Ratings based on 406 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromVancouver

Great resort

Posted 28-May-2016
Pros: Truly was like a beautiful apartment not a hotel
Cons: The price but if they can get it why would they lower
Location: Wine country
Couldn't have gone better from start to finish. From rooms to staff to pool to restaurant is was all great
4out of 5
by A verified traveller fromRichmond, BC

Very clean and fresh-smelling resort with views

Posted 5-May-2016
Pros: Clean and comfortable. Location, views, hot tub.
Cons: A little cramped in some spaces, but big bathroom spaces. Downside was the resort does not offer breakfast packages.
Location: Good location to sit back and enjoy the view, and then go around to the wineries, different nice restaurants, hiking trails, markets, etc.
Staff was very friendly, rooms very clean and comfortable, the overall smell of the hotel was also clean. The views were amazing, and the location is also quite convenient. We also found the people in the Okanagan very friendly and warm, and accommodating to families with young children. The servers are so intuitive in placing dishes away from the baby, and sensitive to families' needs. We love Summerland and we will be back. It is way better than Tofino!
4out of 5
by A verified traveller

Posted 12-Apr-2016
Great view! Friendly staff, quiet area. Very relaxing!
5out of 5
by A verified traveller fromKelowna

Birthday Weekend Getaway - Want To Go Back

Posted 29-Feb-2016
The room was clean and very comfortable. The lake view was BEAUTIFUL and greatly enjoyed in the morning. Very well stocked kitchenette...didn't need for anything. You will definitely enjoy the comfort of this resort and look forward to returning.
3out of 5
by mandeep

This traveller left a rating score only Posted 28-Feb-2016 on Hotels
4out of 5
by A verified traveller

Posted 10-Feb-2016 on Hotels
They never cleaned our room so we had to go to front desk for towels. Room was hard to find. No one told us you had to go outside to get into room. After you got off elevator signage was bad.
4out of 5
by A verified traveller fromVictoria BC

Come for the tub!

Posted 5-Feb-2016
I wasn't in my room long, but I made very grateful use of the bathtub - one of the best I've experienced in a hotel for sure! Unfortunately I stayed during the off season. the cafe was closed and there was no where within walking distance to get so much as a muffin and a cup of tea, so I ended up having to leave for the airport hungry.
4out of 5
by A verified traveller

Great location

Posted 22-Jan-2016
Hotel is very nice and amenities are new and well kept. The only complaint is the layout makes it very hard to maneuver a luggage cart to your room because you have to go inside then outside then inside again and no help was offered.
5out of 5
by A verified traveller fromcalgary

nice hotel on lake Okanagan

Posted 14-Jan-2016
Very clean and bed was very comfortable.We were upgraded to a one bedroom suite from a studio that we had booked so plenty of room for the 2 of us!Lake view was only partial but as it is winter it wasn't a big deal!
4out of 5
by Douglas

Fabulous quiet getaway on the Lake!

Posted 12-Jan-2016 on Hotels
A beautiful space for a romantic getaway or a family getaway. Our room was extremely private with balconies all facing the lake and at this time of year the view was magical with all the snow and the quiet lake! There is no need to leave your beautiful suite if you do not wish ~ you have a full kitchen to bring as little or as much as you want to stay put. The Local Lounge & Grille next door provides take out service and they are more than happy to meet your needs and requests and their food is fabulous!