Ratings based on 1,988 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromsan lorenzo, ca

Posted 21-Aug-2016
The hotel was beautiful, but the sofa bed in our room was extremely uncomfortable. We had to put blankets down so the kids could sleep comfortably. Without the blankets you could feel every spring. And the lights had a short in them in the bathroom, so you had to fiddle with the switch to get the lights to come on. But since we were there for Disneyland, we weren't in the room that much. I do really like the late checkout time, so the kids could swim before we left on the last day . And the breakfasts were much better than the traditional continental breakfast at other hotels.
Comment from Hotel Management
25-Aug-2016 by HotelMgmt, Hotel Management
Although we are happy to read you chose to stay with us for your vacation, we regret your stay did not meet your expectations completely. Your comments will be shared so we may further address any concerns. We hope you to welcome you back so we may provide you with a better experience.
5out of 5
by A verified traveller

Nice hotel

Posted 21-Aug-2016
Hotel was very nice and the kids loved the lion that roared and moved in the dinning area. Breakfast was very good as well. Staff very nice.
Comment from Hotel Management
23-Aug-2016 by HotelMgmt, Hotel Management
Thank you so much for your wonderful review. It was our pleasure to welcome you and your family to the Embassy Suites Anaheim South. I am glad everyone enjoyed our resident lion that greets everyone with a roaring hello every 30 minutes! We look forward to welcoming you back again soon.
4out of 5
by A verified traveller

Posted 18-Aug-2016
Air Conditioning in room did not work. Maintenance wa's unable to fix. Usually a great hotel.
Comment from Hotel Management
20-Aug-2016 by Hotel Mgmt, Hotel Management
Thank you for your review. While we are happy to welcome you back, we do regret we fell short of ensuring your complete satisfaction on your recent stay. We hope to welcome you back so we may provide you with an experience that is as you have come to expect.
1out of 5
by A verified traveller

Old hotel

Posted 16-Aug-2016
Looks old and dirty. The front desk personal with bad attitude.
Comment from Hotel Management
19-Aug-2016 by Hotel Management, Hotel Management
Thank you for your review. It is truly disheartening to read that your stay with us was not as you anticipated. I hope you will give us the chance to welcome you back so we may provide you with a stay that meets your expectations.
3out of 5
by A verified traveller

Needs a facelift and new management approach

Posted 11-Aug-2016
Air conditioning was noisy. Breakfast buffet was monotonous and there were never any soup-spoons for cereals -- by policy. Wireless connectivity was patchy at best. System was down when I checked out, I was promised an email version of my bill, but I still haven't received it 48 hours later. Elevators were terribly slow.
Comment from Hotel Management
18-Aug-2016 by Hotel Management, Hotel Management
Your feedback is appreciated. We regret your stay was not as you anticipated and appreciate your comments so we may look into and address any additional concerns as necessary. Thank you and we hope to have the chance to welcome you back so we may win you over completely.
5out of 5
by A verified traveller

Great stay!

Posted 10-Aug-2016
This is how every hotel experience should be. Very clean, good atmosphere and great breakfast buffet!! Will be coming back soon.
Comment from Hotel Management
11-Aug-2016 by HotelMgmt, Hotel Management
What a truly wonderful review. We are pleased to read that your stay with us exceeded your expectations and we thank you for your feedback. It would be our pleasure to welcome you back to the Embassy Suites Anaheim South.
4out of 5
by A verified traveller fromSeattle

Not the nicest Embassy Suites I have stay in...

Posted 31-Jul-2016
I had to call several times to verify a late check in, because each time I was told something different. The room was clean, but hadn't been updated in quite a while. The breakfast was good, but the chef wasn't friendly at all. It was really hit and miss with the staff all around. The manager however bent over backwards to make things right.
Comment from Hotel Management
3-Aug-2016 by HotelMgmt, Hotel Management
Thank you for taking the time to share your perspective. While we regret your entire stay was not as you anticipated, we appreciate your feedback so we may further improve upon our guests' experiences. We hope to welcome you back again so we may provide you with a stay that meets your expectations.
5out of 5
by A verified traveller

Perfect hotel to stay for Dusneyland trip.

Posted 16-Jul-2016
If you are going to Disneyland it's perfect. The parking lot Toy Story is right down the street and its geeat. But the important thing is they have breakfast early and you can eat before going to the parks. It's good too.
Comment from Hotel Management
19-Jul-2016 by HotelMgmt, Hotel Management
It is wonderful to read your stay with us was perfect. Thank you so much for your kind comments. Our location makes it easy to enjoy the area and Disneyland is just minutes from our hotel. It was great to have you here. We look forward to welcoming you back to the Embassy Suites Anaheim South.
4out of 5
by A verified traveller fromel paso, tx

Great hotel close to Disneyland

Posted 14-Jul-2016
The breakfast was awesome and the hotel was close to Disneyland
Comment from Hotel Management
16-Jul-2016 by HotelMgmt, Hotel Management
It is always great to hear when a guest enjoys our convenient location and we hope you were able to take advantage of our shuttle service to and from the nearby attractions. The next time you are planning a trip to Disneyland, it would be a pleasure to welcome you back to the Embassy Suites Anaheim South.
4out of 5
by A verified traveller fromAlberta,Canada

Nice hotel close to Disney Land

Posted 12-Jul-2016
Pros: Friendly service, close to Disney Land. Restaurant and a Target store close to buy food if so desired to pack a lunch.
Cons: More variety of afternoon snacks. To insure rooms get vacuumed daily, clean towels in a timely manner..
Location: As above it is right on the main strip to Disney land so lots of restaurants, Drug stores and Target all within walking distance.
Close to Disney Land and California Adventure. Shuttle runs every 1/2 hour till 100am. Breakfast included which is great to feed kids before you go. Swimming pool to cool off in. Snacks and drinks offered every afternoon.
Comment from Hotel Management
14-Jul-2016 by HotelMgmt, Hotel Management
We’re happy that our close proximity to Disney Land and the surrounding attractions worked out so well for you and your family. It was a pleasure to welcome you to the Embassy Suites Anaheim South and we appreciate you taking the time to let us know how we can improve your stay in the future. We hope you’ll return soon for another great stay and refreshing dip in our pool!