Ratings based on 181 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
73% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Close to beach

Posted 25-Sep-2016
Restaurants handy good food Service was good View was excellent of the lake
1out of 5
by A verified traveller

Close to the beach

Posted 24-Sep-2016
Pros: The only thing we like about the hotel was the view...
Cons: Everything could be improved
Paid an outrageous amount of money for an outdated room. Plus had to pay $5.00 per day for parking ... Terible rooms and housekeeping staff. Never even used a cloth in our room on cleaning day.. just made the bed and that is it. In prior years you used to get a free breakfast this year nothing we also used to get cookies, apples and water each night delivered to our room this year nothing.
2out of 5
by A verified traveller

Earplugs required

Posted 18-Sep-2016
Pros: Nice location and view
Cons: When the new tower is complete, the existing tower must be renovated. Rates should reflect the noise problem.
Location: Only in town for an overnight stop. Casino onsite.
Daytime construction on one side of the tower, nightclub patio on the view side. If you plan to stay on the property, its a gamble.Earplugs are available at the desk and in your room...not a good sign. The property is in dire need of a refresh. The carpet in my room was a trip hazard. The mattress had a hollow. The waterfront restaurant - The Hooded Merganzer - is very good. Casino is average at best.
3out of 5
by A verified traveller

Close to Everything

Posted 12-Sep-2016
Pros: The staff are very friendly. The hotel is clean. The Barking Parrot is a great place to grab a drink and patio fun.
Cons: This was the loudest hotel I have ever stayed in. The doors slamming closed all night was awful. They definitely need soft close on the doors.
Location: Paddle boarding, walking, shopping, boating, wine tours, etc.
This is a great facility for location and amenities. Lot's to do in and around the hotel.
2out of 5
by A verified traveller

Very expensive

Posted 6-Sep-2016
Very expensive although it is well located. Old rooms, bad view on the city side.
1out of 5
by A verified traveller fromAlberta

Old Outdated rooms

Posted 6-Sep-2016
Cons: Beds, rooms need to updated. Should be spending money on that instead of building a new tower.
Rooms are old and outdated. The beds are not comfortable at all. We called to order room services, was passed around to different people, before we were told what we wanted that was in the room service menu was only available if you went and picked it up. So not really room service. Upon check in we were not notified that parking had a cost, so that was a bit of a surprise when we checked out. When we got to the room there were 2 letters and 4 sets of ear plugs, not a good sign.. 1 letter was about the noise from construction with the ear plugs. the construction was that bad, so ear plugs weren't needed. The 2nd letter was about fire alarms going off during the night due to bugs being attracted to them and asking to keep the patio doors closed in the evenings. Not a big issue either.
5out of 5
by A verified traveller

Posted 2-Sep-2016
Great place. Pet friendly, private beach, valet parking for car and trailer, boat moorage and friendly helpful staff.
2out of 5
by A verified traveller

Dated

Posted 30-Aug-2016
The whole hotel is due for a makeover. Upon my registering at the front desk the clerk was professional as he could be with what seemed like a shift change with about six people in a small area behind the desk. The carpet and furniture are worn. A towel rack fell off the wall in my room simply by placing a towel on it. The biggest disappointment was the rude response I got when I called asked the manager and asked why we had to call the front desk every time we wanted the air conditioning to kick in. He hung up on me.
3out of 5
by A verified traveller fromAlberta

extremely dated

Posted 26-Aug-2016
Hotel needs massive renos to update. Rooms decor is old, tv is very small by today's standards, restaurant very limited menu and expensive but quality not at par. Not worth the price just for being by the beach. Price should reflect not only location but also quality.
1out of 5
by A verified traveller

Old but good view

Posted 25-Aug-2016
Many complaints but here is one. Only there one night and check out is at 12. Maids knocked and came in 4 different times between 8-12 trying to clean our room. I have never had this before. Usually on checkout day they clean after checkout time! Not worth the money.