5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews of Renaissance Resort Okinawa

4 out of 5
Renaissance Resort Okinawa
3425-2 Yamada, Onna, Okinawa-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 142 out of 283 reviews" "
Rating 8 - Good. 103 out of 283 reviews" "
Rating 6 - Okay. 25 out of 283 reviews" "
Rating 4 - Poor. 7 out of 283 reviews" "
Rating 2 - Terrible. 6 out of 283 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Zhihong

Disliked: Cleanliness, staff & service, property conditions & facilities
Overall bad experience, three-star hotel at most. The hotel is old, facilities not quite clean. Our pillows have a dirty feet smell, very unpleasant. Even after we asked them to change the pillows, the next day, there is another dirty feet smell pillow!!! Food is not good either. The only ok restaurant is the Four Season one and the Japanese restaurant. But not all restaurants open all the time. Staff is not as friendly to foreigners as to Japanese . Limited English speaking staff
Stayed 3 nights in Sep 2023

8/10 Good

Alfred W

Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Chang soon

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Kids activities are good !!
Stayed 3 nights in May 2022

2/10 Terrible

Rosita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

8/10 Good

Nat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Look Same Good Quality
This stay was the first time since the property has undergone renovations. The quality and decor are still great. The activities and amenities are amongst some of the best out of the resorts in Okinawa. While the food offered is good; the period when the resort offered their Golden Buffet, is hands down better then what is currently offered.
Stayed 2 nights in Jan 2021

6/10 Okay

Al, Nagoya

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This place is heavily family oriented. The facilities are thought to help entertain children. There are plenty of activities that are available for kids, but they’re not free. There seems to be nice restaurants but due to the COVID-19 issue, we couldn’t use them so no opinions can be given.
Stayed 3 nights in Jul 2020

6/10 Okay

Yang, Singapore

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Inconsistent housekeeping - changed towels but did not make the bed, wash used mugs and replenish bottled water Breakfast buffets at 2 of the restaurants did not accept reservations - the walk-in waiting time was as long as 45 minutes Dolphin activities for kids fully booked - limited slots/classes? Not foreigner friendly - the staff spoke limited English, so it was frustrating to get queries even partially answered The hotel seemed to be running at full capacity so it was super crowded. While my room was clean, specious and offered a good ocean view, and the hotel's facilities were good, the waiting time for meals, limited English and fully booked classes left much to be desired. Perhaps I went at the wrong time, so my experience was not as good as what the others reviewed. For comparison, I went to ANA InterContinental Manza Beach Resort for a lunch and did not have to wait for a table. All the staff I spoke to were able to converse in fluent English. This could be a better choice for foreigners.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kids friendly hotel with lots of programs that can touch the wildlives from the sea and land. Good experience for the kids
Stayed 3 nights in Feb 2019

8/10 Good

Zhen

Overall, it was a good stay but the last full day was disappointing as our room was not cleaned till almost 4pm as we had to ask them to please clean our room. We couldn't go back to our room till really late which was NOT good.
Stayed 3 nights in Nov 2018

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
better than i expected
The corner room was worth the extra...…$$$$ it was like being on the bow of a ship …..rm 730
Stayed 1 night in Nov 2018

8/10 Good

Shuk Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receipt Request
It was really an amazing experience to swim with those lovely dolphins, I actually had a very good vacation there even though there was a typhoon 24 hit on 29 September but what's the problem is I haven't yet got the formal receipt for the dates I stayed at the hotel till now no matter I tried to make a few long distance phone calls to the hotel staff for just a receipt, staff seemed couldn't speak English well and didn't understand, not sure if it can help to solve that problem here. Hotel was short of electricity supply, for the typhoon bad weather hit Okinawa, during the moment I did the checkout on 30 September, 2018 so I was not able to get back the receipt which I should have got at the checkout time s.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Renaissance
Dinner is overrated and overpriced. They only serve two bottles of water on the first day, afterwards you pay. Hotel is old and rooms have not been upgraded for years. Service however is very obliging. Kids friendly and not necessarily to recommend for a couple’s get-away. Parking for free.
Stayed 4 nights in Jun 2018

8/10 Good

Michael

Liked: Staff & service
The room is dated and need renovation. Other activities are great for kids.

