Ratings based on 192 Verified Reviews

3.6 out of 5
72% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Nice View Friendly Staff

Posted 14-Feb-2017
Pros: It was located in town center, beautiful lake view, friendly staff and entertainment at the casino
Cons: More food selections in your bars restaurants,
Location: Prague Cafe had good deserts and snacks, the Mule is only place to have a drink in the wee late hours
Came up during family weekend long to snowboard on Mnt. Apex.
3out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Dec-2016
The room was great, but the heater was very,Very loud . I'm thinking that is why ear plugs were left on the night stand. Other than the frieght train heater, room was perfect!!
3out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Dec-2016
Overall good experience. Would recommend for families due to casino.
2out of 5
by A verified traveller

Way to expensive for what you get or how the room

Posted 19-Nov-2016
Hotel was under renovations so construction started at 7:00 am. Lost my reservation and the room was old and outdated. Not very clean and very expensive:(
4out of 5
Recommended
for Everyone
by A verified traveller fromkelowna bc

Posted 19-Nov-2016
Attended a concert at the SOEC. This hotel was close with many good eating places close by.
3out of 5
by A verified traveller fromVancoiuver

Not a 4 star

Posted 14-Nov-2016
Nice but older hotel, not recently renovated. Price is based on the location (Lake side) which doesn't apply in colder weather.
2out of 5
by A verified traveller

Noisy!! Prepare not to sleep for your entire stay.

Posted 7-Nov-2016
Pros: Location, restaurant has a pretty view
Cons: Noise.
Location: Very centrally located
Just finished a 3-night stay at the lakeside resort. The resort is in a beautiful location and the facilities are in decent condition but our stay was ruined by the noise level. Each night of our stay we were woken up several times until around 4 in the morning. Loud thumping bass, people yelling loudly, doors and balcony doors slamming shut, etc. We called front desk each night and security was sent up which resulted in the noise stopping for about half an hour, after which it resumed. By then we were too tired to continue calling and instead just drifted in and out of restless sleep. Ended up having to use the earplugs supplied by the hotel (meant to be used in case of noise from renos taking place). To be fair, I'm sure all hotels have issues with noisy guests at some times and perhaps this was just an extra rowdy weekend? And front desk did send security up each time we called to report the noise. however, at checkout we mentioned the issue and that we had barely been able to sleep throughout our stay and we were just completely brushed off by the staff member helping us (female with an Australian accent). Only explanation I can think of for such poor customer service is that they are so used to guests making this complaint that it doesn't phase them anymore. If it weren't for the noise issue this would be a great hotel but I would never stay there again or recommend it to anyone due to the noise issues and the blasé attitude by checkout staff.
3out of 5
by A verified traveller

Really loud hallways and rooms. No sleep possible!

Posted 18-Oct-2016
The hotel is super loud - don't stay here if you want to sleep!
3out of 5
Recommended
for Everyone
by A verified traveller

Unfortunately we had stayed her several times

Posted 14-Oct-2016
Previous visits were better - the parking was abysmal ( as in past visits) but we anticipated that going in. The restaurant was okay but not great. We had better luck on summer visits on the patio. Upscale prices but lacking in food quality. However the service was good. The Coffee bar ( Starbucks) defied anyone getting an early start on the road. The server was more interested in chatting than getting people out and on their way. We gave up!! A little (or should I say a lot) tired.. Hoping for better amenities if we decide to try it again.
2out of 5
by A verified traveller

Posted 10-Oct-2016
There was a nightclub pumping music right underneath me until 2:00 am. I didn't receive housekeeping on my two night stay. There was coffee but no stir sticks or creamer.