[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Umino hotel Hajime Ryokan with a full-service spa, a short walk to Takegawara Onsen ![Japanese/Western-Style Superior Room (2 Single Beds and 2 Japanese Futon) w/Inner Bath, Non Smoking](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681440/81d40178.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Japanese Style Room, Ocean View, with Ceramic Bath Non-Smoking](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681440/w2000h1327x0y86-6af796e9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Japanese Style Room, Ocean View, with Ceramic Bath Non-Smoking](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681440/w2000h1328x0y86-6c945625.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Traditional Twin Room with Ocean View, Non Smoking](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681440/6b725331.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681440/d5ec6125.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Umino hotel Hajime offers a peaceful retreat near historic Takegawara Onsen. Guests enjoy the indoor mineral hot spring, breakfast in the on-site restaurant, and complimentary in-room WiFi. Visitors consistently praise the staff's exceptional hospitality. 8.4 Very good ## Popular amenities - Spa - 24/7 front desk - Breakfast available - Parking available - Housekeeping - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct. 5 - Oct. 6](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=9681440&PinnedHotelID=9681440&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=9681440&PinnedHotelID=9681440&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 6 - Oct. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=9681440&PinnedHotelID=9681440&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=9681440&PinnedHotelID=9681440&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=9681440&PinnedHotelID=9681440&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=9681440&PinnedHotelID=9681440&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=9681440&PinnedHotelID=9681440&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=9681440&PinnedHotelID=9681440&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 20 of 20 rooms ![Japanese Style Room, Ocean View, with Ceramic Bath Non-Smoking](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681440/w2000h1332x0y84-fe1a406b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Style Room, Ocean View, with Ceramic Bath Non-Smoking 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Heating Flat-screen TV Premium bedding Blackout drapes/curtains Private bathroom Hair dryer - 172 sq ft - Ocean view - Sleeps 4 - 4 Twin Futons ![Superior Room, Ocean View](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681440/bc8bab31.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Ocean View ### Highlights Soundproofed Air conditioning Heating Flat-screen TV Premium bedding Blackout drapes/curtains Private bathroom Hair dryer - 215 sq ft - Sleeps 4 - 4 Twin Futons ![Premium bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681440/2433e42a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Traditional Room, Non Smoking, City View (Japanese Style,Run of the House) 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Heating Flat-screen TV Premium bedding Blackout drapes/curtains Private bathroom Hair dryer - 172 sq ft - City view - Sleeps 5 - 5 Twin Futons ![Premium bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681440/186248a6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Western-Style Room (2 Single Beds and 4 Japanese Futon) 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Heating Flat-screen TV Premium bedding Blackout drapes/curtains Private bathroom Hair dryer - Sleeps 6 - 2 Twin Beds and 4 Twin Futons ![Traditional Twin Room with Ocean View, Non Smoking](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681440/6b725331.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Traditional Twin Room with Ocean View, Non Smoking 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Heating Flat-screen TV Premium bedding Blackout drapes/curtains Private bathroom Hair dryer - Ocean view - Sleeps 3 - 2 Twin Beds ![Twin Room with City View (Max Two Guests), Non Smoking](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681440/w2000h1332x0y84-2e2cf5e9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room with City View (Max Two Guests), Non Smoking 7.0 Good 2 reviews ### Highlights Soundproofed Air conditioning Heating Flat-screen TV Premium bedding Blackout drapes/curtains Private bathroom Hair dryer - 177 sq ft - City view - Sleeps 2 - 2 Twin Beds ![Premium bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681440/71f37296.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-Style Room with Ocean View Non-Smoking 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Heating Flat-screen TV Premium bedding Blackout drapes/curtains Private bathroom Hair dryer - Sleeps 4 - 4 Twin Futons ![Japanese/Western-Style Superior Room (2 Single Beds and 2 Japanese Futon) w/Inner Bath, Non Smoking](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681440/af4ed9b7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese/Western-Style Superior Room (2 Single Beds and 2 Japanese Futon) w/Inner Bath, Non Smoking 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Heating Flat-screen TV Premium bedding Blackout drapes/curtains Private bathroom Hair dryer - Sea view - Sleeps 4 - 2 Twin Beds and 2 Twin Futons ![Premium bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681440/1eddce52.