8/10 Good

KWONG CHEUNG

Liked: Staff & service
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Complimentary water was only available for the first day of the stay; certain food at pool side food stall was only available for special pass customers; shuttle service could be more frequent for those who does not drive. Programs at resort can be held more frequent as well.
Stayed 2 nights in Aug 2017

8/10 Good

k, HK

Liked: Staff & service
Disliked: Property conditions & facilities
average stay, not a top choice
Hotel staff is friendly, it has variety of facilities and activities. Good location half way from Naha and aquarium. Hotel overall seems old, but has everything you need. Good ocean views and generally clean and fast check in and check out. A few points to improve: - one day the room cleaning wasn't there until 8pm - valet parking is good but takes like 30 mins since the car park is located not directly with the hotel and they need to group a bunch of drivers together before going. - breakfast was not good at all, cheap taste and cold food, plus a 30mins wait for all restaurants doesn't help at all. It should not have such long wait. Overall it's not a bad hotel but not a top choice or anything luxurious to consider, everything seems old and a bit slow.
Stayed 4 nights in Jun 2017

10/10 Excellent

Yin Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended resort for family with toddlers
Overall was great experience at the resort. Their bed is so comfy. So many activities to join at the resort. One down point is the long waiting time at the buffet restaurant especially during lunch. Oh well, the lunch comes with complimentary.
Stayed 5 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Holidays in Okinawa
Staffs were polite and helpful. Food was good. Dolphin activities was great and price was resonable. Beautiful sea view from the room.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and kind and nice program
Very satisfied. Kind staff Nice buffet Dinner was expensive, but acceptable.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
- Great location as you are in Onna but 10 mins from Cape Maeda - so beautiful - A little weird for a solo getaway as its mostly family resort. - Chose this because it was only hotel on hotels.com that had an onsen. - Make sure if you choose to stay here to stay three nights - then you get complimentary club membership which includes free breakfast and free lunch, onsen access and a free recreational activity (I went snorkeling). Made the trip much more affordable and therefore enjoyable for me. - Okinawa is hard to get around without a car and taxis are pretty expensive. Would definitely recommend a care for anyone coming here.

8/10 Good

CS, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Good hotel
Good hotel with decent breakfast. Not the usual Renaisssance standard. Rooms are spacious but a little dated. The parking lot is hard to find at night and the parking spaces are limited. The resort have a beach and some activities, but the church of site is off limited. Good for families with children as they have a lot of activities for kids.

4/10 Poor

Daniel

Liked: Cleanliness, staff & service, room comfort
the hotel was very strict despite the high price tag. If you have tattoos they will give you the run around and ask you to cover yourself at the pool, which is insane for 2016 for a paying international customer who is trying to SWIM. There's no hot tub and the place is geared towards kids. The view was great but they keep a bunch of dolphins in a tiny pool so the visitors can touch them and interact with them. They have no poolside bar that stays open after 4 and you can't go in the hotel after swimming without changing. The 4 seasons restaurant treated us very well though.

10/10 Excellent

YIN FUN CONNIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient and clean resort
It was amazing good resort. Staff at there all are polite. There is a little things they seemed have to improve of their English language. It's completely not able to communicate.

8/10 Good

Simon

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

ALBERT CHI LAP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay.

6/10 Okay

Verified traveller

Nice hotel
Nice hotel with good facilities but if you are not the member, you need to pay for the spring bath, if you just stay one night, you may not join any programme for dolphin course!

8/10 Good

Basil, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Stay
Very nice hotel. Great resort for family vacations. Many beach/water activities for families. Not for business traveler.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ching Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax!
1. Love the beach, water sports facilities and especially their dolphin program! 2. Large & clean room with beautiful sea view! 3. FREE Parking!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with many marine activities
Nice hotel with great x'mas decoration around the hotel. Restaurants food was nice and suitable for young kids. Room a bit old but with good condition. Love their marine activities, especially the dolphins programs which our son enjoyed a lot. Just a bit disappointed as the weather is not suitable for the glass bottom boat and dragon boat ride. Will come back again.

