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Reviews of Aloft Oklahoma City Downtown - Bricktown

3 out of 5
Aloft Oklahoma City Downtown - Bricktown
209 North Walnut Avenue, Oklahoma City, OK

Reviews

8.0

Very good

Rating 10 - Excellent. 472 out of 1000 reviews" "
Rating 8 - Good. 220 out of 1000 reviews" "
Rating 6 - Okay. 146 out of 1000 reviews" "
Rating 4 - Poor. 90 out of 1000 reviews" "
Rating 2 - Terrible. 72 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sink was stopped up for the duration of my stay. Upon check out when I reminded them about this, the response was “OK, thanks”. Not helpful at all on this matter.
Stayed 1 night in Apr 2024
Response from General Manager- Christine McGraw on Apr 23, 2024
I apologize for the nonchalant response my front desk team gave to your comment. Please know our team took note of the sink issue and passed the message along to our maintenance team. We appreciate the feedback Leslie!

10/10 Excellent

Gretchen

I loved everything about this hotel! So clean and modern! Absolutely no complaints!
Stayed 1 night in Apr 2024
Response from General Manager- Christine McGraw on Apr 23, 2024
We are glad to hear you enjoyed your stay with us! Thank you Gretchen!

10/10 Excellent

Valerie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice hotel very unique
Stayed 3 nights in Apr 2024
Response from General Manager- Christine McGraw on Apr 18, 2024
We are glad to hear you enjoyed your stay at our hotel Valerie! Thank you for the 5/5 rating!

8/10 Good

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the fact pers were welcome.
Stayed 2 nights in Mar 2024
Response from General Manager- Christine McGraw on Apr 18, 2024
We love pets! Thank you Kristi

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was traveling with my elderly mother for a short jaunt to OKC. The price was reasonable and it had overall good reviews. We were pleased with the hotel, the cleanliness and the service. Everyone was pleasant and we were easily able to check in and check out. The hotel itself is in good condition overall and the room was very nice. I do wish they had shelves in the shower stall, as some of us do have things we need to use in the shower we'd rather not have to sit on the floor of the shower. It was a short walk to the Bricktown hub, which made for easy tourist activities. You can easily walk to restaurants, music venues, the ballpark, water taxi, etc. I give it a 5 overall, but the shower thing, the limit of how high you could run the heat in the room (73 max was OK, but Mom would've liked a notch warmer) and we ran low on towels (2 night stay, no housekeeper replenishment or cleaning after 1st night, but that may be because we had the do not disturb out in the morning?). But I recommend the hotel highly for a good value, overall comfort (beds were good), cleanliness and staff.
Stayed 2 nights in Mar 2024
Response from Nikki AGM on Mar 30, 2024
Thank you for your 5 out of 5 review! We hope to welcome you back soon!

10/10 Excellent

Winter

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and ensure their guests have all the accommodations they need.
Stayed 1 night in Mar 2024
Response from Nikki AGM on Mar 30, 2024
Thank you for your 10 out of 10 review!

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean, Easy parking, great staff
Stayed 1 night in Mar 2024
Response from Nikki AGM on Mar 30, 2024
Thank you for your 5 out of 5 review!

8/10 Good

Harley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun place to be. We wish we would have brought our dog. 4 stars cause the doors are very loud, can hear the neighbors and the walls are thin.
Stayed 1 night in Mar 2024
Response from Nikki AGM on Mar 30, 2024
Thank you for your feed back. We hope to welcome you back soon with your pet!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant at check-in. Parking was a breeze and steps away from the hotel door which is nice. Room as very clean and up to date. Beds were comfy and room had black out blinds which are great . Neighbors in the adjoining room did make quite a bit of noise but the night desk staff took care of it when I complained finally at 2am. Would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Nikki AGM on Mar 22, 2024
Thank you for your 5 out of 5 feedback. We apologize for the noise and glad to hear we were able to resolve it. We hope to welcome you back soon!

8/10 Good

Rob

Travelled with partner
Staff was helpful and friendly.
Stayed 1 night in Mar 2024
Response from Nikki AGM on Mar 22, 2024
Thank you for your positive words on the staff. We are glad they were able to positively impact you stay.

10/10 Excellent

Shamontelle

Stayed 1 night in Mar 2024
Response from General Manager- Christine McGraw on Apr 18, 2024
We appreciate the 5/5 rating Shamontelle, thank you!

