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Reviews of Comfort Inn & Suites Omaha Central

2.5 out of 5
Comfort Inn & Suites Omaha Central
7007 Grover St, Omaha, NE

Reviews

7.0

Good

Rating 10 - Excellent. 281 out of 1016 reviews" "
Rating 8 - Good. 280 out of 1016 reviews" "
Rating 6 - Okay. 186 out of 1016 reviews" "
Rating 4 - Poor. 140 out of 1016 reviews" "
Rating 2 - Terrible. 129 out of 1016 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Josh

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 20, 2024
Dear Josh,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Marilyn

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 20, 2024
Dear Marilyn,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

4/10 Poor

Jordon

Travelled with family
Disliked: Staff & service, property conditions & facilities
I hate giving a negative review but I hope it helps someone decide on whether they will spend the money to bring their family here. This place is filthy. Curtains, bathroom floor, sheets, walls all of it so so dirty! I can report that I DID NOT find any bed bugs. The pool was freezing! We ended up just leaving the pool early because it was too cold to swim. When it was brought up to the front desk’s attention they had no interest in us. The weekend breakfast is advertised on the website as being open until 10. The people working were rude, taking food away from people (yeah I wish I was making that up!) When my husband asked why they were cleaning up, he was told they were done with breakfast at 9 and was told (very rudely) to take the issue up with the front desk. While at breakfast we were told, by another hotel guest, to not let our children out of our sight. Because there were 4 guys walking around, making him feel very uneasy. And that someone tried to get into their room in the middle of the night. I never witnessed this but it should be known. Our family decided to just eat the money for the next 2 nights that we were suppose to stay and go to a different hotel. The only positive from this experience is that the location was ideal for traveling to the zoo.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Jordon,We are very sorry to read about the poor experience you had during your stay. Please accept our sincere apologies, this is indeed very unfortunate. We fully understand your disappointment and frustration due to the multiple issues you have mentioned. We will definitely verify the reality and take action against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform you that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guests. We hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.Sincerely, Hotel Manager

4/10 Poor

Brandy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty and had to switch rooms, there was a weird smell in the second room, elevators were sooo slow, pool was ice cold, tv didn’t work in the first or second room…. I don’t recommend staying here. We will not be back to this hotel :( very disappointing
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Brandy,We are sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and we realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate action. You will have a nice stay next time. Request your understanding. Sincerely, Hotel Manager

2/10 Terrible

Jacquelyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was extremely noisy. The elevators were a pain. They were so slow. The bed was so uncomfortable. It is so run down.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Jacquelyn,We apologize for your disappointing experience. We take your feedback seriously and will work to improve our services and accommodations. We appreciate your input and will strive to provide a better stay for future guests. Thank you for your comments.Sincerely, Hotel Manager

4/10 Poor

Jill

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bathtub was disgusting when we arrived.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Jill,We're sincerely sorry for the unpleasant experience with the bathtub during your stay. It's unacceptable that it was not up to our cleanliness standards upon your arrival. We take cleanliness very seriously, and we will address this issue immediately with our housekeeping team to ensure that all areas of the room, including the bathtub, are thoroughly cleaned and maintained to our high standards. Hope you will visit again.Sincerely, Hotel Manager

4/10 Poor

Nellie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Nellie,Thanks for your feedback and 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

6/10 Okay

Kathryn

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Hotel Manager on Mar 16, 2024
Dear Kathryn,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

10/10 Excellent

Auguste

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Auguste,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

4/10 Poor

Angela

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Our room had water stains on the ceiling and there was almost no water pressure in the shower. Also our sink was practically clogged, it took the water a long time to go down. There was staff working on the door across the hall from us and we could barely get our luggage in as they were all crowded by the door and didn’t even acknowledge us when we said excuse me. We went for dinner in the bar/restaurant area and they had only 1 person bartending/serving during a Friday evening. There were mulitple employees drinking at the bar and not working. They were telling us that they worked there but weren’t on the clock and they didn’t seem to care what was going on. They helped themselves to drinks. We ended up ordering our food Togo as we didn’t have much foot with us as we were stopping for the night on our road trip and realized they didn’t even have a cook working. Went to go cancel order and bartender assured us food was almost done…after waiting already 30 min or more. Still didn’t see anyone cooking (you could see in the kitchen) after 45 min we were about to walk out but then saw someone go in kitchen and start cooking. Got food 20 min later that was cold and just overall not worth the wait. The bartender was nice but you could tell he was flustered and didn’t really know what was going on. Saw multiple people/families walk out. Front desk people were nice but didn’t seem to care about the issues. Overall definitely would not recommend staying there
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Angela,We are very sorry to read about the poor experience you had during your stay. Please accept our sincere apologies, this is indeed very unfortunate. We fully understand your disappointment and frustration due to the multiple issues you have mentioned. We will definitely verify the reality and take action against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform you that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guests. We hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.Sincerely, Hotel Manager

