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Reviews of Hotel Kelowna & Conference Centre

3 out of 5
Hotel Kelowna & Conference Centre
2429 Highway 97 N, Kelowna, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 521 out of 1217 reviews" "
Rating 8 - Good. 396 out of 1217 reviews" "
Rating 6 - Okay. 148 out of 1217 reviews" "
Rating 4 - Poor. 97 out of 1217 reviews" "
Rating 2 - Terrible. 55 out of 1217 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

tara

Stayed 1 night in Jan 2023
Response from Front Desk Supervisor on Mar 2, 2023
Thank you for taking the time to review. We hope to welcome you back when we reopen

6/10 Okay

George

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Good location, property being up graded but reception staff a waste of time. Haveb stayed there many times before but will rethink our staying there again
Stayed 1 night in Feb 2023
Response from Front Desk Supervisor on Feb 22, 2023
Thank you for taking the time to review. We hope to welcome you back after renos

6/10 Okay

Vern, Grand Forks

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms and staff were good. However we were surprisingly disappointed with the breakfast. Other times we had stayed there was a good selection of items including bacon or sausage. This time it was limited to eggs, toast, cereal
Stayed 1 night in Feb 2023
Response from Front Desk Supervisor on Feb 22, 2023
We apologize about the breakfast options. Due to renovations we closed and so we were using all the stock we had and not placing any more shipments in. We hope to welcome you back when we reopen

10/10 Excellent

Meikaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Front Desk Supervisor on Mar 24, 2023
Thank you for taking the time to review. We hope to welcome you back when we reopen

10/10 Excellent

Susan

Stayed 1 night in Feb 2023
Response from Marissa on Feb 16, 2023
Thank you for taking the time to review. We hope to welcome you back after renovations

8/10 Good

Luc

Stayed 1 night in Feb 2023
Response from Front Desk Team on Feb 13, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Maria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, staff was friendly and I enjoyed the breakfast.
Stayed 1 night in Feb 2023
Response from Front Desk Supervisor on Feb 11, 2023
Thank you for taking the time to review Maria. We hope to welcome you back when we reopen after renovations

6/10 Okay

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nose because the renovation. The water pool was so cold
Stayed 1 night in Feb 2023
Response from Front Desk Supervisor on Feb 11, 2023
Thank you for taking the time to review Anne. We hope to welcome you back when renovations are done

10/10 Excellent

cherrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay thank you!
This hotel was great. not fancy but the staff were awesome, the rooms were clean, it was quiet, the pool was open. parking was good and free, the location was good. I would recommend this hotel.
Stayed 2 nights in Feb 2023
Response from Front Desk Supervisor on Feb 8, 2023
Thank you for taking the time to review we hope to welcome you back when we reopen after renovations

8/10 Good

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was super fast and easy. Beds were comfy and rooms were clean. There was someone rummaging in a dumpster below my window filled with construction materials at like midnight which was annoying but whatever .
Stayed 1 night in Jan 2023
Response from Guest Services Supervisor on Feb 8, 2023
Thank you for taking the time to review. We hope to welcome you back when we reopen

10/10 Excellent

Damian

Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff went above and beyond to assist with different things and they were always kind and polite.
Stayed 3 nights in Jan 2023
Response from Front Desk Supervisor on Feb 1, 2023
Thank you for taking the time to review. We are glad to hear you enjoyed your stay. We hope to welcome you back after renovations when we reopen

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was good, room was clean. Looks like the hotel is being remodeled.
Stayed 1 night in Jan 2023
Response from Front Desk Supervisor on Jan 29, 2023
Hi DiannaThanks so much for taking the time to review. We are so glad to hear you enjoyed your stay. We do have the plans to renovate the whole hotel and are already in the works of getting started, we hope to welcome you back when the renovations are complete when we reopen! Thank you for choosing to stay with usSafe Travels

10/10 Excellent

Shannon-Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a indoor pool, hit tub and eaterslides makes it an added bonus to stay especially after coming down after a long day of skiing at Big White, continental breakfast was pretty good as well, left full for traveling home. Definitely would recommend.
Stayed 1 night in Jan 2023
Response from Guest Services Supervisor on Jan 25, 2023
Thank you for taking the time to review Shannon, we are so happy to hear you enjoyed your stay!We hope to see you again soon, after we reopen from renovations

10/10 Excellent

kari

Stayed 1 night in Jan 2023
Response from Front Desk Supervisor on Mar 8, 2023
Thank you for taking the time to review Kari, we are so happy to hear you enjoyed your stay! We hope to see you again soon, after we reopen from renovations

8/10 Good

Tara

Stayed 1 night in Jan 2023
Response from Front Desk Supervisor on Mar 8, 2023
Thank you for taking the time to review Tara, we are so happy to hear you enjoyed your stay! We hope to see you again soon, after we reopen from renovations

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great location if you’re travelling to Kelowna for shopping. The property was undergoing some renovations when we stayed, but the noise settled down by bedtime and didn’t interfere with our stay. Ask for a room on the side opposite Hwy 97. The traffic was loud if you’re not used to it. Otherwise, no complaints!
Stayed 1 night in Jan 2023
Response from Front Desk Supervisor on Jan 21, 2023
Thank you for taking the time to review. We are happy to hear you enjoyed your stay! We hope to welcome you back after we reopen from renos

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

6/10 Okay

Mohammed

10/10 Excellent

Nenad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

momma

Stayed 1 night in Jan 2023
Response from Front Desk Supervisor on Mar 8, 2023
Thank you for taking the time to review, we are so happy to hear you enjoyed your stay! We hope to see you again soon, after we reopen from renovations

8/10 Good

Davina

Response from Front Desk Supervisor on Mar 8, 2023
Thank you for taking the time to review Davina, we are so happy to hear you enjoyed your stay! We hope to see you again soon, after we reopen from renovations

