Ratings based on 317 Verified Reviews

2.9 out of 5
41% of guests recommend
3.1 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Needs maintenance work.

Posted 14-Nov-2017
Needs a lot of maintenance work. Facilities are rundown and need general overall repairs. Bed and shower were clean, which is what is most important to me.
3 out of 5
Recommended
for Everyone
by A verified traveller from Wichita, Ks.

Ok hotel

Posted 3-Sep-2017
This hotel was better than some of the reviews I read. It is in need of update on the 1st floor that we stayed. Staff was friendly. Continental breakfast was good and there was a lot of choice for breakfast eater..
Comment from Hotel Management
8-Sep-2017 by Shawn, Hotel Management
Paula thank you kindly. While we are not a 4 star upscale property we make every effort to take care of our guests and keep the place clean and offer a decent breakfast. We are putting in Simmons Beautyrest Pillow top mattresses, new carpet, new furniture and fresh coat of paint to all rooms. Appreciate your business and comments are taken to heart and acted upon. Thanks
3 out of 5
Recommended
for Everyone
by A verified traveller from Northwest Arkansas

Close to the medical center

Posted 26-Aug-2017
The hotel wasn't bad, just outdated and the carpets were dirty. Just needs an update. Staff was friendly. Just there to watch the eclipse so didn't stay long.
Comment from Hotel Management
1-Sep-2017 by Shawn, Hotel Management
We are in process of updating the property. Brand new Simmons Beautyrest pillow tops. New carpet 2nd and 3rd floor and new vinyl on first. Updating all rooms and furniture. Road construction is ongoing and our main entrance is updated and open. We will be updating the parking lot as well.
1 out of 5
by A verified traveller from Southgate michigan.

Bad news

Posted 23-Aug-2017
Stayed here while on vacation visiting family. The experience was less than I had hoped for. Issues we had: Ants invaded the room no matter what we tried to do nothing helped. The air conditioner I believe was leaking on the floor which is great when you are adjusting it while wearing socks. And also the stench in the room was horrible. We asked room to be cleaned it wasn't and we spoke to them about air conditioner and they never even acknowledged it.
Comment from Hotel Management
25-Aug-2017 by shawn, Hotel Management
Thanks for the feedback. My apologies. Pleased to report the ant issue has been resolved. Our pest control people went on a all out assault and got the ant problem solved. We updated the room top to bottom, replaced the ptac/ac unit. No more moisture problems.
2 out of 5
by A verified traveller

Bed bugs!

Posted 22-Aug-2017
I would not suggest this hotel to anyone until management does proper cleaning to get rid of the bed bugs.
Comment from Hotel Management
25-Aug-2017 by shawn, Hotel Management
We had our own housekeeping/maintenance as well as professional pest control staff and health dept go through the room with issues. We had the whole property examined and taken care of by professionals. Also our planned update called for new mattresses (Simmons Beautyrest pillowtops) and that is underway right now. You may not recognize the place next time you are here.
3 out of 5
by A verified traveller

Posted 15-Aug-2017 on Hotels
Comment from Hotel Management
18-Aug-2017
I do thank you so much for taking the time to comment. We make every effort to keep the property updated: to that extent we are replacing the mattresses with Simmons Beautyrest pillow tops even as we speak. Your business is appreciated and never taken for granted. Thanks Shawn GM
3 out of 5
by A verified traveller

Average place to stay.

Posted 14-Aug-2017 on Hotels
Area under construction and hotel looked used.
Comment from Hotel Management
1-Sep-2017
Major updates and road construction underway. Please excuse the mess. Entrance is updated and just about open. Our parking lot will be updated. All floors and rooms will see dramatic updates and new furniture and Simmons Beautyrest Pillow Top mattresses. I do thank you for the business and feedback.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Aug-2017
Pros: The staff was great.
They were in the process of changing out the mattress I going to assume I got an old one. But the overall stay was good yes I would use them again. The staff was great and very helpful.
Comment from Hotel Management
18-Aug-2017 by Shawn, Hotel Management
Thank you kindly for the positive comments. Yes indeed we are ion process of updating the property and mattresses (Simmons Beautyrest Pillow Tops) are being installed right now. Thanks Shawn GM
2 out of 5
by A verified traveller from Phoenix, AZ

Unsanitary

Posted 7-Aug-2017
Pros: Nothing
Cons: Demolish and build a new hotel
Location: The surrounding area looks nice. A nice medical facility across the street from the hotel, which made me think this would be a decent place to stay.
Hotel was totally outdated. Hallway leading to room had a stench. The room itself had a different stench. There were ants crawling around the night stand and stains on the sheets. My daughter would not sleep under the sheet. She used her airplane blanket to cover herself. We were in town for the USATF National track championships. The total 48 hrs was an eye opener to how much money and time I was willing to drive to another location for a quality experience.
Comment from Hotel Management
12-Aug-2017 by Shawn, Hotel Management
Thank you for the detailed feedback. We are working on a major update. You are right the area is driven by medical facilities and hospital and corporate related businesses and hotel will see a huge makeover. The old mall is gone and the 110 acres to the north will be redeveloped into a major commercial hub. In the same spirit the hotel will see renovation. Appreciate your business and patience.
3 out of 5
by A verified traveller

Posted 31-Jul-2017 on Hotels
Comment from Hotel Management
18-Aug-2017
Hi Traveller your business is much appreciated. Thanks Shawn GM