We chose this hotel because it was close to the wedding venue we would be attending, and it had an accessible bathroom for my mother. When we checked in, our room was on the second floor (even though we had previously stopped at the hotel to assure we had a room that met our needs). The front desk clerk was very accommodating and quickly gave us a different room. However, it wouldn't be ready for 30 minutes (even though I called the night before to be sure the room would be ready for us to change prior to going to the wedding venue). We were permitted to use the room to change our clothes, knowing it had not yet been cleaned, but we weren't expecting it to be full of pet hair and smelling like pets (we thought pets were not allowed). The room was spartan in its furnishings and certainly fell well below expectations for the price we paid.