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Reviews of Comfort Inn & Suites Norman near University

2.5 out of 5
Comfort Inn & Suites Norman near University
840 Copperfield Drive, Norman, OK

Reviews

8.2

Very good

Rating 10 - Excellent. 374 out of 849 reviews" "
Rating 8 - Good. 279 out of 849 reviews" "
Rating 6 - Okay. 109 out of 849 reviews" "
Rating 4 - Poor. 51 out of 849 reviews" "
Rating 2 - Terrible. 36 out of 849 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Lori

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is so outdated they’ve done nothing to do any type of updates on it at all. The bathroom is gross. The toilet seat was all chipped. The water container with lemons in it look like it hadn’t been changed in days. It was filthy with just lemons, floating down the bottom it was a very overall horrible stay.
Stayed 2 nights in Apr 2024
Response from FD on Apr 15, 2024
Thankyou for your feedback

6/10 Okay

Vicki

Travelled with family
Liked: Cleanliness
The stay was ok. Their breakfast was terrible.
Stayed 1 night in Apr 2024
Response from Fd on Apr 8, 2024
Thank you for your feedback

10/10 Excellent

Rhonda

Travelled with partner
Liked: Property conditions & facilities
The front desk clerk was so nice and friendly.
Stayed 1 night in Apr 2024
Response from Fd on Apr 7, 2024
Thank you for your feedback

4/10 Poor

Christine

the guy managing the front desk isnt really customer friendly, plus i had a question about the extra $50 tacked to my invoice stated it was for damages that may incur, i asked if i got that back, he never responded, i guess i will know when my CC bill comes in
Stayed 1 night in Mar 2024
Response from Fd on Apr 7, 2024
Thank you for your feedback Authorisation take 24-48 hours for your bank to drop

2/10 Terrible

Antonio

Travelled with family
Liked: Cleanliness
Mediocre
Stayed 2 nights in Mar 2024
Response from FD on Mar 6, 2024
Thankyou for your feedback

10/10 Excellent

Amy

Travelled with family
Liked: Amenities
It was clean, well lit parking and entry area.
Stayed 2 nights in Feb 2024
Response from FD on Mar 6, 2024
Thank you for your feedback

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to Norman and the University of Oklahoma
Stayed 2 nights in Feb 2024
Response from FD on Feb 29, 2024
Thank you for your feedback

4/10 Poor

Kelly

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service lacking a little. Self service water in lobby & fitness center empty for 2 days. Asked for hair dryer that never came. Asked for towels that never came.
Stayed 2 nights in Feb 2024
Response from Fd on Feb 28, 2024
Thank you for your feedback

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and quiet
Stayed 1 night in Dec 2023
Response from FD on Feb 28, 2024
Thankyou for your feedback

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet location, clean , and friendly. Made for a great stay.
Stayed 1 night in Jan 2024
Response from FD on Jan 24, 2024
Thankyou for your feedback

8/10 Good

gingly

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that it didn't have a breakfast included.
Stayed 1 night in Jan 2024
Response from FD on Jan 12, 2024
Breakfast is included and breakfast is from 6am to 9 am. Thankyou for your feedback

10/10 Excellent

Michelle, Hays

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FD on Jan 12, 2024
fir your feedback

10/10 Excellent

donny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed our two night stay.
Stayed 2 nights in Dec 2023
Response from FD on Jan 1, 2024
Thankyou for yoyr feedback

6/10 Okay

Rebecca

Travelled with family
Disliked: Amenities
Great price for a quick stay. Free breakfast was very mediocre. Vending machines are clearly not a priority. There is water in the lobby but when we asked to have it filled, the woman at the front desk has no idea how it gets done??? It’s water ma’am….
Stayed 2 nights in Dec 2023
Response from FD on Jan 12, 2024
Thank you for your feedback

10/10 Excellent

Kelly

Travelled with family
Check in staff was super friendly!
Stayed 1 night in Nov 2023
Response from FD on Jan 1, 2024
Thankyou for your feedback

