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Reviews of Tru By Hilton Omaha I-80 at 72nd Street, NE

2.5 out of 5
Tru By Hilton Omaha I-80 at 72nd Street, NE
7011 Hascall St., Omaha, NE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 296 out of 434 reviews" "
Rating 8 - Good. 84 out of 434 reviews" "
Rating 6 - Okay. 30 out of 434 reviews" "
Rating 4 - Poor. 11 out of 434 reviews" "
Rating 2 - Terrible. 13 out of 434 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to land after a day of stressful driving.
Stayed 1 night in May 2024

10/10 Excellent

Taek kee, Chino

Stayed 2 nights in Apr 2024

10/10 Excellent

Deisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, amazing breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay. One of the attendents as i left was a bit stuffy but all in all very accommodating - especially as i needed a room large enough to bring my mother.
Stayed 4 nights in Mar 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms, great breakfast options and wonderful decor and amenities.
Stayed 2 nights in Mar 2024

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Sabrina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will for sure be staying here again! I was weary at first for it being a 2 star hotel but it was the best hotel I’ve been in a while! A great place for anyone and it worked out perfectly for our little family vacay. The kids had fun in the lounge area where they have board games, coloring books, a large connect four, pool table, and more. The amenities are amazing with a cute pool, gym and laundry services. The hotel room was very clean with all the basic necessities you would need. I always dislike that you need to bring hand soap to hotels but they had convenient installed bottles of soaps, lotions and shower needs without the wasteful little bottles you’re used to seeing. Check in and out was easy and the last thing to note was the amazing breakfast! It has great options for all! I usually don’t write this much but I was very happy with our stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room and the hotel were very clean. The breakfast was delicious and stocked full, even up to the ending time. My only complaint would be that we could partially hear other visitors as the walls seemed somewhat thin. I would stay here again.
Stayed 3 nights in Mar 2024

6/10 Okay

Chrystal

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
Front desk staff were wonderful! Hot water was limited in shower. Room was VERY basic and felt like an unfinished apartment. One tiny desk. Nowhere but the floor to put things. Beds not high quality. Pillows were fine. Breakfast options were fine (Jimmy Dean sandwiches, waffle maker, cereal, yogurt, oranges, bananas) but it was not restocked even after we asked, with an hour still left. The biggest issue was noise just by nature of the building, not noisy guests. You can hear everything! Maybe because the rooms are empty and constructed with vinyl flooring? Pool table was fun. Swimming pool is tiny- so tiny my kids didn’t want to play. Area felt safe. We travel a lot. For a quick overnight, it’s fine. Would not stay for a vacation.
Stayed 3 nights in Mar 2024

8/10 Good

Gerri

Travelled with family
The blanket on our bed was not a clean one and there was a full Subway sandwich sitting on the table.
Stayed 1 night in Mar 2024
Response from EMussack on Mar 18, 2024
Thank you for your feedback and review, we really appreciate it. We're glad you enjoyed your stay with us and hope to see you again.

2/10 Terrible

Tyrelle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from EMussack on Mar 1, 2024
Thank you for your review and feedback.

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite the construction surrounding the property it’s a great place to stay.
Stayed 1 night in Feb 2024
Response from EMussack on Feb 29, 2024
Thank you for your review and feedback. We really appreciate your business. We hope to see you again soon!

8/10 Good

Carol

Liked: Amenities
It’s a huge construction site right outside the hotel.
Stayed 1 night in Feb 2024
Response from EMussack on Feb 27, 2024
Thank you for your feedback and review, we really appreciate it. We're glad you enjoyed your stay, and hope to see you again.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from EMussack on Feb 13, 2024
Thank you for the feedback and review, we really appreciate it. We're glad you enjoyed your stay with us and hope to see you again in the future.

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything.
Stayed 1 night in Feb 2024
Response from EMussack on Feb 8, 2024
Thank you for your feedback and review, we really appreciate it! We're glad you enjoyed your stay and hope to see you again!

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 3 nights in Jan 2024
Response from EMussack on Feb 5, 2024
Thank you for your review and feedback. We really appreciate your business. We're glad you enjoyed your stay with us and hope to see you again in the future.

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the communal areas to eat, play games and the pool table
Stayed 1 night in Jan 2024
Response from EMussack on Jan 28, 2024
Thank you for the review and feedback, we really appreciate it. We're glad you enjoyed your stay and hope to see you again.

