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Reviews of Candlewood Suites Oklahoma City-Moore, an IHG Hotel

2.5 out of 5
Candlewood Suites Oklahoma City-Moore, an IHG Hotel
1701 N Moore Ave, Moore, OK

Reviews

7.8

Good

Rating 10 - Excellent. 104 out of 270 reviews" "
Rating 8 - Good. 89 out of 270 reviews" "
Rating 6 - Okay. 42 out of 270 reviews" "
Rating 4 - Poor. 16 out of 270 reviews" "
Rating 2 - Terrible. 19 out of 270 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Monty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 1 night in Feb 2024
Response from Candlewood on Feb 19, 2024
thank you for the 5/5 rating. We really enjoyed you staying here. Please come back soon

10/10 Excellent

Marion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Candlewood on Feb 12, 2024
Thank you so much for staying with Candlewood Suites . And for the perfect score and feedback. IT helps us so much. Please come back soon

8/10 Good

Larry

Stayed 1 night in Dec 2023
Response from Candlewood on Feb 12, 2024
Thank you so much. Please come back soon

10/10 Excellent

Debora

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
My son and I was in the city for a birthday party and we chose the hotel. We were very pleased by the comfort of the room and beds There wasn't any big issues of cleanliness except mirror was dirty, some dishes weren't very clean and counter had some stuff that wasn't wiped up. Over all I was still pleased .
Stayed 1 night in Dec 2023
Response from Candlewood on Jan 8, 2024
Thank you for the perfect score and much needed feedback. We will correct the issues. Please come back soon. Thank you, Candlewood

10/10 Excellent

Peggy, BURLESON

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staying one night. Every thing is very nice, clean, quiet. Location is very convenient off I-35.
Stayed 1 night in Nov 2023
Response from Candlewood on Nov 20, 2023
Good morning friend/guest. We are so happy you were satisfied with your room and our hotel. Please come again soon. We'd love to have you

10/10 Excellent

Benjamin

Stayed 5 nights in Oct 2023
Response from Candlewood on Oct 24, 2023
Thank you for the perfect score and taking time to give us feedback.

6/10 Okay

John

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Not worth $180 per night
We got there and the check in counter was dirty and had hair on it. I thought oh no…..They had no water to sell and very limited snacks. I got on the elevator and it was filthy. The corners were built up with dirt a grim from not being cleaned. I thought maybe I’ll skip spending the night and push on the 3 hour drive back home. I got in the room and was pleasantly surprised. It was clean and in good condition. My room was next to the elevator but I didn’t hear it at all. Checking out the next morning and the lobby floor was very dirty. The check in counter was still dirty from the night before.
Stayed 1 night in Sep 2023
Response from Candlewood on Oct 2, 2023
Good morning. I'm not sure what hotel you're speaking of. Candlewood Is very clean and our market is well stocked. The water is on the bottom shelf in cooler and we also have breakfast items to purchase also plenty of chips and and other snacks. I'm sorry you though otherwise.

10/10 Excellent

Dixie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Candlewood on Jul 24, 2023
Thank you for the perfect score. We are so thrilled you enjoyed your stay. Please come again very soon

8/10 Good

Ted

Stayed 1 night in Jul 2023

10/10 Excellent

Grace C

Liked: Cleanliness, staff & service, property conditions & facilities
Suites with fridge and stove top
Stayed 2 nights in Jun 2023
Response from Candlewood on Jun 28, 2023
Thank you so much for the perfect score. We appreciate the time you took out of your day to let us know how w are doing here at the Candlewood Suites.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Candlewood on May 17, 2023
Thank you for the 8/10 score. We appreciate you taking the time to give us a good score. Please come back and see us soon!!

2/10 Terrible

Shannon

Stayed 1 night in Apr 2023
Response from Candlewood on May 17, 2023
what could we do better.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OKC Trip
Location was perfect for my trip to OKC. I have seen this hotel from the road on my other visits to the area, however was leery due to other reviews. I am glad that I did book my stay. The check-in was seamless and efficient. They were training new staff, however the trainee was excellent in my check-in process. The room was my initial hesitation due to the reviews. How way off base those reviews were. The room was perfect - all of the pictures and the usage of the room were spot on. Location is definitely a plus - just a word of advice when using Uber for a pick up - text the driver not to follow the drive app as the direction will take the driver the long way to get there. The location is easy - right off of NW 12th Street. I will stay again on my return visit. Could not recommend this place more - price, location, safe, and a great to rest and relax.
Stayed 4 nights in Apr 2023
Response from Candlewood on Apr 17, 2023
Good afternoon, oh my goodness. Thank you so much for giving us a chance. I'm overjoyed you enjoyed your stay and will come again!! Thank you for the perfect 10/10 score as well. I'm so glad you had an easy check in with my sweet new girl. Come see us very soon, We look forward to having you

10/10 Excellent

ex

Stayed 1 night in Jan 2023
Response from Candlewood on Jun 28, 2023
Thank you so much

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
It was OK but I did point out to the morning desk clerk that for sale items in the freezer had a 2009 expiration date. She was horrified and promptly snatched them out as she should have but one has to wonder why they were there.
Stayed 1 night in Dec 2022
Response from Candlewood on Jan 10, 2023
We talked about this issue. Nothing in our market is expired. Especially what date your claiming. We didn't owe the property at that time

