Ratings based on 340 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Enjoyable

Posted 11-Feb-2016
The who experience was great . I think the reastaurant food was a bit out dated was expecting a little more I guess . Was more casual almost bar feeling . Would be enjoyed by most guests
4 out of 5
Recommended
for Couples
by A verified traveller

Posted 16-Jan-2016
Pros: it was winter so it was quiet which we needed
Cons: better coffee
Location: N/A
we just needed to get away to relax and unwind, we stayed here before for our honeymoon and thought it would be good to come back and just relax.
4 out of 5
Recommended
for Everyone
by A verified traveller from Kelowna

Great Location

Posted 12-Jan-2016
Right on the water and walking distance to downtown, this hotel has a conveinant location. Front desk staff were superb and the housekeeping were very friendly and attentive. The Barking Parrot had great food and service. I will stay there again for sure.
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver and Paris

Reliable, predictable, will return

Posted 23-Dec-2015
Pros: Predictable. Convenient. Staff superb. Great pet facilities. Responsive - once had disappointing room service and manager responded wonderfully
Cons: For extra guest provide extra in-room coffee, etc. Add a lobby espresso bar. Restaurants great, need overhaul for sustainability/locavore/veg diners
Location: Lakes, beach, wineries obviously. The Book Shop, 242 Main, an unexpected marvel: a mini version of Portland's Powell's, with amazingly well-read staff
We've stayed several times and will return. What draws us, on business trips and family business in Penticton, is its predictable comforts and quality. It's a corporate hotel - we go elsewhere for charm, character and adventure. The staff are authentically friendly and fabulously competent. The basic restaurant food and local wines are superb, for standard North American items. (Avoid the few "ethnic" dishes such as curries, etc., unless your palate is limited to Americanized 1950s food.) Cosmopolitans will notice a desperate lack of vegetarian/vegan/locavore options: lacks free range eggs, sustainable seafood, local meats. NO espresso! -- even an automatic one, in the restaurants! But there is great coffee nearby: The Bench Artisan Food Market 2 blocks up the hill, Fibonacci's 1.5 blocks away on Main. Only quibble is that when we ( a couple) bring one of our adult children we are charged a $25/day extra guest fee, with no discernible service for this. You'd expect for $25 a hotel would at least add, without having to ask, a third package of make-in-the room coffee.
3 out of 5
by A verified traveller from oliver, bc

Interesting stay

Posted 29-Nov-2015
The hotel has a great location with a casino and pub located on site. The rooms are old but the beds are new and comfortable. However, heater in the room was very noisy. I believe it needs servicing. The noise kept me up most of the night.
4 out of 5
Recommended
for Families
by A verified traveller

Posted 5-Nov-2015 on Hotels
The bar/ pub is well below par. Not friendly welcoming at all.
4 out of 5
Recommended
for Couples
by cecile from Kamloops

Painful wait!

Posted 27-Oct-2015 on Hotels
Our stay was great! The only problem was when we had to move rooms for our next day stay. I made about ten trips down to the desk as others had not checked out till the last minute and then the room had to be cleaned. So we lost a half a day of doing things because of this. Staff was excellent but the wait was painful!
4 out of 5
Recommended
for Couples
by Kristine

This traveller left a rating score only Posted 26-Oct-2015 on Hotels
2 out of 5
Recommended
for Couples
by Constance from Calgary

Just an OK stay

Posted 21-Oct-2015 on Hotels
I really want to give this hotel a good review. The location, amenities and service was good. Cons - Rooms could be updated, especially the bathroom floor and tub. The doors in the hallway SLAM so you can hear everyone in the hallway coming and going. Walls are paper thin and the sports bar was dirty. This type of hotel is what Penticton needs, just wish it was updated.
3 out of 5
Recommended
for Families
by Carol from Comox, B.C.

Penticton hospitality still lacking

Posted 21-Oct-2015 on Hotels
There was no hot water for the shower the day we arrived, that evening and then again the following morning. When I advised the front desk on check out, the response was, "thank you for letting us know...I will pass it on". The restaurant attached showed a similar attitude of indifference when we requested a table for a larger group for brunch. Needless to say, we brunched elsewhere in town.