Exterior

Reviews of Biltmore Hotel Oklahoma

2.5 out of 5
Biltmore Hotel Oklahoma
401 S Meridian Ave, Oklahoma City, OK

Reviews

5.8
Rating 10 - Excellent. 154 out of 1002 reviews" "
Rating 8 - Good. 209 out of 1002 reviews" "
Rating 6 - Okay. 211 out of 1002 reviews" "
Rating 4 - Poor. 164 out of 1002 reviews" "
Rating 2 - Terrible. 264 out of 1002 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Donovan

Travelled with pets
Disliked: Cleanliness, staff & service
I checked in Monday, and found out that the room I was staying in had bed bugs, the hard way… I told the staff and I was promptly allowed to move to a new room. After getting to the new room, I suffered internet issues that wouldn’t even allow me to stream Netflix. Upon telling staff, I was told it would be reset. The problem persisted… After a full day of no internet, I asked to be moved to a different location so I could utilize internet that’s included in my bill… I was told I could not be moved… I asked for a corporate number or email as well as an owner operator email or number and was told they didn’t have ANY of that information… Frustrated I asked again to be moved to be told it’s not possible when earlier today(Sunday) I was told I might be moved to an upstairs room after 12, and the gentleman who told me that, was gone before I could get back… In addition, I also asked why the heater wasn’t working in my room for the staff member to tell me they never lit the boiler… I’m anemic… I get cold… So there’s that…
Stayed 2 nights in Mar 2024

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel infested with drug addits, and the staff Only care about the rent
Stayed 7 nights in Aug 2023

10/10 Excellent

Azure

Stayed 1 night in Aug 2023

10/10 Excellent

Mandy, Grand Junction

Travelled with partner
Liked: Staff & service, property conditions & facilities
I chose excellent purely on the people. Not just the staff, but the people who live there at the hotel.
Stayed 1 night in Mar 2023

2/10 Terrible

Lester

Stayed 1 night in Mar 2023

2/10 Terrible

kristye

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
This was the worst hotel.com place ive ever dealt with.i booked 5 kings and got 1 king and 4 doubles.2 of the rooms smelt like sewer,we requested to be all together and we were scattered across the hotel,the pool was still filled with green slimmy water and had ducks living in it.the homeless are all over the property,it just didnt feel safe.the guy checking us in was very rude,speaking to the girl coming in for her shift in their language.it was a disaster from the get go.one of our rooms got woke up by housekeeping and were told to go pay a deposit,which was paid at checkin.ill never stay here again nor recommend it to anyone
Stayed 1 night in Jan 2023

10/10 Excellent

Jesse

Stayed 2 nights in Sep 2022

2/10 Terrible

Mark

Business traveller
Disliked: Staff & service
The listing on Expedia indicated they had airport shuttle service. When I landed and called they said didn't have it. Their shuttle was not working. They made no effort to find me other options. I ended up paying $60 to and from hotel to the airport. I would not have stayed here if they had notified they had no shuttle. Unacceptable service.
Stayed 1 night in Jan 2023

2/10 Terrible

Amanda

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

4/10 Poor

james

Disliked: Cleanliness, property conditions & facilities, room comfort
A good old hotel gone bad
$25 deposit put on credit card. Called & asked manager why it had not been deleted at checkout. Mgr. said wait 2-3 business days for credit. Since Biltmore has different management, it has become a turdhole. It not only smells bad, but there is only 1 bar, which they list having 2. While rearranging cords at desk, so I could plug in my computer, no cleaning done.
Stayed 1 night in Dec 2022

2/10 Terrible

Levi

Stayed 1 night in Oct 2022

10/10 Excellent

Bruce

Stayed 2 nights in Oct 2022

2/10 Terrible

Timothy

Stayed 2 nights in Oct 2022

4/10 Poor

Stephen

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing this place is a crack motel filled with bums
Stayed 1 night in Oct 2022

8/10 Good

Anna

Liked: Staff & service, room comfort
Stayed 3 nights in Sep 2022

2/10 Terrible

Annika

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The website advertising for airport transportation. This hotel DOES NOT have a shuttle service. I would have stayed else where. This is false advertisement!!
Stayed 2 nights in Sep 2022

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Aug 2022

6/10 Okay

Bruce

Stayed 1 night in Sep 2022

8/10 Good

Cora

Stayed 1 night in Aug 2022

4/10 Poor

Doris

Tired and worn
Well i arrived and it seems the young lady had no clue , i told her that i contacted an agent of the Hotels.com to switch my booking day, she said that I was suppose to be there Friday, after she gave me her speech she then went ahead , she was busy with something on the computer, i mean i wasn't going to argue, anyway due to the problems I was having Friday I was tired, anyway there was a young man who was very irrational and the clerk was trying to help,well since I didn't have extra money for the room, I just went to Super 8, and checked in with them, sorry about Biltmore.
Stayed 1 night in Aug 2022

