Ratings based on 2,645 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Jan-2018
Nice clean hotel. Parking is very confusing but overall a convenient location. Staff is great.
Comment from Hotel Management
16-Jan-2018 by HotelMgmt, Hotel Management
While we are pleased that you enjoyed a stay with us as well as our convenient location, we regret any confusions with the parking. Your feedback is appreciated as we will use your comments to make any improvements to the parking as your satisfaction is our top priority. Thank you for your review.
5 out of 5
Recommended
for Everyone
by A verified traveller from California

Nice hotel, close to Disneyland, The Queen Mary

Posted 8-Jan-2018
Nice Hotel, they offer free breakfast which helped a lot especially with a family of 5, they also offer complimentary drinks and snacks from 5:30-7:30 p.m. beds are comfy. Would stay again.
Comment from Hotel Management
9-Jan-2018 by HotelMgmt, Hotel Management
It is nice that you enjoyed everything from our complimentary breakfast as well as the drinks and snacks. It is our top priority to provide our guests with a great experience, and we are pleased that you had a great time. We look forward to welcoming you back to the Embassy Suites Anaheim South.
5 out of 5
Recommended
for Everyone
by A verified traveller from Napa, CA

Nice hotel, close to all that you need away from h

Posted 7-Jan-2018
The staff was incredible, hotel was very clean. Breakfast options were over the top and they even offer a complementary snacks and drinks (yes, alcoholic also) in the evening. The dinning area was very cool, jungle like, my kid's thought the roaring lion at the top was so cool. It was within walking distance of restaurants, grocery (Target, 7/11)& shopping. The ONLY complain, was how small the gym was. For the number of rooms this hotel has, this should have been much bigger, had to wait around a few times because it was full. Will definitely come stay again.
Comment from Hotel Management
9-Jan-2018 by HotelMgmt, Hotel Management
It is great to hear that you were impressed by many aspects of your stay such as the selections we offer at our complimentary breakfast. However, we regret any inconveniences with the gym, and we appreciate your feedback as it helps us evaluate what we need to improve. Thank you for your review.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice. Close by to Disneyland.

Posted 7-Jan-2018
Very welcomed. Appreciate the breakfast. Not too far from our destination. Disney.
Comment from Hotel Management
9-Jan-2018 by HotelMgmt, Hotel Management
We are pleased to hear that our central location worked well for you as we are near Disneyland. It truly brings us joy to learn that you felt welcomed as we want our guests to have an enjoyable stay. Thank you for your review, and we hope to welcome you back to the Embassy Suites Anaheim South.
5 out of 5
Recommended
for Everyone
by A verified traveller from san diego

Great atmosphere!

Posted 7-Jan-2018
5minute drive to Disney! What a great Suite Hotel! Check in was a breeze, very pleasant. Very tropical ambience. Social hour was great! Drinks and lots of veggies and dips and pita chips pick de Gallo too! Will definitely stay here again! Embassy Rocks! Includes Buffett breakfast!
Comment from Hotel Management
9-Jan-2018 by HotelMgmt, Hotel Management
Thank you for taking the time to share your review. We are pleased that you enjoyed the drinks and the snacks that we offer at the Evening Reception as well as our complimentary breakfast. The next time you are in the area, we look forward to welcoming you back to the Embassy Suites Anaheim South.
4 out of 5
Recommended
for Everyone
by A verified traveller from washington

Nice hotel, clean and yummy breakfast!

Posted 5-Jan-2018
It’s a great spot to stay with a family especially with the free breakfast! But unless you are going to go back and forth to Disneyland all day I would just take an Uber for 5.00 rather then 24 for the family with the shuttle. Also they charged 10% of our room cost on our card for a hold which we were not told about until we arrived and it wasn’t in any of the paper work. That is hard on someone with a budget so thankfully we made that work. They can charged up to $50.00 a day. The staff didn’t care that it wasn’t in the paperwork and didn’t care if it messed with your trip at all. Which was disappointing because it was one of the reasons we picked that hotel.
Comment from Hotel Management
11-Jan-2018 by HotelMgmt, Hotel Management
While we are pleased that you enjoyed our delicious complimentary breakfast, we truly regret any inconveniences with the shuttle. We want to inform you that the shuttle is managed through a third party company and we will be sure to share your concerns with their team. Thank you for your review.
5 out of 5
Recommended
for Everyone
by A verified traveller from hawaii

Close to disneyland

Posted 4-Jan-2018
Pros: The breakfasts and the shuttle to Disneyland.
Cons: More comfortable sofa bed.
Location: There is a buca di beppu in the parking lot the food was excellent but we had to wait along time fora table.
Loved the breakfast and the evening snacks. We made good use of the breakfast since Disneyland food is so expensive. We also loved the shuttle, the king bed was great but the sofa bed was too springy and notverycomfortable,
Comment from Hotel Management
6-Jan-2018 by HotelMgmt, Hotel Management
We are pleased to hear that you were very impressed by our complimentary breakfast as well as our snacks. However, we regret any inconveniences you had with the sofa bed. We will be sure to address this concern with our staff as we will make the necessary improvements. Thank you for your review.
3 out of 5
by A verified traveller

Posted 3-Jan-2018
The room was not well vacuumed and I found a heir in the omelette I ordered.
Comment from Hotel Management
4-Jan-2018 by HotelMgmt, Hotel Management
It is disappointing to read that you did not have a great experience at our hotel. We take these concerns seriously and we will address your comments with our restaurant staff as well as our housekeeping team. We will work hard to uphold our high standards of service. Thank you for your review.
4 out of 5
by A verified traveller

The staff makes your stay

Posted 2-Jan-2018
The person at front desk who assisted us at check in was so BAD. The rooms were big and clean, location ideal. But if the staff is bad it ruins your emotion for Disneyland. She over charged our card, didn’t apologize and didn’t tell us where our room was located. Felt rushed & an inconvenience to her. Specially when it you was my son’s birthday.
Comment from Hotel Management
5-Jan-2018 by HotelMgmt, Hotel Management
While we are happy that you found our location to be convenient for you, we regret that you did not feel accommodated by our staff. We will be sure to share your feedback with our staff to make sure we are upholding the high standards that we aim to provide our guests. Thank you for your review.
4 out of 5
Recommended
for Everyone
by A verified traveller from Gilbert, AZ.

Good Choice

Posted 2-Jan-2018
Pros: The friendly, professional staff.
Cons: We would most likely stay there again if Embassy Suites would NOT charge for parking, would offer free WI-FI and free shuttle service.
Location: Nice location if you are planning on going to Disneyland, California Adventure, Knottsberry Farm, or to a sporting event. Within driving distance.
Embassy Suites is good choice because the rooms are a nice size for families. The staff was great! With the crowds they had to deal with during the holidays, we have to give the staff credit for trying to keep up with all the disrespectful people staying there. The breakfast area was always a mess and the halls and elevators were filthy with people leaving their trash and dirty dishes. Huge credit to the staff for keeping their pleasant attitudes!! Our concern for staying at Embassy Suites is that you have to pay $17.00 a day for parking, there is a fee to take the shuttle to the theme parks, and there isn't free WI-FI. If you need the internet, you have to pay for it and it's simply not worth the extra money!
Comment from Hotel Management
4-Jan-2018 by HotelMgmt, Hotel Management
It is nice to hear that you consider our hotel to be a great place to stay and we appreciate your kind recognition of our staff. While we aim to be transparent about any fees, we regret that this information was not clear. We will speak to our staff about your concerns. Thank you for your review.