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is close to the family we wanted to visit with, so it has been convenient and easily accessible. The beds were comfortable, the rooms clean and quiet. Appreciate the breakfast they served, good with variety.
Stayed 2 nights in Nov 2023
Response from FD on Nov 24, 2023
Thank you for your feedback

6/10 Okay

Jeffrey

Business traveller
Medium …
Breakfast kinda weak Not many guests staying here ??
Stayed 4 nights in Nov 2023
Response from FD on Nov 24, 2023
Thank you for your feedback

10/10 Excellent

Melanie

Stayed 1 night in Nov 2023
Response from FD on Jan 1, 2024
Thankyou for your feedback

10/10 Excellent

Antoine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 1 night in Sep 2023
Response from fd on Oct 3, 2023
thankyou for your feedback

10/10 Excellent

chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Close proximity to dining, shopping and the university.
Stayed 2 nights in Aug 2023
Response from FD on Aug 18, 2023
Thank you for your feedback

8/10 Good

Marguerite

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Close by eating shopping and University of Oklahoma
Stayed 2 nights in Aug 2023
Response from FD on Aug 18, 2023
Thank you for your feedback

6/10 Okay

Jennifer

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from FD on Aug 10, 2023
Thank you for your feedback

2/10 Terrible

Franky

Disliked: Staff & service, amenities, property conditions & facilities
Using Expedia to book I'm required to put a $50.00 deposit on a credit card for the he room says the guy at the front desk. I get put in a first floor room that smells like swamp water. Just the worst, do not recommend.
Stayed 1 night in Aug 2023
Response from FD on Aug 9, 2023
Thank you for your feedback

8/10 Good

Sean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Decent place to stay for a night
Exceptionally friendly and helpful check in! The employee at the front desk was very accomodating to our needs. the room served our needs for the one night we were there. Only concern was the air conditioner, which ran irregularly all night and never really seemed to cool the room down.
Stayed 1 night in Aug 2023
Response from FD on Aug 7, 2023
Thank you for your feedback

6/10 Okay

Nicholas

Travelled with family and small children
Disliked: Property conditions & facilities
I can see why the other hotels look busy. This location needs some work inside and out.
Stayed 1 night in Jul 2023
Response from Fd on Jul 26, 2023
Thank you for your feedback

2/10 Terrible

Gorjana

Disliked: Cleanliness, property conditions & facilities
Very dity
Stayed 1 night in Jul 2023
Response from FD on Jul 11, 2023
Thank you for feedback

10/10 Excellent

Olorunleke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was great! The lady at sales, receptionists, cooks, bartenders, and janitors were exceptionally helpful and friendly
Stayed 3 nights in Jul 2023
Response from FD 🙏🏽 on Jul 10, 2023
Thank you for your feedback

4/10 Poor

Amy

Travelled with family and small children
Liked: Property conditions & facilities
Sheets were dirty and could not get them changed. Was told it’s because they were under staffed.
Stayed 2 nights in Jul 2023
Response from FD on Jul 10, 2023
Thank you for your feedback

10/10 Excellent

Kelly

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love that it's very quiet at this property. The staff have been very nice.
Stayed 1 night in Jul 2023
Response from FD on Jul 7, 2023
Thank you for your feedback

6/10 Okay

Laquita

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from FD on Jul 7, 2023
Thank you for your feedback

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
A/c barely works and hotel smells
A/c barely worked in half the hotel. It was warm and smelt stale/musty all over the hotel. The room smelt bad. Key cards were barely functional and difficult. Desperately needs upgrades.
Stayed 2 nights in Jun 2023
Response from FD on Jul 2, 2023
Thank you for your feedback

10/10 Excellent

sandy

Travelled with partner
Liked: Cleanliness
Always enjoy staying here but if prices keep going up I’m going to have to stay home
Stayed 1 night in Jun 2023
Response from FD on Jun 29, 2023
Thank you for your feedback

8/10 Good

sandy

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice people at desk
Stayed 4 nights in Jun 2023
Response from FD on Jul 7, 2023
Thank you for your feedback

10/10 Excellent

Matthew

Stayed 2 nights in Jun 2023
Response from FD on Jun 29, 2023
Thank you for your feedback

