Indoor pool, open 8:00 AM to 10:00 PM, sun loungers

Reviews of Best Western Plus Kelowna Hotel & Suites

2.5 out of 5
Best Western Plus Kelowna Hotel & Suites
2402 Highway 97 N, Kelowna, BC

Reviews

8.4

Very good

Rating 10 - Excellent. 471 out of 1002 reviews" "
Rating 8 - Good. 360 out of 1002 reviews" "
Rating 6 - Okay. 88 out of 1002 reviews" "
Rating 4 - Poor. 48 out of 1002 reviews" "
Rating 2 - Terrible. 35 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenience with amenities. Good variety breakfast. Friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Candice, Kamloops

Liked: Cleanliness, staff & service, property conditions & facilities
Right beside the main highway but not noisy. Breakfast was good.
Stayed 1 night in Mar 2024

8/10 Good

Juliet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with comfortable beds and a good breakfast.
Stayed 3 nights in Mar 2024
Response from Front Desk Manager on Mar 20, 2024
Thank you for taking the time to leave a review on your recent stay at our hotel Juliet. I am pleased to hear that you had a good sleep and enjoyed our complimentary buffet breakfast. While we fell just short of earning a 5/5 on this stay, we hope to have another opportunity on your next trip to Kelowna to improve on your experience.

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 20, 2024
Thank you for taking the time to leave a review on your recent stay at our hotel Jessica. I am pleased to hear that you enjoyed your time with us and we hope to welcome you back on your next trip to Kelowna.

10/10 Excellent

Andrea Menella

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the outdoor hot tub.
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on Mar 20, 2024
Thank you for taking the time to leave a review on your recent stay at our hotel Andrea. I am pleased to hear that you enjoyed your time with us and our outdoor hot tubs. We hope to welcome you back on your next trip to Kelowna.

10/10 Excellent

Andrea, Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Always a good stay. Friendly helpful staff
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 13, 2024
Thank you for taking the time to leave a review on your recent stay Andrea. We're pleased to see that you enjoyed your time with us, and the positive feedback on our team. We will pass along your compliments to the staff, and look forward to welcoming you back on your next trip to Kelowna.

8/10 Good

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
It was in the middle of everything we needed to do in the city.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 12, 2024
Thank you for taking the time to leave a review on your recent stay with us Casey. We're pleased to hear you had an overall pleasant experience staying with us, and our location being convenient for your needs. We hope to welcome you back on your next trip to Kelowna and have a 2nd chance to earn a 10/10

10/10 Excellent

Sukhwinder

Stayed 1 night in Feb 2024
Response from Front Desk Manager on Mar 12, 2024
Thank you for taking the time to leave a review on your recent stay Sukhwinder. We are happy to see that you enjoyed your time with us, and hope to welcome you back on your next trip to Kelowna.

10/10 Excellent

Tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Clean well kept property. As always a great breakfast
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Mar 12, 2024
Thank you for taking the time to leave a review on your recent stay Tina. We're delighted to see you enjoyed your stay with us, and will pass along your compliments to the various teams on the excellent service they provided. We look forward to welcoming you back on your next trip to Kelowna.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 12, 2024
Thank you for taking the time to leave a review on your recent stay Marcus. We are happy to see that you enjoyed your time with us, and hope to welcome you back on your next trip to Kelowna.

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Mar 5, 2024
Thank you for taking the time to leave a review on your recent stay Jack. While we are pleased to see you enjoyed your stay with us, we strive to deliver an exceptional experience to every guest, and it looks like we fell just short of that mark. If you have any additional feedback on how we can improve on your next stay, please reach out and let us know.

10/10 Excellent

GREGORY

Stayed 1 night in Feb 2024
Response from Front Desk Manager on Mar 20, 2024
Thank you for taking the time to leave a review on your recent stay at our hotel Gregory. I am pleased to hear that you enjoyed your time with us and we hope to welcome you back on your next trip to Kelowna.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean bright property with good amenities and great breakfast
Stayed 4 nights in Feb 2024
Response from Front Desk Manager on Mar 5, 2024
Thank you for taking the time to leave a review on your recent stay Robert. We are pleased to hear that you were able to take advantage of our complimentary buffet breakfast and the variety of amenities on offer at the property. We hope to welcome you back on your next trip to Kelowna.

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
King suite is nice and roomy. Bathroom was big with a nice soaker tub and separate shower.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Mar 5, 2024
Thank you for taking the time to leave a review on your recent stay Sandra. We are delighted to hear that the Executive King met your expectations and that you were able to relax and enjoy your time with us. We hope to accommodate you again on your next trip to Kelowna.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 27, 2024
Thank you for taking the time to leave a review on your recent stay Roger. We are pleased to hear that you enjoyed your time with us, and hope to welcome you back on your next trip to Kelowna.

