Ratings based on 527 Verified Reviews

3.7 out of 5
72% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Posted 12-Apr-2018
Awesome hotel! Staff was friendly and helpful. Onsite restaurant is amazing with fabulous food and wine list
Comment from Hotel Management
19-Apr-2018 by Kelsey - Front Desk Supervisor, Hotel Management
Thank you for your positive review! We look forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveller from Winnipeg

Nice hotel by Okanagan Lake

Posted 8-Apr-2018
Friday night's.. .free burger...at the Parrot Bar...well kept secret as the staff don't tell you.. Great boardwalk...
Comment from Hotel Management
9-Apr-2018 by Nathalie, Hotel Management
Thank you for your feed back
5 out of 5
Recommended
for Everyone
by A verified traveller from Calgary, Alberta

No problemos with my stay

Posted 4-Apr-2018
Cons: The wireless internet problem was a challenge. The user name and password I was given were not recognized by the Shaw system.
Location: The location is right on the Okanagan Lake, and would be the best in Penticton. It is very central and easy to get anywhere from.
I was at the hotel for a wedding, which was being held there. The hotel did a great job of everything, and the reception went swimmingly with great bar staff and very good food. My room was quite nice with an exceptionally comfortable bed. It was quiet and had a good selection of TV channels. The wireless internet, however, did not work despite attempts by staff to figure out the problem. My interactions with the staff were very good, with everyone I encountered being very pleasant and helpful. The food at the hotel pub was very good. Location is excellent, and parking was plentiful and safe. All in all, a very pleasant stay. I would easily recommend this hotel.
Comment from Hotel Management
11-Apr-2018 by Nathalie, Hotel Management
Thank you for your feedback. We are sorry to hear about your Wi fi as Shaw is our provider and in your key packet there is info on how to connect.
4 out of 5
Recommended
for Everyone
by A verified traveller

Rooms above the bar a little noisy.

Posted 3-Apr-2018
Pros: Staff were outstanding.
Location: Awesome location. Walked along the waterfront every morning. Several good restaurants within walking distances of the hotel.
Rooms above the bar on Friday and Saturday nights the bar can be an issue until 2 am.
Comment from Hotel Management
4-Apr-2018 by Kelsey - Front Desk Supervisor, Hotel Management
Hello, thank you for your review! We are happy to hear our staff provided the level of service you deserve. We are so lucky and appreciative to be located where we are and are glad you could enjoy it as well! We look forward to having you back - a room not above the bar! :)
5 out of 5
Recommended
for Families
by A verified traveller from Vancouver BC

Nice family resort

Posted 27-Mar-2018
We keep coming back to this place, very quiet yet fun place to be. In summer you can dock your boat right at the hotels marina and jump in and go anytime you feel like
Comment from Hotel Management
28-Mar-2018 by Kelsey - Front Desk Supervisor, Hotel Management
Hi Melvin, thank you so much for your great review! We are so happy you continue to enjoy yourself at our property and look forward to seeing you again on your next trip!
3 out of 5
by A verified traveller

Disappointed. Not as comfortable.

Posted 20-Mar-2018
The room needs an update. No actual comforter but a thin blanket. No way adjust the room temperature to my liking. A lot of noise coming from the restaurants nearby or onsite. I am not very impressed.
Comment from Hotel Management
22-Mar-2018 by Kelsey, Hotel Management
Thank you for your feedback on your stay. We are sorry to hear you feel the room needs an update, as we renovated all of our rooms this past year with new furniture, paint, and carpet. We hope you took the chance to speak with the front desk regarding your room temperature issues, as they are available 24 hours and happy to help. We do our best to limit discomfort and noise and hope you will give us another chance to prove this to you!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Feb-2018
Very nice hotel. We always enjoy our stay. The staff were very friendly and helpful. We plan to come back in the Summer to see how it is then.
Comment from Hotel Management
1-Mar-2018 by Nathalie, Hotel Management
Thank you for your feedback. We would love to welcome you back. As you are probably aware summer here can be very busy and sometimes sold out. so book early to ensure you get the room type you wish for. Sincerely
3 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, BC

Great location but overhaul needed

Posted 16-Feb-2018
Pros: The beach location and the restaurant on the water.
Cons: As mentioned, the heating & AC system is dated and pretty noisy.
Great location close to beach but the rooms need definitively an overhaul, especially the heating / AC system - it's pretty noisy, especially during the night.
Comment from Hotel Management
17-Feb-2018 by Kelsey Front Desk Supervisor, Hotel Management
Hi Rolf, Thank you for taking the time to leave feedback and let us know about your stay. The private beach is even more fantastic in the summer and the Hooded Merganser is definitely a hot-spot for locals and travellers alike. We are looking in to upgrades for our heating and AC units next; the next step after finishing renovations in our rooms and conference centre. We hope you will have the chance to stay again!
3 out of 5
by A verified traveller

Great food and service.

Posted 19-Jan-2018 on Hotels
Stayed in the new tower, beautiful and very modern room. Girl on check in was great and very informative. Breakfast and service In the restaurant was exceptional as was dinner in the Hooded Merganser. Overall a great place. Downsides were no hot water on the first morning so had to take cold showers, (we were given a $25 gift card to use in the restaurant as compensation) and the pool area desperately needs updating. You can use the connected gym for free which is then connected to the pool area. We got locked in the pool area as they padlock the door at 7pm (news to us!) and had to go out into the parking lot (in our wet bathing suits in january) and knock on the door for them to let us back in. Kinda funny really 😁 We would definitely go back here the “Hood” really is a great place.
Comment from Hotel Management
20-Jan-2018 by Kelsey - Front Desk Supervisor, Hotel Management
Thank you for your feedback - we love the look and feel of the tower and are glad you could enjoy it, too. The "Hood" certainly is a hot spot with great food! I am having trouble picturing where and how you were locked in to the pool area, as there is always access to the hotel's main lobby...so sorry you had a polar bear run to get back in! We look forward to having you stay again!
3 out of 5
by A verified traveller from Armstrong bc

Uncomfortable beds/pay for parking

Posted 28-Dec-2017
Nice hotel- but beds were rock hard. Had to pay parking fee when parking lot was empty. The only plus here is the hotel staff - they were very pleasant and the rooms were very clean.
Comment from Hotel Management
30-Dec-2017 by Kelsey, Hotel Management
Thank you for your comments. We had not heard that about our beds yet - they are all new mattresses. Unfortunately, parking is a premium in downtown Penticton with almost all lots as paid parking, so we do charge as well. We are glad to hear our staff were providing good service and your room was up to standards. We look forward to seeing you again!