8/10 Good

michael

Liked: Staff & service
Good breakfsst
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Michael,Thank you for your stay and feedback. We're glad to hear that you enjoyed our breakfast during your stay. Providing a delicious and satisfying breakfast is important to us, and we're pleased that it met your expectations. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Jeff

Travelled with family
After working on the road doing construction for 20 years I’ve stayed at some bad places. This ranks right at the top. Only thing was this was supposed to be a family get away. Our room was far from desirable. Stains on the bedding, bathroom door would not close because the hinge screws were coming out, the toilet continued to run after flushing, and the shower didn’t drain worth a damn. Take a quick shower and you were standing in 4” of water by the time you were done. Then to top it all of the elevators were not working properly. So ended up taking the stairs several times and each time it smelled like someone had just been smoking pot in the staircase. I spoke with staff a couple of times so I hope they at least fix the issues in the room. We won’t be staying there again
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Jeff,We're truly sorry to hear about your disappointing experience during your family getaway. Your comfort and satisfaction are our top priorities, and we apologize for falling short of your expectations. Rest assured, we take your feedback seriously, and our team is actively addressing the issues you've mentioned to ensure they are resolved promptly. We understand the importance of providing a clean, comfortable, and functional environment for our guests, and we regret that we did not meet these standards during your stay. We hope you will give us another opportunity to exceed your expectations in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.Sincerely, Hotel Manager

4/10 Poor

Cora

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff were helpful, curteous, and greeted us with a smile. Facilities had received a facelift to give a more modern look but the infrastructure is showing its age, with cosmetic repairs needed here and there. That's to be expected, we still got a good value for the price we paid. There are 3 elevators, but they are tiny & slow and waiting for an elevator takes forever. Every time we'd go up or down we'd hear guests grumble; staff were understandably impatient. Taking the stairs is not an option, that sets off the fire alarm. Breakfast was okay, not great, not bad. Get there well before the end time though -- there was still a line of people getting food at 9am when the staff cleared the food away. It was too early to end breakfast (my kids were all still asleep), but they didn't want guests to take food to their rooms either. My biggest complaint was that the hotel apparently lacks a policy which many other hotels have about not allowing locals to rent rooms. The pool was overcrowded, extremely loud to the point of barely being able to hear the person next to you yelling, and chaotic with splashing, running, and doing cannon balls. Most of the guests looked to be in their teens/20s and appeared to be attending one of two parties being hosted in the hotel with loud music thumping (thankfully couldn't be heard from our 4th floor room). Several females' chests and behinds were falling out of their swimsuits, others were in street clothes. Not a family environment at all.
Response from Hotel Manager on Mar 16, 2024
Dear Cora,Thank you for sharing your feedback with us. We're glad to hear that our staff provided helpful and courteous service and that you found value in your stay despite some infrastructure issues. We apologize for any inconvenience caused by the elevators and breakfast service. Your comments have been noted, and we will work to address these issues to improve the overall guest experience. Regarding the pool situation, we apologize for the overcrowding and noise disturbance you experienced. We will review our policies and procedures to ensure a more family-friendly environment for all guests. Your input is valuable to us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

4/10 Poor

Matthew

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Attempted upgrades resulted in peeling tub lining and questionable taping jobs. The elevators are slow and minuscule. The one person that fit in with my husband and I, I introduced myself and gave her my zodiac sign. We were close. Our first room had no air conditioning and questionable odor. My husband left an unquestionable odor in the bathroom and we changed rooms. No drink menu at the bar and limited food menu. We will try a new place next trip.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Matthew,Thank you for providing feedback on your recent stay. We apologize for the issues you encountered with the room upgrades and the air conditioning, as well as the inconvenience with the elevator and limited offerings at the bar. Your comments regarding the cleanliness and amenities have been noted, and we will address these issues with our team to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfactory stay next time. Sincerely, Hotel Manager