8/10 Good

VANESSA

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property itself was better than I expected from the photos. The only issue was with check in. Never in all my years of vacations, have I been charged the full amount AND also had a “second pending charge” for the full amount. We stayed 2 nights in a studio so it was like almost $900 held in limbo. I couldn’t imagine if I only had that amount for weekend to eat or play with. There’s something suspicious about that. I’ve stayed in multiple properties across the United States and there’s a charge for the stay and a second pending charge for a lot smaller for incidentals. This should be looked into for those that would be screwed if all their money was held because whoever checked them in, mischarged them for the incidentals. So my advice is when checking in, to clearly ask how much they are charging. Other than that, the room was clean and proper and much more updated than the pics give it justice. Would stay here again even after the issue at check in.
Stayed 2 nights in Nov 2022

2/10 Terrible

Cielo

Stayed 1 night in Nov 2022

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2022

2/10 Terrible

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine however will never stay there again. They billed me for the nights and then billed me again for extras that might incur without telling me which forced an issue with my account and they still haven’t credited it back yet
Stayed 2 nights in Nov 2022

2/10 Terrible

Brandon

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Should post policy about certain debit cards that cannot be used for incidentals, drove all day and wanted to rest, only to be turned away and not get a refund due to the hotel not allowing a certain debit card to charge
Stayed 1 night in Nov 2022

10/10 Excellent

JOE, Montgomery

Stayed 2 nights in Nov 2022

8/10 Good

Spencer

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

2/10 Terrible

Mikayla

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was big and nice. Everything else was absolutely terrible. Do not recommend. Terrible service. We had to wait an hour and a half after check in time to get a room. They over charged us. Disabled our friends room so they couldn’t get in and paid them pay again. Awful awful.
Stayed 2 nights in Sep 2022

10/10 Excellent

JOE, Montgomery

Stayed 2 nights in Sep 2022

10/10 Excellent

JOE, Montgomery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Easy check-in and clean rooms. Good location.
Stayed 2 nights in Sep 2022

8/10 Good

Wendy

Stayed 1 night in Jul 2022

10/10 Excellent

Kaye

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Alexandra

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, no frills hotel with a decent room and kitchenette. Dog friendly as well. Great option for the price.
Stayed 1 night in Jun 2022

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Decent
I stayed one night. The room was big. Included a refrigerator, microwave, little burner, and a coffee pot. Ironically it had plates and cups but no silverware so that was odd. Very clean, desk clerk was nice, no breakfast served but they did have frozen stuff and snacks you could purchase. No condiments for them though. For a quick stay it worked great
Stayed 1 night in Jun 2022

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The same old Candlewood..
Quite and nice hotel for family, couples or a single person. Pet friendly... I like it.
Stayed 1 night in May 2022

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A clean hotel with a kitchenette. It must have been recently remodeled. Not the easiest to get to given its just off the highway, but definitely worth a nights stay!
Stayed 1 night in May 2022

8/10 Good

toby

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Usually good but this timeleft a little to be desi
On this day the room that we had featured a recliner. It had been moved into the middle of the floor and cleaned around. I moved it back in the corner and there was money and food underneath the chair. The end table by the bed was not wiped down because it had sticky residue on it.
Stayed 1 night in May 2022

10/10 Excellent

Barbara J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, good parking, excellent kitchen supplies, l loved Watkins products in bathroom. All the places we have stayed in my life this has to be the cleanest bathroom.
Stayed 3 nights in Apr 2022

8/10 Good

Birdie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was comfortable and the staff was very friendly and helpful.
Stayed 1 night in Apr 2022

10/10 Excellent

Jana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that this property is clean and friendly each time I stay. They have made updates and I will stay there again.
Stayed 1 night in Apr 2022

8/10 Good

Alyssa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

2/10 Terrible

Tyisha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Great so helpful!
Stayed 1 night in Mar 2022

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Clean! Thank You
The room, bedding, and linens were so clean. The bathroom was clean. Thanks!
Stayed 1 night in Mar 2022

6/10 Okay

scott

Travelled with family
Not happy
Up on check in I was informed that I would be charged additional $50 for pet fee. The link on hotels.com said pet friendly, will it is but it will cost you an additional $50, wish I would have known that prior to check in.
Stayed 1 night in Feb 2022

2/10 Terrible

Victoria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay nor recommend this hotel to anyone and intend on contacting their corporate offices to file a complaint. The room phone did not work the evening we arrived; when I told the girl at the front she looked at me like I was crazy. My 8 year old granddaughter found a small picture under one of the chairs, pulled it out and it ashes and half a joint. Obviously the room had not been cleaned efficiently. The bath tub drain was slow and while taking a shower the wall pooled around my feet. The people across the hall were up all night; going from one room to another; each time slamming the door. Needless to say I was exhausted the next morning and had to drive 7 hours to get home. I travel extensively and this was the worse place I have ever stay. My card was charged $241 and my nightly rate $80 is not sure how or what they charged for “incidentals”.
Stayed 2 nights in Feb 2022

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
The hotel is slightly dated, however it was clean. The website states they have rollaway’s available, but when asked for one we were told they did not have any.
Stayed 1 night in Dec 2021

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was extremely helpful and friendly. Really appreciated the free laundry.
Stayed 1 night in Dec 2021

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

2/10 Terrible

Vanessa g

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't enjoy my stay at all. My shower head so dirty water Barely even came out. Then I noticed that as soon as I got at there 230 to check-in they decided they were just going to clean my room and did a Sloppy job.I just worked a long shift at work i was tired. The little older lady at the front looked like it was so Unconvenient that I was there 30 minutes early.
Stayed 2 nights in Nov 2021

8/10 Good

Eldon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good little spot to chill at rooms a little cluttered
Stayed 1 night in Nov 2021