All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The room smells like cigarette and the bed sheet has animals hair and stains.
Levy
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 18, 2024
Hi Levy,Ensuring a clean and comfortable environment is of utmost importance to us, and we regret that we fell short of your expectations. Rest assured, we will address these issues immediately to prevent recurrence. Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention.
Hi Greg,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
I wouldn't rent a room from here again. There is a hole in the arm chair, crumbs on the carpet like it hadn't been vacuum, and soda rings on the end table bybthe bed. Neighbors were loud and cursing at each other.
Helen
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 4, 2024
Hi Helen,This is certainly not the experience we aim to provide our guests, and we deeply regret the inconvenience you faced. We will speak with our team to ensure that similar incidents are prevented in the future. Our team hopes to have the opportunity to provide you with a better stay.
Hi Samantha,We strive to provide value for our guests and appreciate your understanding. We'll continue working to improve our services and ensure a pleasant stay for all our guests. If you have any further concerns, please don't hesitate to reach out.
6/10 Okay
Toni
Mar 17, 2024
Toni
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 8, 2024
Hi Toni,Thank you for sharing your feedback with us. We appreciate your honest rating and are committed to continuously improving our services to better meet your expectations. If there are specific areas where you feel we can enhance your experience, please do not hesitate to let us know.
8/10 Good
Dana
Travelled with family
Mar 14, 2024
Liked: Cleanliness, staff & service, amenities
Good location and friendly staff. Above average breakfast.
Dana
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 14, 2024
Hi Dana,Our team is pleased that you enjoyed the excellent location of our hotel and the friendliness of our staff. We are also glad to hear that you found our breakfast offerings satisfactory. Your kind words motivate us to continue delivering excellent service. We can't wait to welcome you back for another exceptional stay!
Hi Janice,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
The caulking in the bathroom was breaking away from the wall. The floors installed in the bathroom were the wrong type. You should not use slippery tiles in a bathroom. I put the floor towel down and it slid across the floor when I stepped on it and I fell backwards into the tub.
There wasn't a do not disturb sign in the room. We had to get one from the front desk and it took awhile for the desk clerk to answer the bell.
The so called breakfast was a joke, waffles and dry cereal, no fruit and the mini muffins were so gooey they stuck to the roof of your mouth.
The pillows were uncomfortable as well.
Phil
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 22, 2024
Hi Phil,We regret the distressing experience you encountered during your stay. Our team takes this feedback seriously and is immediately investigating and addressing these concerns, including a thorough inspection and necessary maintenance. Please accept our sincerest apologies for falling short of your expectations. We're committed to improving and ensuring such issues are not repeated. Your input is vital, and we appreciate your patience as we work to rectify these problems.
8/10 Good
Umer Imam ud
Feb 22, 2024
Liked: Cleanliness, staff & service
Umer Imam ud
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 23, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
Hi Wendy,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
8/10 Good
Taryn
Feb 17, 2024
Taryn
Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 20, 2024
Hi Taryn,Thank you wholeheartedly for leaving a rating. We feel truly blessed to have you as our guest and appreciate your decision to choose us for your business. Our team is committed to providing you with top-notch service at all times.
Staff was very unfriendly and rude, which made for an awful check in experience. The facility looks a little rundown on the outside, but is worse on the inside. Holes in stained curtains, mildew, plugs in outlets would fall out easily, and the ways were really thin. I would not recommend this place to anyone.
Cody
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 15, 2024
Hi Cody,We're deeply sorry to hear about your disappointing experience. Please accept our sincere apologies for the subpar service and the condition of your room. Rest assured, we will address these issues promptly to ensure they are resolved and not repeated. We truly value your feedback and hope to have the opportunity to regain your trust in the future.
6/10 Okay
Jaime
Feb 12, 2024
Jaime
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 13, 2024
Hi Jamie,Thank you for awarding us a 3-star rating. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We're eager to welcome you back on your next visit!
4/10 Poor
Falycia
Feb 10, 2024
Disliked: Property conditions & facilities
Falycia
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 12, 2024
Hi Falycia,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.
Hi Alejandra,I'm thrilled to hear that you had a great experience with our service and enjoyed your stay. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again.
The front desk when we checked in was less than helpful. But it was easy to check in. The room was adequate for our needs.
Sonya
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 19, 2024
Hi Sonya,We regret any inconvenience you experienced with the front desk during check-in. However, we're glad to hear that the check-in process was easy, and that the room met your needs. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.
