Dear Mark, Thank you for choosing to stay with us and for taking the time to leave your feedback! We're delighted to see that you had a great experience overall. If there's anything specific you feel we could improve upon to earn that fifth star next time, please don't hesitate to let us know. Your satisfaction is our priority, and we're always eager to incorporate guest suggestions to make your future stays even more enjoyable. We look forward to welcoming you back soon!

Dear Teresa, We're sincerely sorry to hear about your disappointment regarding the hot tub during your stay. We understand how frustrating it can be when amenities are not available as expected, especially when it's a key factor in choosing a hotel. We appreciate your understanding and kind words towards our staff; providing excellent service even in challenging situations is always our priority. Please know that we're working diligently to resolve the issue with the hot tub to ensure a better experience for our future guests. We hope you'll consider giving us another chance to exceed your expectations on your next visit.Kind regards!

Dear Graylon, Thank you so much for your stellar rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Your glowing feedback means the world to us, and we can't wait to welcome you back for another outstanding stay in the future!Regards!

Dear Lien, We're pleased to hear that you found our check-in process to be fast during your stay. Efficiency and convenience are important to us, and we're glad we were able to provide a smooth experience upon your arrival. If there are any other aspects of your stay you feel we could improve upon to elevate your experience in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back again soon for an even better stay.Regards!

Dear Jennifer, We appreciate your feedback and are glad to hear that you found our hotel nice and clean. However, we're truly sorry to learn about the issues you encountered with maintenance and safety during your stay. Ensuring the safety and comfort of our guests is paramount to us, and we take your concerns very seriously. Rest assured, we'll address the maintenance issues promptly and prioritize updating where necessary to enhance our guests' experience. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back for a more seamless stay in the future.Regards!

Dear Tanya, We appreciate you taking the time to share your feedback with us. While we're glad to hear that you had an overall satisfactory experience, we're also keen to understand how we can improve to make your next stay even better. If there are any specific areas where you feel we could enhance our services or amenities, please feel free to let us know. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Kind regards!

Dear Lyla, Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us despite the rain outside. It's fantastic that you found the convenience of being across the street from the mall to be a highlight, especially for shopping and dining options. We're delighted that you were able to make use of our pool and pool deck, and that you found the full kitchen in your room to be a great amenity. We hope to welcome you back for another enjoyable stay in the future!Kind regards!

Dear Ryan, We are absolutely delighted to hear that you had such a fantastic experience during your stay with us! Thank you very much for taking the time to share your positive feedback and for giving us a perfect rating. Our team works hard to ensure every guest feels welcomed and valued, and it's incredibly rewarding to know that we've succeeded in providing you with an exceptional stay. We look forward to having the opportunity to welcome you back again soon for another wonderful experience at our hotel!Regards!

Dear Joseph D, Thank you for taking the time to share your feedback with us. While we're glad to hear that you chose to stay with us, we're sorry to learn that your experience fell short of your expectations. Your feedback is incredibly valuable to us as it helps us identify areas where we can improve. If there are specific aspects of your stay that you feel we could have done better, please don't hesitate to share them with us. We're committed to ensuring our guests have a comfortable and enjoyable stay, and we would welcome the opportunity to make things right for you. We hope to have another chance to exceed your expectations in the future.Kind regards!

Dear Timmo, Thank you so much for taking the time to share your feedback! We're thrilled to hear that you enjoyed your stay overall. If there's anything specific you think we could improve upon to earn that fifth star next time, please don't hesitate to let us know. We're always looking for ways to enhance our guests' experiences. We hope to welcome you back again soon!

Dear Jeena, Thank you so much for your kind words! We're thrilled to hear that our staff made your stay exceptional and went above and beyond to ensure you felt well taken care of. We'll be sure to pass along your compliments to our "Front End Manager", she will be delighted to hear that she made such a positive impact on your experience. We appreciate your feedback and hope to have the pleasure of welcoming you back soon!Regards!

Dear Joy, Thank you for your feedback and for choosing to stay with us. We're glad to hear that you had a positive experience overall. Your input is invaluable as we continuously strive to improve and enhance our services. If there are any specific areas where you feel we could have done better, we would greatly appreciate hearing from you so that we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Regards!

