Ratings based on 380 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
76% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller fromSurrey BC

Hotel needs updating Big Time.

Posted 14-Aug-2016
Pros: Location is good. View is beautiful. Casino is a nice size.
Cons: I was not advised we were staying in a dog room on a dog floor. Staff could be more professional. Hotel needs a major face lift.
Location: It was Peach Fest ... lots to do and see.
Overpriced . Rooms are very outdated and our room smelt like dog. Don't get me wrong I LOVE dogs as I have had many and realize they are part of the family --- however--- felt like they were everywhere as they could be seen and heard at all times ! Cleanliness of the room was very poor. Felt sorry for the maids to have to clean up after the dogs. Saw one of the rooms as maid was cleaning -- huge clumps of hair left behind. (disgusting on the owner's part)
4out of 5
by A verified traveller

Its all about the Barking Parrot

Posted 14-Aug-2016
The hotel itself is typical but we book this every time we are in Penticton for access to the Barking Parrot bar attached to the hotel. Ultimate water and people watching with fantastic service and extremely reasonable prices for good food and drinks. We love the staff and the ambiance.
5out of 5
by A verified traveller fromRed Deer, Alberta

Great hotel on the Beach

Posted 10-Aug-2016
Pros: Location. The restaurant, private beach, great staff
Cons: At these prices, it would be reasonable to provide a free breakfast for guests - even a minimal one. This could be a very expensive stay for families.
Location: In the heart of the Peach Festival - right on the beautiful beaches, within reasonable distance of the city, close to Naramata and other wine producin
Location is everything, and this hotel certainly has it. Of course, with the market cornered, they can easily overprice- and do so. But, we all need to be pampered once in a while.
2out of 5
by A verified traveller fromWashington State

Nice visit with family, but disappointing hotel.

Posted 8-Aug-2016
Pros: Excellent location. Nice beaches. Good amenities. Food was great.
Cons: Many things as noted above.
We have stayed here before and it was great, this time disappointing. Key for elevator never worked, no air conditioning in room, inconsistent maid service, no shampoo, coffee, garbage bags, cream. Rude front desk, request for maid service denied -new guests come first we will get to you later. Restaurant bills always wrong - double billed and overcharged. $5.00 per day parking! No ice in machines on any floor. No pet gift bags given as advertised. Too bad. It used to be a great hotel - maybe new management? Probably won't return.
2out of 5
by A verified traveller fromVancouver, BC

Hotel way over priced for the quality

Posted 4-Aug-2016
Pros: Location.
Cons: The hotel needs a makeover.
Location: Walk the shoreline, sit on the beach and enjoy the local restaurants.
The hotel needs updating badly. The location is fantastic with lots of restaurants nearby and the casino in the hotel. However, if a hotel is going to charge the rates that it does, I expect that the hotel will not look dated and that the housekeeping would be impeccable. The outside porch had bird droppings on the furniture and you could tell that the deck had not been cleaned for a while.
3out of 5
by A verified traveller

Posted 1-Aug-2016
Perfect location and excellent facility. The staff is polite but not friendly or genuine. They appear more concerned about efficiency than customer satisfaction.
1out of 5
by A verified traveller fromLangley

Would not stay ever again

Posted 28-Jul-2016
Room temperature could not be adjusted ( it was freezing in the room) Hotel restaurant (parrot) was dirty, staff were very un professional and rude ( it took 20 minutes to get beer) I can go on...
3out of 5
by A verified traveller

Great location

Posted 3-Jul-2016
Good location. Hotel is dated. Very noisy room as we heard the bar till late.
5out of 5
by A verified traveller

Posted 27-Jun-2016
helpful staff.....very nice place .....clean rooms and pub/restaurant
3out of 5
by A verified traveller

Posted 24-Jun-2016
Cons: Parking situation- maybe reserve some spots on lower level for hotel guests, as they often have luggage.
Location: The lake is nice.
The staff was friendly. It's a nice hotel if you are facing the lakeside. If not, you will be facing the parking lot and construction zone. If you have a pet with you, as we did, you will be relegated to the second floor. If you face the parking lot on the second floor your room is directly in front of the lobby rooftop, which has some large, very loud vents in front of it, as well as these three tall triangle things that block any view. Thankfully, the hotel staff was accommodating, and moved us to a room away from the loud vents. We appreciated that. Also, the (smallish) parking lot is a public parking lot shared with the casino, and anyone coming downtown. If you arrive on a weekend night, you might have trouble finding parking on the lower levels. There is no elevator, so be prepared to carry your luggage up and down three flights of stairs. It was fine for us, but might not be for everyone...