Hi Rafael,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
Hi Alyssa,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
6/10 Okay
Joel
Dec 30, 2023
Liked: Cleanliness, staff & service
Joel
Response from Sophia CSR on Feb 8, 2024
Hi Joel,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
Hi Dane,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
6/10 Okay
Keith
Dec 22, 2023
Keith
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 24, 2023
Hi Keith,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.
Hi James,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
6/10 Okay
bailey
Travelled with family, Travelled with group
Dec 3, 2023
Liked: Cleanliness, staff & service, room comfort
bailey
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 6, 2023
Hi Bailey,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
The hotel was clean and modern. The railroad tracks was near the hotel and you could hear every door slam, so it was noisy. The water took forever to warm up, and once it did was very hard to adjust. So no showers for us.
Verified traveller
Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 6, 2023
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
Was a glorified motel 6. Was dirty. Had to go get batteries for tv remote. Tv kept cutting in and out. Seems heat was preset. Couldn’t get it any warmer. No conditioner in shower. No foot towel.
Sandra
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 29, 2023
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
8/10 Good
Chris
Nov 22, 2023
Chris
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Nov 24, 2023
Hi Chris,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
10/10 Excellent
Jerald
Nov 15, 2023
Jerald
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Dec 6, 2023
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
6/10 Okay
Dani
Nov 15, 2023
Liked: Staff & service
Disliked: Cleanliness
My room was not cleaned when I had arrived. There were towels in a pile on the bathroom floor and it looked like someone had only haphazardly covered the beds and one of the pillow cases was not clean. On the other hand, it was relatively quiet and I felt safe staying there alone. The staff was also polite.
Dani
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 16, 2023
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
8/10 Good
Richard
Business traveller
Nov 11, 2023
Liked: Cleanliness, staff & service, room comfort
Overall, my stay was good. The room needs updating, but the bed was comfortable, and everything worked.
Richard
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Nov 11, 2023
Hi Richard,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!
8/10 Good
Victoria
Nov 9, 2023
Liked: Cleanliness, staff & service
Victoria
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 11, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
Sloppy painting, Broken Bathroom sink. NO ELEVATOR
John
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 6, 2023
Hi John,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
8/10 Good
Verified traveller
Travelled with group
Nov 4, 2023
Liked: Cleanliness, staff & service, room comfort
Verified traveller
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 6, 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
6/10 Okay
Bryan
Oct 30, 2023
Liked: Cleanliness
Bryan
Stayed 1 night in Oct 2023
Response from Sophia CSR on Nov 3, 2023
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
6/10 Okay
William
Oct 29, 2023
Liked: Staff & service
We had a nice sized room and comfortable mattress however the metal bed frame made loud popping noises throughout the night that sounded like they were coming from outside. Very wobbly and loose toilet stool and a tiny bathroom with no ventilation. Unfortunately the trains and sirens throughout the night were also very disruptive.
William
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
Management is very friendly and helpful! Any issues were promply addressed and corrected. Room was very quiet and clean.
Scott
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 25, 2023
Hi Scott,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!
The place was clean, Friendly staff and convenient location for my plans. I definitely will stay again.
Timothy
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 23, 2023
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
2/10 Terrible
Mitchell
Oct 21, 2023
Mitchell
Stayed 1 night in Oct 2023
Response from Sophia CSR on Nov 11, 2023
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
10/10 Excellent
Verna F
Oct 20, 2023
Liked: Amenities
Excellent property!!
Verna F
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 21, 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
8/10 Good
Andrew
Oct 16, 2023
Andrew
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 17, 2023
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
6/10 Okay
Thomas
Oct 1, 2023
Only 3 pillows, minimal towels, breakfast had eggs and danishes the size of a 50 cent piece and that was about it. Back steps
Thomas
Stayed 1 night in Sep 2023
Response from Sophia CSR on Oct 3, 2023
Hi Thomas,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
6/10 Okay
Staci
Travelled with family
Sep 25, 2023
Disliked: Property conditions & facilities
Outdated
The hotel was outdated my shower curtain rod was broke so we couldn’t shower beds where abnormally high off the floor but comfortable
Staci
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 27, 2023
Dear We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.Guest,
6/10 Okay
Justin
Sep 20, 2023
Justin
Stayed 3 nights in Sep 2023
Response from Sophia CSR on Sep 22, 2023
Hi Justin,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!