Seasonal outdoor pool, open 9:00 AM to 10:00 PM, sun loungers

Reviews of Ramada by Wyndham Penticton Hotel & Suites

3 out of 5
Ramada by Wyndham Penticton Hotel & Suites
1050 Eckhardt Ave. West, Penticton, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 559 out of 1006 reviews" "
Rating 8 - Good. 336 out of 1006 reviews" "
Rating 6 - Okay. 69 out of 1006 reviews" "
Rating 4 - Poor. 27 out of 1006 reviews" "
Rating 2 - Terrible. 15 out of 1006 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Just the fact they are rebuilding the entrance getting to the rear rooms was a long ways to go.
Stayed 1 night in Mar 2024

6/10 Okay

Nadean

I ended up with an eye infection from using the hot tub
Stayed 2 nights in Mar 2024
Response from Mary Lou Mabalay, Front Office Manager on Mar 25, 2024
Thank you for choosing our property as your preferred hotel during your recent visit to Penticton, BC. We are truly sorry to hear about your discomfort after using our hot tub. While we maintain it daily to ensure cleanliness and safety, we understand that issues can still arise. Your feedback is important to us, and we'll investigate further to address any concerns. Thank you for bringing this to our attention, and we hope to have the chance to welcome you back to our hotel in the future.

8/10 Good

Sheena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and definitely coming back again!!
Stayed 2 nights in Mar 2024
Response from Jamie on Mar 19, 2024
Thank you so much for taking the time to leave us a review. We truly appreciate your feedback and are thrilled to hear that you had a great experience with us. Your support means a lot to us, and we hope to welcome you back again soon!

6/10 Okay

Glenn E

Travelled with family
Disliked: Staff & service
No daily house keeping on this property.a rule since COVID..
Stayed 2 nights in Mar 2024
Response from Jamie on Mar 19, 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience regarding our housekeeping policy. Rest assured, we do offer housekeeping for stays over three nights, as per our hotel policy. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and very nicely updated. The balcony was great and it was close to the arena. The only negative was our room didn’t have a tv remote when we anrrived and the front desk couldn’t bring one to us the first time we called down about it.
Stayed 3 nights in Mar 2024
Response from Jamie on Mar 19, 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed our clean, updated rooms and convenient location near the arena. We apologize for the inconvenience with the TV remote and appreciate your understanding. We'll address this with our team to ensure it doesn't happen again. We look forward to welcoming you back for another fantastic stay!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family enjoyed our stay. The property is within walking distance to the sports centre and several restaurants. The rooms were updated and the lobby was being renovated.
Stayed 4 nights in Feb 2024
Response from Michael on Mar 5, 2024
Hi Jennifer, We are glad you enjoyed your stay with us. We hope you come back and see the renovated rooms when they are complete. Thank you for taking the time to post about your stay here. We look forward to seeing you again on your next visit to Penticton!

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent if you are attending an event at SOEC, walkable to many restaurants including a great on-site restaurant. Lots of parking available. The rooms are very clean and love the big bathtub! Comfortable bests with nice grounds. Super friendly staff.
Stayed 1 night in Feb 2024
Response from Ashley on Feb 29, 2024
Thank you Donna for your Kind words about our staff and our property! We are so glad you enjoyed your stay with us. We look forward to seeing you again on your next trip to Penticton!

4/10 Poor

Alex

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Unfaciltative staff at front desk. Towels that would better suite a Motel 6 and showèr curtain that was ar least 2 shy of closing the shower stall opening. Nice facility desperately inneed ofcompetent management
Stayed 1 night in Feb 2024
Response from Mary Lou Mabalay, Front Office Manager on Feb 29, 2024
Thank you for sharing your feedback. We genuinely appreciate your insights as they help us improve. We're sorry to hear about your disappointing experience and take your comments seriously. We would love to understand more about how our staff are unfacilitative if you can provide us with more details so we can rectify this moving forward. Your remarks about the towels and shower curtain have been noted, and we will work diligently to rectify these shortcomings. We strive to maintain high standards of cleanliness and comfort throughout our property, and it is disheartening to learn that we fell short of your expectations in this regard. We hope to have the opportunity to welcome you back in the future, providing you with the flawless experience you deserve.

