Ratings based on 658 Verified Reviews

3.5 out of 5
70% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Feb-2017
The hotel staff was very helpful. The desk clerk provided directions to restaurants, movie theatres and called us a cab. They were courteous and easily offered an early check-in.
3out of 5
Recommended
for Families
by A verified traveller fromBritish Columbia

Close to Shopping

Posted 7-Feb-2017
Pros: indoor pool and fitness centre.
I was please with the choice of hotel as it was very close to shopping etc. There were restaurants attached (Denny's, Bar One and Tokyo) which helped as it was a miserable, snowy weekend. The staff was helpful and finally I found room staff that actually followed the "enviro" guidelines laid down by the hotel. The room was clean, not overly large but right on the parking lot. It was noisey as the hotel had a number of contractors staying there who came and went at all hours. Also, the snow plows, both private and highway, add to the noise. There was also an annoying hum which I was never able to identify.
3out of 5
Recommended
for Everyone
by A verified traveller

Nice amenities, but the heating isn't great.

Posted 2-Feb-2017
Nice amenities, but those wall heaters take forever to heat, and dry out the air too much. Great, acomodating staff, comfortable bed.
4out of 5
Recommended
for Everyone
by A verified traveller fromCalgary, AB

Posted 27-Jan-2017
Pros: Pool area was awesome
Everything was fine with our stay for the most part, our first night there was an alarm that went off at 2:00am. It stayed on for about 30-40 minutes. I know that these alarms are not easy to turn off and that there is a process for those situations. I think the hotel should have acknowledged it in some way with some kind of explanation or apology.
1out of 5
by A verified traveller fromBC

Won't book there again

Posted 26-Jan-2017
Pros: The location was desirable.
Cons: Raise the shower heads to a realistic height and inform guests before placing them in an atrium room. Additional sound proofing.
Location: Close to downtown and the mall.
My room was dark like a cave because although I had a large glass balcony door, it was overlooking the atrium, which contained the pool and was very loud during pool hours. At night I discovered that the atrium was also a passageway for guests to get to the lobby from certain rooms, but to do so they had to go through two very squeaky gates that slammed shut every time. Generally, the rooms were also very poorly insulated as I had the pleasure of listening to my neighbours 45-minute phone call at 3am one night. This hotel is also attached to a Denny's so on Saturday night at 2:30am we were treated to a fire alarm being pulled that went off for quite some time and puke in the hallways attributed to that same incident. So maybe I was just unlucky with my room placement and the noise, but the showers are built for someone that is 5 and a half feet tall, as someone who is over 6 feet tall I found this to be very annoying and hard on my knees.
5out of 5
Recommended
for Everyone
by A verified traveller fromJohnstown, ON

Nice hotel

Posted 27-Dec-2016
Pros: I really enjoyed going to Bar One. The staff were so nice. Also, it was very convenient to have Denny's in the same building.
Cons: Air conditioner in my room was in bad shape. Asked for a fan, but didn't get one.
Location: Excellent location. Mall, restaurants and more close by.
Had a great time. Enjoyed watching the Grey Cup. Service and food were awesome. Front office staff were great too.
4out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 24-Dec-2016
Nice hotel. Staff great. Somewhat noise from the trucks outside the window if room.nice pool. Nice bar and food. Denny's is great for breakfast.
2out of 5
by A verified traveller

Medeoker

Posted 18-Dec-2016
I had high expectations, that were crushed by the warm hot tub with jets that could have been replicated by a man with a drinking straw. The trim work in the room was falling from the walls. And the shower head was at my shoulder height making me have to go down on one knee to wash my hair. Room was clean and reasonably warm considering it was a cold winter night. Don't be deceived by the photos. They have a newer tower side for the people that pay "full price" but because I booked Expedia the manager gave me the old room by the road.
1out of 5
by A verified traveller

Posted 14-Dec-2016
Plumbing leaked. Room service food was way below average.
3out of 5
Recommended
for Everyone
by A verified traveller fromJapan

nice hotel but not so clean...

Posted 12-Dec-2016
overall it's okay...but my three year old son found a melted, full of mold chocolate in one of the corners of the room under the bed skirt...just watch out your little ones!!!