Ratings based on 750 Verified Reviews

3.5 out of 5
69% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Kamloops, BC

Great Staff and good hotel

Posted 15-Jan-2018
Stayed just one night, and were upgraded to a King suite in the tower. A little inconvenient that it was in a separate building then the pool/gym/restaurants and the lobby was full of building materials as was in renovatios. The suite was awesome. Warm, cozy, completely renovated, clean and very comfortable. Hotel was great.
4 out of 5
Recommended
for Everyone
by A verified traveller from Vernon, BC

Great minus pool/tub

Posted 7-Jan-2018
Everything was great the only complaint I have was the hot tub, which was the main reason we stayed lol it was hot for sure but the jets seemed like they weren't working well at all and cold water was coming out of them. Also there was hair and tons of gross little floaties in it and in the pool as well. Otherwise it was great!
3 out of 5
by A verified traveller

Tired

Posted 7-Jan-2018
Pros: Clean enough.
Cons: The whole place
Location: Good location . Lots of restaurants in walking distance. Unless you are vegan
Hotel easy to find. The whole place could use a severe revamp. Particularly in the room I stayed in. I was given a room looking onto the indoor pool without being told. I should have changed rooms as the noise from happy kids and later adults eliminated a quiet early night. The shower head was mounted at a hight suitable for anyone under 5'. Being 6'1" I found myself bending at the knees to wash what's left of my hair. The bed was comfortable enough but I found myself putting earplugs in to compleatly muffle the pool noise and my neibours in the next room. 😕
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Dec-2017
Over night on our way to Mexico staff was very friendly and helpful
5 out of 5
Recommended
for Everyone
by A verified traveller from Christina Lake, BC Canada

Unexpected stay x 2

Posted 28-Dec-2017
Pros: Facilities, staff, lots of parking - even for oversized vehicles.
Cons: In room dining from Denny's or bar - maybe this is already there but did not see the notification in the hotel room
Location: Great location across from major indoor shopping mall, McDonalds next door, Moxxies about 500 feet away. On location is 24 hour Denny's & bar
This hotel stay was last minute stay for two rooms. While the hotel rate was great, the staff attentiveness was wonderful. Room was nice opening up to the pool below. This could bother some who want to sleep late due to kids playing in the pool but in our case was not an issue. The hotel facilities are great including an on location Denny's and next door bar. Would highly recommend this hotel and will most certainly be looking for this hotel for our next visit to Kelowna or what we prefer to call kTown!
3 out of 5
Recommended
for Everyone
by A verified traveller from kamloops

"Pretty Sweet Stay"

Posted 28-Dec-2017
Pros: Location
Cons: Pls see my comments
Booked this hotel for Christmas and Boxing Day. The location is definitely the best, staff were great, our chec-in was a breeze. Upon entry in our room, we were greeted w/ a sweet gift which for me is excellent customer service. I think few hotels would give gifts. Room was clean and nice. The only down side is we were given a room near the pool so we can absorb all the noise most especially kids crying. This left us not able to relax after a drive. The second miss was the internet, it is on and off, there was no bar soap and bottle of conditioner. The shower curtain definitely needs replacement and the last was the pillow was too high or fluffy to sleep on but the bed was comfortable. What is great is there are lots of good restaurants nearby and Orchard Mall was just steps away. Oh and there is an indoor pool and gym too. Despite the misses, definitely we will be coming back.
1 out of 5
by A verified traveller

Hotel is old and dirty

Posted 26-Dec-2017
Bed sheet and blanket had stinks. Hotel staff is not very friendly.
2 out of 5
by A verified traveller from BC

Only good thing close to shopping

Posted 21-Dec-2017
Pros: Convenient
Cons: All above
Location: Shopping
Maids good front desk staff totally confused smoke alarm missing 4 burned out light bulbs door to balcony askew lack of maintenance
4 out of 5
Recommended
for Everyone
by A verified traveller from kelowna

Overnight business stay.

Posted 18-Dec-2017
Overnight stay for a companyChristmas party. Always a pleasure!
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Dec-2017
Pool area needs repairs