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only suggestions would be the breakfast - far too salty, and coffee is far too weak. Also, hot tub doesn't need to be as hot as it is; a whole degree cooler would be ideal as it was almost dangerously hot. Overall very quiet, convenient and clean facilities, and I have come back as a repeat customer for these reasons.
Response from Front Desk Team on Jan 16, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, clean and quiet. The kids just loved the water slides! Thank you for a great stay!
Stayed 1 night in Jan 2023
Response from Front Desk Team on Jan 16, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Randy

8/10 Good

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient and friendly staff
Response from Front Desk Team on Jan 15, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Theresa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nothing fancy but the rooms are clean!
Stayed 1 night in Jan 2023
Response from Front Desk Team on Jan 15, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night family stay
The rooms were clean and neat and well managed by an amazing staff., Beds was clean with new sheets but mattress was stiff so not best sleep. Pool was fun with two slides. There busy staff was friendly and more then to help out especial when my kids wanted slides on. Lots of choices for breakfast. Would highly recomend.will be staying again.
Stayed 1 night in Jan 2023
Response from Front Desk Supervisor on Jan 13, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gerri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price.
Stayed 1 night in Jan 2023
Response from Front Desk Supervisor on Jan 18, 2023
Thank you for taking the time to review. We are glad to hear you enjoyed your stay. We hope to see you again soon

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
We stay here all the time as we find it to be the best in the area as we go to Kelowna every 5 weeks due to medical. Rooms are always clean and staff very efficient and friendly.
Stayed 1 night in Jan 2023
Response from Front Desk Supervisor on Jan 13, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot very icy
Stayed 1 night in Jan 2023
Response from Front Desk Supervisor on Jan 13, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking lot too icy
Stayed 1 night in Jan 2023
Response from Front Desk Supervisor on Jan 11, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Front Desk Supervisor on Jan 11, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Blake

Stayed 1 night in Jan 2023
Response from Front Desk Supervisor on Mar 8, 2023
Thank you for taking the time to review Blake, we are so happy to hear you enjoyed your stay! We hope to see you again soon, after we reopen from renovations

10/10 Excellent

Jenny

4/10 Poor

DONNA

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The breakfast was the worst ever, 1st day we tried to find something to eat but nothing was appealing. 2nd day wasn't anyhhing different.
Response from Front Desk Supervisor on Jan 13, 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Brittany

Stayed 1 night in Jan 2023
Response from Front Desk Supervisor on Mar 8, 2023
Thank you for taking the time to review Brittany, we apologize we didn't meet your expectations! We hope to see you again soon, after we reopen from renovations

8/10 Good

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice,good price, good location
Stayed 1 night in Jan 2023
Response from Front Desk Team on Jan 8, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Benedetta

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Liked the breakfast and lots of stores nearby..
Response from Front Desk Team on Jan 8, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Richard D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family New Year's Eve
My daughter and family came to Kelowna for New Year's and enjoyed every minute of their stay and everything that there was to do.
Stayed 1 night in Dec 2022
Response from Front Desk Team on Jan 8, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nyasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel!Very clean rooms and comfortable beds
Stayed 2 nights in Dec 2022
Response from Front Desk Team on Jan 8, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Emily

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel to stay at. Our kids loved the pool area and there was no hassle getting settled in.
Stayed 1 night in Jan 2023
Response from Front Desk Team on Jan 8, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mike

Stayed 1 night in Dec 2022
Response from Front Desk Team on Jan 8, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Michele

Travelled with family
Liked: Cleanliness
Good basic hotel. Clean but vet dated. The pool and spa were great after delayed travel. Reception person in evening not remotely helpful. Lady in morning very nice
Response from Front Desk Team on Jan 8, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Clara

Stayed 1 night in Dec 2022
Response from Front Desk Supervisor on Mar 8, 2023
Thank you for taking the time to review Clara, we are so happy to hear you enjoyed your stay! We hope to see you again soon, after we reopen from renovations

6/10 Okay

Xin, Portland

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is perfect. The staff we met at checkout is rude. We were not aware of the checkout time needed to be at 11AM and we asked if we can extend for a little bit cause three kids were all wet after pool time. The answer was like "not even a minutes". We understood the policy and the communication like that is bad. We never got a answer in that kind of tone. The negative comment is only for that particular staff. The hotel is great, and we planned to come back again this spring.
Response from Front Desk Team on Jan 8, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Mira

Response from Front Desk Supervisor on Mar 8, 2023
Thank you for taking the time to review Mira, we are so happy to hear you enjoyed your stay! We hope to see you again soon, after we reopen from renovations

2/10 Terrible

RAJESH

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very rude , disrespectful and property was dirty
Stayed 1 night in Dec 2022
Response from Front Desk Team on Jan 8, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
It was ok but not great
The stay was ok but two comments. Don't take a room next to the elevator on any floor, I was in 411 and it was noisey with the foot traffic and people talking loudly while waiting for and getting off the elevator. The only complaint about the room was the AC outlets provided in the lamp bases to charge or power devices were worn out to the point none of my devices would not stay plugged in (tried all 3 in the room) . Used wall outlets as workaround instead.
Stayed 1 night in Dec 2022
Response from Front Desk Team on Jan 8, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk Supervisor on Mar 8, 2023
Thank you for taking the time to review Bruce, we are so happy to hear you enjoyed your stay! We hope to see you again soon, after we reopen from renovations

10/10 Excellent

John

Liked: Cleanliness, staff & service
Friendly staff, clean and comfortable
Stayed 1 night in Dec 2022
Response from Front Desk Team on Jan 8, 2023
Thanks for staying with us. We appreciate your feedback!