10/10 Excellent

Edgar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ive stayed at other hotels in okc and theyre nice as well but aloft has to be my favorite so far!
Stayed 1 night in Mar 2024
Response from Nikki AGM on Mar 22, 2024
Thank you for your 5 out of 5 review! We cant wait to welcome you back!

10/10 Excellent

Jon

Stayed 1 night in Mar 2024
Response from General Manager- Christine McGraw on Apr 18, 2024
Thank you Jon, for the 5/5 rating!

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We enjoyed the amount of space in the room and the hip, modern decor. The room was also very clean. It would be nice to have larger bath towels. Also, there was only 1 functional elevator the night we stayed there. Finally, it was hard to get hot water in the shower.
Stayed 1 night in Mar 2024
Response from General Manager- Christine McGraw on Apr 18, 2024
We appreciate your feedback Andrea!

10/10 Excellent

Kylie

Stayed 2 nights in Mar 2024
Response from General Manager- Christine McGraw on Apr 18, 2024
Thank you for the 5/5 rating Kylie!

8/10 Good

Ronny L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice modern feel, great atmosphere and liked having garage parking, however location was a bit noisy in mornings and check out wasn't til noon, there were no do not disturb hangers and cleaners kept beating on door every hour after 900. Did enjoy streaming capabilities on TV and the room was accommodating if not a little small. My wife prefers shower/tub combos but all in all was satisfactory for purpose of our visit.
Stayed 1 night in Mar 2024
Response from Nikki AGM on Mar 10, 2024
Thank you for your feedback. We apologize for any disturbance during your stay. Your feedback will be used to enhance our services going forward. Thank you once again, and we hope to welcome you back soon.

10/10 Excellent

tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nikki AGM on Mar 10, 2024
Thank you for your 5 out of 5 review! We hope to welcome you back soon!

10/10 Excellent

Amber

Travelled with partner
Great experience
Stayed 1 night in Mar 2024
Response from Nikki AGM on Mar 10, 2024
Thank you for your 5 out of 5 review! We hope to welcome you back soon!

2/10 Terrible

Jason

Stayed 1 night in Mar 2024
Response from Nikki AGM on Mar 30, 2024
Thank you for your feedback. We hope to welcome you back soon for a better experience.

10/10 Excellent

Dago

Liked: Property conditions & facilities
It was a great hotel definitely will book again
Stayed 1 night in Feb 2024
Response from Nikki AGM on Mar 2, 2024
Thank you for your 5 out of 5 review! We hope to welcome you back soon!

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Nikki AGM on Feb 27, 2024
Thank you for your feedback. We hope to welcome you back in the future!

10/10 Excellent

Melissa

Stayed 1 night in Feb 2024
Response from Nikki AGM on Mar 22, 2024
Thank you for your 5 out of 5 review!

4/10 Poor

Carmelita

Liked: Staff & service
Disliked: Property conditions & facilities
Dirty wash towels and other customers smoking pot outside in parking lot
Stayed 1 night in Feb 2024
Response from Nikki AGM on Feb 25, 2024
Thank you for your feedback. Our parking lot is routinely monitored and we have staff available 24/7. We apologize another guest dampened your stay. We apologize for the linen as well. We strive to provide a clean experience to all of our guests. We hope to welcome you back in the future.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nikki AGM on Feb 25, 2024
Thank you for your 5 out of 5 review. We hope to welcome you back soon!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel and pet friendly!
Stayed 1 night in Dec 2023
Response from Nikki AGM on Feb 21, 2024
Thank you for your feedback! We are so glad you love the hotel and enjoy the pet friendly property. We hope to welcome you back soon!

6/10 Okay

Whitney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Spacious suites. Service was great. The lobby smelled amazing! Our only complaints are that we never had hot water. It was so miserable. Also the noise level is off the charts, with the street noise and the housekeeping every morning, just such loud banging around. The bar is amazing too!
Stayed 2 nights in Feb 2024
Response from Nikki AGM on Feb 19, 2024
Thank you for your feedback! We apologize for the issues and inconveniences you encountered during your stay. We always strive to provide an amazing space to relax and unwind. Your feedback will be used to enhance our services going forward. We hope to welcome you back soon.

