Front of property

Reviews of Hotel Aile

3 out of 5
Hotel Aile
2-14-35 Kitahama, Beppu, Oita-ken

Reviews

8.4

Very good

Rating 10 - Excellent. 86 out of 238 reviews" "
Rating 8 - Good. 108 out of 238 reviews" "
Rating 6 - Okay. 32 out of 238 reviews" "
Rating 4 - Poor. 10 out of 238 reviews" "
Rating 2 - Terrible. 2 out of 238 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Location near the two malls and the ocean. The hotel staff tries hard to keep the aging, cool hotel going. Enjoyed the Onsen on the roof three days in a row and chilled in the Relax Room.
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a very convenient area near a bus stop. Good shopping and restaurants are nearby. The staff members are very friendly. Breakfast, Onsen on the roof, and the cool Relax Room are all great. We slept well here and will definitely come again.
Stayed 3 nights in Sep 2023

8/10 Good

Marisa

Travelled with group
Liked: Cleanliness, staff & service
Bathroom was a bit small.
Stayed 2 nights in May 2023

8/10 Good

LORETTA, Honolulu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only thing I didn’t care for was the small bathroom and shower curtain needs to be changed. Staff was wonderful and room was spacious. Breakfast very good.
Stayed 2 nights in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing customer service!
This is a great place to stay! The service here is amazing and they are very customer oriented. I accidentally left an AirPod and they found it and shipped it back with a nice hand written note. They also have a great lounge on the 10th floor with a nice view and a record player.
Stayed 1 night in Apr 2023

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
Very nice older hotel with a very helpful and friendly staff.
Stayed 4 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice staff. Great breakfast. Lovely Onsens and sitting area.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old style but roomy and great location
Not a busy time of the season so very quite overall. Top floor sauna was great and rest area on 10th floor also was very cute. you can listen to music from old style turn table but music was "Frozen" which was surprised. Famous Toriten restaurant was right in front of back door . And great view from almost all of higher floors.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service and good size room
The Aile service was very good. The staff were friendly and wold help with any problems. The room was of a good size and very clean. The hotel is a bit dated, but this is like a lot of hotels and so should not be a supprise. Breakfast was a good compromise between Japanese and Western breakfasts. Location is right by harbour. It is close to the main road which can create a bit of noise if the windows open, but did not cause us any issued. Very pleasant Hotel.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location was just right for purpose.........................
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Location was good. Not too far from town centre and nice sea views.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge rooms and pleasant helpful staff. Language barrier can be trying at times but the staff do there very best to give great service
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Big beds and rooms, friendly staff. The breakfast was not something that was great.
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very good hotel
The hotel is in a great location and the staff was very friendly. My room had a great view of the marina and park. Hotel has 2 onsens so that’s a plus if you’re into that. My room was very spacious, but there was a weezing sound from the air conditioning that occurred 2 of the 3 nights I was there. Very good proximity to the train station and shopping areas.
Stayed 3 nights in Mar 2019

10/10 Excellent

Jonathan, Okinawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Very nice hotel in the heart of Beppu. Close to restaurants and shopping. Onsen was clean and nice. Large rooms. Breakfast was very good as well. Nice retro vibe with a lounge on the 10th floor playing classic records.
Stayed 5 nights in Dec 2018

8/10 Good

Shyamali

Liked: Cleanliness, staff & service, room comfort
Relaxing stay
Spacious, well-lighted room with a view. Furnishings (especially carpeting) are a wee bit worn but seem clean. Rooftop onsen is lovely. Location is walking distance from both the main train station and the Fukuoka airport bus, as well as a lot of restaurants.
Stayed 3 nights in Sep 2018

8/10 Good

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, fabulous location.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beppu Hotel
We were three in a large room...especially for Japan. Room had good A/C, mini fridge, steady hot water, continuous WIFI, firm beds, & hot pot. Thermal baths are on upper levels, we recommend 'outside option'. Restaurant serves breakfast and dinner, but no a la carte. Immediate area food choices do not open until 9am. Staff pleasant. Our corner room was quiet. Beppu is walkable and there is a bus stop across the street from the hotel. Walking to/from hotel requires using and underground passage with stairs. There is a large mall two blocks away with a supermarket as well as a department store just across the street. Hotel is one block from shore but there is no access because of a private mooring and a construction site.
Stayed 2 nights in May 2018

8/10 Good

xxx, hk

Liked: Cleanliness, staff & service, property conditions & facilities
small price, big surprise
the free noodle and beer was definitely a surprise from the hotel. theres a roof top hotspring that I think thats pretty cool. one downside is that parking would cost you extra...
Stayed 1 night in Oct 2017

10/10 Excellent

daniel, kaohsiung, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite convenient
There is a big shopping mall and department around..it’s quite convenient. Besides, it’s not far to walk from the beppo station. Strongly recommend you come here for a hot-spring stay.
Stayed 1 night in Feb 2018

8/10 Good

liling, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely bath and great value
Lovely view of the beach and port. The room was nice, clean and comfortable. We enjoyed the breakfast. Simple, wholesome and delicious.
Stayed 2 nights in Dec 2017

8/10 Good

J, SEA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and well-positioned
We enjoyed our stay here. It's convenient for those arriving by car. There are 2 major shopping malls just a short stroll away. The onsen was also good.
Stayed 2 nights in Dec 2017

8/10 Good

YAO C

Liked: Staff & service

6/10 Okay

Stephen

Disliked: Property conditions & facilities
good location
ok

6/10 Okay

Alaa

Liked: Cleanliness

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Vivian

8/10 Good

Vivian

Liked: Cleanliness, staff & service, room comfort

8/10 Good

cheng, hk

Liked: Cleanliness, staff & service, room comfort
rooftop onsen
comfy rooftop onsen.. with great stary-nite view

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

emm, chicago

Disliked: Staff & service, room comfort
Bed was so hard, it was no better than the floor
ok hotel, but the WORST bed!!! it seriously gave me bruises!! the coils poke right through the "padding". wifi trouble was annoying. staff had much difficulty understanding when i tried to ask them to hit the reset button- they kept showing me their iphones were working... nice roof top public onsen, separated by gender. the indoor onsens smelled like mold though and we avoided those. decent view of the mountains and sea.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great family
good place. face to sea and near YouME Mall.

