Ratings based on 304 Verified Reviews

3.4 out of 5
69% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller fromJohnstown, ON

Nice hotel

Posted 27-Dec-2016
Pros: I really enjoyed going to Bar One. The staff were so nice. Also, it was very convenient to have Denny's in the same building.
Cons: Air conditioner in my room was in bad shape. Asked for a fan, but didn't get one.
Location: Excellent location. Mall, restaurants and more close by.
Had a great time. Enjoyed watching the Grey Cup. Service and food were awesome. Front office staff were great too.
4out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 24-Dec-2016
Nice hotel. Staff great. Somewhat noise from the trucks outside the window if room.nice pool. Nice bar and food. Denny's is great for breakfast.
2out of 5
by A verified traveller

Medeoker

Posted 18-Dec-2016
I had high expectations, that were crushed by the warm hot tub with jets that could have been replicated by a man with a drinking straw. The trim work in the room was falling from the walls. And the shower head was at my shoulder height making me have to go down on one knee to wash my hair. Room was clean and reasonably warm considering it was a cold winter night. Don't be deceived by the photos. They have a newer tower side for the people that pay "full price" but because I booked Expedia the manager gave me the old room by the road.
1out of 5
by A verified traveller

Posted 14-Dec-2016
Plumbing leaked. Room service food was way below average.
3out of 5
Recommended
for Everyone
by A verified traveller fromJapan

nice hotel but not so clean...

Posted 12-Dec-2016
overall it's okay...but my three year old son found a melted, full of mold chocolate in one of the corners of the room under the bed skirt...just watch out your little ones!!!
4out of 5
Recommended
for Everyone
by A verified traveller

good hotel for a shopping trip

Posted 3-Dec-2016
Great location. Staff helpful and friendly. The hole is right across from the mall so can walk to shop and go back to your room if you need a break.
3out of 5
Recommended
for Everyone
by A verified traveller

Nice but the room's window facing to swimming pool

Posted 30-Nov-2016
Friendly and caring staff. Nice room size and comfortable bed
4out of 5
Recommended
for Everyone
by A verified traveller

Hotel was close to everything malls restaurants

Posted 25-Nov-2016
The room was clean . Staff was friendly only thing was the pool was closed the first day being they were working on it. And also working on some parts of hotel rooms. But wasn't noisey. All in all enjoyed my stay there.
4out of 5
Recommended
for Everyone
by A verified traveller fromvancouver

Nice hotel in good location

Posted 22-Nov-2016
Check in staff was great. Upgraded me when my original room wasn't ready. Only complaint is that room cleaning staff left a dirty, wet towel in my bathroom.
4out of 5
Recommended
for Everyone
by A verified traveller fromkelowna

Very nice stay

Posted 22-Nov-2016
They people working there were so nice. And friendly. Will stay there again