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Sea View Beppu Bay Japanese Style Room with Pottery Bath - Non-Smoking - Sleeps 4 ![Premium bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681440/0c3dfaf8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Sea View Beppu Bay Japanese Style Twin Room - Non-Smoking - Sleeps 3 ![Dining](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681440/333e480d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### City View Japanese-Western Style Room - Non-Smoking - Sleeps 6 ![Dining](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681440/e2415948.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Japanese Style Room With Private Open-Air Bath - Non-Smoking - Sleeps 4 ![Dining](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681440/a4c33e21.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Sea View Beppu Bay Japanese Style Room - Non-Smoking - Sleeps 4 ![Premium bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681440/fc589f5c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### City View Twin Room - Non-Smoking - Sleeps 2 ![Japanese Style Room, Twin beds with observatory bath, Non Smoking](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681440/2e9c4861.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese Style Room, Twin beds with observatory bath, Non Smoking ### Highlights Soundproofed Air conditioning Heating Flat-screen TV Premium bedding Blackout drapes/curtains Private bathroom Hair dryer - Sleeps 2 - 2 Twin Beds ![Interior](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681440/ffb5d481.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### City View Run Of House Room - Sleeps 4 ![Premium bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681440/30720a2c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Sea View Beppu Bay Luxury Western Style Room With Private SemiOpen-Air Bath - Non-Smoking - Sleeps 4 ![Premium bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681440/0a4701a7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Sea View Japanese Style Twin Room With Private Bath - Non-Smoking - Sleeps 4 ### Japanese-Western Mixed With Bath, Ocean View - Sleeps 4 ![Premium bedding, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/10000000/9690000/9681500/9681440/b4f602a7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-Style With Bath, Ocean View - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FOita-Hotels-Umikaoru-Yado-Hotel-New-Matsumi.h9681440.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FOita-Hotels-Umikaoru-Yado-Hotel-New-Matsumi.h9681440.Hotel-Information) ## About the area Located in Beppu, Umino hotel Hajime is near a boardwalk/promenade. The area's natural beauty can be seen at Hells of Beppu and Kinrin Lake, while Kijima Kogen Park and African Safari are popular area attractions. Beppu Tower and Beppu Rakutenchi are also worth visiting. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails. [Visit our Beppu travel guide](https://www.expedia.ca/Beppu.dx6402) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C33.28122%2C131.50708&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=1lLoPR-ZfiKhCuU4hKVJFMyDcsI=) 3-14-8 Kitahama, Beppu, Oita-ken, 874-0920 ### What's nearby - Beppu Tower - 1 min walk - 0.2 km - Takegawara Onsen - 5 min walk - 0.5 km - Beppu Park - 16 min walk - 1.4 km - B-Con Plaza, Global Tower - 3 min drive - 2.3 km - Hells of Beppu - 6 min drive - 6.2 km ### Getting around - Kamegawa Station - 6 min drive - Beppu Station - 9 min walk - Oita Airport (OIT) - 34 min drive ### Restaurants - ‪東洋軒 - ‬3 min walk - ‪Starbucks - ‬3 min walk - ‪ろばた仁 本店 - ‬4 min walk - ‪六盛 - ‬3 min walk - ‪ジョリーパスタ 別府北浜店 - ‬4 min walk ## About this property ### Umino hotel Hajime Ryokan near Takegawara Onsen Umino hotel Hajime provides amenities like an indoor mineral hot spring (onsen) and a restaurant. For some rest and relaxation, visit the sauna. Stay connected with free in-room WiFi. You'll also enjoy perks such as: - Full breakfast (surcharge), hot springs on site, and self parking (surcharge) - An elevator, a vending machine, and smoke-free premises - Luggage storage, a front-desk safe, and free newspapers - Guest reviews give top marks for the helpful staff Room features All guestrooms at Umino hotel Hajime offer comforts such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes. Extra conveniences in all rooms include: - Bathrooms with toilets with electronic bidets and shower/tub combinations - Flat-screen TVs with satellite channels - Children's slippers, heating, and daily housekeeping ## Similar properties ![1 bedroom, memory foam beds, in-room safe, desk](https://images.trvl-media.com/lodging/69000000/68100000/68096300/68096213/212bfa91.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### AMANEK Beppu YULA-RE Beppu - Pool - Hot tub - Spa - Free WiFi 9.0 Wonderful 833 reviews CA $120 CA $132 total Nov 4 - Nov 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=68096213&PinnedHotelID=68096213&HadPinnedHotel=true®ionId=-1&adults=2) ![Japanese-Style Deluxe Room with Ocean View](https://images.trvl-media.com/lodging/12000000/11740000/11732100/11732063/8165ac9f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tenku Yubo Seikaiso Beppu - Parking included - Free WiFi - Restaurant - Air conditioning 8.4 Very good 329 reviews CA $119 CA $131 total Oct 29 - 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Free WiFi - Air conditioning - Parking available - Housekeeping 9.0 Wonderful 49 reviews CA $163 CA $181 total Nov 3 - Nov 4 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=13233807&PinnedHotelID=13233807&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Self parking on site (JPY 550 per night) ### Food and drink - Daily full breakfast available 7:00 AM to 9:00 AM for a fee: JPY 2,500 for adults and JPY 2,500 for children - A restaurant ### Things to do - Full-service spa - Hot springs ### Family friendly - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Luggage storage - Safe at front desk - Vending machine - Water dispenser ### Guest services - Concierge services - Housekeeping (daily) - Turndown service ### Full-service spa - Hot springs - Public bath open from 3:00 PM - midnight - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Sauna - Separate men/women areas in public bath - Spa open daily - Yukata (Japanese robes) ### Accessibility - Elevator ### More - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Children's slippers - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Toilet with electronic bidet - Towels provided ### Entertainment - Flat-screen TV with satellite channels ### More - Air conditioning - Desk - Electrical adapters - Heating - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight ### Check-out Check-out before 10 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Guests booked in Half Board rates must check-in by 7:30 PM to receive dinner. