Front of property

Reviews of Garner Oklahoma City Quail Springs, an IHG Hotel

2.5 out of 5
Garner Oklahoma City Quail Springs, an IHG Hotel
13501 N Highland Park Blvd, Oklahoma City, OK

Reviews

8.4

Very good

Rating 10 - Excellent. 198 out of 429 reviews" "
Rating 8 - Good. 155 out of 429 reviews" "
Rating 6 - Okay. 39 out of 429 reviews" "
Rating 4 - Poor. 22 out of 429 reviews" "
Rating 2 - Terrible. 15 out of 429 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was just a little nasty. We had two roach bodies in our room. The pool was gross.

2/10 Terrible

Brycelynn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jonnie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff always with a smile
Stayed 2 nights in Mar 2024

10/10 Excellent

Henry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Mar 2024

2/10 Terrible

Rigo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was horrible. The front entrance lady was rude and didn’t want us to stay in. She said horrible profanity and all in all just horrible and hope no one comes here with love ones it felt so unsafe.
Stayed 2 nights in Jan 2024

10/10 Excellent

Zdenka

Travelled with family
Liked: Amenities
Friendly helpful staff 😊
Stayed 4 nights in Jan 2024

8/10 Good

Tristan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was cleaned every day but the bed was stiff
Stayed 4 nights in Dec 2023

10/10 Excellent

William

Stayed 3 nights in Dec 2023

10/10 Excellent

Wendy

Stayed 2 nights in Nov 2023

2/10 Terrible

Robert

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Checked into room 412, and woke up with bug bites on my shoulder and hands, After I left I called the hotel and told them about bites and it kinda fell on dead ears until I told him i wanted a different room and needed my clothes moved to another room and i wanted my stuff out of that room immediately. Staff was nice when I got back late to hotel. Sinks in both rooms clog with water kinda strange. Really pissed about bites
Stayed 2 nights in Dec 2023

4/10 Poor

Jacque

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Dec 2023

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not again will I stay there
Not hot water heating and air conditioning needs updating and hairdryer stinks shower was nasty. Need more room in the bathroom and more updated all together
Stayed 1 night in Dec 2023

4/10 Poor

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very Disappointed
I have stayed at this hotel many times visiting family in OKC. I will not stay again. I’ve noticed a gradual downward decline in rooms, and last night’s stay was the bottom for me. Positives were: the room was clean and the bed comfortable. I slept well. Negatives were: a pencil thin stream of water from the sink tap. This has been the case for many other trips in every room we’ve occupied there. I washed my face from the bathtub tap. Not very comfortable. The “hot” water was faintly warm. Never hot. My family chose to not shower this morning rather than take a cold shower in a miserly stream of water. The temp control in the HVAC was missing in one room and didn’t work in the other. 1/3 of the light bulbs in the room/bath were either burnt out or missing completely. We rented 2 rooms as we have done every time we’ve stayed here. There are too many other nearby options to waste another dollar here, which is sad to me bc we have really liked staying at this hotel until recently and especially last night. I would not recommend this hotel any more.
Stayed 1 night in Dec 2023

2/10 Terrible

Kelci

Business traveller
Stayed 5 nights in Dec 2023

6/10 Okay

Richard, ALLEN

Liked: Staff & service, amenities
Not keeping the place up. Heater did not work properly. Water in the bath sink was extremely weak. Towels were washed but stained.