10/10 Excellent

Andrea

Stayed 1 night in Oct 2023
Response from EMussack on Jan 27, 2024
Thank you for your review and feedback, we really appreciate it! We're glad you enjoyed your stay and hope to see you again!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from EMussack on Jan 22, 2024
Thank you for your review and feedback, we really appreciate it! We're glad you enjoyed your stay and hope to see you again in the future!

10/10 Excellent

Peyton, Pleasant Hill

Stayed 1 night in Jan 2024
Response from EMussack on Feb 5, 2024
Thank you for your review and feedback, we really appreciate it. We're glad you enjoyed your stay with us, and hope to see you again in the future.

10/10 Excellent

Peyton, Pleasant Hill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2024
Response from EMussack on Jan 27, 2024
Thank you for your review and feedback, we really appreciate it! We're glad you enjoyed your stay and hope to see you again!

10/10 Excellent

Hughey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from EMussack on Jan 19, 2024
Thank you for your feedback and review, we really appreciate it! We're glad you enjoyed your stay and hope to see you again!

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So WiFi
Slow WiFi so it was hard to stream any movies. Wouldn’t recommend trying the slow WiFi even on Xbox. No microwave in the room. Besides that it’s a little over priced for what you get. Breakfast was delicious thou!
Stayed 1 night in Jan 2024
Response from EMussack on Jan 14, 2024
Thank you for your feedback and review, we really appreciate it! We hope to see you again in the future!

4/10 Poor

CORY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia price paid up front did not match hotels charges. Situation eventually resolved after an hour.
Stayed 1 night in Jan 2024
Response from EMussack on Jan 11, 2024
Thank you for your feedback and review, we really appreciate it! We're glad the issue was resolved in a timely manner and hope to see you again in the future!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from EMussack on Jan 11, 2024
Thank you for your feedback and review, we really appreciate it! We're glad you enjoyed your stay with us, and hope to see you again in the future!

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Will Stay Again!
Had a wonderful 3-day stay. Hotel and room was exceptionally clean and the breakfast bar had an above-average offering of food items.
Stayed 3 nights in Dec 2023
Response from EMussack on Jan 5, 2024
Thank you for your feedback and review, we really appreciate it! We're glad you enjoyed your stay and hope to see you again in the future!

10/10 Excellent

Fiana

Stayed 1 night in Oct 2023
Response from EMussack on Jan 5, 2024
Thank you for your feedback and review, we really appreciate it! We're glad you enjoyed your stay and hope to see you again in the future!

8/10 Good

debra

Stayed 5 nights in Nov 2023
Response from EMussack on Jan 5, 2024
Thank you for your feedback and review, we really appreciate it! If you would like to contact me directly on your stay experience, I would appreciate it! emily.mussack@hilton.com, I am the assistant general manager and would like to know how everything was. Thank you

8/10 Good

Janis, Stoughton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. The rooms are cool due to no carpeting but otherwise clean. It was really nice to get a snack with a smile after a long day of travel.
Stayed 1 night in Nov 2023
Response from EMussack on Nov 23, 2023
Thank you for your review and feedback, we really appreciate it! We're glad you enjoyed your stay and hope to see you again in the future! Have a wonderful holiday season!

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful. Facility was bright and clean with tons of communal space. Very clean, very modern. Will stay here again!
Stayed 2 nights in Nov 2023
Response from EMussack on Nov 18, 2023
Thank you for your review and feedback, we really appreciate it! We're glad you enjoyed your stay and hope to see you again in the future!

10/10 Excellent

Gary

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice experience, we just stopped there to take a little rest from our trip back to chicago. We liked the commun areas (we wish has more time for enjoy it ) and gym. The breakfast is basic but nice. Coffe and tee area 24hrs. The customer service excelent
Stayed 1 night in Nov 2023
Response from EMussack on Nov 18, 2023
Thank you for your review and feedback, we really appreciate it! We're glad you enjoyed your stay and hope to see you again in the future!

10/10 Excellent

Jeff

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had our family and pets in the lounge area and played pool. Had a lot of fun. Carl at the front desk was AWESOME, we had requested adjoining rooms. When we were checking in, they did not have us in them. Carl checked and was able to get us into such rooms. Made our stay a lot more fun. Thank you, Carl!!
Stayed 1 night in Nov 2023
Response from EMussack on Nov 16, 2023
Thank you for your feedback and review, we really appreciate it! We're glad you enjoyed your stay with us and hope to see you again in the future!

10/10 Excellent

Conrado

Stayed 2 nights in Nov 2023
Response from EMussack on Nov 14, 2023
Thank you for your review and feedback, we really appreciate it! We're glad you enjoyed your stay with us and hope to see you again!

