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WoodSpring Suites Council Bluffs – Avis

2.5 out of 5
WoodSpring Suites Council Bluffs
3541 14th Ave, Council Bluffs, IA

Avis

6,2
Note de 10 – Excellent, d’après 164 avis sur 702." "
Note de 8 – Bien, d’après 134 avis sur 702." "
Note de 6 – Acceptable, d’après 145 avis sur 702." "
Note de 4 – Médiocre, d’après 112 avis sur 702." "
Note de 2 – Terrible, d’après 147 avis sur 702." "

6,8/10

Propreté

6,8/10

Service et personnel

6,0/10

Commodités

6,4/10

État et installations de l’hébergement

6,0/10

Écoresponsabilité

Avis

2/10 – Terrible

Miguel

Voyage de couple
Points forts : Propreté
Points faibles : Service et personnel, commodités
Falta de informacion
Séjour de 1 nuit en mai 2024
Jamie P a répondu le 20 mai 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 – Terrible

Sandi

Voyage en groupe, Voyage avec des animaux de compagnie, Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
I'll start off with the positive. The gentleman working the desk was friendly and proficient. That is all of the positive I have. This was the filthiest hotel I have ever stayed in! EVERY surface was grimy, dirty, unclean...floors, walls, counters...everything. After driving all day I got to spend 3 hours cleaning the hotel room. I will never stay here again. Additionally, the air conditioner had to be switched out with another air conditioner so our room was extremely hot for the first 6 hours or so. I do not recommend this to anyone who prefers cleanliness.
Séjour de 1 nuit en mai 2024
Jamie P a répondu le 20 mai 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

6/10 – Acceptable

Marcia, GWYNN OAK

Voyage de couple
Points faibles : Commodités
For the 2 days we stayed there there was smoking in elevator and smell of smoke on the 2nd floor. Some staff members were not friendly. Staff members stood in the main entrance smoking despite the fact that fhere was a sigh which said NO SMOKING.
Séjour de 2 nuits en mai 2024
Jamie P a répondu le 20 mai 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 – Terrible

Kimberly

Points faibles : Propreté
Séjour de 1 nuit en mai 2024
Jamie P a répondu le 6 mai 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 – Excellent

Chase

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
No frills but great hotel to stay at and friendly staff. Thanks to Nicholas for being so kind at check in
Séjour de 1 nuit en mai 2024
Jamie P a répondu le 6 mai 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

2/10 – Terrible

Marie

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
It does not look like the photos presented on Expedia or the website. No iron or blow dryer. Booked a non smoking room room with a one queen bed and got placed in a smoking room with ashtrays and 2 beds. Burn hole in comforter and very dirty floors. Would not return here.
Séjour de 1 nuit en mai 2024
Jamie P a répondu le 6 mai 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

8/10 – Bien

Luis

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good property, kind personnel.
Séjour de 3 nuits en avril 2024
Jamie P a répondu le 6 mai 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

10/10 – Excellent

Daniel

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was friendly and helpful and the local zoo was amazing
Séjour de 2 nuits en avril 2024
Jamie P a répondu le 6 mai 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

10/10 – Excellent

Yilian

Points forts : Propreté
Séjour de 3 nuits en avril 2024
Jamie P a répondu le 6 mai 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

8/10 – Bien

Stephanie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Jamie P a répondu le 30 avr. 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

10/10 – Excellent

Celecia

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Management was wonderful. They waived to nightly deposit for me.
Séjour de 1 nuit en avril 2024
Jamie P a répondu le 30 avr. 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

10/10 – Excellent

Gibu, Itasca

Voyage en famille
Points forts : Commodités, état et installations de l’hébergement
Nice
Séjour de 1 nuit en mars 2024
Jamie P a répondu le 31 mars 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

6/10 – Acceptable

Allyson

Points faibles : Commodités
Don't expect a typical lobby there isnt one. Room was simple some what dated, but cleaner than I expected. The walls were thin. Could hear cars driving outside & people walking the halls & in rooms above. The shades were also not blackout curtains.
Séjour de 1 nuit en février 2024
Jamie P a répondu le 4 mars 2024
Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

