Exterior

Reviews of DoubleTree by Hilton Ontario Airport

4 out of 5
DoubleTree by Hilton Ontario Airport
222 N Vineyard Ave, Ontario, CA

Reviews

7.8

Good

Rating 10 - Excellent. 484 out of 1004 reviews" "
Rating 8 - Good. 212 out of 1004 reviews" "
Rating 6 - Okay. 116 out of 1004 reviews" "
Rating 4 - Poor. 80 out of 1004 reviews" "
Rating 2 - Terrible. 112 out of 1004 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

xinci

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Mar 2024
Response from DoubleTree by Hilton Ontario, Ca. on Mar 25, 2024
Hello Xinci,Thank you for taking the time to give us a review! we are glad to see you enjoyed your stay with us!

10/10 Excellent

Jose

Stayed 2 nights in Mar 2024
Response from DoubleTree by Hilton Ontario, Ca. on Mar 21, 2024
Hello Jose, Thank you for taking the time to give us a review! we hope to see you again soon!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DoubleTree by Hilton Ontario, Ca. on Mar 19, 2024
Hello! It looks like you had a great stay. Thanks for providing Expedia Group travelers with a positive experience. Hope to see you back soon :)

10/10 Excellent

Molly, Colton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for my son's 35 birthday and everything was excellent!! Staff, rooms, breakfast area, dance hall! The only thing I missed is not getting in the pool since my sons birthday is in FEBRUARY!! URGH. It was my second visit there and just as good as the first. Defiantly will go again.
Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton Ontario, Ca. on Mar 15, 2024
Hello Molly! It looks like you had a great stay. Thank you for providing Expedia Group travelers with a positive experience. We hope to see you soon, when its a bit warmer to enjoy the pool :)

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Goid
Stayed 1 night in Dec 2023
Response from DoubleTree by Hilton Ontario, Ca. on Mar 11, 2024
Hello Cindy, Thank you for taking the time to give us a review! We hope you stay with us again, should your travels bring you to Ontario.

6/10 Okay

Kirsten

The property itself is fine. If you book through Expedia and have hilton rewards, make sure you know you cannot use your resort credit if you don’t book through the hotel. I was told I had resort credit when I checked in so I used it every day. I got the bill and did not receive the credit since I booked through Expedia. I do feel like I was lied to since I didn’t even know I had credit to begin with. Please double check with the hotel if they ever mention rewards.
Stayed 3 nights in Feb 2024
Response from DoubleTree by Hilton Ontario, Ca. on Mar 8, 2024
Hello Kristen, Thank you for giving us a review. We apologize for the misinformation, we will continue to work the team to make sure the correct information is being given. I hope that you reconsider stay with us to demonstrate you better.

10/10 Excellent

Armando, La Puente

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very close to airport, hotel has a restaurant (Porter Steak House) and a night club (Misty’s Lounge) inside… BIGGEST 👎 to me but not much of a big deal is that the hotel will charge you $17 for parking
Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton Ontario, Ca. on Mar 8, 2024
Hello Armando, Thank you for your review!! We are sorry for the inconvenience of the parking fee, the reasoning we charge is the maintenance and upkeep of the parking lot. We hope that you do stay with again to enjoy the amenities we have to offer.

8/10 Good

Andres R.

Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton Ontario, Ca. on Mar 25, 2024
Hello Andres R, Thank you for talking the time to give us a review! we hope that you stay with us again and we can make your stay a 5 :)

6/10 Okay

Rubenia Carola

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Doubletree by Hilton, Ontario, Ca. on Mar 5, 2024
Hello Rubenia, Thank you for giving us a review, even though things were less than glowing. I hope that you give us another opportunity to in the future

6/10 Okay

Anthony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
As a disabled guest, I sent my wife in to register for us while I remained in the car in the temporary parking space because all three of the non-hotel shuttle disabled spaces were taken. I sent her in with my identification and credit card. The registration clerk would not let her check in, even after speaking to me on the phone. It was only after my wife insisted on speaking to a manager that we were able to check in. I’ve practiced law in this county for 20 years and this is the only time and place that this has ever happened.
Stayed 1 night in Mar 2024
Response from DoubleTree by Hilton Ontario, Ca. on Mar 3, 2024
Hello Mr. Anthony, please accept apologies for the inconvenience, I agree the agent could have handled this in a different way without reaching out to a manager, if you were here and not able to come to the desk. Your feedback will be used as teachable moment to our Front Desk Team. I hope that you would give us another opportunity in the future.

10/10 Excellent

Liesl, Lytle Creek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Impressed with the most beautiful entry.Tge rooms were completely and clean. We definitely enjoyed our stay for our event
Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton Ontario, Ca. on Mar 3, 2024
Hello Liesl, It looks like you had a great stay. Thanks for providing Expedia Group travelers with a positive experience.

