Ratings based on 323 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified traveller

Posted 5-Oct-2015
Elevators too slow and only one restaurant available for breakfast. For the premier hotel in Penticton they need a refresh as rooms starting to look tired.
4 out of 5
for Everyone
by A verified traveller from Delta, B.C.

Convenient and overall good casino hotel

Posted 29-Sep-2015
Pros: Location, staff, restaurants.
Cons: Update carpets and paint etc in lobby.
Location: Right on lake, lots of nice walking along lake to nearby Penticton down town shops etc. Great location!
The location of this hotel is excellent, lovely view of Okanagan Lake and close to downtown shops and restaurants. The hotel staff are very good. We had an excellent large family dinner for a special occasion at the Hooded Mercanser Restaurant- great food and service in a lovely waterfront location. Would definitely go there again! The lobby and hall ways could use some updates; carpet etc. is dated in my opinion. Rooms are very comfortable, could use some updates too, but very clean, beds are comfy. Has all that is needed for sure. Have stayed in rooms with lake view and city view, obviously lake view has big plus so depends on how long you are there and if you are spending much time in your room. Had lunch and dinner in pub as well- very good service and food.
4 out of 5
for Everyone
by A verified traveller from Vancouver

Nice , close to beach

Posted 19-Sep-2015
One of the restaurant is facing the beach, beautiful! Staffs are nice! Indoor swimming pool is not big. It is pity that there is no kettle for boiling hot water.
3 out of 5
by A verified traveller from Surrey BC

On the lake good hotel.

Posted 5-Sep-2015
Beds could be more cumfy! Shower head was too low.
3 out of 5
for Everyone
by A verified traveller

Nice hotel and casino but very old rooms needs new

Posted 25-Aug-2015
Pros: Pool casino, lobby , food and dining was great.
Cons: The rooms are very bad but the beds were comfy., needs paint, rugs and upgrades in furniture
Location: Swimming, walking, beaches ,dining arkets and shops very clean city
Had fun was cold that day so stayed at casino , staff was ok with us nice lobby but the rooms r in need,,of upgrading desperately, for the price i paid for a queen room . Was disapointed in that respect..... but comfortable and a great beach and indoor pool. There pub deck for dining dwas fabulous liked that a lot. Thanks upgrades soon
3 out of 5
for Families
by BangRyul from coquitlam

위치만 좋은 호텔

Posted 22-Aug-2015 on Hotels
가격에 비해 객실 시설이 많이 떨어지고 객실내에 냉장고 전자렌지 등 유용한 장지가 없어 불편함 객실과 복도의 방음 상태가 좋지 않아 시끄러움 주차료를 추가로 징수하여 마지막에 완벽하게 실망하게 함..10점 만점에 1점...위치만 좋다 다른건 모두 별로...
2 out of 5
by A verified traveller from Colorado

Average at best. Food horrible

Posted 22-Aug-2015
Pros: Location
Cons: Food, serving staff, pool, wine, service
Location: You can walk to some decent restaurants downtown
Stay at this hotel if you want to be by the beach, near town centre and have no problem walking to restaurants. The food is abysmal and so is the service. They hire servers according to how young and cute (and female) they are, but not how well they serve. Our entire dinner order was forgotten and we waited over an hour for food in a restaurant that was only 1/3 full - when we complained, it came at last, and was dry, overcooked and awful - but the worst part was that they didn't even apologise or admit any sort of fault. Wine in the beach bar was disgusting. Stay here only for the location. Rooms are tiny, pool is old and small.
5 out of 5
for Everyone
by A verified traveller from calgary

Great time

Posted 20-Aug-2015
Pros: It had everything you needed in one spot.
Cons: Better internet connection....probably over load
Location: Great location ,easy to find....lots to see ,shops etc.
We had a fantastic time.."so much that we booked in on our trip back from Vancouver. The staff were very helpful....they really enjoy their jobs and are committed to working as a team. The only person who we felt was rude was the lady that booked us in on our second stay. I t old her we had booked the rooms we wanted.....she said sternly..they are not supposed to do that, but yes you have that room. I felt sorry for the other check in staff , she was a young and looked very shocked at the way this lady spoke to me. that being the only problem..the restaurants were wonderful....great food and service.
4 out of 5
for Everyone
by A verified traveller

Overall upscale

Posted 19-Aug-2015
Lots of amenities. Great view. Balconies private. Great restaurant attached.
3 out of 5
for Everyone
by A verified traveller from WA

Decent hotel, beautiful views, useless wireless

Posted 18-Aug-2015
Excellent location, decent facilities, decent food. Abysmally poor internet services. We were there for a soccer tournament and for two straight days none of us could consistently use the "free" hotel wireless (8 rooms spread out around the hotel). For a conference focused hotel that was inexcusable. Also inexcusable was the fact the both of the cash machines outside of the Casino were non-functional and reported connectivity issues. This hotel is a CASINO and they can't provide solid wireless or cash services for the guests? In my opinion the price of admission for this hotel is too high 25%.