4/10 Poor

clayton

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was okay for the money. The staff were extremely nice but the property had renovations that were okay. I could hear every word of the people next to us. The water does not get hot enough. The rooms are pretty small. The outside elevator smelled like pee and was disgusting. The breakfast was AMAZING!!!! I am a Marriott member and loved the perk of made to order breakfast and received a free late check out. I doubt I would stay here again unless I had to, I was in a pinch for a last minute booking.
Stayed 2 nights in Feb 2024
Response from Nikki AGM on Feb 12, 2024
Thank you Clayton for your feedback. We are sadden to hear we missed the mark on few areas of your experience. So glad to hear the breakfast was AMAZING! your feedback will be used to enhance our services going forward.

8/10 Good

Mariah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was quite nice. Parking in the garage is $20 which comes out of your deposit but it wasnt very monitored as there were a few homeless people sleeping in the garage.
Stayed 1 night in Feb 2024
Response from Nikki AGM on Feb 12, 2024
We apologize for any issues experienced during your stay. Thank you for your feedback. We hope to welcome you back soon!

4/10 Poor

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities
We were booked for a single king room when booked in advance. When we arrived we went to our room and it was a twin queen/full room. We went down to say we booked a king room and they said there were no more available. When we got to the original room the toilet paper roll was used and there was a long hair on the toilet seat. Other than that the room was average. Thank you.
Stayed 1 night in Feb 2024
Response from Nikki AGM on Feb 12, 2024
We apologize for your recent experience. Thank you for your feedback, it will be utilized to enhance our services in the future. We hope to welcome you back soon!

2/10 Terrible

Kimberly

Stayed 1 night in Feb 2024
Response from Nikki AGM on Mar 22, 2024
We are sadden to see your experience was not so great. Thank you for your feedback.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything fun in Bricktown, always a pleasant experience
Stayed 1 night in Jan 2024
Response from Aloft Bricktown on Feb 2, 2024
We appreciate the lovely feedback Sara! See you next time!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cola on Jan 26, 2024
Dear Happy Guest,Thank you for giving us a perfect rating! I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Chaston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cola on Jan 26, 2024
Dear Happy Guest,Thank you for giving us a perfect rating! I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great hotel! We will definitely stay there again!!
Stayed 1 night in Jan 2024
Response from Cola on Jan 26, 2024
Dear Happy Guest,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Careless staff and pet hair
Immediately upon arrival, it was clear that the staff didn’t have much enthusiasm. Customer service was lacking. The couch and floor were covered in pet hair and the room smelled of animal dander. On the second day, we requested housekeeping, and returned to our room to find it clearly hadn’t been vacuumed again. The $20/night parking was also a surprise.
Stayed 2 nights in Jan 2024
Response from Cola on Jan 26, 2024
Dear Guest,We're sorry to hear that you had an unpleasant experience at our hotel. We understand how frustrating this can be and we apologize for any inconvenience. We're grateful for your feedback and will use it to improve our business. Have a beautiful day. Take care!!

6/10 Okay

Katy

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Adjoining rooms way too loud
Not sure why we were put in an adjoining room but it was incredibly loud- we could hear everything the other room said and did very clearly - as if they were in our room. I feel like those rooms should only be used for their intended purpose.
Stayed 1 night in Jan 2024
Response from Cola on Jan 26, 2024
Dear Guest,We're sorry to hear that you had an unpleasant experience at our hotel. We understand how frustrating this can be and we apologize for any inconvenience. We're grateful for your feedback and will use it to improve our business. Have a beautiful day. Take care

10/10 Excellent

Elias

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cola on Jan 26, 2024
Dear Happy Guest,Thank you for giving us a perfect rating! I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

6/10 Okay

Stacey

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Our tv didn’t work it was going out and needed to be replaced and the thermostat did not work. We did let someone know at checkout. We haven’t had issues before at this hotel and it won’t keep us from coming back, it’s just something that happened and we understand.
Stayed 1 night in Jan 2024
Response from Cola on Jan 26, 2024
Dear Guest,We're sorry to hear that you had a negative experience at our hotel. This is not the level of service we strive to provide. We understand how frustrating this can be and we apologize for any inconvenience. We're grateful for your feedback appreciate you and your family wanting to come back. Thank you for your understanding. We would like to make things right and offer complimentary breakfast on us next time you stay with us. Again we do apologize and thank you for choosing our hotel. Have a beautiful day. Take care

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed the set up of the room and didn't like the fact that there were no vending machines for snacks on the property
Stayed 1 night in Jan 2024
Response from Nikki AGM on Jan 19, 2024
Thank you for your feed back. We do have a Re:Fuel market open 24/7 for our guests. This is located next to our front desk. We hope to welcome you back soon!