6/10 Okay

Beth

Travelled with family and small children
Disliked: Property conditions & facilities
I booked a suite with 3-king size beds but got 1 king and 2-queens. There was a dip in the floor that i actually fell in the room because of it. There was no inside door knob on the suite part. Both bathrooms had filthy walls. Positive was a great breakfast buffet.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Beth,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we'll address the issues with the room condition promptly. We're glad you enjoyed our breakfast buffet and hope to have the opportunity to provide you with a better experience in the future. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager

8/10 Good

Michelle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Nice clean lobby and rooms. Good price. Elevators small and people go stuck on them a couple of times is what wasn't good
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Michelle,Thank you for your feedback and positive comments! We're glad to hear that you found our lobby and rooms nice and clean, and that you appreciated our pricing. We apologize for any inconvenience you experienced with the elevators. Rest assured, we'll look into addressing this issue to ensure smoother operations in the future. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even better experience on your next visit. We're here to ensure you have a comfortable and enjoyable stay with us!Sincerely, Hotel Manager

4/10 Poor

Destinie

Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Destinie,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

4/10 Poor

Bobby

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Property is in heavy need of maintenance all around the property. In the morning our room had no hot water. When we told staff, No concern whatsoever. Will never stay at this property again.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 16, 2024
Dear Bobby,We apologize for the inconvenience you experienced during your stay, particularly with the lack of hot water and the response from our staff. Please know that we take your feedback seriously, and we will address these issues with our team to ensure they are rectified promptly. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust during a future stay.Sincerely, Hotel Manager

2/10 Terrible

Joshua

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 16, 2024
Dear Joshua,We apologize for the unsatisfactory experience you had during your stay. Your feedback is valuable to us, and we would like to learn more about what went wrong so we can address any issues and improve our service. We are committed to ensuring our guests have a positive stay, and we hope to have the opportunity to make it right for you in the future. Thank you for sharing your feedback.Sincerely, Hotel Manager

2/10 Terrible

Stacey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 16, 2024
Dear Stacey,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean and the staff were friendly and helpful, I would stay here again!
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Mar 16, 2024
Dear Diana,Thank you for your glowing review and perfect rating! We're thrilled to hear that you found our hotel very clean and our staff friendly and helpful. Your satisfaction is our top priority, and we're delighted that we could provide you with an enjoyable stay. We look forward to welcoming you back for another fantastic experience in the future. We're here to ensure you have a wonderful stay every time you choose to stay with us!Sincerely, Hotel Manager

8/10 Good

Paul

Liked: Cleanliness, amenities, property conditions & facilities
It was comfortable for the price. The elevators were real slow on the weekend and the shower didn't drain very well.
Stayed 2 nights in Feb 2024

8/10 Good

Jan

Liked: Cleanliness, staff & service
Clean & quiet. Room Needs repairs & updates. Broken toilet paper holder….. tub/shower floor peeling. No towel rack. Wall & floor board broken at corner- paint is nicked up. Bed comfortable.
Stayed 1 night in Feb 2024

4/10 Poor

Cameron

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Cameron,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how it was nice and quiet and peaceful
Stayed 1 night in Feb 2024

10/10 Excellent

crystal

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Crystal,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

4/10 Poor

Brett

Disliked: Property conditions & facilities
Poorly taken care of
Stayed 1 night in Jan 2024
Response from Mario Mandolfo on Feb 6, 2024
Thanks for staying with us. We will be starting our renovation in September. We purchased the hotel in December 2023.

8/10 Good

Jeremey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad great price
Stayed 2 nights in Dec 2023
Response from Mario Mandolfo on Feb 6, 2024
Thank you for staying with us.

6/10 Okay

Aaron

Stayed 1 night in Jan 2024
Response from Hotel Manager on Mar 21, 2024
Dear Aaron,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

2/10 Terrible

Sheena

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the suite with three queen beds. We had gnats all over in the bathroom, there was water damage in the bathroom w molding in hallway, the room my kids slept in had the loudest heater ever, tv did not work and when called they said didn’t have tv, the main room also did not cool down even when switched to AC. Beds extremely uncomfortable to point kids chose floor over bed. We arrived and they had contractors doing work w no safety signs up, the internet didn’t work when we arrived causing a 20 min check in delay, they charged us $100 deposit to check in after we spent $150 for one night. Granted we got the deposit back - just seems stupid to charge $ for Checking in on top of the staff didn’t explain anything. I had to call and ask about pool time and breakfast time because nothing was told to us at check in. We will not be back. Very disappointed for the amount we spent for one night. The pool was even cold and like ice. Just bad experience
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
We sincerely apologize for any inconvenience caused during your stay. We will be sure to share this with the team so it does not happen again. We hope you will give us another chance

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service
Nice hotel, but under some renos but that is a good thing
Stayed 1 night in Jan 2024
Response from Mario Mandolfo on Jan 27, 2024
Thank you for the nice words.

