"We booked this property for 18 days, with the last week being intended for our son and our grandchildren to join us. The owner was well aware of our plans.
We arrived on a Sunday afternoon in very poor weather. There had been absolutely no preparation undertaken by the hostess - even the gas cylinder for the gas heater was empty. There were no instruction about heating the house.
The property was damp, cold and totally un inviting. The mattresses, bedding and towels were all damp - we had to...