6/10 – Acceptable

Voyageur vérifié

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Works in a pinch
There were 4-5 dead roaches on the floor when we got to our room. Tv was missing a required cord which front desk fixed right away. Bedding seemed clean and the bed was fairly comfortable.
Séjour de 1 nuit en février 2024
Jamie P a répondu le 19 févr. 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 – Excellent

James

Voyage en famille
Séjour de 1 nuit en février 2024
Jamie P a répondu le 19 févr. 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

4/10 – Médiocre

Blake

Voyage en groupe
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
The pillows on the bed had human hair all over them. Slept w no pillows. No toilet paper in the room, zero. Comforters had stains all over them. If it wasn't so late, I would have went to other hotel.
Séjour de 1 nuit en février 2024
Jamie P a répondu le 19 févr. 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 – Excellent

Cordelia

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
They were great, super convenient and quick stay!
Séjour de 1 nuit en février 2024
Jamie P a répondu le 19 févr. 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

4/10 – Médiocre

Esther

Séjour de 1 nuit en janvier 2024
Jamie P a répondu le 21 mars 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 – Excellent

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great vibe
Gabby and Tony at the front desk are very professional and accommodating. Great vibe, quiet clean place with comfortable beds and a very nice guest laundry.
Séjour de 1 nuit en janvier 2024
Jamie P a répondu le 30 janv. 2024
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

2/10 – Terrible

Sandy

Séjour de 2 nuits en janvier 2024
Jamie P a répondu le 23 janv. 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 – Terrible

Frieda

Points faibles : Propreté, état et installations de l’hébergement
Roaches
Séjour de 1 nuit en janvier 2024
Jamie P a répondu le 23 janv. 2024
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Everything was okay. It just had a weird odor or smell. Kind of like a musty odor. It was a non smoking room
Séjour de 1 nuit en janvier 2024
Jamie P a répondu le 23 janv. 2024
Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

8/10 – Bien

Peggy

Points forts : Propreté, commodités
We could not get TV to work.
Séjour de 1 nuit en décembre 2023
Jamie P a répondu le 4 janv. 2024
Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

6/10 – Acceptable

Mike

Points forts : Service et personnel, confort de la chambre
Séjour de 2 nuits en décembre 2023
Jamie P a répondu le 26 déc. 2023
Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 – Terrible

Joshua

Voyage de couple, Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Jamie P a répondu le 26 déc. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 – Excellent

Kristi

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Check in was a complete hassle but the front desk gentleman was nice while he worked through the issue. The room was nice and clean and the place was organized and quiet. They do not, however, offer complementary coffee or tea as is stated on the Expedia website.
Séjour de 1 nuit en décembre 2023
Jamie P a répondu le 7 déc. 2023
Thank you for taking the time to write a review of your stay. IWe continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

8/10 – Bien

Mark

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I like the no hassle daily exchange with towels and resupply of toilet paper & soap. The office personnel have been polite & accommodating. The washers & driers are kept clean.
Séjour de 7 nuits en novembre 2023
Jamie P a répondu le 7 déc. 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

2/10 – Terrible

Bonita

Points forts : Service et personnel
Points faibles : Propreté
Jamie P a répondu le 24 nov. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 – Excellent

Henry

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
good place to stay
Séjour de 7 nuits en novembre 2023
Jamie P a répondu le 16 nov. 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

10/10 – Excellent

Amy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good Quality for the Price
Check in was fast and easy. There was a kitchen, stove, refrigerator, and a microwave in the room. The price was affordable and the staff provide excellent customer service. This place is hidden gem.
Séjour de 1 nuit en octobre 2023
Jamie P a répondu le 16 oct. 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

2/10 – Terrible

Dorothy

Voyage de couple
Points faibles : Commodités, état et installations de l’hébergement
We returned to our room at 11 pm and when we turned on light there were COCKROACHES Too late to find another room so we had to stay. We did not sleep
Séjour de 1 nuit en octobre 2023
Jamie P a répondu le 13 oct. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

