Ratings based on 461 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromWA state

Well appointed hotel

Posted 2-Dec-2016
Nice spot on the lake, very clean and comfortable rooms.
5out of 5
by A verified traveller

Clean, roomy and quiet

Posted 21-Nov-2016
We went off season, and the hotel was quiet. Room was incredibly spacious and clean. We had an infant with us and the staff selected a child friendly layout. Couldn't have had a better experience.
4out of 5
by A verified traveller

Posted 14-Nov-2016
Location: at this time of the year we enjoyed just relaxing and had a lovely massage at the spa
we upgraded to a one bedroom suite. It was very clean and we had a partial lake view.
5out of 5
by A verified traveller

Pool View

Posted 14-Nov-2016
Got upgraded to a pool view room, the room was spacious and amazing. It has the view of the pool and the lake altogether. July, our front desk staff was amazing. We will be back for sure and recommend this hotel to friends and family!
4out of 5
by A verified traveller fromUS

Beautiful!

Posted 31-Oct-2016
We stayed as a family of 4 (2 little, little ones) and the one bedroom was a perfect size for our bike/wine three night stay. The pool and gym are a+, and the location is fabulous- on the green belt walkway. My only complaint was with the staff- nice enough, but didn't meet our needs- on the phone ordering dinner so we had to wait to check in, hard to reach e questions on the phone, didn't have the right maps, totally unhelpful about where to bike.
5out of 5
by A verified traveller

Amazing Stay! Very much a quiet Getaway!

Posted 27-Oct-2016
Pros: Room Amenities, River side, walk ways, pool area, service, just comfortable to relax.
Cons: I had to leave!
Location: Marina, River, walk ways, restaurants, Ice Hockey is close by!
Every room has the same level of excellence and amenities that I could tell. Very comfortable, service was excellent, location was a bit remote, but if you're looking for a small place on the river to get away, I'd suggest it. We were there actually for my sons hockey tournament. It was an amazing stay and felt more of a vacation than why we were there. Highly recommended.
4out of 5
by A verified traveller

Posted 9-Oct-2016
nice location hotel was clean and staff were excellent was Oct and heat is set at 20 deg cel and will not go lower so rooms were hot at night
5out of 5
by A verified traveller fromAB

Right in the lake

Posted 30-Sep-2016
Hotel lies right on the lake and our room had partial lake view as requested. The suite was spacious and well laid out Sitting on the patio was beautiful as was the view from there. Beds were really comfortable and bathrooms nice and clean. Located close to dozens of Wineries.If you dont mind to walk up a steep hill you could walk them one by one. Would recommend it .. and we will be nack for sure.
4out of 5
by A verified traveller

Needed a comfortable place in Summerland

Posted 14-Sep-2016
Pros: breakfast room well run and staff was more friendly to guests than front desk people.
Cons: see above
Location: we used he overnight stay as a jumping-off point for a drive on the old Kettle Valley back road from Summerland to Princeton. Spectacular!
Difficult to find along waterfront drive: poor signage both for property and once there, for office. Staff very pleasant but unwilling to assist [in advance] with restaurant reservations. We arrived late and wanted to be sure of food availability. In the end the "Grill" was open and provided perfectly decent service, but there seems to be no sure link between hotel and the restaurant on its own grounds. Hot water system had failed when we arrived, and hotel internet connection did not work because it had not been re-set following recent power failure. Otherwise, the room was fine, very comfortable, obviously more than we required for a one night stay, bu that was our decision. It was beautifully located, if the rainy night had allowed us the pleasure of the magnificent lakeside view.
5out of 5
by A verified traveller fromVictoria, British Columbia

Exactly what I needed!

Posted 8-Sep-2016
I was looking for a convenient location, comfortable bed, current tv to watch the latest episode of a show I've been watching, an after dinner hot tub and a relaxing and beautiful view. This little oasis is close to amazing local restaurants and I will definitely stay here again!