused day of parking.
Stayed 2 nights in Mar 2024
Response from Betsy on Mar 18, 2024
Dear Beatriz,Thank you for taking the time to review your past stay with us. We appreciate you choosing to stay with us but apologize that the stay did not meet expectations due to issues with the parking. All comments are communicated to hotel management, so they are aware and to help better our location. If you would like help addressing these concerns, please reach out to us on our Social Chat pages. We thank you for choosing to stay with us and hope to have the opportunity to welcome you back. I hope you have a great day! Warm Regards,

10/10 Excellent

Ruoxin

Stayed 1 night in Mar 2024
Response from Jamie on Apr 7, 2024
Dear Ruoxin,Thank you for your great 5/5 rating of our Hyatt Regency Irvine! It was a delight to see that you enjoyed your stay with us. We hope to have the opportunity to welcome you back as our guest for another great stay in the future!Warm regards,Jamie

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is under some construction but the open area and furnishings are very nice
Stayed 3 nights in Mar 2024
Response from Betsy on Mar 16, 2024
Dear Paul,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Arnette

Stayed 2 nights in Mar 2024
Response from Melinda on Apr 4, 2024
Dear Arnette,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Irvine again soon!Warm regards,Melinda

10/10 Excellent

Anna, Alhambra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from Lindsey on Mar 15, 2024
Dear Anna,Thank you for the excellent rating. We are happy to hear that you enjoyed your overall stay!! We would love to welcome you back again!!Best Wishes,

10/10 Excellent

Omaira

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful new hotel. Very quiet and excellent service. The only complaint is our maid only made beds when cleaning didn’t vacumm or mop
Stayed 2 nights in Mar 2024
Response from Lindsey on Mar 15, 2024
Hello Omaira,Thank you for your five-star rating!! Happy to hear you enjoyed the quietness of our hotel and the excellent customer service. I am sorry to hear your cleaning service did not meet your expectations. I have passed this along to our housekeeping department. We appreciate you letting us know where we fell short. We hope to welcome you back as our guest again soon!!Warm Wishes,

10/10 Excellent

Gracia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Melinda on Mar 12, 2024
Dear Gracia,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Irvine again soon!Warm regards,Melinda

10/10 Excellent

Essra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was great from check in to the rooms, to valet it was absolute wonderful experience.
Stayed 2 nights in Mar 2024
Response from Melinda on Mar 8, 2024
Dear Essra,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us and had such a wonderful experience. We hope to welcome you back to Hyatt Regency Irvine again soon!Warm regards,Melinda

10/10 Excellent

Richard

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property, but the room floors are NOT carpeted. If I wanted plastic floors, I could have gone to Red Roof Inns...NOT!
Stayed 1 night in Feb 2024
Response from Betsy on Mar 2, 2024
Hello Richard,Thank you for your 5/5 rating. We are happy to hear that you felt our property was good. Thank you for your insight on your room. We will be sure to address this with our team. We hope to welcome you as our guest again soon.Warm Regards,

10/10 Excellent

Preeti

Stayed 1 night in Feb 2024
Response from Melinda on Mar 22, 2024
Dear Preeti,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Irvine again soon!Warm regards,Melinda

10/10 Excellent

Tristan Jared

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nice, it's our first every stay at any hyatt hotel and im glad this was the one.
Stayed 2 nights in Feb 2024
Response from Lindsey on Feb 20, 2024
Dear Tristan Jared,Thank you for your five-star feedback. It was a pleasure to welcome you to our hotel and we are so glad to know that you enjoyed your overall stay. We hope to welcome you back for another wonderful stay in the future. Sincerely,

6/10 Okay

Saif

Liked: Cleanliness, property conditions & facilities
Over priced for self parking and valet parking
Stayed 1 night in Feb 2024
Response from Jamison on Feb 18, 2024
Hello Saif,I want to thank you for being a guest of our hotel and for taking the time to share your experience. We apologize for any dissatisfaction with the cost associated with your stay. By sharing your experience, you have a direct positive impact on future stays, which allows us to maintain the level of service that Hyatt is known for. We hope to welcome you back at Hyatt Regency Irvine for a stay that exceeds all expectations.Best regards,Jamison

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! The housekeeping manager stopped by personally to give a gift for my baby who I was traveling with, it made our day. Rooms are all remodeled and the bed was so comfortable.
Stayed 1 night in Feb 2024
Response from Jamison on Feb 18, 2024
Hello Mary,We want to thank you for taking the time to review your recent stay with us. We are overjoyed to hear your thoughts of our hotel and that our staff impacted your stay positively. Our team will appreciate your feedback. We can't wait to welcome you back at Hyatt Regency Irvine!Best regards,Jamison

10/10 Excellent

Peggy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not close to any restaurants but then we don’t know the area.
Stayed 1 night in Feb 2024
Response from Betsy on Feb 5, 2024
Dear Peggy,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Theresa

Travelled with family
Liked: Property conditions & facilities
Clean room, quiet, and friendly staff. Thank you for the wonderful experience!
Stayed 1 night in Jan 2024
Response from Ana on Feb 1, 2024
Dear Theresa,We appreciate your feedback and rating. It was a pleasure to host you during your time in Irvine. We're glad to hear that our team's service and the cleanliness of our hotel contributed to your wonderful experience. We hope to provide another fantastic experience the next time you visit!

