Ratings based on 638 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
69% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

good hotel for a shopping trip

Posted 3-Dec-2016
Great location. Staff helpful and friendly. The hole is right across from the mall so can walk to shop and go back to your room if you need a break.
3out of 5
by A verified traveller

Nice but the room's window facing to swimming pool

Posted 30-Nov-2016
Friendly and caring staff. Nice room size and comfortable bed
4out of 5
by A verified traveller

Hotel was close to everything malls restaurants

Posted 25-Nov-2016
The room was clean . Staff was friendly only thing was the pool was closed the first day being they were working on it. And also working on some parts of hotel rooms. But wasn't noisey. All in all enjoyed my stay there.
4out of 5
by A verified traveller fromvancouver

Nice hotel in good location

Posted 22-Nov-2016
Check in staff was great. Upgraded me when my original room wasn't ready. Only complaint is that room cleaning staff left a dirty, wet towel in my bathroom.
4out of 5
by A verified traveller fromkelowna

Very nice stay

Posted 22-Nov-2016
They people working there were so nice. And friendly. Will stay there again
3out of 5
by A verified traveller

One night stay

Posted 13-Nov-2016
Staff was great at check in. Room was very dark and only window opening onto the pool area opened right on to the neighboring deck so if anyone stepped out onto it they would be looking right in our room. Room felt very confined and stuffy. Probably would not book again at this hotel as last time we got put in same area of hotel as well.
4out of 5
by A verified traveller fromCastlegar

Posted 10-Nov-2016
Staff were very friendly and helpful. Room was clean.
4out of 5
by A verified traveller

A good quality hotel

Posted 31-Oct-2016
The service was professional, room good and clean. Staff should check beds in room 235 one of them is extremely soft the other more comfortable. The pool was nice and I enjoyed the great ambience from my rooms balcony. Great having Denny's and the pub Bar One in the site. Kids were rambunctious at 4am second night, called front staff and they resolved the problem right away. I will certainly stay here again.
4out of 5
by A verified traveller

Posted 29-Oct-2016
We arrived at 3pm but the room wasn't quite ready so we did the paper work and went across to the mall. The room was clean and comfortable.
4out of 5
by A verified traveller

A nice place.

Posted 18-Oct-2016
Did not appreciate the lecture for not phoning ahead about the dog. Check out staff were excellent.