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for JPY 3300.0 per day Cribs (infant beds) are available for JPY 2200.0 per day ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply. We have included all charges provided to us by the property. ### Optional extras - Fee for full breakfast: approximately JPY 2500 for adults and JPY 2500 for children - Self parking fee: JPY 550 per night - Crib (infant bed) fee: JPY 2200.0 per day - Rollaway bed fee: JPY 3300.0 per day - Facilities fee: JPY 2200 per person, per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve access to the public bathing facility This property accepts credit cards; cash is not accepted Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Additional fees apply to children 0 - 5 years old for breakfast. ### We should mention The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities ### Property is also known as Umikaoru Yado Hotel New Matsumi Beppu Umikaoru Yado Hotel New Matsumi Umikaoru Yado New Matsumi Beppu Umikaoru Yado New Matsumi Umino hotel Hajime Beppu Umino hotel Hajime Ryokan Umino hotel Hajime Ryokan Beppu Umikaoru Yado Hotel New Matsumi ## Frequently asked questions ### Is Umino hotel Hajime pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Umino hotel Hajime? > As of Oct 5, 2025, prices found for a 1-night stay for 2 adults at Umino hotel Hajime on Oct 8, 2025 start from CA $128.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Oita-Hotels-Umikaoru-Yado-Hotel-New-Matsumi.h9681440.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Umino hotel Hajime? > Self parking is available for JPY 550 per night. ### What time is check-in at Umino hotel Hajime? > Check-in start time: 3:00 PM; Check-in end time: midnight. ### What time is check-out at Umino hotel Hajime? > Check-out is at 10 AM. ### Where is Umino hotel Hajime located? > Situated near a boardwalk/promenade, this spa ryokan is within a 10-minute walk of Beppu Tower and Takegawara Onsen. Kaimonji Onsen and Beppu Park are also within 1 mi (2 km). Beppu Station is 9 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Umino hotel Hajime Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 302 8 - Good 273 6 - Okay 74 4 - Poor 28 2 - Terrible 13 ### 8.6/10 Cleanliness ### 9.0/10 Staff & service ### 8.4/10 Amenities ### 8.0/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 10/10 Excellent #### Wing yin Apr 5, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel ##### Wing yin Stayed 2 nights in Apr 2024 ### 8/10 Good #### Eded Sep 26, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good place. Friendly staff. Good onsen. ##### Eded Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Dean Nov 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The traditional Japanese breakfast was excellent and filling. The staff very friendly and a clean excellent onsen. The traditional tatami mat room was very large! ##### Dean Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Paul Sep 25, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent traditional Japanese meals and onsen ##### Paul Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Nick Jun 28, 2023 Liked: Cleanliness, staff & service, property conditions & facilities very good view hotel ##### Nick Stayed 2 nights in Jun 2023 ### 8/10 Good #### Kunio Nov 26, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice ocean view and close to Beppu station. ##### Kunio Stayed 2 nights in Nov 2023 ### 8/10 Good #### Henry May 1, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Had an enjoyable stay. I felt like I got the ryokan experience here. Not to mention the fantastic view ##### Henry Stayed 1 night in Apr 2023 ### 10/10 Excellent #### Dana May 7, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Older more traditional Japanese style hotel. Very good service and excellent staff. ##### Dana Stayed 1 night in May 2023 ### 10/10 Excellent #### YEE KI Sep 11, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very spacious room, view is excellent facing east with stunning sun rise. Staff are very friendly with smile on face. The onsen is great with sauna room. A very nice place to stay, will come again ##### YEE KI Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### YUK YING Aug 23, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good facility for drinking water supply in a room, room is well keeping new & clean. Will recommend my friend to stay at this hotel. ##### YUK YING Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Richard Apr 24, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The magnificent view of the ocean. ##### Richard Stayed 2 nights in Apr 2023 ### 8/10 Good #### Lisa Nov 9, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Extra cost to use the onsen not reported on Expedia. ##### Lisa Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Jeremy Feb 7, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Loved the experience we had here. Rooms were clean and very spacious by Japanese standards. While