Dear Rony, Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that you found our staff to be amazing, helpful, and responsive during your stay. However, we apologize for the inconvenience caused by the issues you experienced with the suite. Rest assured, we will address these concerns promptly to ensure a smoother experience for our future guests. We appreciate your valuable input and hope to welcome you back for a flawless stay in the future.Regards!

Dear Mathew, We're absolutely delighted to receive your 5-star rating! Thank you so much for taking the time to share your experience with us. It's truly rewarding to know that you enjoyed your stay and that we were able to meet your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another outstanding stay in the future.Kind regards!

Dear David, Thank you for sharing your feedback with us. We appreciate your honesty and are sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your comments seriously. We will use your feedback to identify areas for improvement and ensure that we deliver a better experience for our guests in the future. If there are specific issues you would like to discuss further, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.Regards!

Dear Cynthia, Thank you so much for your glowing 5-star rating! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to ensure every guest has a memorable experience, and it's incredibly rewarding to receive such positive feedback. We hope to welcome you back again soon for another exceptional stay!Kind regards!

Dear Thomas, We're absolutely delighted to receive your glowing 5-star rating! Thank you for choosing our hotel and taking the time to share your experience. It's fantastic to hear that you enjoyed your stay with us. We look forward to the opportunity to host you again in the future!Regards!

Dear Sara, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay. We strive to provide a comfortable and pleasant experience for all our guests, and it's rewarding to know that we met your expectationsIf you have any further suggestions or if there's anything specific you loved about your stay, please feel free to share. We look forward to welcoming you back on your next visit.Warm regards,

Dear Niko, Thank you so much for taking the time to share your feedback and for awarding us a perfect 5 out of 5 rating! We are thrilled to hear that you had such a wonderful experience during your stay at our hotel.We hope to have the pleasure of hosting you again soon.Regards!

Dear Julie, Thank you for taking the time to share your feedback with us. We appreciate your honesty and are truly sorry to hear that your experience did not meet your expectations.We understand that the age of our building may have impacted your stay, and we apologize for any inconvenience this may have caused.Please know that your comments regarding the noise level and thin walls have been noted, and we will make every effort to address these issues to ensure a more peaceful and enjoyable stay for our future guests.If your travels bring you back to the area, we would love the opportunity to welcome you again and provide you with a more satisfying stay.Warm regards,

Dear Jennifer, Thank you so much for taking the time to leave us a glowing 5-star rating! We are absolutely thrilled to hear that you had such a wonderful experience during your stay with us.It's truly gratifying to know that we were able to meet and exceed your expectations. Providing exceptional service and creating memorable experiences for our guests is our top priority, and your feedback reaffirms that we are on the right track.Thank you once again for choosing to stay with us. We look forward to welcoming you back for another outstanding experience in the future!Warm regards,

Dear Paula, Thank you for your feedback! We're delighted to hear that everything met your expectations during your stay with us. We strive to provide exceptional service and comfort to all our guests, and we're thrilled to know that you had a great experience. We appreciate your support and hope to have the pleasure of welcoming you back in the future!

Dear Geory, Thank you for your feedback and for choosing to stay with us! We're thrilled to hear that you had a great experience overall, and we're glad that we could address your concerns and provide you with a room upgrade to ensure your comfort. We appreciate your insights about the surrounding area and will take them into consideration to further enhance our guests' safety and security. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!Regards!

Dear Claudette, Thank you for sharing your feedback with us. We're glad to hear that our staff and manager were able to promptly address the issue you encountered during your stay and ensure that you left satisfied. Your satisfaction is our priority, and we appreciate your patience and understanding. We hope to welcome you back again soon for an even better experience.Warm regards,

Dear Jennifer, Thank you for your feedback! We're glad to hear that you had a positive experience during your stay at our hotel. If there's anything specific you think we could improve upon to make your next visit even better, please don't hesitate to let us know. We value your input and strive to continuously enhance our guests' satisfaction. We hope to welcome you back again soon!Kind regards!