8/10 Good

Amber

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Ashley on Feb 29, 2024
Thank you Amber for your Kind words about our staff! We are so glad you enjoyed your stay with us. We look forward to seeing you again on your next trip to Penticton!

10/10 Excellent

Deborah, Whitehorse

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here on our buying trip to buy our new house, we are relocating. After coming back came to our room and had a beautiful bottle of local wine awaiting us with such a welcoming card. I don’t think any place has ever done this. What a beautiful gesture❤️❤️❤️
Stayed 1 night in Feb 2024
Response from Ashley on Feb 29, 2024
Thank you Deborah for your Kind words! We are so glad you enjoyed your stay with us and the complimentary bottle of wine with the card! Congratulations on the new house!! We Look forward to having you be a part of our community!

8/10 Good

Doug Smith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ashley on Feb 29, 2024
Thank you Doug for the Great rating! We are so glad you enjoyed your stay with us. We look forward to seeing you again on your next trip to Penticton!

8/10 Good

Lisa

Stayed 1 night in Feb 2024
Response from Jamie on Mar 21, 2024
Dear Lisa,Thank you for taking the time to share your experience and rating our hotel with a commendable 4 out of 5. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.We appreciate your support and hope to have the pleasure of welcoming you back soon for another stay.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service
Nice property no issues
Stayed 2 nights in Feb 2024
Response from Jamie on Feb 20, 2024
Thank you for choosing to stay with us at Penticton Ramada Inn & Suites. We truly appreciate your patronage and hope your time here was nothing short of delightful. Should your travels bring you back to Penticton, we would be honored to host you again.

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property they keep things nicely updated! Restaurant was closed for renovations which was unfortunate because the food is very good. Would definitely recommend this property
Stayed 4 nights in Feb 2024
Response from Jamie on Feb 14, 2024
We are delighted to hear that you had a wonderful stay and we sincerely appreciate your kind words. We understand the restaurant renovations may have caused some inconvenience, but please know that we are excited for you to dine with us on your next visit . We can't wait to have you back and thank you for recommending our property!"

10/10 Excellent

Jessica

Stayed 3 nights in Feb 2024
Response from Jamie on Mar 21, 2024
We are absolutely thrilled to receive your fantastic rating of 5 out of 5 for your recent stay at our hotel. Your appreciation mean the world to us. It's our constant endeavor to provide exceptional service and create memorable experiences for our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back soon for another wonderful stay.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jamie on Feb 14, 2024
We're thrilled that you found your stay to be flawless, and we greatly appreciate your recognition of our efforts. It was our pleasure to host you, and we hope to have the opportunity to welcome you back for another fantastic stay in the near future.

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room and very quiet. Friendly staff.
Stayed 1 night in Feb 2024
Response from Jamie on Feb 6, 2024
We appreciate your positive feedback. We're thrilled to hear that you found our rooms clean and comfortable, and enjoyed your stay. Our staff takes great pride in providing excellent service, and we're glad it made your stay enjoyable. We hope to welcome you back soon!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bright and clean room,friendly customer service. Within walking distance to the SOEC.
Stayed 2 nights in Feb 2024
Response from Ashley on Feb 4, 2024
Thank you for taking the time to review our property. We are glad to hear that the location was convenient for you. We always strive for our staff members to give friendly and quality service and we are so happy to hear we met your expectations! We Hope to see you again!

8/10 Good

beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Feb 2024
Response from Ashley on Feb 4, 2024
Thank you for taking the time to review our property. We always strive for our staff members to give friendly and quality service and we are so happy to hear we met your expectations! We Hope to see you again!