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Surprisingly Un-Japanese Service and Facilities
Caveat: I have traveled and lived in Japan and know the language in both writing and speech. When checking in, we had a terrible experience. Staff were extremely unhelpful in getting us oriented with the area or with setting up internet, which apparently does not work with certain models of Macs! There is no wifi in rooms, needless to say, so bring your LAN cable - which we did but still couldn't connect! Asking about restaurants or attractions in the area, staff were much more likely to dismiss us in a very non-Japanese manner than to actually try to point out anything on the map they simply handed to us. Furthermore, for those who cannot read Japanese, this is worsened by the fact the only maps available were in Japanese (fine for us but could not imagine any non-natives figuring things out without substantial frustration). Facilities in the room were, by Japanese standards, pretty bad. It was (at least) mostly clean, but the bathroom was not stocked with shampoo and conditioner, the hair dryer wasn't particularly working, and the shower was absolutely painful like scalding or frigid needles that we could never adjust to the right pressure or temperature. To top it off, our clock was over an hour and a half behind (and getting worse over the course of the day), causing us to miss the checkout time which we were rather rudely called to get us out.

6/10 Okay

Debbie, UK

Liked: Cleanliness, property conditions & facilities
Central hotel, parking available, rooftop baths.
The hotel facilities were perfectly adequate and the price was reasonable. The location and parking availability were great. A couple of disappointments for us were, to be fair, features common to a number of hotels we visited in Japan. As elsewhere, the spa facilities were segregated - we'd have preferred to enjoy the rooftop onsen together. Also the free wifi was only available in the reception area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
short trip
Q good hotel. A little tired but easy location and large rooms. V clean inside.

10/10 Excellent

Otaku, Sasebo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs more AC.
The only reason I gave to marks with a score was for lack of a great AC, but then again this is Japan. They all have them but it is almost forbidden to turn them on anywhere you go. Other than that it was a wonderful place easy to find and close to lots of cool stuff in Beppu.

6/10 Okay

Verified traveller

10/10 Excellent

Nate H, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room by Japan standards
Lobby wi-fi was broken and they couldn't get it working during our 2 night stay. We were able to get internet in our room using a network cable though. The room was probably twice as big as we were used to having traveled across Japan. The wife also enjoyed the on-sen on the roof.

8/10 Good

Cheryl, Hendersonville, TN

Liked: Cleanliness, property conditions & facilities, room comfort
Decent Hotel - Good location
This hotel is nice - room was a good size, and well appointed. The hotel is located close to the water, about 5 blocks from the train station. Also right on a bus line (bus #24) which is a plus, and near a very large shopping complex (the You Me building - visible from the front of the hotel) and has a nice open air bath on the upper floor. Beware, however, that the staff speaks very little English, so wont be able to help with a problem or request. our biggest problem was that housekeepers turned off the air conditioning when they made up the room (which really annoys me - if I wanted to come back to a hot room after a full day of sweaty sightseeing, I would turn it off myself), and the controls are written only in Japanese. Calling the front deck for help resulted in no help. oh well. TV control also in Japanese, but not a bid problem since there are only Japanese channels. Overall a decent hotel for the money.

8/10 Good

Mileal, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top spot
Great views from sea view rooms. Rooms lovely and spacious

8/10 Good

Russlush3, NYC/Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, happy with stay
The room was quite large and in very decent shape. A major highlight of the hotel for me was the very nice indoor bath on the top floor and *excellent* outdoor bath on the roof. Location is great, the bus from the airport drops you steps from the hotel (literally, just look up and you will see it, I started walking and passed it within 30 seconds), tourist information center a couple blocks away. Plenty of restaurants nearby (I had the best sushi in my life but also some 'western' style food if you're not feeling adventurous). There is a large supermarket nearby and a fridge in the room if you don't feel like constantly eating out. Only downside is that the free wifi is only in the lobby, offering it on all floors would've made it much easier for me to plan my days and coordinate with friends.

8/10 Good

the_phantom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room
Fantastic - rooftop onsen provides a good view for relaxation and size of room is spacious enough.

10/10 Excellent

Michi

Travelled with family and small children
Liked: Amenities, property conditions & facilities
とても気持ち良く滞在出来ました。 朝食もとても美味しかったです。 また是非利用したいです^_^
Stayed 1 night in Mar 2024

8/10 Good

フジコ

Stayed 1 night in Dec 2023

8/10 Good

なおこ

Travelled with family
Liked: Cleanliness, staff & service
ホテルはとても清潔で心配りがすごく感じられて良かったです。ただ一点だけ、水流れる音がすごく気になりました。隣の部屋なのか上の階のお風呂からなのかその音がとても大きく室内で使ってるのようでなかなか寝付けなかったです
Stayed 1 night in Nov 2023

6/10 Okay

Natsuko

Liked: Staff & service
スタッフの方もアットホームな感じでした
Stayed 1 night in Nov 2023