Ratings based on 2,901 Verified Reviews

4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller fromca

Comfortable place to stay

Posted 20-Mar-2017
Booking was easy. Maria from the front desk was very helpful & friendly. But other times when we called down to the staff they were rude. I had my daughter call to ask what time the pool closed the woman was rude to her. The kitchen staff seemed irritated at the request of forks. We didn't order room service we went to a local restaurant & brought the food back to eat. We needed forks. The kitchen staff wanted us to walk down for them. Paying as much as we did. I didn't see the reason why staff would be rude. Customer service is key. If it isn't for guests they would need to close. I feel they take a bit advantage & are rude. since there business continually draws in guests coming to visit Disneyland. Which is sad. A total of 4 staff members of our 3 night stay were rude & abrupt.
5out of 5
Recommended
for Everyone
by A verified traveller fromcalifornia

Posted 18-Mar-2017
Lovely place, great staff, loved our room.best hotel I have stayed in years.
5out of 5
Recommended
for Everyone
by A verified traveller

Front desk wasn't welcoming at all.

Posted 17-Mar-2017
Hotel was very nice and clean. Staff needs a little more training on customer service. Good was great! I love doubletree hotels.
4out of 5
Recommended
for Everyone
by A verified traveller frompleasant view Utah

Nice hotel 5blocks from Disneyland

Posted 11-Mar-2017
Pros: Great staff
Cons: $18 for daily parking is a little bit high
Wedding in California. Nice hotel but charges not aware of like parking fees and no shuttle to Disney. Shuttle service is city bus
5out of 5
Recommended
for Everyone
by A verified traveller fromlas vegas nv

Nice hotel close to Disneyland!

Posted 10-Mar-2017
I really liked the hotel ! Especially the cookies this is the place I have ever had them! The room was clean and had everything we needed. Thank you to all the staffs very helpful.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Mar-2017
Everything was perfect! Staff, service, confort, cleanliness i really recommended.Its the best hotel i ever stayed at and would reserved again.
3out of 5
by A verified traveller

"Suite" was very small and dated.

Posted 6-Mar-2017
Fan required to be on all night, water in the shower was warm not hot, minimal toiletries and towels. Coffee makers are dated. Too many other hotels to choose from in the area. Will not be back.
4out of 5
Recommended
for Everyone
by A verified traveller fromOsaka, Japan

快適なホテル

Posted 5-Mar-2017
Pros: ゆったりとしていた。
Cons: 特になし。
Location: 旅行者で車がない場合は不便であるが、レストラン、遊園地等は徒歩でも可能。
音もうるさくなく、快適であった。設備は古いが電気まわり、水まわりは比較的新しいものになっている。 比較的、近くにレストラン、コンビニ等があり、便利であった。
3out of 5
Recommended
for Everyone
by A verified traveller fromCanada

Very nice hotel to stay at.

Posted 1-Mar-2017
Pros: The ambiance is quite nice from both inside and outside.
Cons: Staff could enjoy their job more, if their interactions with the guests was more genuinely hospitable.
Location: Close to the Convention Centre and relatively close to Disneyland.
Generally the staff was good, not up to four start level but three star for sure. Staff does not give you the impression they are genuinley wanting you experience excellence of service however they do get the job done for you.
5out of 5
Recommended
for Everyone
by A verified traveller frommedicine hat

Great hotel

Posted 28-Feb-2017
Clean rooms, friendly staff, free wifi, nice pool and lots of free warm chocolate chip cookies.