6/10 Okay

Kerri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very nice and the rooms were excellent- but staying in the winter is not ideal. And the key access card plan is ridiculous. We had an 84 year old with us so we had to use the elevator - we asked to have her near the elevator and she was put in the second to last room from it - there are stairs but she could not use them - you also need the key to open the gate but you have to get out to use it and the signage to where the the card tap was when leaving is ridiculous and the front desk did not explain. I believe it would be great in the summer but will not stay again in the winter
Stayed 1 night in Jan 2024
Response from Reservations Team Leader on Jan 20, 2024
Dea Kerri; We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to all management. Your feedback will help aid us in our training and help us to improve in the areas that need improvement, we thank you for that. We do hope to see you in the near future. Sincerely Christine

8/10 Good

Jeremy

Travelled with family
Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Reservations Team Leader on Jan 14, 2024
Dear Jeremy. Thank you for your positive review. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Sincerely, Christine

10/10 Excellent

rodney

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Working at the SOEC and needed a place to stay close by. Great rate and very convenient
Stayed 1 night in Jan 2024
Response from Reservations Team Leader on Jan 14, 2024
Dear Rodney. Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you found our location convenient. We do hope to see you again soon. Sincerely, Christine

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mary Lou Mabalay, Front Office Manager on Jan 10, 2024
Thank you for the stellar 5 out of 5 rating! We're delighted to have exceeded your expectations and look forward to welcoming you back for another outstanding experience at the Ramada By Wyndham Penticton Hotel & Suites!

8/10 Good

tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurant and casino.The arena was close so able to walk to it.easy checkin and friendly staff
Stayed 1 night in Jan 2024
Response from Jamie - Guest Services on Jan 15, 2024
Thank you for taking the time to review our property. We are glad to hear that the location was convenient for you. Hope to see you again!

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023
Response from Christine, Reservations Team Leader on Jan 31, 2024
Dear Rebecca; Thank you for your kind rating and for recommending our hotel to other travelers. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner.

10/10 Excellent

Nate

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here.
Always love this hotel. Once spent 9 weeks in a suite here. Wouldn't stay anywhere else in Pentiction. Lovely location, staff and amenities.
Stayed 1 night in Dec 2023
Response from Mary Lou Mabalay, Front Office Manager on Jan 10, 2024
Thank you for your loyalty and glowing review! We're honored to be your preferred choice in Penticton, BC and are delighted that you appreciate our location, staff, and amenities. We can't wait to welcome you back for more wonderful experiences here at the Ramada By Wyndham Penticton Hotel & Suites!

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Montsy, Guest Services Specialist on Dec 28, 2023
Dear Guest. We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, please do not hesitate to call us.

2/10 Terrible

Sandra

Travelled with family
Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Montsy, Guest Services Specialist on Dec 27, 2023
Dear Mrs Stuart,We are very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Excellent

Jenny

Stayed 1 night in Dec 2023
Response from Reservations Team Leader on Jan 16, 2024
Thank you for taking the time to review your stay with us. We are very pleased to hear that you had a pleasant stay with us. We look forward to seeing you in the near future. Kind Regards, Christine

2/10 Terrible

Justin

Stayed 1 night in Dec 2023
Response from Montsy, Guest Services Specialist on Dec 27, 2023
Dear Mr. Gallaway,We are terrible sorry to hear that you are dissapointed about your experience at the moment of checking in at our property. Most hotels require a Credit Card to cover for incidentals.We apologize for the inconvenience.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were amazing!
Stayed 1 night in Dec 2023
Response from Montsy, Guest Services Specialist on Dec 19, 2023
Dear Angela,Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to our hotel in the near future.

10/10 Excellent

Andrew

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a convenient hotel to stay at while performing locally and this was perfect.
Stayed 1 night in Dec 2023
Response from Christine, Reservations Team Leader on Dec 17, 2023
Dear Andrew. Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you found our location convenient. We look forward to welcoming you back soon.Sincerely, Christine,

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Response from Jamie on Feb 6, 2024
Thank you for your review and for choosing our hotel. We're glad you enjoyed your stay, and we appreciate your feedback. We hope to welcome you back again soon!

10/10 Excellent

Noreen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel, will use this property for future stays.
Stayed 1 night in Dec 2023
Response from Montsy, Guest Services Specialist on Dec 14, 2023
Dear Guest. Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Please call us if there is anything we can help you with.

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Montsy, Guest Services Specialist on Dec 14, 2023
Dear Guest. Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Please call us if there is anything we can help you with.

