When I got there girl checking us in looked like she was on drugs, and proceeded to tell me that they could not honor my reservation of king bed with fitework view and I would be in a room with two standard beds and no view, and $15 parking would be waved. To which I respond no, that is not acceptable the money I paid extra was more than parking fees and my hubby being 6'5" would not be comfortable in standard bed, to which she replied EXACTLY what she had said before, to which I replied, not acceptable, and then she says excuse me and disappears...whaaaa??? A desk manager comes out, apologizes and hits a couple keys, and viola I have my room...still got charged for parking...pffff! Then no fireworks from happiest place on earth, not hotels fault, next AM notice blood stains on pillow case and duvet cover on bed, not from us as I do not menstruat anymore and my husband had no cuts... YUCK! So gross!
Comment from Hotel Management
17-Jul-2016 by HotelMgmt, Hotel Management
While we are pleased our location and the complimentary cooked-to-order breakfast were highlights of your stay, we regret we missed the mark on your total satisfaction. Your review will be shared with our team as we improve each guest’s stay. Please accept our apologies for any inconveniences.