Ratings based on 417 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
72% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller

Way to expensive for what you get or how the room

Posted 19-Nov-2016
Hotel was under renovations so construction started at 7:00 am. Lost my reservation and the room was old and outdated. Not very clean and very expensive:(
4out of 5
by A verified traveller fromkelowna bc

Posted 19-Nov-2016
Attended a concert at the SOEC. This hotel was close with many good eating places close by.
3out of 5
by A verified traveller fromVancoiuver

Not a 4 star

Posted 14-Nov-2016
Nice but older hotel, not recently renovated. Price is based on the location (Lake side) which doesn't apply in colder weather.
2out of 5
by A verified traveller

Noisy!! Prepare not to sleep for your entire stay.

Posted 7-Nov-2016
Pros: Location, restaurant has a pretty view
Cons: Noise.
Location: Very centrally located
Just finished a 3-night stay at the lakeside resort. The resort is in a beautiful location and the facilities are in decent condition but our stay was ruined by the noise level. Each night of our stay we were woken up several times until around 4 in the morning. Loud thumping bass, people yelling loudly, doors and balcony doors slamming shut, etc. We called front desk each night and security was sent up which resulted in the noise stopping for about half an hour, after which it resumed. By then we were too tired to continue calling and instead just drifted in and out of restless sleep. Ended up having to use the earplugs supplied by the hotel (meant to be used in case of noise from renos taking place). To be fair, I'm sure all hotels have issues with noisy guests at some times and perhaps this was just an extra rowdy weekend? And front desk did send security up each time we called to report the noise. however, at checkout we mentioned the issue and that we had barely been able to sleep throughout our stay and we were just completely brushed off by the staff member helping us (female with an Australian accent). Only explanation I can think of for such poor customer service is that they are so used to guests making this complaint that it doesn't phase them anymore. If it weren't for the noise issue this would be a great hotel but I would never stay there again or recommend it to anyone due to the noise issues and the blasé attitude by checkout staff.
3out of 5
by A verified traveller

Really loud hallways and rooms. No sleep possible!

Posted 18-Oct-2016
The hotel is super loud - don't stay here if you want to sleep!
3out of 5
by A verified traveller

Unfortunately we had stayed her several times

Posted 14-Oct-2016
Previous visits were better - the parking was abysmal ( as in past visits) but we anticipated that going in. The restaurant was okay but not great. We had better luck on summer visits on the patio. Upscale prices but lacking in food quality. However the service was good. The Coffee bar ( Starbucks) defied anyone getting an early start on the road. The server was more interested in chatting than getting people out and on their way. We gave up!! A little (or should I say a lot) tired.. Hoping for better amenities if we decide to try it again.
2out of 5
by A verified traveller

Posted 10-Oct-2016
There was a nightclub pumping music right underneath me until 2:00 am. I didn't receive housekeeping on my two night stay. There was coffee but no stir sticks or creamer.
4out of 5
by A verified traveller

Great location

Posted 3-Oct-2016
Pros: Location!
Cons: The fellow at the front desk was less than helpful. He didn't crack a smile and overcharged us for a room upgrade. this was corrected at checkout
Location: Walking paths, lots of wineries and good restaurants
Walking distance to some nice restaurants and safe walking paths. Clean and comfy room
4out of 5
by A verified traveller

Close to beach

Posted 25-Sep-2016
Restaurants handy good food Service was good View was excellent of the lake
1out of 5
by A verified traveller

Close to the beach

Posted 24-Sep-2016
Pros: The only thing we like about the hotel was the view...
Cons: Everything could be improved
Paid an outrageous amount of money for an outdated room. Plus had to pay $5.00 per day for parking ... Terible rooms and housekeeping staff. Never even used a cloth in our room on cleaning day.. just made the bed and that is it. In prior years you used to get a free breakfast this year nothing we also used to get cookies, apples and water each night delivered to our room this year nothing.