2/10 Terrible

David

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Heating the room was terrible. One could NOT turn down the temperature. And when one turned off the heat, freezing. Mobility issues: tiny tiny elevator so used stairs to carry heavy bags of hockey equipment. Parking was crazy. Had to park far far from my room Ain't using you guys again !
Stayed 2 nights in Feb 2024
Response from Front Desk Manager on Feb 19, 2024
Thank you for taking the time to leave us a review on your recent stay David. I would like to apologize on behalf of our team for not being able to meet your expectations on your stay. I have had our maintenance team review the room you stayed in to correct the thermostat issue you experienced to ensure future guest's do not have a similar issue.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Front Desk Manager on Feb 19, 2024
Thank you for taking the time to leave us a review on your recent stay Ryan. We're pleased to hear that you enjoyed your time with us, and look forward to seeing you again on your next stay in Kelowna.

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 19, 2024
Thank you for taking the time to leave us a review on your recent stay Jean. We're pleased to hear that you enjoyed your time with us, and look forward to seeing you again on your next stay in Kelowna.

8/10 Good

FRANK

Liked: Cleanliness, staff & service, property conditions & facilities
—-
Stayed 2 nights in Feb 2024
Response from Front Desk Manager on Feb 14, 2024
Thank you for taking the time to leave a review on your recent stay Frank. We are pleased to hear that you enjoyed your time with us, and hope to welcome you back on your next trip to Kelowna.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located, clean, updated rooms. Pool and outdoor hottubs a hit for the kids.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 13, 2024
Thank you for taking the time to leave a review on your recent stay Angela. We are pleased to see that you enjoyed your time with us, our updated rooms, and that the kids were able to have a blast with the pool and hot tubs. We hope to welcome you back on your next stay in Kelowna.

8/10 Good

donald

Travelled with partner
The staff are very welcoming
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 13, 2024
Thank you for taking the time to leave a review on your recent stay Donald. We appreciate the kind words about our team and the hard work they do, and will pass along the compliments to them. We hope to welcome you back on your next stay in Kelowna.

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has been updated and it’s lovely. The staff are super helpful and pleasant. My only frustration in that the contractor who provided the airport shuttle closed their business so I was left paying for a cab to the airport and I wasn’t aware of this change. Otherwise I recommend this hotel.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 13, 2024
Thank you for taking the time to leave a review on your recent stay Heather. We appreciate the kind words about our team and the hard work they do. The closure of the airport shuttle service has been a challenge for our team, but we continue to look at alternative solutions and provide options to our guest's to make this transition period as seamless as possible, and thank you for your understanding. We hope to welcome you back on your next stay in Kelowna.

10/10 Excellent

Larry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Jan 2024
Response from Front Desk Manager on Feb 13, 2024
Thank you for taking the time to leave a review on your recent stay Larry. We are pleased to see you enjoyed your time with us, and hope to welcome you back on your next stay in Kelowna.

10/10 Excellent

Janie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Feb 13, 2024
Thank you for taking the time to leave a review on your recent stay Janie. We are pleased to see you enjoyed your time with us, and hope to welcome you back on your next stay in Kelowna.

8/10 Good

Norma

Liked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Front Desk Manager on Feb 13, 2024
Thank you for taking the time to leave a review on your recent stay Norma. We are pleased to see you enjoyed your time with us, and hope to welcome you back on your next stay in Kelowna.

8/10 Good

Mary, Christina Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night. Good breakfast i the morning
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 30, 2024
Thank you for taking the time to leave a review on your recent stay Mary. We are pleased to see that you enjoyed your time with us, and that you were happy with the breakfast options available. We hope to see you again on your next stay in Kelowna.

8/10 Good

Kimberly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, nice place, great staff. No complaints other than the shower in my room had very little pressure.
Stayed 2 nights in Jan 2024
Response from Front Desk Manager on Jan 30, 2024
Thank you for taking the time to leave a review on your recent stay Kimberly. We are pleased to see that you enjoyed your time with us, and will certainly be passing along your compliments to our team about the positive interactions with the staff. We hope to see you again on your next stay in Kelowna.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 30, 2024
Thank you for taking the time to leave a review on your recent stay James. We are pleased to see that you enjoyed your time with us, and hope to see you again on your next stay in Kelowna.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 30, 2024
Thank you for taking the time to leave a review on your recent stay John. We are pleased to see you enjoyed your time with us, and hope to see you again on your next trip to Kelowna.

8/10 Good

David

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 30, 2024
Thank you for taking the time to leave a review on your recent stay David. We are pleased to see you enjoyed your time with us, and hope to see you again on your next trip to Kelowna.

8/10 Good

susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay before flight out. Nice meal at the pub and convenient shuttle to airport. Good breakfast.
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 30, 2024
Thank you for taking the time to leave a review on your recent stay Susan. We are pleased to see you enjoyed your time with us, and hope to see you again on your next trip to Kelowna.