10/10 Excellent

Destiny

Liked: Cleanliness, amenities, property conditions & facilities
Parking is expensive
Stayed 1 night in Jan 2024
Response from Ana on Feb 1, 2024
Greetings Destiny,We appreciate the rating. We will take note of your comments about parking prices. We hope to welcome you back the next time you visit Irvine!

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place! Still under construction but you wouldn’t even know it! Enjoyed my stay.
Stayed 1 night in Jan 2024
Response from Laura on Jan 31, 2024
Dear Jennifer,Thank you so much for choosing Hyatt and for the 5-star rating. We are so happy to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon.Best regards,

10/10 Excellent

Karley

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Response from Ana on Jan 29, 2024
Greetings Karley,We're delighted to hear you had a fantastic time at our hotel. We hope to welcome you back the next time you visit Irvine!

6/10 Okay

Jianlan

Stayed 3 nights in Jan 2024
Response from Jamie on Feb 6, 2024
Dear Jianlan,Thank you for taking the time to leave a rating for our Hyatt Regency Irvine! We appreciate your feedback and hope to welcome you back as our guest in the future for a more enjoyable stay.Warm regards,Jamie

6/10 Okay

Kishore

Stayed 1 night in Jan 2024
Response from Jamie on Feb 6, 2024
Dear Kishore,Thank you for taking the time to leave a rating for our Hyatt Regency Irvine! We hope to have the opportunity to welcome you back as our guest for an even more enjoyable stay in the future!Warm regards,Jamie

10/10 Excellent

Edlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Laura on Jan 14, 2024
Dear Edlin, Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Mary

Stayed 1 night in Jan 2024
Response from Ana on Jan 11, 2024
Greetings Mary,We appreciate your rating! We look forward to seeing you again soon!

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Laura on Jan 9, 2024
Dear KevinThank you so much for the 5-star rating. We are so happy to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon. Best regards,

2/10 Terrible

Ali

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very cheap hotel, charged me parking 40$ and also my TV did not work properly.
Stayed 1 night in Dec 2023
Response from Rebecca S on Jan 12, 2024
Greetings Ali,Thank you for your feedback and your recent stay. We are sorry for your disappointing stay. We will share all feedback with our management team. We hope to welcome you back in the future.Warm regards,Rebecca

8/10 Good

Grace

Stayed 1 night in Dec 2023
Response from Rebecca on Jan 2, 2024
Greetings Grace,Thank you for providing feedback and for your recent stay with us. We hope to welcome you back again. Best regards, Rebecca

2/10 Terrible

Sheng

Stayed 1 night in Dec 2023
Response from Melinda on Jan 19, 2024
Dear Sheng,Thank you for taking the time to review our property. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels. We hope to welcome you back for an improved stay that exceeds all expectations.Warm regards,Melinda

10/10 Excellent

Robert

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay. The staff was very nice, and helpful. Every single person made us feel very welcome. They are also by very accommodating, and eager to help you with anything you need. I will be back for sure.
Stayed 4 nights in Dec 2023
Response from Jamie on Dec 27, 2023
Dear Robert,Thank you for your great review of our Hyatt Regency Irvine. We were delighted to read that you enjoyed your stay with us, and that our team provided helpful, accommodating service! Thank you for staying with us, we hope to have the opportunity to welcome you back as our guest again in the future!Warm regards,

8/10 Good

JIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Betsy on Dec 28, 2023
Dear JIN, Thank you for your rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

soraya

Stayed 1 night in Dec 2023
Response from Anisa on Jan 13, 2024
Hello Soraya,Thank you for leaving a rating for the Hyatt Regency Irvine. We appreciate your business and insights and hope to have the opportunity to serve you again in the near future.

4/10 Poor

Joe

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Service is bad! Parking expensive.
Stayed 3 nights in Dec 2023
Response from Melinda on Dec 26, 2023
Dear Joe,Thank you for taking the time to review your recent stay at our hotel. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels so we can discuss your stay further. We hope to keep you as a valued guest.Warm regards,Melinda

8/10 Good

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
It was good but looking forward to a finished property when construction is completed.
Response from Jamie on Feb 6, 2024
Dear Leo,Thank you for taking the time to review our Hyatt Regency Irvine! We're glad to hear that you enjoyed your stay with us, and we hope to welcome you back as our guest for an even more enjoyable stay experience in the future!Warm regards,Jamie

10/10 Excellent

Serena, FOUNTAIN VALLEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ana on Dec 8, 2023
Dear Serena,We appreciate your rating! We hope to provide another amazing experience the next time you visit!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Melinda on Dec 9, 2023
Dear Judy,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda