Ratings based on 893 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller fromcalgary

great for disney.

Posted 15-Jan-2017
Over all was great. Would stay here again. Only issues we had where small housekeeping issues that staff fixed as soon as we called.
Comment from Hotel Management
17-Jan-2017 by HotelMgmt, Hotel Management
It is so nice that you had a great time here! How great is it to learn that you would stay here again at our hotel. We are glad that you reached out to us and that we got you back to enjoying your stay. Thank you, and we look forward to welcoming you back soon to the Embassy Suites Anaheim South.
3out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel

Posted 3-Jan-2017
I like the hotel very much but the first day I had no hot water and the air conditioner didn't work so my room stayed at about 75° which was a bit too warm for me
Comment from Hotel Management
6-Jan-2017 by HotelMgmt, Hotel Management
It is wonderful that you enjoyed the beauty of our hotel! However, we sincerely apologize for any inconveniences you encountered. We will be sure to inform our staff about your concerns so we can improve upon our services. Your feedback is appreciated, and we hope to welcome you back soon.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 2-Jan-2017
They have one working dryer only and only 3 washers for the whole huge hotel
Comment from Hotel Management
6-Jan-2017 by HotelMgmt, Hotel Management
We appreciate you bringing these concerns to our attention and we will share your comments with our team. Your feedback is beneficial as it helps us learn about which areas of our services that needs improvement. Thank you for sharing your review with us, and we hope to welcome you back soon.
4out of 5
Recommended
for Everyone
by A verified traveller fromméxico

Hotel cerca de Disney. Bonito

Posted 30-Dec-2016
Muy bonito Te tratan muy bien. Limpio y espaciosas habitaciones. Sólo que no deberían cobrar estacionamiento y no cambian la barra del buffet, diario es lo mismo de desayuno.
3out of 5
Recommended
for Everyone
by A verified traveller fromHawaii

Good location is about it.

Posted 29-Dec-2016
Pros: Large rooms and the location. Very easy to get to Disney.
Cons: Water heater. Forget the continental breakfast. Make it a restaurant. People are already paying a lot of money for the theme parks.
Location: Great location.
Their water heater doesn't accomodate times when large amounts of people start taking a bath. ie after Disney closes, sometimes in the morning. The hotel is designed like your living with 300 rooms at the hotel. All the rooms face a courtyard which has a glass roof over it. It great in the beginning, but after it made me realize what if they had a fire. All the rooms would be affected. Also, the elevator doesn't accomodate all the rooms, because there is only 4 elevators. The location is very convienent.
Comment from Hotel Management
7-Jan-2017 by HotelMgmt, Hotel Management
We are glad that you found great convenience in our location as we are near Disneyland. However, we apologize for any frustrations you had with the water heater and we will inform our team about your concerns. We hope to have another opportunity to welcome you back soon.
5out of 5
Recommended
for Everyone
by A verified traveller

very nice, close to disneyland

Posted 26-Dec-2016
Pros: the elevator was nice, spa was nice,
Cons: nothing
Location: shopping and restaurants close by, knots berry only 6 mile
easy to check in, great breakfast and happy hour free
Comment from Hotel Management
7-Jan-2017 by HotelMgmt, Hotel Management
It sounds like you had a perfect stay! We are delighted that everything went so smoothly for you at our hotel and that you were impressed by our complimentary breakfast and our Evening Reception. Thank you, and we hope to welcome you back to the Embassy Suites Anaheim South.
4out of 5
Recommended
for Everyone
by A verified traveller

Close to everything

Posted 26-Dec-2016
Good experience and nice place. Nice staff enjoyed the time there. Will definitely go back
Comment from Hotel Management
7-Jan-2017 by HotelMgmt, Hotel Management
The greatest compliment that we can receive is whenever a guest mentions that they would return for another visit! How great is it to read that you had a nice experience and that you enjoyed our location. Thank you, and we look forward to welcoming you back to the Embassy Suites Anaheim South.
5out of 5
Recommended
for Everyone
by A verified traveller fromsan jose california

The best hotel

Posted 24-Dec-2016
Starting from the receptionist great customer service very friendly the hotel it's beautiful from outside and more beautiful inside the rooms are clean the beds super comfortable and they have a breakfast buffet food was really good. I have nothing but good things to say about this hotel from now on this is the best place to stay when coming to Anaheim
Comment from Hotel Management
7-Jan-2017 by HotelMgmt, Hotel Management
What a glowing review! It made our day to read that you consider our property to be the best hotel in the area. We appreciate your compliments about the beauty of our hotel and our complimentary breakfast. Thank you, and we look forward to welcoming you back to the Embassy Suites Anaheim South.
3out of 5
Recommended
for Everyone
by A verified traveller

Great family hotel rooms need some renovating

Posted 22-Dec-2016
In general experience with the hotel was good. Despite the many guests, had some trouble with breakfast buffet and cold food.
Comment from Hotel Management
23-Dec-2016 by HotelMgmt, Hotel Management
Thank you for sharing your comments. It is nice that you found our hotel to be family-friendly. However, we regret that you were not impressed by all aspects of your stay. We will share your concerns with our team to improve our services. We hope to restore your confidence in us for another stay.
3out of 5
Recommended
for Everyone
by A verified traveller

Near Disneyland

Posted 12-Dec-2016
A/c would not cool room below 76. We got in late with kids and did not want maintenance in the room in the middle of the night so we suffered through. Come to find out the next day the a/c was covered in ice because they failed to change the air filter which was caked with dirt. Looked like it had not been changed in years. Disappointing. Rest of the stay was good. Need backup at the front desk to avoid standing in line for extended periods and sometimes nobody at desk at all.
Comment from Hotel Management
15-Dec-2016 by HotelMgmt, Hotel Management
We apologize for any frustrations you had in regards to our air conditioning unit and we regret that we let you down when it mattered the most. Your satisfaction is important to us, so we will address your concerns with our team. Thank you, and we hope to regain your trust for another visit.