10/10 Excellent

Sandra, San Juan Capistrano

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable hotel. Convenient for business or other event.
Stayed 2 nights in Feb 2024
Response from DoubleTree by Hilton Ontario, Ca. on Feb 29, 2024
Hello Sandra, Thank you for the great a great review! hope to see you soon!

10/10 Excellent

Mariam

Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton Ontario, Ca. on Feb 27, 2024
Hello Mariam,It looks like you had a great stay. Thanks for providing Expedia Group travelers with a positive experience.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Feb 2024
Response from DoubleTree by Hilton Ontario, Ca. on Feb 26, 2024
Hello Juan, Thank you for your interest in give us a review! We hope to see you soon!

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton Ontario, Ca. on Feb 26, 2024
Hello Michael, Thank you for your review! we hope to see you again soon!

4/10 Poor

Wayne de

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Hotel design very dated and poorly laid out. Furnishings, carpets worn and dirty. Of that’s your thing, enjoy. I will never return.
Stayed 1 night in Feb 2024
Response from I-Morgan on Feb 8, 2024
Thank you, Wayne for taking the time to share your feedback and will take your comment into account. We have 3 buildings in the hotel with one building as newly renovated. I apologize that you didn't find the layout and design to your liking. I will share your comment with our Housekeeping & Engineering team as we strive on a daily basis for excellence in our products & services. I may have to move mountains before you would change your mind but hoping that you can give us another opportunity to be at your service.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently close to the airport
Stayed 1 night in Feb 2024
Response from DoubleTree by Hilton, Ontario, Ca. on Feb 7, 2024
Hello Victor, Thank you for taking the time to give us a review! We are pleased to hear that you enjoyed your stay with us and that the location was convenient for you close to the airport. Hope to see you soon :)

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was awesome and the staff were great iroom was clean and everything was great...i will be back
Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton Ontario, Ca. on Jan 22, 2024
Hello Anthony, Thank you for your interest in giving us a review, we will see you soon!

2/10 Terrible

Nasser, Carrollton

Stayed 1 night in Jan 2024
Response from DoubleTree by Hilton Ontario, Ca. on Jan 29, 2024
Hello Nasser, Thank you for your review. I'm sorry to see you stay was not as good as expected. I hope that you give us another opportunity to serve you.

10/10 Excellent

Dolores

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from I-Morgan on Jan 10, 2024
Thank you for you great rating and glad we met your expectations. Hoping to see you back here.

2/10 Terrible

Nicole

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Was disappointed with this stay for the price we payed. The air conditioning wasn’t working which made it hot in the room at night. Called the front desk and they assured someone would come check it out which no one ever did. The tv was completely glitchy where we couldn’t watch anything. We left the room to go to dinner and there was a cockroach on the wall outside our door. Won’t be a returning guest.
Response from I-Morgan on Jan 10, 2024
Thank you for sharing your stay with us. We apologize for as you didn't enjoy your stay and we did not meet your expectation. I will contact you in a separate email or call and gain more insights with your stay.

8/10 Good

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Harneet was super awesome at the front desk, very friendly young girl! Will come back to this hotel again. :)
Stayed 2 nights in Dec 2023
Response from I-Morgan on Jan 4, 2024
Thank you for your valuable feedback. We always strive for excellence in customer service and looking for ways to make your stay comfortable. Thank you for recognizing Harneet and will definitely share your great comments.

10/10 Excellent

graciela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from I-Morgan on Jan 4, 2024
Thank you for the wonderful score. Hoping to of service again .

10/10 Excellent

sam, Moreno Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from I-Morgan on Jan 4, 2024
Love your great ratings! Glad to be of service.

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was ny far the cleanest, wonderful, gorgeous room ive had the pleasure of resting in on a very long time. My only regret is i didnt get to enjoy the room & facilities to its fullest for i was only there to rest until work called. My hats off to this establishment. Id stay backnin '16 but theyve outdone themselves to the point whrre i cant even remember the last room - although im certain it was fine at the time. Great job, Doubletree
Stayed 1 night in Dec 2023
Response from I-Morgan on Jan 4, 2024
We truly appreciate the awesome ratings and review. Glad and honored to be of service. Hoping to see you back here in the not-so-distant future.

8/10 Good

Denise, Palmdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Started off with a very nice clerk, She was so nice to me. First she gave me on room on 3rd floor. That to much walking for my leg, ask did they have a room on first floor yes, parking fee waive and she offer me help you need a wheelchair. They even text your Phone to check on you. Outstanding. Room nice and Clean All Staff very very nice. Will come again if in Town.
Stayed 1 night in Dec 2023
Response from I-Morgan on Jan 4, 2024
Thank you for recognizing our team member. We will share your nice recognition with Annette. I'm glad that you enjoyed your stay and the atmosphere here at the DoubleTree Ontario. Glad to be of service.