8/10 Good

Ashley

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Shannon

Stayed 2 nights in Nov 2023

6/10 Okay

Janet

Travelled with family
No hot water on 4 th floor and smelled of sewer
Stayed 1 night in Nov 2023

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was not very comfortable. We have been staying at this particular property off and on for the last several months and it is hit or miss with the comfort of the bed and the taste of the breakfast.
Stayed 2 nights in Nov 2023

8/10 Good

Wendy

Stayed 2 nights in Nov 2023

10/10 Excellent

Wendy

Check in went quick, room was very nice and clean. Coffee was good
Stayed 1 night in Nov 2023

6/10 Okay

Mary

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
There weren’t any cups for water in the room. The desk person quoted incorrect hours for the pool.
Stayed 1 night in Nov 2023

4/10 Poor

Jason

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The bed was the hardest choice hotel bed I’ve ever stayed in. The shower was not hot. The breakfast was terrible. The eggs were burned and the waffle mix was watery. When my husband told the front desk clerk about the waffles no one ever came to change it out.
Stayed 1 night in Nov 2023

10/10 Excellent

Tracie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice, clean & staff was courteous. The only thing that needs improvements was the breakfast. Limited choices. I will definitely book again.

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Robert, Sandy Hook

Travelled with family
Close to food and local hospitals.
Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Stayed 1 night in Oct 2023

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air/heat unit system did not work in the room. Water pressure was not high or hot.
Stayed 1 night in Oct 2023

8/10 Good

Brodie

Travelled with family
The cost was good for what I was looking for, Property lookedok, and was decent, the breakfast could have been better or had better service.
Stayed 2 nights in Sep 2023

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very nice and courtesy
Stayed 1 night in Sep 2023

8/10 Good

Maurice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it was convenient to many restaurants and within a half hour to all we wanted to see
Stayed 4 nights in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn’t recommend
Bathtub was starting rust on the bottom. Had no hot water and AC wasn’t very cold.
Stayed 1 night in Aug 2023

10/10 Excellent

Demarcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Leslie

Stayed 1 night in Aug 2023

2/10 Terrible

Brandi

Disliked: Cleanliness, staff & service, property conditions & facilities
Toilet over flowed
Stayed 2 nights in Aug 2023

10/10 Excellent

Ashley

Stayed 3 nights in Aug 2023

2/10 Terrible

Joshua

Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 2 nights in Aug 2023

2/10 Terrible

Alyssa

Disliked: Cleanliness, staff & service, property conditions & facilities
Very Horrible experience, and unpleasant staff. Stay here for basketball tournament & Pool was full of bleach had kids throwing up and also started having trouble breathing! Toilets over flowing into the hall, black and orange colors coming out of the sinks and tubs and was told “ it’s okay you have to let it run for a little bit” no signs anywhere about room deposits /& not being able to use cashapp until your at the front desk. Highly don’t recommend staying here.

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was good. GREAT location. Only complaints I would have to say are: several ants were found crawling on pillow/bed the first night and dried out eggs every morning.
Stayed 2 nights in Jul 2023

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near perfect
I rent two rooms in your hotel about 4-5 times per year to visit family. I love staying there and consider it the best place to stay in OKC for value, cleanliness, quality, and definitely friendly and helpful service. My only issue is that the water pressure is turned down way too low in the bathroom. It’s far too low in the sink. Give us even a little more water in the sink and it would be a perfect stay!
Stayed 3 nights in Jul 2023

8/10 Good

Helen

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Very easy check in. Room was clean, large and quiet. Breakfast was good. Pool was a little cool built plenty of towels.
Stayed 2 nights in Jul 2023

4/10 Poor

Timothy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Rock and a nice place
Bed was rock hard. Shower handle had more water coming out of than the spout and didn’t work too well. There were clean towels and warm water. Tv came on by itself multiple times in the night. A/C was ice cold but was an older unit. Staff was friendly
Stayed 1 night in Jul 2023

10/10 Excellent

Carlos

Stayed 1 night in Jul 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

6/10 Okay

Karim

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

Terry

Business traveller
Disliked: Cleanliness
I didn’t stay bathroom wasn’t clean, tub looked terrible! Hole in the wall looked like a six year old had repaired it! Looks great on the outside very disappointing
Stayed 2 nights in Jun 2023

10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and easily accessible.
Stayed 1 night in Jun 2023

8/10 Good

Jeffrey

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jun 2023