Reliable, predictable, will return
We've stayed several times and will return. What draws us, on business trips and family business in Penticton, is its predictable comforts and quality. It's a corporate hotel - we go elsewhere for charm, character and adventure.
The staff are authentically friendly and fabulously competent. The basic restaurant food and local wines are superb, for standard North American items. (Avoid the few "ethnic" dishes such as curries, etc., unless your palate is limited to Americanized 1950s food.) Cosmopolitans will notice a desperate lack of vegetarian/vegan/locavore options: lacks free range eggs, sustainable seafood, local meats. NO espresso! -- even an automatic one, in the restaurants! But there is great coffee nearby: The Bench Artisan Food Market 2 blocks up the hill, Fibonacci's 1.5 blocks away on Main.
Only quibble is that when we ( a couple) bring one of our adult children we are charged a $25/day extra guest fee, with no discernible service for this. You'd expect for $25 a hotel would at least add, without having to ask, a third package of make-in-the room coffee.