4/10 Poor

Sam

Business traveller
Not what I expected
It was not what I expected from Comfort Inn and Suite. They charge me $50 for incidentals but have not refunded it back to my card.
Stayed 1 night in Jun 2023
Response from FD on Jun 21, 2023
Thankyou for your feedback. It takes 24-48 hours for your bank to release the pending 50

10/10 Excellent

Billy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Check in cleric was awesome. Checkout fella not so Much. Had to nearly force Him Into a good morning.
Stayed 2 nights in Jun 2023
Response from FD on Jun 21, 2023
Thank you for your feedback

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
I have spent literally thousands of nights in hotels. Out of all of those hotel stays, I have never met a staff so amazing. I will be forever grateful for the kindness the staff showed to me and my family.
Stayed 2 nights in Jun 2023
Response from FD on Jun 21, 2023
Thankyou for your feedback

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from FD on Jun 16, 2023
Thank you for your feedback

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay. The key cards have to be inserted into the doors and they are well used and have to try several times to gain entry and the back door closest to our room doesn’t work at all for entry, only exit. But the staff has been great and the room is very clean. We enjoyed the pool as well.
Stayed 1 night in Jun 2023
Response from FD on Jun 16, 2023
Thankyou for your feedback

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from FD on Jun 16, 2023
Thankyou for your feedback

2/10 Terrible

Carrie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor property.
This is a very worn out property. Holes in walls, paint chipping, etc. We had to get two of our room keys, redone. They just stopped working. Once in the evening and again in the morning. Breakfast was a disastor. Milk was sour, eggs were rubbery, sausage was laying in a pan of grease. Couldn't eat there. There is a Waffle House close, though. You will be disappointed with this hotel. Was definately not a $120.00 hotel. This hotel is what you usually get for $59.00
Stayed 1 night in May 2023
Response from fD on May 31, 2023
Thankyou for your feedback. We apologise that the hotel did not meet your expectations

10/10 Excellent

Chelsea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from FD on May 24, 2023
Thank you for your feedback

8/10 Good

Toni

Travelled with family
Liked: Cleanliness, staff & service
Staff were friendly. Deadbolt in iur door got stuck and we had to call the front desk to get out. Limited towels. There was a couple in a bench in the landscaping, seemed like permanent tenants, just people watching. It was strange. Convenient to several restaurants and interstate frontage.
Stayed 1 night in May 2023
Response from AP on May 6, 2023
Thank you for feedback

10/10 Excellent

Ray

Stayed 1 night in Apr 2023
Response from FD on May 6, 2023
Thank you for your feedback

8/10 Good

Amy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Everything is fine except the restroom fan is too noisy. In addition, more electric outlets around the bed can be more convenient. There are only two on the night stand.
Stayed 1 night in Apr 2023
Response from FD on Apr 29, 2023
Thank you for your feedback

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from FD on Apr 27, 2023
Thank you for your feedback

10/10 Excellent

Dennis, Wichita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the check in was fast and easy. the breakfast was good. we didn't use much of facilities as we arrived late and left early.
Stayed 1 night in Mar 2023
Response from FD on Apr 6, 2023
Thank you for your feedback

10/10 Excellent

darla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very friendly, bed was comfortable. I would stay here again.
Stayed 1 night in Mar 2023
Response from FD on Mar 29, 2023
Thank you for your feedback

6/10 Okay

Rafael

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was ok. We felt safe and it was quiet. Staff was friendly. However, staff was not always available. I called the desk several times before my call was answered. We needed a plunger for our toilet, which never came. Their cleaning schedule was bot enough either. Hallways and common areas were unkept. I don’t think we’ll return here even with their lower rates.
Stayed 3 nights in Mar 2023
Response from FD on Mar 29, 2023
Thank you for your feedback

10/10 Excellent

Carmen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Entrance littered with cigarette butts near sliding door, ash/cigarette receptacle. Mud covered floor entrance, dirt bikes & boots parked near front entrance
Stayed 3 nights in Mar 2023
Response from FD on Mar 29, 2023
Thank you for your feedback