4/10 Poor

Rick

Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2022

4/10 Poor

Shelea

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Poor upkeep
This hotel is not worth staying in. Had mice running throughout the room at night..the bedding had burn marks, and the property said it had a pool..well it did but it wasn't functional..so no swimming for my kids..won't stay at this place again.
Stayed 2 nights in Aug 2022

2/10 Terrible

Kenny

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
Every ice machine I trie doesn’t work. Part of the carpet in our room was wet. AC didn’t work that well
Stayed 1 night in Aug 2022

2/10 Terrible

Marla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Took some of deposit cause of a dirty towel that was left in there prior to arrival. Drug dealers and everything else. Old fashion tv just the worst
Stayed 1 night in Jul 2022

4/10 Poor

Christina

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Cigarette burns in the comforter. Overall not a clean and safe place.
Stayed 1 night in Jul 2022

10/10 Excellent

Gloria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

Jose

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights in Jul 2022

2/10 Terrible

Rebecca

Travelled with family, Business traveller
Disliked: Property conditions & facilities
The front desk was rude. There is also a $25 deposit you have to pay when you check in. Wasn’t expecting it to be $25 more than what the total stated it would be. People screaming fighting in the hallway/room next door from 2-3:30 am. I will NEVER stay here again. This was our 3rd time to stay, but I’ve been told there are new owners and they have destroyed this hotel.
Stayed 1 night in Jun 2022

2/10 Terrible

dessie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truth
It was terrible at check in they tried to charge me again even tho they had my id and I paid on this app and they barely understood me when I tried telling me while going to my room there was pee stains throughout the halls the room smelled like mold the sink didn't work when I tried to turn it on the handle came off and there is holes in the ceiling. The best time of the trip was getting the deposit back and leaving.
Stayed 1 night in Jun 2022

2/10 Terrible

Shawntel

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

2/10 Terrible

Trishawna

Business traveller, Travelled with pets
Disliked: Amenities, property conditions & facilities
The only thing that was good was the water pressure in the shower other than that my room smelled like raw sewage there was a lady sitting out in her car all night selling dope right by the door you had to walk in and out of and everyone acts like she's not even there and cops were picking up someone from behind the dumpster for overdosing this morning it's disgusting zero Stars
Stayed 1 night in Jun 2022

4/10 Poor

Brandy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Rohit on May 12, 2022
Hello, thank you for sharing your opinion. We are sorry that our service did not satisfy you, but we are working hard to improve. Hopefully, you won't be disappointed in the future. Thanks

2/10 Terrible

Desiree

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

Eduardo

Disliked: Cleanliness, amenities, property conditions & facilities
If you want a bed and maybe some bugs for a cheap price look no further
Stayed 1 night in Apr 2022

2/10 Terrible

Lori

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Place
It was a horrible experience. Dirtiest place ever and slowest check in ever. Health department should be contacted.
Stayed 1 night in Mar 2022

6/10 Okay

Jose

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Mar 2022

6/10 Okay

veronica

Business traveller
Stayed 2 nights in Mar 2022

8/10 Good

Terry

Stayed 2 nights in Mar 2022

4/10 Poor

Long

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

Stephanie

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

2/10 Terrible

Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty place never going back
Stayed 1 night in Feb 2022

2/10 Terrible

Evelyn

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is in a high crime area. It was very scary. I will never ever stay here. You should not have this as a place to stay. Its not safe.
Stayed 1 night in Feb 2022
Response from REZ on Feb 23, 2022
Hello Evelyn, we are very sorry to hear that you had a bad experience. We are dedicated to our work and we take enough security measurements to keep our property safe. Unfortunately, your review does not portray our property. We do not have control of what other people do or any other crimes. We simply check-in people from the reservations we get. Public safety is solely dependent on law enforcement. We request you please think about the other factors before putting a hateful comment. We are really trying our best to make this place safe and sound for all the guests.

2/10 Terrible

Alishia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2022

2/10 Terrible

Marisa

Stayed 1 night in Jan 2022

8/10 Good

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Dec 2021

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Sunny on Nov 23, 2021
Thank You

2/10 Terrible

Randi

Travelled with family, Business traveller
Disliked: Staff & service
It was horrible and unsafe
Stayed 1 night in Oct 2021

8/10 Good

Sonya

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2021