8/10 Good

Philip, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to get Away
I stopped by the Renaissance completely on accident as I was on the island for business. But I was very pleasantly suprised. The resort has all the possible ammenities you could hope for. The resaurants are delicious, the rooms are spacious with nice views of the ocean and the hotel activities like playing with their dolphins and kayaking looked like a lot of fun for a family! The only problem is that it is a little removed from any other restaurants or things to do. Very nice hotel, very good service and I enjoyed my stay very much.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort

10/10 Excellent

Sin Wa Sarah, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and view
We had a great time at this resort. The room was spacious with a small balcony where you can look out to the clean blue ocean. Good choice of restaurants. We had buffet dinner and enjoyed the drum dancing show. They have a private beach with all sorts of water sports and we took a sunset walk on the shore. If you have kids you may also want to buy some fireworks at the dolphin shop and play at the beach.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Chi Ying, hong kong

Liked: Staff & service
nice hotel for family with kids
Surprised that there's a laundry room with supply of powder for free. Disappointed that their dolphin program is too full which I couldn't register.

6/10 Okay

Gabriel, hkg

Disliked: Cleanliness, property conditions & facilities
Worst Renaissance Group Resort
I think this Renaissance Resort is one of the worst one i ever stay, room condition is old and not clean as expected, found a used contact lens on the corner of the toilet table, carpet is not clean and the public area such as elevator come with a bad smell. overall this is not meeting a 4 star hotel in the island.

8/10 Good

Do, Seattle, WA

Liked: Property conditions & facilities, room comfort
I was not impress
Over all SAT. However, could be better breakfast selection.. didn't honor Marriot Gold member. They honor SAVVY club more then Marriot member. Valet parking wasn't all that. First day I had to waited about 10 minutes then walk to get my rental car, I was sweet. And every morning I had to across main road to get my rental car..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great free lunch and more for long stay guests
Many marine sports all free or huge discounted for long stay guests with every free two meals! Free laundry room on each floor is also great for a family. must repeat!

10/10 Excellent

KIT YUNG, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience staying in hotel
Many facilities for family especially with kids. In door pool with warm and slide. outdoor program playing with dophine. We also burnt firework on the hotel's breach. Room is clean and comfortable. Conventient location with many sightseeings spot within an hour. Kids said should come again in summer time.

10/10 Excellent

lililala, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Fantastic facility
A very kids/family-freindly hotel. Though the condition of the hotel room is quite old, the facility and service for sure can compensate this. This resort makes you want to stay there always cos lots of facility and activities fo you to play around.

10/10 Excellent

alberthopes, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful family vocation
The hotel has many facilities for my family to spend the holiday. The dolphin swimming package was certainly one of the many highlights we experienced in the Resort.

10/10 Excellent

YUKARI

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
子供がとても楽しめました。プールや海はもちろん、レストランでのパフォーマンスや、料理の美味しさ、アクティビティの豊富さ、ショップ、リゾートホテルとして、とても満足でした。
Stayed 3 nights in Mar 2024

4/10 Poor

HIDETO

Stayed 2 nights in Feb 2024

10/10 Excellent

Takayuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

KAORU

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3世代で初めて利用させて頂きました。部屋も食事も良かったと思います。スタッフの方達の対応も親切でとても気持ち良く過ごせました。機会があればまた利用したいと思いました。
Stayed 1 night in Feb 2024

8/10 Good

Akiko

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
子供向けに特化していると思うがそれで良いと思います。
Stayed 3 nights in Feb 2024

10/10 Excellent

Megumi

Stayed 3 nights in Jan 2024

10/10 Excellent

SHOHEI

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
3泊以上で昼食無料がたすかりました。 小さな子供だけだはなく高校生・中学生の子供にもちょうどいいホテルです。
Stayed 3 nights in Dec 2023