10/10 Excellent

Katherine

Stayed 1 night in Dec 2023
Response from I-Morgan on Jan 4, 2024
Thank you for your great ratings and for staying with us. We will continue to strive for excellence as it touches our heart seeing this awesome review!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from I-Morgan on Jan 4, 2024
Thank you for the great rating! Glad that we met your expectations. We're honored to be of service.

8/10 Good

Harrison

Stayed 3 nights in Nov 2023
Response from I-Morgan on Jan 4, 2024
Thank you for your rating and an opportunity to be better by achieving a perfect 10 towards your next visit. Thank you for choosing Doubletree by Hilton Ontario Airport.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and the atmosphere was great!!!
Stayed 1 night in Dec 2023
Response from I-Morgan on Jan 4, 2024
Thank you for taking your valuable time to rate us highly. Your great ratings motivate us to continue to strive for excellence consistently.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from I-Morgan on Jan 4, 2024
Thank you for the very nice rating! This is one of the reasons why we always strive for excellence in service. Glad you enjoyed your stay with us.

2/10 Terrible

Rebecca

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from I-Morgan on Jan 4, 2024
We apologize for your stay that we didn't meet your expectations. As we continue to strive for excellence, we too, have shortcomings which would serve as a teachable moment. I am hoping that I can obtain more insights in regard to your stay.

8/10 Good

Margrethe

Stayed 1 night in Dec 2023
Response from I-Morgan on Jan 4, 2024
Thank you for taking your valuable time to rate us. Hoping to achieve a perfect 5 the next time around as we continuously find ways to make it right.

10/10 Excellent

Samuel, San Juan Capistrano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from I-Morgan on Jan 4, 2024
We appreciate your great feedback as we are continuously looking for an opportunity to achieve excellence in service consistently. Thank you for staying with us and honored to be of service.

4/10 Poor

Alfonso

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Clogged shower with giant hair ball had not been cleaned in months Loud party next door all night
Stayed 3 nights in Dec 2023
Response from I-Morgan on Jan 4, 2024
We apologize for the inconvenience and not so great stay. As we seek for excellence in service, we didn't meet your expectations, and for that, I'm so sorry. I will address the condition of the shower and the noise from the department concerned.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice
Stayed 1 night in Dec 2023
Response from I-Morgan on Jan 4, 2024
Thank you, Ms. Rachel, for your awesome score! This will motivate us more to aim high in customer service.

10/10 Excellent

Angel

Stayed 1 night in Dec 2023
Response from I-Morgan on Jan 4, 2024
Thank you for the great score. We will strive smore for excellence. We're glad to be of service !

8/10 Good

Lauren

Stayed 3 nights in Nov 2023
Response from I-Morgan on Jan 4, 2024
Thank you for the good score. Looking for an opportunity to reach a perfect 5 the next time around. Glad to be of service.

10/10 Excellent

Minnie

Stayed 1 night in Nov 2023
Response from Doubletree Hotel Ontario Ca, on Nov 28, 2023
I certainly appreciate you taking the time to complete this survey concerning your recent stay at our hotel. It is our continued goal to provide each and every guest of ours with an "Overall 10 Experience" and I can see that we have achieved our goal while you were here. We always look for new and improved ways to inform travelers in regards to our hotel and the level of service that we are known for. Thank you again for your recent stay and I hope you will allow us the pleasure of welcoming you back to the DoubleTree by Hilton Ontario Airport in the near future.

8/10 Good

Rhodora

Stayed 1 night in Nov 2023
Response from Doubletree Hotel Ontario Ca, on Nov 29, 2023
Thank you for taking time out of your busy schedule to complete this survey in regard to your recent stay with us. Our continued goal at the Doubletree Hotel by Hilton is to provide each and every guest with an overall "10" experience. In reviewing your survey scores I see that there are still some areas that as a hotel we need to improve upon. Your feedback has been shared with our management team and we will work diligently on moving the needle in the areas in which we received less than a "10" rating. We look forward to welcoming you back so that we can provide you with an overall "10" experience that we are known for.

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Stay
Stayed 1 night in Nov 2023
Response from Doubletree Hotel Ontario Ca, on Nov 29, 2023
Thank you for taking time out of your busy schedule to complete this survey in regard to your recent stay with us. Our continued goal at the Doubletree Hotel by Hilton is to provide each and every guest with an overall "10" experience. In reviewing your survey scores I see that there are still some areas that as a hotel we need to improve upon. Your feedback has been shared with our management team and we will work diligently on moving the needle in the areas in which we received less than a "10" rating. We look forward to welcoming you back so that we can provide you with an overall "10" experience that we are known for.