Dear Richard, Thank you for sharing your feedback! We're delighted to hear that everything met your expectations during your stay with us. If there are any areas where we can further improve and make your next visit even more enjoyable, please feel free to share. We appreciate your support and hope to have the pleasure of welcoming you back in the future!Regards!

Dear Ryan, Thank you for sharing your feedback regarding your recent stay with us. We truly value your input as it helps us to continually improve our services.We apologize for any inconvenience you experienced during check-in regarding our payment policies. While our hotel does accept debit cards for payment, we do require a credit card for the security deposit as part of our standard procedure to prevent any potential fraud or unauthorized charges. We understand that this may have caused frustration, and we appreciate your patience and understanding as our front desk clerk worked to find a solution for you.Regarding your room assignment, we apologize if the lack of an external window affected your comfort during your stay. We understand the importance of a pleasant view for our guests, and we will certainly take your feedback into consideration as we strive to provide the best possible experience for all of our guests.We regret that your experience did not meet your expectations and that it was not consistent with your previous experiences at other Sandman hotels. Please know that your feedback is taken seriously, and we will use it to make improvements wherever possible.Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,

Dear Simranjeet, Thank you for choosing to stay with us and for taking the time to rate your experience. We appreciate your feedback and hope to have the opportunity to exceed your expectations on your next visit.Warm regards,

Dear Lorri Ann, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and found our location convenient for shopping. Your suggestion for a continental breakfast is duly noted, and we'll certainly consider it for future improvements. We're delighted that you found our restaurant to your liking, and we'll pass on your compliments to our friendly staff. We hope to welcome you back soon for another enjoyable experience!Kind regards!

Dear Aram, hank you for your outstanding review! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing top-notch service and ensuring our guests have a memorable stay is our utmost priority, and we're delighted that we met your expectations. We can't wait to welcome you back for another wonderful stay in the future!Regards!

Dear Karmjeet, We appreciate you taking the time to share your feedback with us. While we're glad to hear that you had an overall satisfactory experience, we're also keen to understand how we can improve to make your next stay even better. If there are any specific areas where you feel we could enhance our services or amenities, please feel free to let us know. Your input is invaluable to us as we continually strive to provide the best possible experience for all our guests.Kind regards!

Dear Debbie, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by noisy activities in the pool area before 8 am. we understand the importance of ensuring a peaceful environment for all guests and will certainly address this issue with our team. Your suggestion regarding an elevator in the main hotel is duly noted, and we'll consider it for future enhancements. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable stay.Kind regards!

Thank you for taking the time to share your feedback with us! We're delighted to see that you enjoyed your stay overall. If there's anything specific you feel we could improve upon to earn that fifth star next time, please don't hesitate to let us know. We're always striving to provide the best experience possible for our guests, and your input is highly appreciated. We hope to have the pleasure of welcoming you back in the future!Kind regards!

Dear Laura, Thank you so much for your kind words! We're delighted to hear that you found our staff friendly and enjoyed the cleanliness of our hotel. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Kind regards!

Dear Shobha, Thank you for taking the time to share your feedback with us! We're delighted to see that you enjoyed your stay overall. If there's anything specific you feel we could improve upon to earn that fifth star next time, please don't hesitate to let us know. We're always striving to provide the best experience possible for our guests, and your input is highly appreciated. We hope to have the pleasure of welcoming you back in the future!Kind regards!

Dear Danni, Happy belated birthday! We're thrilled to hear that you enjoyed your special day with us and that we could contribute to making it memorable by offering you an upgrade to our penthouse suite. Providing exceptional experiences for our guests is what we strive for, and we're delighted that we could exceed your expectations. We hope you had an amazing stay in the penthouse suite, and we look forward to celebrating many more special occasions with you in the future!Kind regards!

Dear Michelle, Thank you so much for your glowing review and for awarding us a perfect 5 out of 5 stars! We're thrilled to hear that you had such a fantastic experience during your stay with us. Providing exceptional service and creating memorable moments for our guests is our top priority, and we're delighted to know that we succeeded in exceeding your expectations. Your kind words mean the world to us, and we can't wait to have the pleasure of welcoming you back for another wonderful stay in the future!Kind regards!