2/10 Terrible

Rochelle

Stayed 2 nights in Jan 2024
Response from Hotel Manager on Mar 21, 2024
Dear Rochelle,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 Terrible

moussoulimi, Fort Worth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel a lot for work and pleasure but this was my worst hotel stay ever. There was a water pipe leak that caused a flooding situation. We were all waken by a fire alarm at 1am and were disturbed. The phone and TV were not working for two full days and the environment was unsafe because some neighbors with shady character were knocking at doors in the middle of the night looking to use people’s phone. This was the worst hotel stay I’ve ever experienced and will never go back there! I wouldn’t recommend it to anyone!
Stayed 2 nights in Jan 2024
Response from Mario Mandolfo on Jan 27, 2024
Thank you for staying with us I will look into the matter and check to make sure these items are correct.

2/10 Terrible

Keyana

Was not happy with my stay but friendly management
Stayed 1 night in Jan 2024
Response from Mario Mandolfo on Jan 27, 2024
Thank you for staying with us.

10/10 Excellent

Kristi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice
Stayed 1 night in Jan 2024
Response from Mario Mandolfo on Jan 23, 2024
Thank you

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mario Mandolfo on Jan 27, 2024
Thank you for the review we appreciate you staying with us.

4/10 Poor

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor experience
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 5, 2024
Dear Nicholas,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Kalynn

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room we received was not cleaned properly. There were all kinds of things wrong. Stains in the floor. Food crumbs still not vacuumed up. There was also a mystery don't know what it was on the door handles. It was just not very clean and the elevators didn't seem up to date. It was a miracle of I could get the call button for going down to work. There were many things I could go on about the cleanliness of the room we had. I just wasnt impressed.
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 5, 2024
Dear Kalynn,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Emalee

Stayed 2 nights in Dec 2023
Response from General Manager on Jan 5, 2024
Dear Emalee,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

James E

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fine
Stayed 1 night in Dec 2023
Response from General Manager on Jan 5, 2024
Dear James,We are delighted that you decided to stay with us at Comfort Inn & Suites Omaha Central during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

4/10 Poor

Randall

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was filthy and no batteries in TV remote...when we asked for batteries that first night we were told they didn't have any, the next day we asked again, they were brought to our room, it didn't matter because TV didn't work. Guest service came to look at it said we could change rooms, I asked for a discount instead, he said he'd have management call me, they never called
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 1, 2024
Dear Randall,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

koral

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lock on door was falling apart. Hallways were very dim. Felt very unsafe at this location.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 31, 2023
Dear Koral,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 Excellent

joaquin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Joaquin,Thank you for choosing us at Comfort Inn & Suites Omaha Central during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Good

Steven

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Steven,Thank you for choosing us at Comfort Inn & Suites Omaha Central during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the front desk to the staff that made our food in the bar, everything was exceptional.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Jennifer,We loved having you stay with us at Comfort Inn & Suites Omaha Central. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever!
Loud music from the restaurant till 2am! The room was filthy with stains all over the carpet, the bed was disgusting and it was hot. Never again and maybe never any choice brand hotel. Very dissatisfied!
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Joseph,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Nancy, Fort Collins

Disliked: Property conditions & facilities
Hotel is pretty run down. Bathroom sink wouldn’t drain and the hairdryer didn’t work. We had to change rooms after we checked in because our first room smell of smoke. Plus side- beds comfortable, staff was nice I’ll pick a different hotel next time
Stayed 1 night in Dec 2023
Response from General Manager on Dec 24, 2023
Dear Nancy,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 Good

Geraldine

Business traveller
Liked: Staff & service
It was fine for the price. Easy to find. Not the cleanest but again for one night it was doable
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Dear Geraldine,We loved having you stay with us at Comfort Inn & Suites Omaha Central. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Chrissy

Stayed 2 nights in Dec 2023
Response from General Manager on Dec 19, 2023
Dear Chrissy,We loved having you stay with us at Comfort Inn & Suites Omaha Central. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Shalene

Stayed 2 nights in Dec 2023
Response from Mario Mandolfo on Jan 27, 2024
thank you for staying with us and providing us with a review.