8/10 Good

justine

Liked: Cleanliness, staff & service, property conditions & facilities
Fix the water pressure
First thing to say: all the staff who work here are top-notch friendly, knowledgeable, and professional. Really, great people. However, there are a couple issues Aloft needs to address pretty much immediately, and foremost of these is the water pressure: to call the shower "anemic" is being polite; more accurately, the shower BARELY had any water pressure at all beyond basic dripping. While weak showers are never relaxing, what's important is the fact it makes the things like washing your hair almost to impossible. My hair is thick, and trying to get all the shampoo out of it via the trickle of water coming from the showerhead took forever. Honestly, Aloft needs to strengthen the water pressure. The other issue is the use of Zara home furnishing scents in common areas, such as the elevators: there's SO MUCH of this aroma that standing in the elevator can be an experience in suffocation - they need to tone back the use of this stuff. Other than that, good stay. But PLEASE, fix the water pressure!
Stayed 1 night in Jan 2024
Response from Nikki AGM on Jan 19, 2024
Thank you for your feedback. We are sadden to hear we did not meet your expectations. Our maintenance team did look into the water pressure of the room to ensure this was an isolated incident. We hope to welcome you back soon.

6/10 Okay

Angel

Response from Nikki AGM on Jan 19, 2024
Thank you for choosing to stay with us. We are sadden your stay did not exceed yours and our expectations. We hope to welcome you back soon.

10/10 Excellent

Daryl

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nikki AGM on Feb 12, 2024
We are so glad to see your stay was a 5 out of 5! We hope to welcome you back soon!

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nikki AGM on Jan 19, 2024
Thank you for your feedback! We love to hear you had a 10 out of 10! We hope to welcome you back soon!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Cola on Jan 6, 2024
Dear Happy Guest. Thank you for giving us a perfect rating and for choosing our hotel! We appreciate you taking time to write us a review about your stay. We hope to have you back in the near future. Take care! Have a beautiful day!!

10/10 Excellent

Kory

Stayed 1 night in Dec 2023
Response from Cola on Jan 26, 2024
Dear Happy Guest, Thank you for giving us a perfect rating! I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Scott

Stayed 1 night in Dec 2023
Response from Cola on Jan 6, 2024
Dear Guest,Thank you for giving us a perfect rating and for choosing our hotel! We appreciate you taking time to write us a review about your stay. We hope to have you back in the near future. Take care!

10/10 Excellent

Christine, Rogers

Stayed 2 nights in Dec 2023
Response from Cola on Jan 6, 2024
Dear Happy Guest,Thank you for giving us a perfect rating and for choosing our hotel! We appreciate you taking time to write us a review about your stay. We hope to have you back in the near future. Have a beautiful day! Take care!

4/10 Poor

Talitha

Liked: Staff & service
No hot water
The hotel was nice but there was no hot water for a shower.
Stayed 1 night in Dec 2023
Response from Cola on Dec 30, 2023
Dear Guest,We're sorry to hear that you had a negative experience at our hotel. We would like to purchase some points into your Marriott Bonvoy account for the inconvenience. Please contact us directly at the hotel so we can make arrangements. Your feedback is instrumental in helping us improve our services. Have a beautiful day! Happy New Year!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The check-in staff was excellent! They were both very kind. We did not make use of the bar or restaurant.
Stayed 1 night in Dec 2023
Response from Cola on Dec 29, 2023
Dear Guest, Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we look forward to having you again as a guest in our hotel.Have a beautiful day!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our arrival was great the front desk girl super friendly, but in the morning the other front desk person was super rude with attitude. But overall the hotel was great.
Stayed 1 night in Dec 2023
Response from Cola on Dec 28, 2023
Dear Guest,We're sorry to hear that you had a negative experience with our staff. We understand the importance of compassionate care and we apologize for falling short in this area. We will review this issue with our staff and take steps to improve our attitude and bedside manner. Thank you for your review and for giving us a perfect rating. We hope to see you in the future. Have a beautiful day!! Take care!