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from EMussack on Nov 13, 2023
Thank you for your review and feedback, we really appreciate it. We're glad you enjoyed your stay with us and hope to see you again in the future!

8/10 Good

Magenta, Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking wasn't great, it's a small parking lot. The outside was clean, the inside was clean, our room was clean, the continental breakfast was good, didn't care for the juice. The staff was friendly and nice. I would stay again if I was in the area.
Stayed 1 night in Nov 2023
Response from EMussack on Nov 10, 2023
Thank you for your review and feedback, we really appreciate it! We're glad you enjoyed your stay with us and hope to see you again in the future!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from EMussack on Nov 5, 2023
Thank you for the review and feedback, we really appreciate it! We're glad you enjoyed your stay with us and hope to see you again in the future!

8/10 Good

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from EMussack on Nov 6, 2023
Thank you for the review and feedback, we really appreciate it! We're glad you enjoyed your stay with us and hope to see you again in the future!

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from EMussack on Nov 3, 2023
Thank you for your review and feedback, we really appreciate it! We're glad you enjoyed your stay with us and hope to see you again in the future!

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from EMussack on Oct 30, 2023
Thank you for your review and feedback, we really appreciate it! We're glad you enjoyed your stay with us and hope to see you again in the future!

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay for concert
It was very nice!
Stayed 1 night in Oct 2023
Response from EMussack on Oct 22, 2023
Thank you for your feedback and review, we really appreciate it! We're glad you enjoyed your stay with us and hope to see you again in the future!

10/10 Excellent

mandy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, large parking lot, friendly staff.
Stayed 1 night in Oct 2023
Response from EMussack on Oct 22, 2023
Thank you for your feedback and review, we really appreciate it! We're glad you enjoyed your stay with us and hope to see you again in the future!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from EMussack on Oct 22, 2023
Thank you for your review and feedback, we really appreciate it! We're glad you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Roger

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Newer property.
Stayed 2 nights in Oct 2023
Response from EMussack on Oct 22, 2023
Thank you for your review and feedback, we really appreciate it! We're glad you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, easy access to the highway but quiet … staff are very responsive and personable. Clean and tidy rooms, nice modern common areas.
Stayed 1 night in Oct 2023
Response from EMussack on Oct 21, 2023
Thank you for your review and feedback, we really appreciate it! We're glad you enjoyed your stay and hope to see you again in the future!

10/10 Excellent

randolph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from EMussack on Oct 16, 2023
Thank you for your feedback and review, we really appreciate it! We're glad you enjoyed your stay with us and hope to see you again in the future!

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
The hotel was very close to the Baxter Arena where we needed to be so that was plus. Overall this was a great place to stay. Rooms were beautiful and the pillows were incredible. They were soft but still held their shape. Loved the walk-in shower. Yummy breakfast with lots of good food to choose from. This will be our go to place when attending events in Omaha.
Stayed 1 night in Oct 2023
Response from EMussack on Oct 14, 2023
Thank you for your feedback and review, we really appreciate it! We're glad you enjoyed your stay with us and hope to see you again in the future!

8/10 Good

Judy

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very nice and very clean but the exhaust fan in the bathroom ran 24 hrs and was so noisy it was annoying!! The noise could be heard even with the bathroom door closed… reported it to the front desk but it seems others have complained about it before but nothing had been done to correct the problem… it ruined it for having a good nights sleep
Stayed 1 night in Oct 2023
Response from EMussack on Oct 14, 2023
Thank you for your review and feedback, we really appreciate it! We're glad you enjoyed your stay and will be contacting maintenance about the fan. We hope to see you again in the future!

10/10 Excellent

Margaret

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful & friendly staff, easy to walk dogs around facility & well-lit at night
Stayed 1 night in Oct 2023
Response from EMussack on Oct 14, 2023
Thank you for the review and feedback, we really appreciate it! We're glad you enjoyed your stay with us and hope to see you again in the future!

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient
Clean and updated hotel with great amenities. Pool, gym, games for the kids and breakfast. Convenient location and plenty of parking.
Stayed 1 night in Oct 2023
Response from EMussack on Oct 9, 2023
Thank you for your feedback and review, we really appreciate it! We're glad you enjoyed your stay with us and hope to see you again in the future!

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from EMussack on Oct 3, 2023
Thank you for your review and feedback, we really appreciate it! We're glad you enjoyed your stay with us and hope to see you again in the future!