Dear John, Thank you for reviewing our hotel. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We will share your comments appropriately with our team. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Dexter, Thank you very much for staying at our hotel. We strive to provide every guest with clean and comfortable accommodations; therefore, we are disappointed to hear this was not your experience. Please accept our apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve. Sincerely,Hotel Management

Dear Alejandro, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced upon arrival. Rest assured, we are investigating the oversight in room assignment and cleanliness to prevent such occurrences in the future. Your feedback is invaluable, and we deeply regret the disappointment caused. We'll strive to ensure better coordination and availability in the future. Please accept our apologies, and we hope for the opportunity to regain your trust in our services next time.Sincerely,Hotel Management

We are saddened to hear about your experience here at Extended Stay America Brea. We have heightened our housekeeping standards to ensure a nice clean environment for our guest to stay. We hope to earn your business back in the near future.

Dear Veronica, Thank you for your feedback. We apologize for the inconvenience caused by the outdated amenities, creaky bed, and thin walls during your stay. Your feedback is essential, and we take it seriously as we strive to provide a comfortable experience for all our guests. Rest assured, we will address these issues promptly to improve the quality of our accommodations. We appreciate your patience and hope for the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Nathan, Thank you for your recent stay at our hotel. We appreciate your feedback and apologize if your experience was not up to your expectations. Your satisfaction is important to us, and we continuously strive to improve our services. We value your patronage and hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Thank you for choosing our hotel, and we look forward to the possibility of serving you again.Sincerely,Hotel Management

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience.I am concerned about the housekeeping service issues you mention. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously. We will coach our team to provide better service and a clean room in the future.

Hello, Thank you first taking the time to respond to our post reviews. Your feedback is greatly appreciated and here at Extended Stay America we strive to provide the best quality of service. We are sadden o hear that your room had an odor and have taken the appropriate measures to discontinue this issue. Please allow us to earn your business in the near future. Thank you for staying with us here at Extended Stay America Brea.

Dear Jae Sook, Thank you for being our guest and for your valuable feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear Jose, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Latisha, Thank you for reviewing our hotel. It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely, Hotel Management

Dear Guest, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Guest, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely, Hotel Management

Dear Luis, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Sincerely,Hotel Management

Dear Robin, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management

Dear ROBERT, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Robert, We sincerely appreciate your positive comments about our friendly staff, particularly Karla. We're, however, sorry to hear about the cleanliness issues you encountered in your room. Your feedback is crucial for our improvement, and we apologize for any inconvenience caused. Rest assured, we will address these concerns with our housekeeping team to ensure a more thorough and timely cleaning process. We value your business and hope to have the opportunity to provide you with a cleaner and more comfortable experience in the future.Sincerely,Hotel Management

Dear Stanley, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Management

Dear Elizabeth, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear CRAIG, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team was unavailable to help you with your check-in. This is not the standard we strive for, and we understand how frustrating it must have been to wait for an extended period of time. Moreover, ensuring a safe and comfortable environment for all our guests is a top priority. We take your feedback seriously and will address these issues to enhance the overall experience for everyone. We hope you'll give us another chance so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Lindsay, On behalf of our team at Extended Stay America, thank you for the excellent review. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope to remain your hotel of choice whenever you return to our city.Sincerely,Hotel Management

Dear FRANCISCO, We appreciate you choosing to stay at Extended Stay America and taking the time to write a review. It's great to know you had a wonderful stay and enjoyed all we offer at such a great location! Your feedback is much appreciated, and we hope you will revisit us soon. Sincerely,Hotel Management

Dear Ariana, Thank you for taking the time to provide your feedback. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we would have been happy to provide you with another room upon request or do whatever we can to make your stay as comfortable as possible. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. We hope to welcome you again in the future.Sincerely,Hotel Management

Dear ZACHERY, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and apologize for any concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear HOWARD, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room lacked the amenities you desired and regret the unsatisfactory condition of the space provided. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. Please be assured that we will take appropriate measures to address the issues highlighted in your feedback and improve our services. We appreciate your patronage and hope to welcome you back in the future.Sincerely,Hotel Management

Dear Latisha, Thank you for reviewing your recent stay with Extended Stay Americ. We are glad your overall experience was pleasant; however, we apologize for the condition of the bathtub and the cleanliness of your room, which kept it from being perfect. Please know that we take cleanliness and maintenance concerns very seriously, and we will share your feedback with our housekeeping and maintenance teams for immediate attention and corrective action. Thank you again for choosing to stay with us, and we look forward to the opportunity to serve you again in the future.Sincerely,Hotel Management