Dear Vincent, Thank you for your fantastic 5-star rating! We are thrilled to hear that you had a wonderful experience during your stay at our hotel. Your satisfaction is our utmost priority, and we hope to have the pleasure of welcoming you back again in the future for another outstanding stay. If you have any feedback or suggestions for improvement, please feel free to share them with us.Kind regards!

Dear Korissa, We appreciate your rating and hope to exceed your expectations during your next visit.Safe travels!

Dear Anthony, Thank you for your 5-star rating! We're thrilled to hear that you found our location convenient, being situated across from Orchard Park mall. With a variety of dining options within walking distance, we're glad you enjoyed the accessibility of our surroundings. We look forward to welcoming you back on your next visit!Kind regards!

Dear Teresa, Thank you so much for the fantastic 5-star rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. Our team works hard to ensure that every guest has a memorable and enjoyable visit, and it's rewarding to know that we succeeded in exceeding your expectations. We appreciate your support and hope to have the pleasure of welcoming you back again soon for another exceptional stay!Kind regards!

Dear Charlene, Thank you for rating us 5 out of 5 stars! We're delighted to hear that you had a wonderful experience during your stay with us.Warm regards,

Dear Scott, Thank you so much for the fantastic 5-star rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. Our team works hard to ensure that every guest has a memorable and enjoyable visit, and it's rewarding to know that we succeeded in exceeding your expectations. We appreciate your support and hope to have the pleasure of welcoming you back again soon for another exceptional stay!Regards!

Dear Michelle, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience during your stay. We sincerely apologize for any inconvenience caused by the lack of privacy between rooms. Rest assured, we will address this concern immediately to ensure a more comfortable stay for all our guests in the future.Additionally, we are deeply disappointed to learn about the state of the pool and hot tub. This does not meet our standards of cleanliness, and we are actively working to rectify this issue to provide a more enjoyable environment for our guests.Regarding the issue with the shower in your room, we apologize for the inconvenience and any discomfort this may have caused. We will investigate the matter further to ensure that all facilities are in proper working order for our guests.Please know that your feedback is invaluable to us, and we appreciate the opportunity to improve. We hope to have the chance to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,

Dear Micheline, Thank you so much for taking the time to share your feedback and for awarding us a perfect 5 out of 5 rating! We are thrilled to hear that you had such a wonderful experience during your stay at our hotel.We hope to have the pleasure of hosting you again soon.Regards!

Dear Sumari, Thank you for your feedback! We appreciate your honesty and will take your comments into consideration as we strive to improve our facilities and services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Kind regards!

Dear Polly, Thank you for sharing your experience with us. We're pleased to hear that you enjoyed your stay overall and appreciated the convenience of your room's location. Regarding the issue with tapping credit cards on phones, we apologize for any inconvenience caused. However, it's important to prioritize the safety and security of our guests' financial information, which is why we cannot accommodate tap payments with credit cards on phones to prevent any potential fraud. We understand your concerns and appreciate your understanding. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We hope to have the opportunity to welcome you back for an improved experience in the future.

Dear Thomas, Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience at our hotel. Our team works hard to provide top-notch service and amenities, and it's wonderful to know that we met your expectations. We look forward to welcoming you back for another memorable stay soon!

Dear Annalise, Thank you for your feedback. We appreciate your honesty and apologize for any inconvenience you experienced during your stay. We'll make sure to address the issues you've mentioned to enhance the overall experience for our guests. We're glad you found the room fairly clean and quiet. We hope to have the opportunity to welcome you back and provide a more satisfactory experience in the future.

Dear Donna, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff great and easy to deal with. We apologize for any inconvenience caused by the older design of our hotel, including the narrow hallways and tight spaces. Your comments about the noisy bathroom fan are duly noted, and we will address this issue promptly to ensure a more comfortable stay for our guests in the future. We're glad to hear that you found the bed comfortable and that the room was equipped fairly well. Your input is invaluable to us as we strive to improve our guests' experience. We hope to have the opportunity to welcome you back for a more enjoyable stay soon.Kind regards!