Ratings based on 240 Verified Reviews

4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Feb-2017
Friendly and helpful staff, clean room and gorgeous location
3out of 5
Recommended
for Everyone
by A verified traveller fromM

Nice room with a great view

Posted 16-Jan-2017
Initial observations of room were good but so realised there was a lack of supplies like bar soap and toilet paper. No bar soap for shower. Empty roll in toilet paper holder and only one spare. Fireplace advertised was electric not real. Drawer in cabinet was broken. One of two vertical clothing cabinets had no hangers on the bar. So you could only hang clothes in one. Silverfish in tub. Smashed my toes into a solid wood surround at the base of the bed that stuck out about two inches around the perimeter. Dangerous thing! Type of murphybed in place that looks like it had never been cleaned behind it ... See photo.
5out of 5
Recommended
for Everyone
by A verified traveller fromT

Lovely setting on the lake.

Posted 8-Jan-2017
Pretty views of the lake. Room well equipped, beds comfortable.
5out of 5
Recommended
for Everyone
by A verified traveller

Quiet New Years getaway

Posted 6-Jan-2017
We were delayed by a snow storm which closed the pass for many hours, we emailed the resort to let them know we'd be unable to check in as scheduled. Upon arrival the next day the staff had already changed our reservation so we didn't have to pay for the missed day and we were able to stay an extra day later ! Great service!
4out of 5
Recommended
for Everyone
by A verified traveller fromVancouver, BC

Beautiful room with lakeview

Posted 1-Jan-2017
Pros: Very clean room with comfortable beds. Full kitchen with everything we needed. Friendly, helpful staff.
Cons: At the time of our stay, the hot tub was not working properly. The temperature was much too high and jets were not working.
Location: Nice boardwalk and waterfront walking path. Convenient location with quick access to highway. 5 minutes to Summerland and 10 minutes to Penticton.
Very nice room with everything we needed. Our stay was during the winter season.... quiet and relaxing.
4out of 5
Recommended
for Business Travellers
by A verified traveller fromWA state

Well appointed hotel

Posted 2-Dec-2016
Nice spot on the lake, very clean and comfortable rooms.
5out of 5
Recommended
for Everyone
by A verified traveller

Clean, roomy and quiet

Posted 21-Nov-2016
We went off season, and the hotel was quiet. Room was incredibly spacious and clean. We had an infant with us and the staff selected a child friendly layout. Couldn't have had a better experience.
4out of 5
Recommended
for Couples
by A verified traveller

Posted 14-Nov-2016
Location: at this time of the year we enjoyed just relaxing and had a lovely massage at the spa
we upgraded to a one bedroom suite. It was very clean and we had a partial lake view.
5out of 5
Recommended
for Everyone
by A verified traveller

Pool View

Posted 14-Nov-2016
Got upgraded to a pool view room, the room was spacious and amazing. It has the view of the pool and the lake altogether. July, our front desk staff was amazing. We will be back for sure and recommend this hotel to friends and family!
4out of 5
Recommended
for Everyone
by A verified traveller fromUS

Beautiful!

Posted 31-Oct-2016
We stayed as a family of 4 (2 little, little ones) and the one bedroom was a perfect size for our bike/wine three night stay. The pool and gym are a+, and the location is fabulous- on the green belt walkway. My only complaint was with the staff- nice enough, but didn't meet our needs- on the phone ordering dinner so we had to wait to check in, hard to reach e questions on the phone, didn't have the right maps, totally unhelpful about where to bike.