Ratings based on 514 Verified Reviews

3.7 out of 5
71% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Armstrong bc

Uncomfortable beds/pay for parking

Posted 28-Dec-2017
Nice hotel- but beds were rock hard. Had to pay parking fee when parking lot was empty. The only plus here is the hotel staff - they were very pleasant and the rooms were very clean.
Comment from Hotel Management
30-Dec-2017 by Kelsey, Hotel Management
Thank you for your comments. We had not heard that about our beds yet - they are all new mattresses. Unfortunately, parking is a premium in downtown Penticton with almost all lots as paid parking, so we do charge as well. We are glad to hear our staff were providing good service and your room was up to standards. We look forward to seeing you again!
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Dec-2017
A step above Best Western, notable friendly and efficient staff.
Comment from Hotel Management
14-Dec-2017 by Kelsey, Hotel Management
Thank you for taking the time to let us know about your stay. We appreciate knowing our staff have served you well. We look forward to seeing you again!
3 out of 5
by A verified traveller from British Columbia

Disappointing

Posted 12-Dec-2017
The staff was nice enough but the room did not meet my expectations for a 'four star' hotel. The beds were uncomfortable but the blankets were just awful. Our room was very basic. I also wasn't thrilled to pay $10/night for parking in an almost entirely vacant parking lot.
Comment from Hotel Management
14-Dec-2017 by Kelsey, Hotel Management
Hello and thank you for giving some feedback on your stay with us. We are sorry to hear you didn't find the beds and blankets comfortable and the room was not up to your expectations. We would have been happy to try another room for you - the front desk is available 24/7. Unfortunately, parking is a premium in downtown Penticton, with almost all lots being paid parking.
1 out of 5
by A verified traveller

Bad advertising

Posted 11-Dec-2017
We booked this hotel for the casino. There was no casino
Comment from Hotel Management
14-Dec-2017 by Kelsey, Hotel Management
Thank you for making us aware of your concerns - all of the advertising that we have control over has been properly updated without casino information. Unfortunately, there are so many different online sites that we don't have access to change. For your future reference, the casino does have a limited shuttle service that will pick our guests up at our resort to go to the casino.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 1-Dec-2017
The room was very clean and comfortable. The hotel staff was very kind. The lake view from the room was also wonderful.
Comment from Hotel Management
1-Dec-2017 by Kelsey, Hotel Management
Thank you very much for your positive review. We are happy to hear you were treated kindly and enjoyed the view. We look forward to seeing you again!
3 out of 5
Recommended
for Everyone
by A verified traveller from calgary

Noise from bar

Posted 26-Nov-2017
All in all nice place great location Not upset about it but quite loud in the room on second floor above the bar until 2 am on a Friday. May upset some people who stay in that area of the hotel
Comment from Hotel Management
29-Nov-2017 by Nathalie, Hotel Management
Thank you for your feedback, we do appreciate you taking the time to let us know. If made aware we do try to solve the problem of noise. Please ask for a quieter area of the hotel during your next visit.
1 out of 5
by A verified traveller

Paper-thin walls and excuses

Posted 26-Nov-2017
Pros: They did an overwhelming job of decorating the lobby for the Christmas season
Cons: need to revisit their policy for Expedia customer satisfaction.
Location: Great view of the lake
The elevator, though security-controlled by requiring your card in order to use it, once we accessed it, got loaded up with other people who may or may not have had keys. This was not policed. The light switches were difficult to locate in the dark, when we arrived. The walls were so thin between our room and the party next door that I could clearly hear conversation. The neighbours had no respect for the time and went on with loud conversation until almost 3am, despite our three calls to the front desk to have them extinguish their party, which resumed at 5am to my horror. There was something that looked a lot like dried blood sprayed up the bathroom wall above the mirror. We brought this to the attention of the morning desk clerk, who informed us that because the room was booked through Expedia, there was nothing they could do for us besides refund our parking pass.
Comment from Hotel Management
30-Nov-2017 by Kelsey, Hotel Management
Thank you for letting us know about your recent stay. We are sorry to hear about the unfavourable neighbours and difficulties with the light switches. We can assure you there was not dried blood on the bathroom wall, most likely coffee splatter - which is not to say it was okay to be missed. We hope you will have the opportunity to give us another try - our new west wing would be a much quieter option to check out!
5 out of 5
Recommended
for Everyone
by A verified traveller from California

Nice place in Penticton

Posted 23-Nov-2017
Pros: View, room
Cons: They should think about building a walkway between the old and new facilities as the gym pool are in the old facilities and getting there from the new
Nice hotel, nice view. We stayed at the new wing. Rooms were very nice. Breakfast is good
Comment from Hotel Management
27-Nov-2017 by nathalie, Hotel Management
Thank you for your feed back it certainly would be nice to have a covered area between the buildings, but unfortunately there is a lot of vehicles that drive through this space. We have discussed this in depth in the past.
3 out of 5
by A verified traveller from Leduc

Nice hotel - but

Posted 1-Nov-2017
TV did not allow any external connections such as HDMI or WiFi. Hot water took 5+ minutes to flow in shower.
Comment from Hotel Management
18-Nov-2017 by Kelsey, Hotel Management
Thank you for your feedback. Our apologies for the delay in getting hot water in your room. The TV's may be upgraded in the future to allow for external connectors, as we are renovating our existing hotel. We invite you to stay again and check things out once renovations are completed in the spring of 2018!
4 out of 5
by David

Posted 24-Oct-2017 on Hotels
I was surprised that they now charge for parking. Especially given that I was there in the off season. Also was charged $5 to use the gym.
Comment from Hotel Management
18-Nov-2017
Thank you for your review. We have charged for parking for many years, as parking is a premium in downtown Penticton (almost all public/private lots are paid parking). The gym does charge a drop in fee of $5 during the hours of 4pm-7pm; the other 21 hours of the day are complimentary for hotel guests (24 hour gym). We hope to have you visit again!