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Montsy, Guest Services Specialist on Dec 14, 2023
Dear Guest. Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Please call us if there is anything we can help you with.

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was renovated although weatherstripping around the door would help immensely. Short of parking in fenced compound, fobs took forever to work to enter/exit. Very comfortable beds. Would stay again!
Stayed 2 nights in Dec 2023
Response from Jamie on Dec 5, 2023
Dear Bruce, Thank you for your positive comments and we are pleased that you had a good stay overall. However, we apologize for the inconveniences that you experienced during your stay and please do not hesitate to call me to share more information and we will try our best to rectify the situation.

8/10 Good

Tracey-Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jamie on Dec 5, 2023
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

10/10 Excellent

Sabrina

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room. Cute, clean, and close to the performing arts center. Beds are comfy, super cute tub! Our puppy loved this clean room.
Stayed 1 night in Dec 2023
Response from Jamie on Dec 5, 2023
Dear Sabrina, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area we hope to see you again soon.

10/10 Excellent

Betty, Osoyoos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in staff was excellent
Stayed 1 night in Nov 2023
Response from Joanna on Nov 29, 2023
Dear Betty. Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Please call us if there is anything we can help you with.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ashley on Nov 18, 2023
Thank you for choosing to stay with us! We are so glad to hear that you enjoyed your stay! We look forward to welcoming you back to our hotel in the near future.

10/10 Excellent

Derrick

Stayed 2 nights in Oct 2023
Response from Jamie on Dec 5, 2023
Thank you for choosing to stay with us Derrick. We are glad to hear that your stay was an enjoyable one. We look forward to welcoming you back to our hotel in the near future.

8/10 Good

Navjeet Dhillon

Stayed 2 nights in Nov 2023
Response from Christine, Reservations Team Leader on Nov 14, 2023
Dear Navjeet; Thank you for giving us such a kind rating. All feedback helps us to improve in the areas that guests mention to us. We hope to welcome you back again soon. Kind Regards

4/10 Poor

Allen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When we first arrived after check in, we tryed to enter the second lobby to go to our room and the key cards did not work. So we had toback to the main lobby and obtain new cards. When we went to ma,e coffee with the Kuerig machine in the room, the filters in the machine were dirty, so there were floaties in our coffee.
Stayed 1 night in Nov 2023
Response from Jamie on Nov 11, 2023
Thank you for your candid feedback Allen. We are very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Penticton.

8/10 Good

carol

Asked for a room with parking by the door. Did not get it
Stayed 1 night in Nov 2023
Response from Jamie on Nov 10, 2023
Dear Carol - Thank you for your feedback and we are pleased that you had a good stay overall. However, we do apologize for the inconveniences with parking. We hope to welcome you back to the hotel soon!

8/10 Good

John

Stayed 1 night in Nov 2023
Response from Christine, Reservations Team Leader on Dec 4, 2023
Good evening, John; We are glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to our hotel in the near future. Kind Regards Christine, Reservations Team Leader

10/10 Excellent

Nicola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Montsy, Guest Services Specialist on Nov 8, 2023
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Ed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated room. Nice patio area, too bad it was too cool to use. Parking adjacent room was limited.
Stayed 1 night in Nov 2023
Response from Ashley on Nov 6, 2023
Dear Ed. Thank you for taking the time to review your stay with us. We are very pleased that you enjoyed your stay at our property! We look forward to seeing you again soon.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated rooms are amazing. Just stayed for 1 night for a concert but I will be staying again. The front staff are great. I would highly recommend staying here
Stayed 1 night in Nov 2023
Response from Ashley on Nov 6, 2023
Dear Lisa. Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We look forward to seeing you again soon.

8/10 Good

Krystal

Stayed 2 nights in Nov 2023
Response from Christine, Reservations Team Leader on Nov 28, 2023
Dear Krystal. Thank you for taking the time to review your stay with us. We are very pleased to know that your stay with us was a pleasant one. Do checkout our Facebook and Twitter pages for promos that you might be interested in. We look forward to seeing you again soon.