2/10 – Terrible

Reno

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
We pulled up and there’s druggies with needles shooting up in their car in the parking lot, go inside to see if our reservation has been held the rooms available are NOT what was reserved the lady at the desk was on a personal call for 5-10 mins before seeing me then I’m informed on site not before hand booking all travelers with us must have an ID. They missed out on over 40k in stays a year we went to red roof and forget these guys
Jamie P a répondu le 2 oct. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

4/10 – Médiocre

Kraig

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en septembre 2023
Jamie P a répondu le 30 oct. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

4/10 – Médiocre

Collin

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Spotted bugs in the room that looked like bed bugs. I am very very paranoid about bed bugs so I left. When I addressed hotel staff I was told that there's no bed bugs and that it must be gnats but I know what bed bugs look like. I asked for a refund but was told that a manager would have to do it and they would call me but no call as of yet.
Séjour de 1 nuit en septembre 2023
Jamie P a répondu le 22 sept. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 – Excellent

Typriest

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good place
Séjour de 7 nuits en septembre 2023
Jamie P a répondu le 18 sept. 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

6/10 – Acceptable

Aristeo

Voyage d’affaires
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Bueno un viaje de negocio no conocia muy bien el area ,el hotel no muy limpio
Séjour de 1 nuit en septembre 2023
Jamie P a répondu le 14 sept. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

8/10 – Bien

DETRENITA

Voyage en famille
Points forts : État et installations de l’hébergement, confort de la chambre
Séjour de 3 nuits en septembre 2023
Jamie P a répondu le 30 oct. 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

10/10 – Excellent

Esther

Séjour de 1 nuit en septembre 2023
Jamie P a répondu le 14 sept. 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

6/10 – Acceptable

Andrew

Séjour de 1 nuit en septembre 2023
Jamie P a répondu le 2 oct. 2023
Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 – Excellent

Charlette

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 8 nuits en août 2023
Jamie P a répondu le 7 sept. 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

2/10 – Terrible

Daniel

Séjour de 3 nuits en août 2023
Jamie P a répondu le 7 sept. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

6/10 – Acceptable

Rita

Séjour de 1 nuit en août 2023
Jamie P a répondu le 7 sept. 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

6/10 – Acceptable

Roger

Séjour de 1 nuit en août 2023
Jamie P a répondu le 31 août 2023
Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

6/10 – Acceptable

Paulette

Voyage en famille
Points forts : Service et personnel
Points faibles : Confort de la chambre
Séjour de 7 nuits en août 2023
Jamie P a répondu le 31 août 2023
Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

8/10 – Bien

chase

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en août 2023
Jamie P a répondu le 23 août 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

10/10 – Excellent

Bruce

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2023
Jamie P a répondu le 15 août 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

2/10 – Terrible

samantha

Voyage en famille, Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wasn’t allowed to check in
Séjour de 1 nuit en août 2023
Jamie P a répondu le 11 août 2023
Thank you for taking the time to write a review of your stay. I am so disappointed that your experience was bad. Please accept my apology. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.

10/10 – Excellent

Ty

Séjour de 1 nuit en juin 2023
Jamie P a répondu le 8 août 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.

6/10 – Acceptable

Tina

Voyage d’affaires
It was okay, I didn’t realize when I booked there was not a lobby with coffee and other items. Had I have known there wasn’t complimentary coffee or any type of breakfast offered, I likely would have chosen another location. The staff were nice. Although my room was clean. But it needed curtains over the blinds to darken it a bit more for my liking.
Séjour de 1 nuit en juillet 2023
Jamie P a répondu le 4 août 2023
Thank you for taking the time to write a review of your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.

10/10 – Excellent

Johnnesa

Séjour de 1 nuit en juillet 2023
Jamie P a répondu le 31 juill. 2023
Thank you for taking the time to write a review of your stay. We are pleased that you had an enjoyable experience, and we look forward to seeing you again in the future.