Dear ASHLEY, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Scott R. Kovalick, GM

Dear Karla, Thank you for your wonderful review of our Embassy Suites! We were honored to have you as our guest and glad to hear that you enjoyed your stay with us. Your feedback means a lot to us and we hope to have the pleasure of welcoming you again the next time you visit our town! Best, Scott R. Kovalick, GM

Dear Kay, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Scott R. Kovalick, GM

Dear Jeremy, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Scott R. Kovalick, GM

Dear Kathy, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay due to our safe area. We appreciate your business and hope to welcome you back soon. Best, Scott R. Kovalick, GM

Dear Lydia, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best, Scott R. Kovalick, GM

Dear Kathy, Ensuring our guests' satisfaction is our topmost priority, and we apologize for not being able to provide a more positive arrival experience. We appreciate your feedback and thank you for taking the time to share your review with us. Best, Scott R. Kovalick, GM

Dear David, We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Scott R. Kovalick, GM

Dear Jason, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Scott R. Kovalick, GM

Dear Shawn, Thank you for taking the time to write. I am thrilled to know you enjoyed your stay. I appreciate your honest feedback regarding our parking. In an effort to keep our rates as competitive as possible, we separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. As our valued guest, I hope that you will allow us the opportunity to host you again in the future. Sincerely, Scott R. Kovalick GM

Dear Alexis, Thank you for staying with us and sharing your experience. I am sorry that your stay was only average, as our goal is to exceed our guests’ expectations. We hope to have another chance to provide the stellar service we strive for on a return visit. Sincerely, Scott R. Kovalick, GM

Dear Gena, I sincerely appreciate your kind recognition of our warm hospitality and look forward to sharing your compliments. I am very sorry other aspects of your stay were underwhelming. Your feedback is welcomed, as enhancing the guest experience is a priority for our entire team. We hope to have another opportunity to deliver a more favorable stay in the future. Sincerely, Scott R. Kovalick GM

Dear Melissa, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Scott R. Kovalick, GM

Dear Robin, Thank you for choosing us. We apologize that your visit was not exceptional and appreciate your feedback. We hope to exceed your expectations next time. Sincerely, Scott R. Kovalick GM

Dear Ann, Thank you for choosing to stay with us. I am disheartened to learn your recent stay did not reflect the exceptional experience that is the signature of Embassy Suites. Providing comfortable accommodations and meticulous attention to detail is of utmost importance to us, and we genuinely regret falling short in these aspects. We value you as our Guest and look forward to the opportunity of delivering a future stay that aligns with our high expectations in every aspect of your lodging experience.Sincerely,Scott R. KovalickGeneral Manager

Dear paul, Thank you for being our guest. I am delighted to receive your positive feedback regarding our high cleanliness standards and warm hospitality. It was a pleasure to host you, and we look forward to welcoming you again with the expectation that your next stay will be even better. Best, Scott R. KovalickGM

Dear Kara, We sincerely appreciate your continued patronage and your attention to reviewing our hotel. Thank you for acknowledging the hospitable service you received from our dedicated associates! Additionally, I would like to apologize that you did not experience the same level of comfort on this stay that you are accustomed to with us. Please know that as a team, we will continue to review your comments to ensure we're doing all we can to provide our guests with an exceptional experience on every visit. We would love another opportunity to make your stay the best it can be.Best, Scott R. Kovalick GM

Dear Manuel, Thank you for reviewing our hotel. We strive to exceed expectations and apologize for falling short on this occasion. We appreciate your choice to stay with us and look forward to another opportunity to provide a stay that aligns with our high standards. Sincerely, Scott R. Kovalick GM

Dear Lauren, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Scott R. Kovalick, GM

Dear Alice, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Scott R. Kovalick, GM

Dear Michael, It's nice to hear from you! I am delighted that our friendly service made for an enjoyable stay and that our delicious breakfast was a great start to your day! We appreciate your taking the time to review our hotel, as we value your feedback! It was a pleasure to host you; we hope to welcome you back soon. Best, Scott R. Kovalick GM

Dear Amanda, I’m sorry that you did not find us to be a good value and for the unforeseen pool area closure. Also, I apologize that our happy hour and breakfast did not impress. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Scott R. Kovalick GM

Dear Phyllis, Thank you for choosing us! We love to hear that our exceptional service made for a wonderful experience. It was an absolute pleasure to host you, and we look forward to welcoming you again soon. Best, Scott R. Kovalick GM

Dear Eric Robert, We're grateful for your review! Knowing our guests are pleased makes us truly happy! On behalf of the entire team, thank you for choosing us, and please visit again soon. Best, Scott R. Kovalick GM

Dear Salvador, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned. We strive to provide every guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Scott R. Kovalick GM

Dear Brian, Thank you for your review. We strive to meet every facet of the guest experience, so I regret that we let you down. We appreciate you choosing our hotel and we hope to welcome you again. Sincerely, Scott R. Kovalick, GM

Dear Tracy, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Scott R. Kovalick GM

Dear Alberto, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Scott R. Kovalick GM

Dear John, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Scott R. Kovalick GM

Dear Kristin, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Scott R. Kovalick GM

Dear Brian, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Scott R. Kovalick GM

Dear Trisha, Whenever guests use the word "amazing" regarding their stay at our Embassy Suites by Hilton, we are all ears! Thank you so much for your business and for taking time out of your day to let the team know how much you enjoyed your time with us. Please come back soon. Best, Scott R. Kovalick GM

Dear michelle, Welcome back and thank you for sharing your review of another wonderful stay at our hotel. I am glad our service and brand continue to exceed your expectations. Thank you for your patronage, and we hope you look forward to your next stay with us as much as we do. Best, Scott R. Kovalick GM

Dear CHANEL, All compliments are welcome, but it is gratifying to hear you recognize our staff. They truly breathe warm hospitality into every aspect of our hotel and make it a great place to stay. Your kind review is appreciated and will be shared with the team. Please visit again soon! Best, Scott R. Kovalick GM

Dear Taylor, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon. Best, Scott R. Kovalick, GM

Dear Eric, We appreciate your business and your recommendation. Thank you for recognizing our efforts to provide exceptional customer service. Best, Scott R. Kovalick General Manager

Dear LaTasha, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Scott R. Kovalick General Manager

Dear Debra, We appreciate your choice to stay at our hotel and for taking the time to share your review. It was a pleasure hosting you, and we eagerly await the opportunity to welcome you again with the anticipation that your next stay will be even more enjoyable. Sincerely, Scott R. Kovalick GM

Dear Jennifer, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Scott R. Kovalick GM

Dear JAMES,Our associates make sincere hospitality their priority. We appreciate your kind review and are glad to know you enjoyed our hotel and our service level. We look forward to seeing you upon your return to the area!Best,Scott R. KovalickGeneral Manager

Dear Keith,We appreciate you taking the time to share your experience with us. I offer my sincere apologies for disappointing you with the room type you were assigned and for not responding empathetically when retrieving an operable room key. Our aim is to provide each guest with a comfortable stay, and we clearly failed to do so. Thank you for your honest feedback, which we will use to make improvements. Therefore, we hope to have the opportunity to welcome you back on a future visit.Sincerely,Scott R. KovalickGeneral Manager

Dear Amy,It's great to hear from you! We truly appreciate you choosing us for your stay, and I'm delighted to know that it was a pleasant experience for you. Thank you for taking the time to share your feedback with us. We welcome all feedback including areas for improvement, as it helps us to serve our guests better. We look forward to hosting you again soon!Best,Scott R. KovalickGeneral Manager