the private Bath’s a tad old, we still loved every bit of this traditional experience. Enjoyed the hot spring facilities too. Would return! ##### Jeremy ### 10/10 Excellent #### Lada Jun 9, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Very large room, so comfortable for 3 people. Ocean view is nice. Public onsen is so private, no one to use. ##### Lada Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Shuang May 3, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The sea view from the room is amazing. The staff is friendly. There are nearby convenience stores. And we have tried the hotel's complimentary indoor and outdoor onsens which are good too. Recommended! ##### Shuang Stayed 1 night in Apr 2023 ### 10/10 Excellent #### Norikazu Oct 20, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Love the onsen, staffs and room cleanness. Next time, l'll bring my shoes to use gym. Thank you. ##### Norikazu Stayed 1 night in Oct 2023 ### 8/10 Good #### Naoko May 21, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Old but clean ##### Naoko Stayed 1 night in May 2023 ### 10/10 Excellent #### KAM KWAN Jul 25, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good ##### KAM KWAN Stayed 1 night in Jul 2023 ### 6/10 Okay #### Maisie Dec 25, 2023 Liked: Cleanliness, room comfort Disliked: Staff & service #### An Ok place In the name of eco mindedness, there is not much service. We told front desk that our bathroom sink has bad drainage, water would fill up sink and drains super slow, plus our drinking water tank is almost empty, yet nothing happened. Location of hotel is great though with front view of the sea. ##### Maisie Stayed 2 nights in Dec 2023 ### 6/10 Okay #### Helen Feb 18, 2023 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service no coffee for breakfast. only Japanese for questions. ##### Helen Stayed 1 night in Feb 2023 ### 6/10 Okay #### Shek Hay Aug 12, 2023 Liked: Cleanliness Disliked: Staff & service Apart from the private hot spring in room and near the sea view, it is not worth to stay here. This is an old hotel, the decoration is old style. Water leaks from air conditioner but no one answer the hotline by the front desk. The staff are not very helpful. However, the location is still convenient, quite a lot of restaurants and a shopping mall nearby. ##### Shek Hay Stayed 1 night in Aug 2023 ### 4/10 Poor #### Manting Nov 7, 2022 Liked: Staff & service Disliked: Property conditions & facilities Why Expedia didn’t mentioned that the hotel is on construction!? I booked this hotel for my anniversary celebration and birthday night. It ruined my mood and I feel very upset! I tried to call you guys but no response! I felt hopeless at that moment ! ##### Manting ### 8/10 Good #### Eugene Oct 28, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice Ryokan, a little old but a very nice place to rest for the night. Right by the coast so good access to water and the rooms tub had a sea view. Close by is the dining/shopping area around Beppu station which was nice, and we had a car to get to the further places of interest. We might hesitate to stay again in the future. The windows desperately need mosquito nets! We opened them to let some air in and also while having a private onsen and spent the first night hunting down all the little bugs that got in. Even now my partner and I are still battling the bites. The private onsen also needs a good clean and repaint. The water and tub were fantastic but the room it’s in is a little gross looking in the light. ##### Eugene Stayed 2 nights in Oct 2023 ### 4/10 Poor #### Hester Apr 28, 2023 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Booked this hotel specifically for the private onsen experience. I was aware prior booking that the hotel is old and based on reviews and pictures, the hotel seem to have made improvements and maintained good quality standard. To my disappointment the bath/private onsen in our room was way off from the picture advertised. There was mold on the walls, on the sliding door..every where including where the water comes and also drain. we we’re exhausted from a long trip to get to this property looking forward to relaxing bath ..which we did not get due to probably health hazards for having that amount of mold everywhere. ##### Hester Stayed 1 night in Apr 2023 ### 6/10 Okay #### Stephane Jan 25, 2023 Liked: Cleanliness, amenities Liked: - Superb, spacious room, with a beautiful view. I woke up and wondered for a few seconds whether I was on a moving ship - Good breakfast - Close (1-2 min) to Beppu Tower bus stop Did not like: - I did not feel comfortable with the staff. They would not even try to speak Japanese to me, even though I replied in Japanese to them. Neither Japanese nor English is my native language, but I want to speak Japanese while in Japan, and have had many wonderful experiences doing so -It's one thing switching, 勝手に, to English as a default, it's another thing rushing customers in, then from one place to the other (temperature-measuring stand, hand-disinfecting stand, proper check-in, amenity, elevator), using gestures and isolated words, as a substitute for language. Politeness is lost in the process. From the first to the last second I was in that hotel, I felt not welcomed. I do understand that the lobby was crowded at check-in, but it never got better - The main window in my room did not close properly. All night, I could feel a flow of cold air on every part of my body that was not shrouded by the (otherwise warm) futon. The room never really got warm. Under normal circumstances, I would have contacted the front desk before even going to bed, but based on my previous interactions I felt the interaction would go terribly - A bit more to say, but no characters left. Nothing really bad, but still. 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