4/10 Poor

David, Trabuco Canyon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk told me they were sold out, then he told me building 3 and skybridge and ... since I didnt have a car, SORRY! I had 2 4-wheel luggages, and I had to drag them because the freakin carpet was too plush. They just wouldnt roll like they should. LONG, LONG WALK AND THE BAGS WERE HARD TO MOVE. never again here!
Stayed 1 night in Nov 2023
Response from Doubletree Hotel Ontario Ca, on Nov 28, 2023
Thank you for taking time out of your busy schedule to complete our guest survey in regards to your recent stay with us. Our continued goal at the Doubletree Hotel by Hilton is to provide each and every guest with an overall "10" experience. In reviewing your survey scores I see that there are still some areas that as a hotel we need to improve upon. Your feedback has been shared with our management team and we will work diligently on moving the needle in the areas in which we received less than a "10" rating. We look forward to welcoming you back so that we can provide you with an overall "10" experience that we are known for.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay there again
For an older hotel, room was clean, comfortable, good amenities. Staff was friendly. Received warm delicious cookies at check-in. Hotel has a restaurant, bar and a Starbucks in house. They do charge $100 deposit per night and charge $15 per day for parking. Stayed here for close proximity to event. Would stay here again but at a lower price.
Stayed 2 nights in Nov 2023
Response from Doubletree by Hilton Ontario Ca on Nov 14, 2023
I certainly appreciate you taking the time to complete this survey concerning your recent stay at our hotel. It is our continued goal to provide each and every guest of ours with an "Overall 10 Experience" and I can see that we have achieved our goal while you were here. We always look for new and improved ways to inform travelers in regard to our hotel and the level of service that we are known for. Thank you again for your recent stay and I hope you will allow us the pleasure of welcoming you back to the DoubleTree by Hilton Ontario Airport in the near future.

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from IMorgan on Nov 15, 2023
Thank you for your great rating. We will strive harder to make it to 5 score ratings. It is an opportunity to make us even better. Thank you for choosing DoubleTree Ontario and hoping to see you back here.

2/10 Terrible

Norman

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Doubletree by Hilton Ontario Ca on Nov 14, 2023
In reviewing your survey scores I see that there are still some areas that as a hotel we need to improve upon. Your feedback has been shared with our management team and we will work diligently on moving the needle in the areas in which we received less than a "10" rating. We look forward to welcoming you back so that we can provide you with an overall "10" experience that we are known for.

2/10 Terrible

Max, Bannockburn

Stayed 1 night in Nov 2023
Response from I-Morgan on Jan 4, 2024
We apologize for the inconvenience and for not meeting your expectations. I would like to gain more information that would serve as a training opportunity for us. We are sad that you didn't enjoy your stay with us. Hoping that you can give us another opportunity to make it right.

8/10 Good

Mary Jaye

Stayed 1 night in Oct 2023
Response from Doubletree Ontario Airport Ca. on Nov 7, 2023
I certainly appreciate you taking the time to complete this l survey concerning your recent stay at our hotel . We always look for new and improved ways to inform travelers in regards to our hotel and the level of service that we are known for. Thank you again for your recent stay and I hope you will allow us the pleasure of welcoming you back to the DoubleTree by Hilton Ontario Airport in the near future.

10/10 Excellent

Ryan Mae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel to stay in Ontario! The rooms were spacious. Had room for at least 6 people ( family suite) had a restaurant for all the meals, close to restaurants and shopping. Shuttle to and from airport. Gym and pool facilities. The grounds reminded me of Hawaii with the greenery and landscaping. Warm cookies at check in Cons $500 deposit
Stayed 2 nights in Nov 2023
Response from Doubletree Ontario Airport Ca. on Nov 7, 2023
I certainly appreciate you taking the time to complete this l survey concerning your recent stay at our hotel . We always look for new and improved ways to inform travelers in regards to our hotel and the level of service that we are known for. Thank you again for your recent stay and I hope you will allow us the pleasure of welcoming you back to the DoubleTree by Hilton Ontario Airport in the near future.

10/10 Excellent

Joseph

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
properly trained and polite staff
Stayed 1 night in Nov 2023
Response from Doubletree Ontario Airport Ca. on Nov 7, 2023
I certainly appreciate you taking the time to complete this l survey concerning your recent stay at our hotel . We always look for new and improved ways to inform travelers in regards to our hotel and the level of service that we are known for. Thank you again for your recent stay and I hope you will allow us the pleasure of welcoming you back to the DoubleTree by Hilton Ontario Airport in the near future.

8/10 Good

Vivian

Stayed 1 night in Oct 2023
Response from Doubletree Ontario Airport Ca. on Nov 7, 2023
I certainly appreciate you taking the time to complete this l survey concerning your recent stay at our hotel . We always look for new and improved ways to inform travelers in regards to our hotel and the level of service that we are known for. Thank you again for your recent stay and I hope you will allow us the pleasure of welcoming you back to the DoubleTree by Hilton Ontario Airport in the near future.