10/10 Excellent

Andrea, Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast choices. Great staff and amazing room! Will be back.
Stayed 2 nights in Jan 2024
Response from Front Desk Manager on Jan 30, 2024
Thank you for taking the time to leave a review on your recent stay Andrea. I am pleased to see that you were able to enjoy your time with us, and will be passing along your compliments to our team on their service. We look forward to accommodating you on your next trip to Kelowna.

8/10 Good

Derek

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 30, 2024
Thank you for taking the time to leave a review on your recent stay Derek. We are pleased to see you enjoyed your time with us, and hope to see you again on your next trip to Kelowna.

2/10 Terrible

charles

Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 17, 2024
Thank you for taking the time to leave a review on your recent stay Charles. I apologize that your stay fell far short of our expectations - the experience you had is not indicative of our typical service or the standards that we set for ourselves. If you would like to provide any additional feedback on what went wrong with your stay, please send us a message so we can better address what went wrong for future guests.

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot to stay for a few nights. Everything you need within walking distances
Stayed 2 nights in Jan 2024
Response from Front Desk Manager on Jan 17, 2024
Thank you for taking the time to leave a review on your recent stay Alan. We appreciate the kind words and our pleased to see you enjoyed the convenience of our location for your time with us. We hope to welcome you back on your next trip to Kelowna.

6/10 Okay

Michael

Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 13, 2024
Thank you for taking the time to leave a review on your recent stay Michael. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and rooms
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 5, 2024
Thank you for taking the time to leave a review on your recent stay Beverley. We are pleased to see that you enjoyed your time with us, and hope to accommodate you again on your next trip to Kelowna.

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Desk Manager on Jan 5, 2024
Thank you for taking the time to leave a review on your recent stay Harry. We are pleased to see that you enjoyed your time with us, and hope to accommodate you again on your next trip to Kelowna.

10/10 Excellent

Kuldeep Singh

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Jan 5, 2024
Thank you for taking the time to leave a review on your recent stay Kuldeep. We are pleased to see that you enjoyed your time with us, and hope to accommodate you again on your next trip to Kelowna.

10/10 Excellent

Brooklynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay!
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Jan 30, 2024
Thank you for taking the time to leave a review on your recent stay Brooklynn. We are pleased to see you enjoyed your time with us, and hope to see you again on your next trip to Kelowna.

10/10 Excellent

donald

Liked: Cleanliness, staff & service, property conditions & facilities
The folks at the hotel are always welcoming. Unfortunately, we were invited out for breakfast both days but I had a good look at what was available.
Stayed 2 nights in Dec 2023
Response from Front Desk Manager on Jan 2, 2024
Thank you for taking the time to leave a review on your recent stay Donald. I am pleased to see that our team was able to make you feel welcome during your time with us, and we hope to welcome you back on your next stay in Kelowna

8/10 Good

Darrell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Desk Manager on Feb 13, 2024
Thank you for taking the time to leave a review on your recent stay Darrell. We are pleased to see you enjoyed your time with us, and hope to welcome you back on your next stay in Kelowna.

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Desk Manager on Jan 2, 2024
Thank you for taking the time to leave a review on your recent stay Crystal. We are pleased to see you enjoyed your time with us, and look forward to welcoming you back on your next stay in Kelowna.

10/10 Excellent

Mae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall stay was awesome love the room
Response from Front Desk Manager on Feb 13, 2024
Thank you for taking the time to leave a review on your recent stay Mae. We appreciate the kind words about your time with us, and that you loved the room that you stayed in, and hope to welcome you back on your next stay in Kelowna.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Jan 2, 2024
Thank you for taking the time to leave a review on your recent stay Shawn. We are pleased to see you enjoyed your time with us, and look forward to welcoming you back on your next stay in Kelowna.

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Jan 2, 2024
Thank you for taking the time to leave a review on your recent stay Jack. We are pleased to see you enjoyed your time with us, and look forward to welcoming you back on your next stay in Kelowna.

10/10 Excellent

Chetna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how I was accommodated for parking my car, shuttle back and forth and promise for to go breakfast due to early departure. I was blown away with the one stop shopping. From now, this will be my hotel whenever I visit Kelowna
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 19, 2023
Thank you for taking the time to leave a review on your recent stay Chetna. I am please to see that our team was able to WOW you with the service provided and the amenities on offer. We look forward to welcoming you back on your next stay in Kelowna.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Desk Manager on Dec 19, 2023
Thank you for taking the time to leave a review on your recent stay Melissa. We are pleased to see you enjoyed your time with us, and hope to accommodate your next trip to Kelowna.

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, very responsive and did’t seem to mind all our calls with questions.
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 19, 2023
Thank you for taking a time to leave a review on your recent stay Audrey. I am delighted to hear that our team was able to make you feel welcome during your time with us, and we hope to have the opportunity to welcome you back on your next trip to Kelowna.

10/10 Excellent

Rob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 18, 2023
Thank you for taking the time to leave a review on your recent stay Rob. We are pleased to see you enjoyed your time with us, and hope to welcome you back on your next trip to Kelowna.