Ratings based on 372 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
78% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Great location

Posted 3-Jul-2016
Good location. Hotel is dated. Very noisy room as we heard the bar till late.
5out of 5
by A verified traveller

Posted 27-Jun-2016
helpful staff.....very nice place .....clean rooms and pub/restaurant
3out of 5
by A verified traveller

Posted 24-Jun-2016
Cons: Parking situation- maybe reserve some spots on lower level for hotel guests, as they often have luggage.
Location: The lake is nice.
The staff was friendly. It's a nice hotel if you are facing the lakeside. If not, you will be facing the parking lot and construction zone. If you have a pet with you, as we did, you will be relegated to the second floor. If you face the parking lot on the second floor your room is directly in front of the lobby rooftop, which has some large, very loud vents in front of it, as well as these three tall triangle things that block any view. Thankfully, the hotel staff was accommodating, and moved us to a room away from the loud vents. We appreciated that. Also, the (smallish) parking lot is a public parking lot shared with the casino, and anyone coming downtown. If you arrive on a weekend night, you might have trouble finding parking on the lower levels. There is no elevator, so be prepared to carry your luggage up and down three flights of stairs. It was fine for us, but might not be for everyone...
4out of 5
by A verified traveller fromMaple Ontario

Nice hotel, beautiful scenery

Posted 13-Jun-2016
Pros: The bed was super comfortable.the staff friendly, the juice bar excellent
Cons: The room had a slight smell to it. Could it be the carpet or maybe the cleaning solution to clean the carpet or room? Sort of musty.
Location: It was close to everything , so many restaurants, walking paths, stores . Wonderful location
Wonderful stay, in a great location and wonderful staff...loved it and will be back!
4out of 5
by A verified traveller fromVancouver

Great stay - right on the lake

Posted 8-Jun-2016
Cons: wifi
Location: the lake, the wineries,
Lovely, rooms were nicely appointed, the view great. Service was efficient and friendly. The Bar and restaurant were both great and fairly reasonably priced. We even played in the casino briefly. Only disappointment was the wifi - my fiance had it working but i never could.
5out of 5
by A verified traveller

Posted 7-Jun-2016
Pros: It was located by Lake Okagnagon, and close to downtown. Restaurant was ver good.
Location: Casino on site, but we did not go. Docks and a small private beach. You could rent canoes and other water sport items
Hotel was located by Lake okanagon. Beautiful views from our patio and the restaraunt. Walking distance to downtown. Only stayed for 2 nights. Could have stayed more.
3out of 5
by A verified traveller

Tired hotel on the lake

Posted 3-Jun-2016
Had not stayed here in many years, nothing changed, needs a face lift desperately!! Not even a coffee shop where we could get breakfast! Room carpets damp from shampooing! Staff very polite and helpful.
4out of 5
by A verified traveller

Posted 28-May-2016
Central location. Has all the amenities, great restaurant, but gets filled early.
5out of 5
by A verified traveller fromkamloops

wedding

Posted 23-May-2016
Pros: quiet, clean, lots to do and see. something for everyone.
Location: lake with a wide path to walk great for strollers - restaurants, on Saturday farmers market on main street. Concert / Arena only a short walk
When in Penticton I usually stay at the Penticton Lake shore because of the location, price, lake, casino, restaurants. we arrived to check in - and then left for a wedding. we didn't get back to late. the hotel was so busy - great for the younger people in the wedding to stay out and attend. My room was quiet even thought I was on the second floor facing the parking lot. I was happy with the parking rate really cheap compared to most places are double or more. Staff were friendly. I would have liked to take in more but didn't have time. Will do next trip as this is the best place to be in the summer.
3out of 5
by A verified traveller

Nice to be by the beach.

Posted 13-May-2016
Cons: It needs some updating. The hotel is getting old. It's to bad there isn't just a family type restaurant there.
Location: We didn't really have time to do very much because of the hockey tournament.
We were there for a hockey tournament so it was nice that we could walk to the rink.